Using A.I. Perceptive Technology in Your Virtual Auto Retail Process

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On the CBT Automotive Network today, Jim Fitzpatrick and Scott Gunnell, Vice President of Field Sales Operations and Strategy for JM&A , talk about how your company can be better at virtual retail by building your website to take advantage of and use artificial intelligence. The last...

6 Surprising Stats For F&I Managers That Can Help You Sell More Products

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F&I managers are immediately at a selling disadvantage compared to the other profit centers in the dealership. They have to sell the products and services that a customer may or may not ever need or use. It’s often an intangible sale. No immediate benefit,...

Benefits of Working in F&I

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There are many career paths one can take in the car business. Service, Parts, Sales and Accounting all require different skills and offer unique opportunities to employees. Within the sales department there are a number of opportunities. One of the most sought after jobs...

Meet The Customer Where They Shop: Solutions for Online Retailing – Scott Gunnell, JM&A

JM&A
Are you still trying to figure out how online shopping and digital retailing affect your bottom line? To help us navigate through these issues CBT Automotive network is by Scott Gunnell, Vice President of Field Sales Operations and Strategy at the JM&A Group. As digital retail...

Consumers Are Using Their VSC and Other Products More Than You Think – Leverage the Stats, Increase Sales

f&i
F&I managers are immediately at a selling disadvantage compared to the other profit centers in the dealership. They have to sell the products and services that a customer may or may not ever need or use. It’s often an intangible sale. No immediate benefit,...

3 Types of F&I Managers & How They Can Help or Hurt Your Store

Most dealerships have anywhere from 2 to as many as 6 F&I managers depending on volume. When you have that many (or that little), how do you know you are hiring the right F&I professional? What are the common types of F&I managers and...

Finding Long-Term F&I Success through Transparency – Dan Mason, Brandon Steven Motors

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Our guest today on the CBT Automotive Network has enhanced and transformed his dealership group’s finance and insurance department, but shining the spotlight where more focus was needed. Dan Mason, corporate platform finance director at Brandon Steven Motors, shares how updating all training methods...

Enhancing the Customer Experience: Five Ways to Speed Up the F&I Process

f&i process
According to a 2016 Car Buyer Experience Survey, buyers were least satisfied with the long purchasing process. Interactions with the F&I department came in second. On average customers spent three hours purchasing a vehicle, and more than half of this was spent negotiating and...

Opportunities To Improve Your Online-to-Store Sales Process – Jason Barrie

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Jason Barrie, Vice President and General Manager of Dealertrack, joins CBT Automotive Network to talk to our audience on how dealerships can effectively connect their online-to-store processes with consumers using technology, transparency, and years of established trust. According to a recent study, eighty-nine percent of...

Do Customers See the Value of Vehicle Service Contracts? Survey Says They Do!

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Typically, by the end of the sales experience, when a representative at the dealership asks a customer if they would like to purchase an extended warranty, it is safe to assume the answer will be “no.” They have just committed to a purchase that...

HEADLINES

Wahlbergvideo

Feature Benefit Selling by Mark Wahlberg

Today's CBT Automotive sales tip of the day is brought to you by the newest Columbus Ohio car dealer, Mark Wahlberg. Take a look!  
Reconvideo

Solutions That Measure and Manage Your Dealership’s Recon Process

If you’re a dealer struggling to get your used vehicles in and out of recon as quickly as possible, you’ll want to pay attention...

Why Your Team Should Be Certified

Certifications, regardless of what they are for, tells your professional peers and employers that you are well-qualified to take things seriously. It can help...

Making the Connection: Four Ways to Align your Goals

Who are you as a dealership, and what do you stand for? If someone were to ask the above question to one of your...

What Does Digital Retailing Have To Do With F&I?

On this week's episode of F&I Today Becky Chernek talks about digital retailing and what it has to do with F&I. Why should you...

The Power of Right Example

On this week's episode of Hard Truths with Dave Anderson we talk about the power of right example. Everybody is already leading by example,...

What Sets Your BDC Apart From the Competition?

 On this week's episode of Kain & Co., David Kain talks to Emily Lindau of Johnson Motors & Ford in Wisconsin about what their...