Glenn Pasch
How To Use Patience to Benefit your Process!
Patience is a virtue, but what about in auto retail when cranking out cars every 30 days is a necessity? Glenn explains how to...
How to Manage the Middle 60
On Today’s Tip of the Day, Glenn Pasch explains that most dealerships have a top 20% and a bottom 20% but what do you...
Getting Rid of Friction in the Dealership
Whether it's between two team members or a team member and a customer, friction is never a good look for your dealership. Glenn Pasch...
Confused About Vendor Speak?
Are you confused about vendor speak? Are your vendors using language your team can understand? If they’re not, Glenn has a few suggestions.
Promoted to Management? 2 Tips to Run Your Dealership Team
Our Tip of the Day comes from Glenn Pasch. Congratulations, you have now been promoted to run a team. So either you have been brought...
The Power of Feedback
You head to the doctor and complain you are not feeling well. The doctor sends you for a battery of tests. You return the...
You’ve Been Promoted. Now what?
CONGRATS, you’ve been promoted. Now what? Glenn Pasch says there are two things you should do before anything else. VIDEO TRANSCRIPT: Congratulations, you've now been promoted...
Mapping Out the First and Last Hours of Your Day
In auto retail, things can slip through the cracks during your process. Glenn Pasch suggests mapping out the first and last hours of your...
Social Media Advertising
Does social media really help sell cars? Glenn says “Yes”, but you have to know how to properly use it.
Do your customers want to tell people about you?
Everyone has a why buy message. However, Glenn wants to know when your customers do business with you, do you make them feel good...
3 Ways Managers and Execs Can Up Their Accountability and Involvement
Operational policies. Staffing. Pricing. Marketing decisions. Customer relations. Vendor partnerships. For group senior managers or executives, there are a million things you must manage...
Continuing the Legacy – Jenell Ross Guides Bob Ross Auto Group in the Second...
Bob Ross Auto Group, based in Centerville, Ohio, is a “work in progress,” according to Jenell Ross, dealer principal and daughter of founder Bob...
Staying Ahead in an Ever-Changing Marketplace
Certainly, all dealers and managers understand the challenges facing automotive retail today: flattening sales; buyers visiting fewer lots; margins under pressure from all sides;...
The Correlation Between Fuel Prices and Auto Sales
The automotive retail industry has ebbs and flows, no question. The national and global economies are factors in year-to-year fluctuations, and new model releases...
How to Create a Well-Functioning Service BDC
Over the years we have seen huge improvements in the effectiveness of sales department Business Development Centers (BDC’s). With this success, it seems that...
Repetition – The Mother of All Skills
On this week's episode of On the Mark, Mark Tewart talks to you about an important pillar of sales success and the mother of...
Facebook’s Controversial Change
On this week's episode of Auto Marketing Now, Brian Pasch tackles the controversy regarding Facebook's change and how they use third-party data to target...
How to Effectively Handle Orphan Owners
On today's episode of the Tom Stuker Show, Tom talks about how you can effectively handle orphan owners, people who have bought from your...
Time Management in the Service Department
On this week's episode of the Weekly Tune-Up, Becky Nixon talks about one of the most important things service advisors can do to increase...
