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Glenn Pasch

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Glenn is a trainer at heart. He is a highly sought-after speaker, writer, coach and operations strategist, as well as a customer service fanatic. He has spoken throughout the U.S. and Canada, educating audiences on a variety of topics including business leadership, change management, digital marketing and the impact of this new technology on culture, business and society. Visit the website www.pcgcompanies.com
patiencevideo

How To Use Patience to Benefit your Process!

Patience is a virtue, but what about in auto retail when cranking out cars every 30 days is a necessity? Glenn explains how to...

Do You Want A Quick Fix — Or Do you Want to Fix It?

When I was looking to improve my golf game (I could hack my way around the course but it was ugly) my coach asked...
efficientvideo

How Efficient Are Your Salespeople?

  Glenn Pasch offers a helpful tip to determine how efficient your salespeople are, in the CBT News Tip of the Day. VIDEO TRANSCRIPT:  Hi, Glenn Pasch...
middle 60video

How to Manage the Middle 60

On Today’s Tip of the Day, Glenn Pasch explains that most dealerships have a top 20% and a bottom 20% but what do you...
frictionvideo

Getting Rid of Friction in the Dealership

Whether it's between two team members or a team member and a customer, friction is never a good look for your dealership. Glenn Pasch...
vendor speakvideo

Confused About Vendor Speak?

Are you confused about vendor speak? Are your vendors using language your team can understand?  If they’re not, Glenn has a few suggestions.  
dealership teamvideo

Promoted to Management? 2 Tips to Run Your Dealership Team

Our Tip of the Day comes from Glenn Pasch. Congratulations, you have now been promoted to run a team. So either you have been brought...
feedback


The Power of Feedback

You head to the doctor and complain you are not feeling well. The doctor sends you for a battery of tests. You return the...
promotedvideo

You’ve Been Promoted. Now what?

  CONGRATS, you’ve been promoted.  Now what? Glenn Pasch says there are two things you should do before anything else. VIDEO TRANSCRIPT: Congratulations, you've now been promoted...
mappingvideo

Mapping Out the First and Last Hours of Your Day

  In auto retail, things can slip through the cracks during your process. Glenn Pasch suggests mapping out the first and last hours of your...
customer

With Today’s Informed Customer, Do You Still Have Game?

Have you ever watched any of the popular televised poker tournaments like “World Series of Poker” or “Celebrity Poker Showdown”? If so, you have...
Steven Stauningvideo

Using Customer Experience to Shied Your Dealership from Disruption

When you think of businesses with outstanding customer service, it’s highly probable that Chick-fil-a comes to mind. The Food Chain has set themselves apart...
Reconvideo

Solutions That Measure and Manage Your Dealership’s Recon Process

  If you’re a dealer struggling to get your used vehicles in and out of recon as quickly as possible, you’ll want to pay attention...
test drive

Six Ways to Use the Test Drive to Secure a Sale

So much happens during the car buying experience that it is easy to forget how pivotal the test drive is to the total process....
boomer women

Wake-Up Call: These Women Want Cars – and Have Money!

Selling to older women. Is there a different dynamic? What are they buying? How do they shop? According to ImmersionActive.com the peak age of vehicle...

Daily Save-A-Deal Meetings

On this week's episode of On the Mark, Mark answers a question from Ron Whittaker, General Sales Manager at Joseph Airport Hyundai in Vandalia,...

Smarter Retargeting Strategies to Sell More Cars in the Digital Age

On this week's edition of Auto Marketing Now, Brian goes over the basics of retargeting and gives you some new insights on how to...

The Fear of Millennial Car Buyers

On this week's edition of the Weekly Tune-Up, Becky Nixon gives a few examples of ways you can deal with something that is becoming...

How to Build a Winning Sales Team (Part 2)

   Are you trying to be as good as everybody or as bad as everybody? Do you know the difference? Building a winning sales team...