CBT Automotive Newscast for February 17th, 2020
Today on CBTNews.com - Monday, February 17th, 2020: NYT Best-Selling Author Joseph Michelli On Airbnb's 5 Leadership Lessons
On today's show, we’re pleased to welcome back Joseph Michelli, New York Times best-selling author and customer experience expert. Joseph also has a...
CBT News Week In Review: February 14, 2020
CBT News Week In Review for Friday, February 14th, 2020: vAuto's Brian Finkelmeyer Discusses Key Challenges and Opportunities on the Horizon for New Car Dealers
On today’s show, we’re pleased to welcome back Brian Finkelmeyer, Senior Director of Conquest for vAuto,...
CBT Automotive Newscast for February 13, 2020
Today on CBTNews.com - Thursday, February 13th, 2020: Bill Wittenmyer Discusses Elead's Brand Refresh, New Partnerships, and The Need to Re-vamp Your CRM
On today’s show, we’re pleased to welcome back Bill Wittenmyer, Vice President of Sales, Layered Apps and Competitive...
CBT Automotive Newscast for February 12, 2020
Today on CBTNews.com - Wednesday, February 12th, 2020: Preston Auto Group is Turning Heads with This Innovative Approach to Marketing
On today’s show, we’re pleased to welcome Dave Wilson, Chairman of Preston Automotive Group, and Tim Wilson, President of iFrog Digital...
CBT Automotive Newscast for February 11, 2020
Today on CBTNews.com - Tuesday, February 11th, 2020: How Technology is Helping to Bridge the Gap Between Online and Showroom Shopping - Jenn Reid, Equifax
On today’s show, we’re pleased to welcome back Jenn Reid, Vice President of Automotive Marketing and...
CBT Automotive Newscast for February 10, 2020
Today on CBTNews.com - Monday, February 10th, 2020: vAuto's Brian Finkelmeyer Discusses Key Challenges and Opportunities on the Horizon for New Car Dealers
On today’s show, we’re pleased to welcome back Brian Finkelmeyer, Senior Director of Conquest for vAuto, an innovative...
CBT News Week In Review: February 7, 2020
CBT News Week In Review for Friday, February 7th, 2020: Integrating Your Online Reputation Strategy into Your Dealership's Marketing Plan
In the automotive industry, positive consumer reviews are crucial ways dealers can attract new customers. Recent studies have shown, 59% of...
CBT Automotive Newscast for February 6, 2020
Today on CBTNews.com - Thursday, February 6th, 2020: Shep Hyken Identifies the Customer Phases Needed to Strengthen Dealership Loyalty in His New Book, "The Cult of the Customer"
Many businesses today can agree that placing a focal point on the customer...
CBT Automotive Newscast for February 5th, 2020
Today on CBTNews.com - Wednesday, February 5th, 2020: What is Unconscious Bias and How to Prevent it from Disrupting Your Dealership Culture - Dr. Shirley Davis, SDS Global Enterprises
To combat unconscious gender and racial biases in the workplace, management must...
CBT Automotive Newscast for February 4th, 2020
Today on CBTNews.com - Tuesday, February 4th, 2020: How to Create and Retain Loyal Customers for Your Service Drive - Jim Roche, Cox Automotive
Today, we welcome back Jim Roche, Vice President at Cox Automotive. In this segment, Jim discusses the...
How to Incorporate Charity and Community Give-Back into Your Dealership Branding
In addition to being inextricably connected to their phones, Millennials are known for their passionate support of causes. As consumers, they prefer products and...
How Byrider is Bringing a Customer-Centric Experience to the Subprime Space – Chris Hadley
Byrider's Vice president of Franchising, Chris Hadley, joined Jim Fitzpatrick on the CBT Stage at NADA 2020 in Las Vegas to discuss changes in...
What Makes ReconVelocity Unique From Its Competitors – Hugh Hathcock, Owner
ReconVelocity Founder and Owner, Hugh Hathcock joined Jim Fitzpatrick on the CBT Stage at NADA 2020 in Las Vegas to discuss their recent partnership...
New York Times Best-Selling Author Joseph Michelli On Airbnb’s 5 Leadership Lessons
On today's show, we’re pleased to welcome back Joseph Michelli, New York Times best-selling author and customer experience expert. Joseph also has a new...
How Dealers Can Better Collect and Interpret Their Data – Amy Hughes, Experian
Experian's Senior Director of Dealer Intelligence, Amy Hughes, joined Jim Fitzpatrick on the CBT Stage at NADA 2020 in Las Vegas to discuss how...
Don’t Be Like Everyone Else On The Demo Drive
The demo drive is where the customer falls in love with the vehicle. Don't be like everyone else. Let the customer decide where they...
What January’s Kerrigan Report Reveals About Industry Consolidation Trends for 2020
Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Erin Kerrigan, Founder and Managing Director of Kerrigan Advisors. VIDEO TRANSCRIPT: Bridget F.: Hello, everyone,...
Creating a Clear Set of Goals to Achieve Your Vision
When it comes to setting goals, what works for you may not work for everybody. On this week's episode of On the Mark, Mark...
Why Vehicle Price is Actually Your Friend
On this week's episode of Kain & Co., David Kain explains how giving the customer an actual vehicle price instead of avoiding doing so...
