Maximize Your Potential Trade-In Wins with These Tools From Kelley Blue Book – Paul Whitworth

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At NADA 2020 in sunny Las Vegas, host Jim Fitzpatrick was joined by Paul Whitworth, Senior Vice President of Inventory Management Solutions for Cox Automotive. VIDEO TRANSCRIPT: Jim Fitzpatrick: So talk to us. What does the current marketplace look like for dealers that are acquiring vehicles...

Dealer.com’s Wayne Pastore Discusses How Dealers Can Improve Their Online Presence

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Dealer.com's Vice President and General Manager, Wayne Pastore, joined Jim Fitzpatrick on the CBT Stage at NADA 2020 in Las Vegas to discuss common mistakes dealers make with their online presence and how they can improve their digital storefront. VIDEO TRANSCRIPT: Jim Fitzpatrick: Wayne Pastore, I...

What Dealers Can Do to Overcome the Complexities of Registration and Titling- Kait Gavin, Dealertrack

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Recently, Jim Fitzpatrick was joined by Kait Gavin, Vice President of Dealertrack Titling Solutions, at the 2020 NADA Show in Las Vegas, Nevada. VIDEO TRANSCRIPT: Jim Fitzpatrick: As more core shoppers do move online as we know, how will this impact the makeup of dealers customer...

Hold the Phone: The New Rules of Engagement

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If it feels like connecting with your shoppers by phone has become more challenging than in years past, you’re not alone. In a recent survey of TrueCar dealers, 80% declared that reaching customers by phone has become harder.  Consumer insights confirm what we’ve all been...

What CDK Global and Microsoft’s New Partnership Means for Dealers – Mahesh Shah & John Reed

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Jim Fitzpatrick is joined by Mahesh Shah, Executive VP and Chief Product and Technology Officer at CDK Global, and John Reed, Director of Automotive Customer Experience Solutions for Microsoft, at the 2020 NADA Show in Las Vegas, Nevada. VIDEO TRANSCRIPT: Jim: You guys are doing some...

Increase Customer Loyalty and Retention with These Benefits from SiriusXM – Jose Mangin, Host of Liquid Metal & Octane

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At NADA 2020 in beautiful Las Vegas, host Jim Fitzpatrick was joined by Jose Mangin, SiriusXM Curator as well as Host of Liquid Metal and Octane. VIDEO TRANSCRIPT: Jim Fitzpatrick: This is such a treat. Jose Mangin: This is really cool. I love being out here. Thanks...

Navigating Margin Compression and Finding Innovative Growth Opportunities in Your Dealership – Forrest Heathcott, JM&A Group

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At NADA 2020 in beautiful Las Vegas, host Jim Fitzpatrick was joined by Forrest Heathcott, President of the JM&A Group, a comprehensive dealer solutions company that has been in the industry for over 40 years. VIDEO TRANSCRIPT: Jim Fitzpatrick: JM&A, you guys are out there leading...

The Benefits and Barriers of Implementing AI in Your Dealership – Chase Abbott, Cox Automotive

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Chase Abbott, Vice President of Sales at Cox Automotive, stopped by the CBT Stage at NADA 2020 in Las Vegas to talk about how Cox's VinSolutions is using AI (automotive intelligence) to simplify the dealership process. VIDEO TRANSCRIPT: Jim Fitzpatrick: How's the show going for you...

Navigating Through Today’s Used Car Market – Randy Kobat, Cox Automotive

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At NADA 2020 in sunny Las Vegas, host Jim Fitzpatrick was joined on the CBT Stage by Randy Kobat, Sr. Vice President of vAuto, HomeNet and Rebates & Incentives. VIDEO TRANSCRIPT:  Jim Fitzpatrick: Having a good show so far? Randy Kobat: It's an amazing show. We're really...

How Manheim Express Continues to Provide a Premier Experience Within the Wholesale Industry – Derek Hansen

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At NADA 2020 in sunny Las Vegas, host Jim Fitzpatrick was joined on the CBT Stage by Derek Hansen, Vice President of Digital Inventory Solutions, Manheim. VIDEO TRANSCRIPT: Jim Fitzpatrick: Manheim Express has been out now out in the market for around a year and a...
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Get Back to the Phone Basics in the Face of COVID-19

The phone remains a critical tool in every dealership department amidst the chaos of COVID-19. This season of life is unprecedented, challenging, and unpredictable....
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Apple Honda’s Eric Nichols Discusses the Changes His Dealership Has Made to Sustain Operations

As part of our ongoing coverage of the Coronavirus, we’re pleased to welcome back Eric Mercado, President of WeDrive Automotive along with Eric Nichols,...
digital retailing

The Right Time to Move to Digital Retailing?

Throughout the rest of 2020 and potentially for years to come, customers’ senses will be heightened to being among groups of people in public....
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Do You Have the Infrastructure to Allow Your Agents to Work from Home?

Live engagement has become a vital tool for assisting online car buyers throughout their purchasing process by taking the dealership to the customer. At...
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Used Car Sales Could Win Out If Customer Fears are Quelled

J.D. Power forecasted that dealers would face higher prices for used car inventory after a strong start to pre-owned sales in 2019. Used vehicles...

Selling Your Customer’s Story to the Bank

Some dealerships like to cut corners in order to get a customer approved by the lender. On this week's episode of F&I Today, Becky...

March Kerrigan Report: How will COVID-19 Affect Dealership Earnings for the...

Welcome to the Kerrigan Advisors Market Update with Jim Fitzpatrick and Erin Kerrigan, Founder and Managing Director of Kerrigan Advisors. In this segment, Erin...

The Importance of Confirming Appointments

On this week's episode of Kain & Co., David Kain talks about confirming appointments with your ptoential customers in order to move to the...

Are You Presenting Your Menu the Right Way?

On this week's episode of F&I Today, industry expert Becky Chernek explains how consistent product pricing and offering your full F&I menu to all...
Coronavirus Coverage Central

CBT Automotive Network is providing up-to-date coverage on the COVID-19 pandemic's impact on auto dealers, automakers, and dealership personnel