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Glenn Pasch

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Glenn is a trainer at heart. He is a highly sought-after speaker, writer, coach and operations strategist, as well as a customer service fanatic. He has spoken throughout the U.S. and Canada, educating audiences on a variety of topics including business leadership, change management, digital marketing and the impact of this new technology on culture, business and society. Visit the website www.pcgcompanies.com
efficientvideo

How Efficient Are Your Salespeople?

Glenn Pasch offers a helpful tip to determine how efficient your salespeople are, in the CBT News Tip of the Day. VIDEO TRANSCRIPT:  Hi, Glenn Pasch...
dealership teamvideo

Promoted to Management? 2 Tips to Run Your Dealership Team

   Congratulations, you have now been promoted to run a team. So either you have been brought in from the outside or from the inside...
patiencevideo

How To Use Patience to Benefit Your Process

 Patience is a virtue, but what about in auto retail when cranking out cars every 30 days is a necessity? Glenn explains how to...
mappingvideo

Mapping Out the First and Last Hours of Your Day

In auto retail, things can slip through the cracks during your process. Glenn Pasch suggests mapping out the first and last hours of your...
customersvideo

Do Your Customers Want to Tell People About You?

Everyone has a 'why buy' message. However, Glenn wants to know when your customers do business with you, do you make them feel good about...
retaining employeesvideo

Attracting and Retaining Good Employees

Employee turnover costs your dealership a lot in terms of production and lost revenue. Want to improve by attracting the top employees? Glenn has...
feedback


The Power of Feedback

You head to the doctor and complain you are not feeling well. The doctor sends you for a battery of tests. You return the...
requirementsvideo

Requirements vs. Requests

What is the difference between a requirement and request when it comes to your dealership management? Glenn explains in this Tip of the Day.
vendor speakvideo

Confused About Vendor Speak?

Are you confused about vendor speak? Are your vendors using language your team can understand? If they’re not, Glenn Pasch has a few suggestions....
promotedvideo

You’ve Been Promoted. Now what?

 CONGRATS, you’ve been promoted. Now what? Glenn Pasch says there are two things you should do before anything else. VIDEO TRANSCRIPT: Congratulations, you've now been promoted...
F&I

How to Reduce Chargebacks in F&I – 3 Simple Strategies Can Make All the...

Chargeback. It’s the one word that sends chills down the spine of every F&I manager (or  any salesperson for that matter). It can decimate...
social mediavideo

Creating Unique Social Media Strategies for Your Dealership – Cathy Nesbit, Harry Robinson Buick...

 According to a recent report by Statista, 69 percent of Americans ages 18-29 are active users of social media, making highly targeted social media...
stressed

Fifty-Nine Percent of Employees are Stressed, Here’s How to Beat It at Your Dealership

A 2017 StressPulseSM Survey, released by ComPsych, found that 59 percent of their employee respondents reported dealing with high levels of stress. Unfortunately, workplace...
burnout

How Dealerships Can Help Reduce F&I Burnout

There are few jobs within a dealership that have more inherent stress and burnout than the F&I manager. Back in the ‘stone age’, the...
internet leads

Effectively Manage Your Internet Leads with These Proven Strategies

Converting internet leads into car sales is an evolving and extremely challenging process. What worked five, three, or even a year ago isn’t necessarily...

Creating a Business Development Culture

On this week's episode of Kain & Co., David Kain talks about why you should create a business development culture at all levels throughout...

How to Evaluate The Value of Your Third-Party Classified Partner

Do auto dealers need third-party classified marketplaces? Brian Pasch discusses how you can evaluate the value of your third-party classified partner on today's episode...

What Does Digital Retailing Have To Do With F&I?

On this week's episode of F&I Today Becky Chernek talks about digital retailing and what it has to do with F&I. Why should you...

The Power of Consistency

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about the value and the power of consistency....