4 Tips to Protect Your Dealership from Synthetic Identity Fraud

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As if dealerships did not already have enough to worry about as the COVID-19 crisis continues to impact the market…now there is the increased concern over online F&I fraud. Since so many transactions are online now due to customers staying home and taking delivery...

A Few Simple Mental Health Tips to Help F&I Staff Coming Back to the Dealership

F&I staff
Returning to work in this country has taken on an entirely new meaning. Millions have been out of work since mid-March due to COVID-19 with some industries getting hit harder than others. Factories shuttered, dealership lots empty, restaurants and gyms dark. We all feel...

How to Use Package Selling During COVID-19 to Increase F&I Profits

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As car shoppers slowly start to come back to the dealerships, F&I managers will have to become more creative in the way they sell product. Buyers may be lured into the store with 0% financing, longer terms, and deferred first payments but there is...

The Importance of Personally Engaging with the Customer During the Digital Car Buying Journey – Becky Chernek, F&I Expert

Becky Chernekvideo
On today’s show, we’re so pleased to welcome back Becky Chernek, F&I expert, President of Chernek Consulting, and host of F&I Today right here on CBT. In this segment, Jim and Becky tackle how the F&I process fits into online vehicle transactions.  Did you enjoy...

3 Ways to Make Sure Your F&I Office is Ready (and Safe) for Customers During the COVID-19 Recovery

F&I office
Millions of people nationwide have likely had anything BUT buying a car on their mind for the last 2 months but as states start to ease restrictions on car sales, dealership showrooms will become busier. Lots will have traffic again and inventory will slowly...

JM&A Group Launches Virtual F&I Solutions for Dealerships Nationwide

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In today's segment, we’re pleased to welcome Jonathan Jordan and Scott Gunnell of the JM&A Group. Jordan is the manager of sales strategy, and Scott is the group VP of business strategy and operational excellence. The pair discuss JM&A's brand new virtual F&I program...

How Zappone CJDR Shifted the Majority of Their Operations Online – Pete Carusone

Zapponevideo
As part of our continuing coverage of the Coronavirus, we’re pleased to welcome Pete Carusone, President of VisionAST which currently has a partnership with Zappone Chrysler Jeep Dodge Ram in Albany, New York. Did you enjoy this interview? Please share your thoughts, comments, or questions...

F&I Can Use the COVID-19 Slowdown to Polish Their Skills

F&I
We are truly living in unprecedented times. Just a month ago, few were talking about wearing masks in public or wondering when the federal relief check would be hitting their bank account. It seems like a world away now with the spread of the...

3 Unique Ways F&I Can Leverage the Online Delivery Process During COVID-19

F&I
Traditional dealers have struggled in the last few years with how to handle the online F&I process. Many have resisted it but now with the COVID-19 crisis affecting nearly every state and auto dealer in America, it’s forcing some to come into the 21st-century...

The Future of F&I and Other Trends – George Benzing, The Oak Group

George Benzingvideo
In today's segment, we speak with George Benzing, F&I Expert, and the National Sales Director at The Oak Group. In this segment, George and Jim discuss the top three ways dealerships can get better at F&I so they’re set up for long-term success, and...

HEADLINES

COVID-19video

Staying Successful in the Showroom During COVID-19

On this week's episode of the Saturday Morning Sales Meeting, David Lewis talks about selling cars during the COVID-19 pandemic and some of the...
Chip Perry

Industry Veteran Chip Perry Named CEO of A2Z Sync

DENVER, July 10, 2020 -- A2Z Sync, a software and dealer-services company that enables dealers to modernize and transform the car-buying experience by re-organizing their stores...
Ira Wolfevideo

Ira Wolfe on Why Dealers Can’t Go Back to Business as Usual

"An Obituary for Normal", is how Ira Wolfe, founder and President of Success Performance Solutions, satirically introduces his thoughts about the state of 'normal'...
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Summer Sales Forecast for Auto Retail – Charlie Chesbrough, Cox Automotive

Cautious optimism is the sentiment many dealers are feeling as the auto retail industry settles into Q3. After strong showings for sales, considering the...

Staying Successful in the Showroom During COVID-19

On this week's episode of the Saturday Morning Sales Meeting, David Lewis talks about selling cars during the COVID-19 pandemic and some of the...

What Do Dealerships and Bank Conversions Have to Do With TikTok?

Recently, a video by TikTok user Molly Baxter shared a shady business practice perpetrated by a few F&I managers that received thousands of views....

Why Dealers Should Concentrate on Experience, Not Price

On this week’s episode of Kain & Co., host David Kain is joined by his colleague Steve Purdy, the client success director for Kain Automotive....