Glenn Pasch
Are Your Facebook Ads Clean?
Are your Facebook ads clean? What does that even mean? On today's Tip of the Day, Glenn Pasch explains why images are important and why...
How Efficient Are Your Salespeople?
Glenn Pasch offers a helpful tip to determine how efficient your salespeople are, in the CBT News Tip of the Day. VIDEO TRANSCRIPT: Hi, Glenn Pasch...
How To Use Patience to Benefit Your Process
Patience is a virtue, but what about in auto retail when cranking out cars every 30 days is a necessity? Glenn explains how to...
Mapping Out the First and Last Hours of Your Day
In auto retail, things can slip through the cracks during your process. Glenn Pasch suggests mapping out the first and last hours of your...
Do Your Customers Want to Tell People About You?
Everyone has a why buy message. However, Glenn wants to know when your customers do business with you, do you make them feel good...
Attracting and Retaining Good Employees
Employee turnover costs your dealership a lot in terms of production and lost revenue. Want to improve by attracting the top employees? Glenn has...
Confused About Vendor Speak?
Are you confused about vendor speak? Are your vendors using language your team can understand? If they’re not, Glenn has a few suggestions. VIDEO...
What is the Best Question to Ask to Improve Results
A new manager was hired to lead an underperforming team. Before the first meeting with the team, the owner of the company sat with...
Getting Rid of Friction in the Dealership
Whether it's between two team members or a team member and a customer, friction is never a good look for your dealership. Glenn Pasch...
Great Customer Experience Means Consistent Customer Service
I am Yankees fan and have been my whole life. Not just for these new “Judge & Stanton” years or even the “Jeter” years,...
Best Practices to Help Your Employees Set Their Professional Goals
For anyone to improve or advance, they need to have goals set, regardless of whether that’s in an individual’s professional or personal life. Though...
What Cadillac’s Announcement Means for the EV’s in 2019
One of the hottest automotive trends of recent years has been the rise of the Electric Vehicle (EV). With companies like Tesla setting the...
Washington Update: Four Top Issues for Dealers
It is an understatement to say that the Federal Government plays a significant role in how companies conduct business. Regardless of the industry, legislation...
Dominate Year-End Accounting at Your Dealership
Submitting year-end accounting can be a difficult and time-consuming process for dealers. From completing W-2s and 1099s to processing 1095-Cs, the list of forms...
Why Building Diversity in Your Leadership Rolls is Important
Diversity in the workplace can be a contentious word. Many interpret the directive to mean that a variety of external likenesses need to be...
Finding Your Drive to Succeed
Go to work ready to make a difference for your customers. Don't settle for average. Do you have the drive it takes to succeed...
Slowing Down in the Service Process
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how slowing down in the beginning of the...
Kerrigan Report: December Capped Off Another Strong Year for Auto Sales
Thanks so much for joining us today for the Kerrigan Market Update. We’re joined today by Erin Kerrigan, founder and managing director of Kerrigan...
Accountability: Achieving More Clarity by Giving More Feedback
On this week’s episode of Hard Truths with Dave Anderson, Dave continues his conversation about accountability, particularly about clarity. Once you have clarity as a manager,...
