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Glenn Pasch

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Glenn is a trainer at heart. He is a highly sought-after speaker, writer, coach and operations strategist, as well as a customer service fanatic. He has spoken throughout the U.S. and Canada, educating audiences on a variety of topics including business leadership, change management, digital marketing and the impact of this new technology on culture, business and society. Visit the website www.pcgcompanies.com
patiencevideo

How To Use Patience to Benefit Your Process

Patience is a virtue, but what about in auto retail when cranking out cars every 30 days is a necessity? Glenn explains how to...
mappingvideo

Mapping Out the First and Last Hours of Your Day

In auto retail, things can slip through the cracks during your process. Glenn Pasch suggests mapping out the first and last hours of your...
customersvideo

Do Your Customers Want to Tell People About You?

Everyone has a 'why buy' message. However, Glenn wants to know when your customers do business with you, do you make them feel good about...
retaining employeesvideo

Attracting and Retaining Good Employees

Employee turnover costs your dealership a lot in terms of production and lost revenue. Want to improve by attracting the top employees? Glenn has...
vendor speakvideo

Confused About Vendor Speak?

Are you confused about vendor speak? Are your vendors using language your team can understand? If they’re not, Glenn Pasch has a few suggestions....
frictionvideo

Getting Rid of Friction in the Dealership

 Whether it's between two team members or a team member and a customer, friction is never a good look for your dealership. Glenn Pasch...
facebookvideo

Are Your Facebook Ads Clean?

Are your Facebook ads clean? What does that even mean? On today's Tip of the Day, Glenn Pasch explains why images are important and why...
efficientvideo

How Efficient Are Your Salespeople?

Glenn Pasch offers a helpful tip to determine how efficient your salespeople are, in the CBT News Tip of the Day. VIDEO TRANSCRIPT:  Hi, Glenn Pasch...
questions

What is the Best Question to Ask to Improve Results

A new manager was hired to lead an underperforming team. Before the first meeting with the team, the owner of the company sat with...
customer service

Great Customer Experience Means Consistent Customer Service

I am Yankees fan and have been my whole life. Not just for these new “Judge & Stanton” years or even the “Jeter” years,...
Tim Jacksonvideo

President of CADA Tim Jackson on Fuel Efficiency Standards, Warranty Reimbursement, and the Innovative...

There’s been a lot on the agenda for dealer associations to contend with so far this year. On today’s show, we take a look...
marketing budgetvideo

Evaluating Your Dealership’s Marketing Team and Advertising Spend (Part 2) – Glenn Pasch, CEO...

On today's show, we continue our conversation with Glenn Pasch, CEO of PCG Digital where they have recently done over 50 audits with dealers to...
F&I staff

3 Reasons It’s Still Ok to Call Your F&I Staff ‘Managers’

Titles. Do they matter and if so, do they matter to the person who has the title or the person interacting with them? In dealerships, as...

Auto Loan Interest Rates Continue to Soar

Auto loan interest rates continue to go up, according to a recent Edmunds analysis, with rates reaching their highest in a decade. Looking at...
social media

Why Organic Social Media Is Losing Its Power?

Having a good organic reach on social media simply refers to how well the posts of a page perform without having to have any...

Stop, Look, and Listen

  On today's episode of Straight Talk, David Lewis talks about how you can close more sales and find success by stopping, looking, and listening.

The Reward of Consistent Practice

Nobody gets better on game day. On today's Saturday Morning Sales Meeting, Dave discusses the rewards that come with consistent practice and preparation.

The Power of the First Impression

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis and Associates talks about the meet and greet in the service...

Don’t Take the Bait

Nobody can offend you without your consent. If anybody says or does anything to try and get under your skin, don't give in. On...