Becky Chernek: Get Back-to-Basics in Your F&I Department

F&I departmentvideo
The F&I department is one of the most rapidly evolving departments in your dealership. From new technology to changing consumer expectations, the future of the F&I process is undergoing major transformations. In today’s segment, CBT’s Jim Fitzpatrick speaks with Becky Chernek, F&I expert, and...

Why Purchase a Service Contract?

service contract
We all know that the VSC as Johnny Garlich would call it, “is the engine that pulls the train.” If you learn how to effectively sell the vehicle service contract, you will sell additional products. The service contract also impacts your PVR the greatest. One...

WardsAuto’s Steve Finlay on Today’s F&I Process

F&I officevideo
In recent years, new technology has been re-defining the F&I office. How are you adapting to these changes in your dealership? In today’s segment, Jim Fitzpatrick is joined by Steve Finlay, editor at Ward’s Magazine to discuss alternative insurance selling techniques and letting car...

Breaking the F&I Stereotype – Simple Steps, Powerful Results

For decades, car buyers have walked into the F&I office with a sense of dread and many would rather have a root canal than have to deal with the fast-talking guy ‘in the box’. F&I managers were always viewed with a wary eye and...

Dealing with Higher Interest Rates – 3 Tips to Help F&I Weather the Storm

F&I
Dealers seem to be getting a lot of bad news these days. Tariffs threatening to increase the prices of new cars, sales slowing down, used car inventory costs rising at auctions, and now the downstream effects of rising interest rates. No matter what side of...

Tackling the HARD NO with Your Customers

customers
For years, F&I managers have been successful at payment manipulation and repair scare for customers. We have learned how to extend the term and use fancy closing techniques to close down the payment buyer. What happens when the customer gives us the hard no? When...

Discipline in Your F&I Process Leads to Strong Revenue – Adam Marburger

F&Ivideo
From humble beginnings as a dealership porter to now being named one of Automotive News 40 Under 40, CBT Automotive welcomes Adam Marburger, corporate finance director at Suntrup Automotive in St. Louis, MO. Adam's place among the elite group of Automotive News' 40 under 40 is well...

Dealertrack Expands Hyundai Motor Finance and Kia Motors Finance Contracting Partnership Driving Increased Efficiency

dealertrack
NORTH HILLS, NY, October 22, 2018 – Dealertrack announces the expansion of its partnership with Hyundai Motor Finance and Kia Motors Finance making Dealertrack Contracting available in 39 states—including Texas, California, New York, Florida, Arizona. Currently, Dealertrack’s proprietary contracting offering will enable Hyundai and...

The Advantages of Selling Beyond the F&I Menu at Your Dealership

menu
Back in the 1990’s, menu selling was becoming an accepted way to make it easier for the F&I managers to be able to present all of their products all at once to the customer. It was meant to take the guesswork out of the...

New Challenges For Today’s F&I Manager and How to Win Against Them – Shay Foley

F&Ivideo
On today's edition of CBT News, Jim Fitzpatrick talks with Shay Foley, F&I Director at Champion Chevrolet of Avon, Indiana to discuss the new challenges for today's F&I manager. Recently named one of Automotive News 40 under 40, Shay originally came from a law enforcement background. After...

HEADLINES

problem solvervideo

Being Your Customers’ Problem Solver

Every customer has a problem. It's up to you to serve them by being their problem solver. Hear Mark's suggestions for being a problem...
newscastvideo

Week In Review: How Your Dealership Can Thrive and Become More Profitable in 2019...

CBT News Week In Review for December 14th, 2018: How Your Dealership Can Thrive and Become More Profitable in 2019 - Tom Richards, NCM Labs Having...
customer carevideo

Fanatical Customer Care

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks to you about how to achieve fanatical customer...
GM

How GM’s Layoffs will Affect the Auto Industry in 2019

GM announced last week that it would close five factories and lay off nearly 15,000 workers in a move that may be indicative of...

Being Your Customers’ Problem Solver

Every customer has a problem. It's up to you to serve them by being their problem solver. Hear Mark's suggestions for being a problem...

Fanatical Customer Care

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks to you about how to achieve fanatical customer...

Are You Ready to Go All Digital?

On this week's episode of Progressive Retail, Cory Mosley invites Ryan Norris, Dealer Principal at Toyota of Easley in Easley, SC, to discuss how...