4 Simple Ways to Personalize the F&I Experience

experience
We live in what people are calling The Age of the Consumer and for the F&I department, it means a fresh focus on providing an experience that is markedly different than what consumers are used to. A more personalized experience, one that is more...

Turning Pet Peeves into Positives

F&I managers
Pet peeves. We’ve all got ‘em. They course through our veins and pick at our last nerve. Most of us keep them to ourselves, never really letting the world know the very things that drive us nuts. Maybe you think it’s easier to just...

How Gen Z Changes the F&I Approach and Tips on How to Adapt

gen z
Much has been made of working with Millennials in the F&I office. Hundreds of articles and blogs analyze the most effective ways to engage and sell to them. But many in the industry could be ignoring one of the bigger and soon-to-be influential groups...

How The JM&A Group is Helping Dealers Stay Current in the Ever-Evolving Auto Retail Industry

JM&Avideo
On today’s show, we’re pleased to welcome Chris May, Director of Performance Development Center at JM&A Group, a comprehensive dealer solutions company that has been in the industry for over 40 years.  VIDEO TRANSCRIPT: Jim Fitzpatrick: Hi, everyone. Jim Fitzpatrick. Thanks so much for joining me...

3 Simple Ways to Inspire Your F&I Staff

F&I managers
For as long as there have been ‘sales’ teams’, there has always been a fundamental problem of exactly HOW to motivate, excite, or inspire them to achieve more sales and more profit. F&I managers in the dealership environment are really no different. They are...

How Byrider Gives Dealers Better Control of Their Business With Buy Here Pay Here Financing

byridervideo
On today’s show, we’re pleased to welcome in Craig Peters, CEO of Byrider, one of the nation’s leading used car finance franchise companies. Craig is here to discuss all of the exciting things Byrider is tackling this year, including the upcoming NADA show. Be sure...

Becky Chernek Discusses How to Adapt Your Dealership’s F&I Department for the Digital Age

Becky Chernekvideo
Here to tell us how you can revamp and re-invigorate your dealership’s F&I strategy for 2020 is Becky Chernek. Becky is an F&I Expert, President of Chernek Consulting, and host of F&I Today right here on CBT News. VIDEO TRANSCRIPT:  Jim Fitzpatrick: Hi everyone, Jim Fitzpatrick...

A Look at Changes Coming to F&I in 2020

F&I
A new decade is here and with it, a lot of speculation on what the state of the auto industry will look like in 2020 and beyond.  Most of the experts focus on the dealership and car buying changes but it’s worth taking a...

Work-Life Balance in F&I: It’s Easier Than You Think

work-life balance
‘Work-Life balance? In a dealership? Not a chance…’ That was an actual quote from a friend of mine who has worked in the F&I world since the early 80’s. She laughed when I asked her if it was ever possible to achieve that balance working...

Are You Meeting Your VSC Objectives?

service contract
I constantly get calls asking about the average service contract penetration in the United States. While it makes sense to measure your production against the average, when it comes to setting goals, I prefer to set mine higher! When I was working at a Honda...

HEADLINES

Jessica Staffordvideo

CBT Automotive Newscast for February 27, 2020

Today on CBTNews.com - Thursday, February 27th, 2020: Creating a Highly Personalized Online Experience for Your Consumers - Jessica Stafford, Autotrader At NADA 2020 in sunny...
showmanshipvideo

Does Salesmanship Equal Showmanship?

 Elevate your sales pitch by improving your presentation and demonstration as well as your excitement and enthusiasm. On today's Tip of the Day, Mark...
software

Software Won’t Correct Bad Leadership

In sports, there is a saying, “It’s All About the Jimmy’s and Joe’s not the X’s and O’s.” What that means is, having the...
onboarding

Employee Onboarding: Five Things Dealership Owners Should Do with New Hires During Week One

It is true what they say; you never have another chance to make an excellent first impression. At your dealership, the onboarding and training...

Creating a Video Culture at Your Dealership

 On this week's episode of Kain & Co., David Kain talks about how you can engage with your customers by using the power of...

How Video Pre-Roll Can Complement Your Online Marketing Strategy

On this week's episode of Auto Marketing Now, Brian Pasch talks about video pre-roll and some ideas that can tweak your existing video pre-roll...

How Can You Maximize PVR Earnings?

On this week's episode of F&I Today, Becky Chernek talks about the most recent PVR earnings, how AutoNation is maintaining a PVR of $1,900,...