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Adam Marburger

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service contractsvideo

Want to Sell More Service Contracts?

Do you want to sell more service contracts? Service contracts give the customer a real exit strategy when trading in their car. On today's...
gratitudevideo

Expressing Your Gratitude in the Dealership

Do you express your gratitude to the other departments at your dealership? On today's Tip of the Day, Adam Marburger talks about getting everybody...
culture

Equip Your Team with a Winning Culture

How can we equip our front-line sales professionals with all of the proper tools necessary to be successful in automotive? A large part of...
service contract

Why Purchase a Service Contract?

We all know that the VSC as Johnny Garlich would call it, “is the engine that pulls the train.” If you learn how to...
service contract

Let’s Change the Conversation

The F&I office is the lifeblood of the dealership. With the race to the bottom on price, dealers need to make up the profit on...
negotiate

How to Negotiate SMART!

Car dealers rely on the F&I department to run big PVR with stellar customer service. The experience in the F&I office can have a lasting...
customers

Tackling the HARD NO with Your Customers

For years, F&I managers have been successful at payment manipulation and repair scare for customers. We have learned how to extend the term and...
Autotradervideo

Ease Your Customers’ Concerns By Answering These 5 Questions – Brian Moody, Autotrader

On today’s show, we’re so pleased to welcome back Brian Moody, Executive Editor at Autotrader. In this segment, Jim and Brian discuss how to...
Fisher Phillipsvideo

Answering Your Legal Questions for Back-To-Business Operations at the Dealership – Steve Cupp, Fisher...

On today’s show, we’re so pleased to welcome back Steve Cupp, seasoned labor attorney and partner at Fisher Phillips. In this segment, Jim and Steve...
wholesale

Disposing of Wholesale Inventory an Escalating Problem

Auto sales continue to defy the pandemic forecasts, improving with each passing week. Rather than the predicted 70 to 80 percent decrease in new...
driving

A Love of Driving: How Restricted Air Travel Will Boost the Car Business

Air traffic volumes have tumbled much worse than the auto industry’s decline comparatively. Year over year, TSA screening volumes for April 2020 were 96...
Peter Welch

Peter Welch Retiring as NADA President and CEO at End of 2020

One of the American auto dealer’s greatest allies has announced his intention to retire at the end of 2020. Peter Welch is currently the...

Are Your BDC Employees Using the Right Language During this Crisis?

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain talks about adapting the language your BDC uses during...

April Kerrigan Report: Have Dealership Values Taken a Hit During the...

Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Ryan Kerrigan, Managing Director of Kerrigan Advisors. Did you enjoy this segment? Please share...

Contacting the Customer After the Sale

 On this week's episode of F&I Today, Becky Chernek talks about the importance of following up with the customer after the sale should the...

How to Manage Stress in Your Career as a Car Salesperson

On this week's episode of Straight Talk, our host, David Lewis discusses some effective strategies you can use to manage stress when working in...
Coronavirus Coverage Central

CBT Automotive Network is providing up-to-date coverage on the COVID-19 pandemic's impact on auto dealers, automakers, and dealership personnel