Glenn is a trainer at heart. He is a highly sought-after speaker, writer, coach and operations strategist, as well as a customer service fanatic. He has spoken throughout the U.S. and Canada, educating audiences on a variety of topics including business leadership, change management, digital marketing and the impact of this new technology on culture, business and society. Visit the website www.pcgcompanies.com
Countless articles and news stories focus on the lack of workers for many businesses today. Some blame the economy, some blame government assistance, or that people have decided to change...
Winning, or achieving the success of results you desire can feel fantastic. All the effort and execution were successful. As the leader of the team, you feel a sense of...
Question for General Managers in dealerships each month: Do you understand what your marketing budget is delivering?
There is a lot of money being spent each month on advertising and technology,...
A few years ago, I published an article about the need for a full time marketing manager in every automotive dealership. This view was met with resistance from those in...
Change is never easy, but businesses must evolve to stay relevant. Bob Iger, ex-CEO of Disney mentioned this in his autobiography; Ride of a Lifetime, “Now more than ever, innovate or die. There can...
“What is the role of a marketing manager?”
This question came up at a recent training event for 20 newer marketing managers. Their experience ranged from just being hired to being...
For any business, success can be measured by the increase in their profit and loss or revenue, or by their customer base continuing to grow. To help retain customers between...
Recently, I had a conversation with a friend who heads up a large technology firm which provides Digital Retailing software to auto dealerships. He mentioned due to the current situation...
Congratulations, you have now been promoted to run a team. So either you have been brought in from the outside or from the inside to run the team that you...