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Glenn Pasch

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Glenn is a trainer at heart. He is a highly sought-after speaker, writer, coach and operations strategist, as well as a customer service fanatic. He has spoken throughout the U.S. and Canada, educating audiences on a variety of topics including business leadership, change management, digital marketing and the impact of this new technology on culture, business and society. Visit the website www.pcgcompanies.com
marketing manager

Struggles of a Marketing Manager

“What is the role of a marketing manager?” This question came up at a recent training event for 20 newer marketing managers. Their experience ranged...
metric

Why You Need a Long Term Value Metric for Fixed Operations

For any business, success can be measured by the increase in their profit and loss or revenue, or by their customer base continuing to...
digital retailing

Why Did it Take a Pandemic for Dealers to Embrace Digital Retailing?

Recently, I had a conversation with a friend who heads up a large technology firm which provides Digital Retailing software to auto dealerships. He...
teamvideo

Promoted to Management? 2 Tips to Run Your Dealership Team

 Congratulations, you have now been promoted to run a team. So either you have been brought in from the outside or from the inside...
marketingvideo

What Is the Role of a Marketing Manager?

On today's Tip of the Day, Glenn Pasch explains what a marketing manager does to help your dealership.
patiencevideo

How To Use Patience to Benefit Your Process

 Patience is a virtue, but what about in auto retail when cranking out cars every 30 days is a necessity? Glenn explains how to...
promotedvideo

You’ve Been Promoted. Now What?

 CONGRATS, you’ve been promoted. Now what? Glenn Pasch says there are two things you should do before anything else. VIDEO TRANSCRIPT: Congratulations, you've now been promoted...
Requirementvideo

Requirements vs. Requests

 What is the difference between a requirement and request when it comes to your dealership management? Glenn explains in this Tip of the Day. VIDEO...
vendor speakvideo

Confused About Vendor Speak?

 Are you confused about vendor speak? Are your vendors using language your team can understand? If they’re not, Glenn Pasch has a few suggestions....
feedback


The Power of Feedback

You head to the doctor and complain you are not feeling well. The doctor sends you for a battery of tests. You return the...
online auctions

Tips to Use Online Auctions to Find Used Car Inventory

Car dealers are in a race against time. The mission: Find the best used car inventory, at the best prices, before the competition does. The challenge:...
video

Bob Lanham and Jen Cole on Helping Dealers Leverage Facebook Ad Technology

Coming off of tremendous sales numbers for both May and June, many dealers are beginning to bring their departments back to 100 percent operating...
VettXvideo

How Dealers Can Acquire Used-Car Inventory Quickly and Efficiently – Nick Patterson and Ryan...

With the inventory challenges facing the new car market, many dealers are putting their energy into bolstering their used-car departments. That means finding new...
questions

The 3 Questions Every Customer Wants Answered Before Saying “Yes”

When we’re selling a product, service, or idea, we must make the case in the consumer’s mind on why they need it. It doesn’t...
new car tech

Use New Car Tech to Sell Vehicles and Sell the Savings

A Chinese battery developer recently announced an EV battery designed to last a million miles. Integration of vehicle-to-everything (V2X) networks and in-vehicle technology is...

What Do Dealerships and Bank Conversions Have to Do With TikTok?

Recently, a video by TikTok user Molly Baxter shared a shady business practice perpetrated by a few F&I managers that received thousands of views....

Why Dealers Should Concentrate on Experience, Not Price

On this week’s episode of Kain & Co., host David Kain is joined by his colleague Steve Purdy, the client success director for Kain Automotive....

Creating a Frictionless Online Car Buying Experience

There is still a lot unknown about how the Coronavirus will continue to affect American lives, industries, and consumerism. However, dealers can assume that...

Making the Commitment to Provide a Top-Tier Customer Experience

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses the necessary changes to the customer experience brought...