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Glenn Pasch

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Glenn is a trainer at heart. He is a highly sought-after speaker, writer, coach and operations strategist, as well as a customer service fanatic. He has spoken throughout the U.S. and Canada, educating audiences on a variety of topics including business leadership, change management, digital marketing and the impact of this new technology on culture, business and society. Visit the website www.pcgcompanies.com
patiencevideo

How To Use Patience to Benefit your Process!

Patience is a virtue, but what about in auto retail when cranking out cars every 30 days is a necessity? Glenn explains how to...
middle 60video

How to Manage the Middle 60

On Today’s Tip of the Day, Glenn Pasch explains that most dealerships have a top 20% and a bottom 20% but what do you...
frictionvideo

Getting Rid of Friction in the Dealership

Whether it's between two team members or a team member and a customer, friction is never a good look for your dealership. Glenn Pasch...
vendor speakvideo

Confused About Vendor Speak?

Are you confused about vendor speak? Are your vendors using language your team can understand?  If they’re not, Glenn has a few suggestions.  
dealership teamvideo

Promoted to Management? 2 Tips to Run Your Dealership Team

Our Tip of the Day comes from Glenn Pasch. Congratulations, you have now been promoted to run a team. So either you have been brought...
feedback


The Power of Feedback

You head to the doctor and complain you are not feeling well. The doctor sends you for a battery of tests. You return the...
promotedvideo

You’ve Been Promoted. Now what?

  CONGRATS, you’ve been promoted.  Now what? Glenn Pasch says there are two things you should do before anything else. VIDEO TRANSCRIPT: Congratulations, you've now been promoted...
mappingvideo

Mapping Out the First and Last Hours of Your Day

  In auto retail, things can slip through the cracks during your process. Glenn Pasch suggests mapping out the first and last hours of your...
social media advertisingvideo

Social Media Advertising

Does social media really help sell cars?  Glenn says “Yes”, but you have to know how to properly use it. 
customersvideo

Do your customers want to tell people about you?

  Everyone has a why buy message. However, Glenn wants to know when your customers do business with you, do you make them feel good...
managers

3 Ways Managers and Execs Can Up Their Accountability and Involvement

Operational policies. Staffing. Pricing. Marketing decisions. Customer relations. Vendor partnerships. For group senior managers or executives, there are a million things you must manage...
Jenell Ross

Continuing the Legacy – Jenell Ross Guides Bob Ross Auto Group in the Second...

Bob Ross Auto Group, based in Centerville, Ohio, is a “work in progress,” according to Jenell Ross, dealer principal and daughter of founder Bob...
marketplace

Staying Ahead in an Ever-Changing Marketplace

Certainly, all dealers and managers understand the challenges facing automotive retail today: flattening sales; buyers visiting fewer lots; margins under pressure from all sides;...
fuel prices

The Correlation Between Fuel Prices and Auto Sales

The automotive retail industry has ebbs and flows, no question. The national and global economies are factors in year-to-year fluctuations, and new model releases...
service bdc

How to Create a Well-Functioning Service BDC

Over the years we have seen huge improvements in the effectiveness of sales department Business Development Centers (BDC’s). With this success, it seems that...

Repetition – The Mother of All Skills

On this week's episode of On the Mark, Mark Tewart talks to you about an important pillar of sales success and the mother of...

Facebook’s Controversial Change

On this week's episode of Auto Marketing Now, Brian Pasch tackles the controversy regarding Facebook's change and how they use third-party data to target...

How to Effectively Handle Orphan Owners

On today's episode of the Tom Stuker Show, Tom talks about how you can effectively handle orphan owners, people who have bought from your...

Time Management in the Service Department

On this week's episode of the Weekly Tune-Up, Becky Nixon talks about one of the most important things service advisors can do to increase...