Glenn Pasch
How To Use Patience to Benefit Your Process
Patience is a virtue, but what about in auto retail when cranking out cars every 30 days is a necessity? Glenn explains how to...
Mapping Out the First and Last Hours of Your Day
In auto retail, things can slip through the cracks during your process. Glenn Pasch suggests mapping out the first and last hours of your...
Do Your Customers Want to Tell People About You?
Everyone has a 'why buy' message. However, Glenn wants to know when your customers do business with you, do you make them feel good about...
Attracting and Retaining Good Employees
Employee turnover costs your dealership a lot in terms of production and lost revenue. Want to improve by attracting the top employees? Glenn has...
Confused About Vendor Speak?
Are you confused about vendor speak? Are your vendors using language your team can understand? If they’re not, Glenn Pasch has a few suggestions....
Getting Rid of Friction in the Dealership
Whether it's between two team members or a team member and a customer, friction is never a good look for your dealership. Glenn Pasch...
Are Your Facebook Ads Clean?
Are your Facebook ads clean? What does that even mean? On today's Tip of the Day, Glenn Pasch explains why images are important and why...
How Efficient Are Your Salespeople?
Glenn Pasch offers a helpful tip to determine how efficient your salespeople are, in the CBT News Tip of the Day. VIDEO TRANSCRIPT: Hi, Glenn Pasch...
What is the Best Question to Ask to Improve Results
A new manager was hired to lead an underperforming team. Before the first meeting with the team, the owner of the company sat with...
Great Customer Experience Means Consistent Customer Service
I am Yankees fan and have been my whole life. Not just for these new “Judge & Stanton” years or even the “Jeter” years,...
President of CADA Tim Jackson on Fuel Efficiency Standards, Warranty Reimbursement, and the Innovative...
There’s been a lot on the agenda for dealer associations to contend with so far this year. On today’s show, we take a look...
Evaluating Your Dealership’s Marketing Team and Advertising Spend (Part 2) – Glenn Pasch, CEO...
On today's show, we continue our conversation with Glenn Pasch, CEO of PCG Digital where they have recently done over 50 audits with dealers to...
3 Reasons It’s Still Ok to Call Your F&I Staff ‘Managers’
Titles. Do they matter and if so, do they matter to the person who has the title or the person interacting with them? In dealerships, as...
Auto Loan Interest Rates Continue to Soar
Auto loan interest rates continue to go up, according to a recent Edmunds analysis, with rates reaching their highest in a decade. Looking at...
Why Organic Social Media Is Losing Its Power?
Having a good organic reach on social media simply refers to how well the posts of a page perform without having to have any...
Stop, Look, and Listen
On today's episode of Straight Talk, David Lewis talks about how you can close more sales and find success by stopping, looking, and listening.
The Reward of Consistent Practice
Nobody gets better on game day. On today's Saturday Morning Sales Meeting, Dave discusses the rewards that come with consistent practice and preparation.
The Power of the First Impression
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis and Associates talks about the meet and greet in the service...
Don’t Take the Bait
Nobody can offend you without your consent. If anybody says or does anything to try and get under your skin, don't give in. On...
