Road to the Sale: The Digital Retail Checklist

Last week we wrote about Selling in the age of COVID and how this changes the traditional Road to the Sale.  The article had some legs and was picked up by the CBT Automotive Network.  The article was born from us asking some simple...

How Dealers Can Adapt to Changes in the Car Buying Process – Michael Seeman, CDK Global

Michael Seemanvideo
On today’s show, we’re pleased to welcome back Michael Seeman, Vice President of Customer Success and Enablement for CDK Global. In this segment, Michael and Jim discuss CDK's new dealer innovation, Sign Anywhere. Did you enjoy this interview? Please share your thoughts, comments, or questions...

Analyst Predicts a Third of American Malls Close in Next Year. What It Means for Dealers

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The retail industry has been relatively stable for decades. Small retail stores and chains could be profitable by maintaining low overhead in malls, but that’s predicted to change in the next year. Retail consultant and former executive at The May Department Stores, Jan Kniffen,...

Deliver an Efficient and Impressive Digital Retailing Experience Using These Strategies – Pete MacInnis, eLEND Solutions

eLend Solutionsvideo
On today’s show, we’re so pleased to welcome back Pete MacInnis, Founder and CEO of eLend Solutions. In this segment, Jim and Pete tackle how to address the digital retailing pitfalls brought on by the Coronavirus. Did you enjoy this interview? Please share your thoughts, comments,...

Three Keys to Profitability in Digital Retailing

digital retailing
With the coronavirus recovery underway in most parts of the country, dealerships nationwide have had to adapt their sales structure. In many parts of the nation, the customer base suddenly has become uneasy to cross the threshold into the store for the first time....

JM&A Group Launches Virtual F&I Solutions for Dealerships Nationwide

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In today's segment, we’re pleased to welcome Jonathan Jordan and Scott Gunnell of the JM&A Group. Jordan is the manager of sales strategy, and Scott is the group VP of business strategy and operational excellence. The pair discuss JM&A's brand new virtual F&I program...

Mark Rikess Shares His Insight About the Evolving Sales Process During This Crisis

Mark Rikessvideo
As part of our ongoing coverage of the Coronavirus, we’re pleased to welcome back Mark Rikess, CEO of Rikess Consulting. In this segment, Jim and Mark discuss the benefits of fast-tracking your digital retailing strategy, and how to approach an ever-changing sales process. Stay tuned...

How to Approach Digital Retailing When Trade-Ins Are Involved – Patrick Janes, vAuto

Patrick Janesvideo
As part of our ongoing coverage of the Coronavirus, we’re pleased to welcome back Patrick Janes, Director of Used Car Solutions at vAuto. In this segment, Jim and Patrick discuss how dealers should approach the online vehicle buying process and the challenges when a trade...

How to Provide a Seamless Online Experience for Your Customers – Cheryl Miller, Dealertrack

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As part of our ongoing coverage of the Coronavirus, we’re pleased to welcome back Cheryl Miller, Vice President of operations for Dealertrack F&I Solutions. In this segment, the pair talk at length about shifting transactions online during COVID-19. Did you enjoy this interview? Please share...

Why Did it Take a Pandemic for Dealers to Embrace Digital Retailing?

digital retailing
Recently, I had a conversation with a friend who heads up a large technology firm which provides Digital Retailing software to auto dealerships. He mentioned due to the current situation with the quarantines or stay-at-home orders in some states many dealers have had to...

HEADLINES

COVID-19video

Staying Successful in the Showroom During COVID-19

On this week's episode of the Saturday Morning Sales Meeting, David Lewis talks about selling cars during the COVID-19 pandemic and some of the...
Chip Perry

Industry Veteran Chip Perry Named CEO of A2Z Sync

DENVER, July 10, 2020 -- A2Z Sync, a software and dealer-services company that enables dealers to modernize and transform the car-buying experience by re-organizing their stores...
Ira Wolfevideo

Ira Wolfe on Why Dealers Can’t Go Back to Business as Usual

"An Obituary for Normal", is how Ira Wolfe, founder and President of Success Performance Solutions, satirically introduces his thoughts about the state of 'normal'...
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Summer Sales Forecast for Auto Retail – Charlie Chesbrough, Cox Automotive

Cautious optimism is the sentiment many dealers are feeling as the auto retail industry settles into Q3. After strong showings for sales, considering the...

Staying Successful in the Showroom During COVID-19

On this week's episode of the Saturday Morning Sales Meeting, David Lewis talks about selling cars during the COVID-19 pandemic and some of the...

What Do Dealerships and Bank Conversions Have to Do With TikTok?

Recently, a video by TikTok user Molly Baxter shared a shady business practice perpetrated by a few F&I managers that received thousands of views....

Why Dealers Should Concentrate on Experience, Not Price

On this week’s episode of Kain & Co., host David Kain is joined by his colleague Steve Purdy, the client success director for Kain Automotive....