Wednesday, December 2, 2020
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rituals of success

What Are Your Rituals of Success?

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 What are your rituals of success? How many calls? How many emails? How many face-to-face meetings? Mark Tewart explains a program he uses to impact your day. VIDEO TRANSCRIPT: All right it’s time for our tip of the day. It comes from Mark Tewart. I want to talk to you today about rituals of success. […]
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customer

Engaging Early with the Customer

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c On today’s Tip of the Day, Becky Chernek tells you why you should find out why the customer took so long on that timely payment and how to prevent it from happening in the future. VIDEO TRANSCRIPT:  Hi, This is Becky Chernek with your tip of the day. Don’t wait for the deal to […]
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team

Promoted to Management? 2 Tips to Run Your Dealership Team

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 Congratulations, you have now been promoted to run a team. So either you have been brought in from the outside or from the inside to run the team that you are a part of. You’re excited and you’re ready to make your mark. I wanted to give you two things to do before you […]
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product sales

Increasing Product Sales By Training Your Sales Department

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 On today’s Tip of the Day, Becky Chernek talks about how educating your entire dealership on the products you have for sale can increase overall profits and make for a more cohesive customer experience. VIDEO TRANSCRIPTION:  Becky Chernek: Welcome to the tip of the day on CBT, I’m Becky Chernek. Now, if you want […]
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service contracts

Want to Sell More Service Contracts?

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Do you want to sell more service contracts? Service contracts give the customer a real exit strategy when trading in their car. On today’s Tip of the Day, Adam Marburger of Ascent Dealer Services talks about focusing more on the exit strategy and less on tactics like payment manipulation and repair scare. VIDEO TRANSCRIPT:  Adam […]
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conversions

Campaigns Generating Conversions Sell More Cars

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 Today’s Tip of The Day comes from Brian Pasch as he talks about how to get the most out of your website so your campaigns generate a higher rate of conversions. VIDEO TRANSCRIPT: Hi, this is Brian Pasch, and here’s your CBT News tip of the day. Most dealers have chat on their website, […]
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reviews

Reviews vs. Referrals

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 Referrals are great, but according to Cory Mosley, reviews are just as important. Find out what the difference is and how they impact your dealership’s bottom line. You could find all of our tips from our trainers like Cory Mosley on demand, right here 24/7, on CBT news. VIDEO TRANSCRIPT: You know there used […]
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action list

Share an Action List With Your Team Daily

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 As a Sales Manager, do you have action lists for your team? Action lists come in various ways, and David goes through several examples on today’s Tip of the Day. VIDEO TRANSCRIPT: I want to talk specifically to sales managers and encourage you to work on something that we’ve found to be really exciting […]
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Customers

Putting Yourself in the Customer’s Shoes

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Your Service department is more successful when it puts itself in the customer’s shoes. What does that mean? David explains on today’s Tip of the Day on CBT News. VIDEO TRANSCRIPT: All right. It’s time for our tip of the day, and it comes today from David Lewis of David Lewis and Associates. Take a […]
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marketing

What Is the Role of a Marketing Manager?

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On today’s Tip of the Day, Glenn Pasch explains what a marketing manager does to help your dealership.
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