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Glenn Pasch

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Glenn is a trainer at heart. He is a highly sought-after speaker, writer, coach and operations strategist, as well as a customer service fanatic. He has spoken throughout the U.S. and Canada, educating audiences on a variety of topics including business leadership, change management, digital marketing and the impact of this new technology on culture, business and society. Visit the website www.pcgcompanies.com
retaining employeesvideo

Attracting and Retaining Good Employees

Employee turnover costs your dealership a lot in terms of production and lost revenue. Want to improve by attracting the top employees? Glenn has...
vendor speakvideo

Confused About Vendor Speak?

Are you confused about vendor speak? Are your vendors using language your team can understand?  If they’re not, Glenn has a few suggestions.  
salespeople

The One Question Most Salespeople Can’t Answer

What is the one question that most salespeople can't answer? Before I get to this, let me tell you the one question every salesperson...
frictionvideo

Getting Rid of Friction in the Dealership

 Whether it's between two team members or a team member and a customer, friction is never a good look for your dealership. Glenn Pasch...
communication

Keeping Online Communication Simple

Communicating with the online customer should be no different than when they’re in the showroom. There. Done. Period. I can stop writing now. But in reality,...
facebookvideo

Are your Facebook ads clean?

Are your Facebook ads clean? What does that even mean? On today's Tip of the Day, Glenn Pasch explains why images are important and why...
efficientvideo

How Efficient Are Your Salespeople?

  Glenn Pasch offers a helpful tip to determine how efficient your salespeople are, in the CBT News Tip of the Day. VIDEO TRANSCRIPT:  Hi, Glenn Pasch...
patiencevideo

How To Use Patience to Benefit your Process!

Patience is a virtue, but what about in auto retail when cranking out cars every 30 days is a necessity? Glenn explains how to...

Do You Want A Quick Fix — Or Do you Want to Fix It?

When I was looking to improve my golf game (I could hack my way around the course but it was ugly) my coach asked...
middle 60video

How to Manage the Middle 60

On Today’s Tip of the Day, Glenn Pasch explains that most dealerships have a top 20% and a bottom 20% but what do you...
F&Ivideo

Discipline in Your F&I Process Leads to Strong Revenue – Adam Marburger

From humble beginnings as a dealership porter to now being named one of Automotive News 40 Under 40, CBT Automotive welcomes Adam Marburger, corporate finance director...
recruting

Best Practices for Recruiting Employees in the Digital Age

When recruiting new employees to your automotive dealership, it's important to understand and keep up with the current digital trends and technology. Below are...
sales event

Here Are The Best Ways To Market Your Columbus Day Sale

From Prime Day in July to Back-to-School sales in August to Labor Day discounts in September – we’re now fast approaching Columbus Day. Average...
used-car

Should Your Dealership Focus Its Sales Campaigns on Acquiring Trade Vehicles?

The used car market is strong and shows no sign of slowing down. Dealers across the country are devoting more resources to building up...
Tesla

AutoNation’s CEO Mike Jackson: There Will Be a “Day of Reckoning” for Tesla

Just a few days after Bloomberg published an article quoting Tesla’s Chief Executive Officer Elon Musk as saying, “We’ve gone from production hell to...

Dealing with Factory Recalls

On this week's edition of the Weekly Tune-Up, Becky Nixon goes over dealing with factory recalls and keeping retail profits alive during a recall.

Phone Ups and Internet Leads

On this week's episode of the Tom Stuker Show, Tom goes over phone ups and internet leads and why handling leads is a privilege,...

Designing Your Career with Clear Goals

On this week's episode of Straight Talk, David Lewis speaks to you about one of the most important actions and habits to develop if...

Be a Problem Solver

   Don't think about selling something. Don't think about results. Don't think about closing. Every customer comes into your dealership with either a "wants" problem...