The New Tax Law & Your F&I Department: The Good News and the Bad News

tax law
No matter where you fall on the charged political spectrum these days, one thing is for certain – the new tax law signed by President Trump last month will have lasting effects on both the personal and business landscape for years to come. How...

It’s Not About Volume: Make it happen with what you’ve got!

sales staff
John, a seasoned F&I manager, asked the question: “When business slows down, how do I get through the lean periods?” The answer to that is as simple as it is logical: It’s not about how many customers you have. It’s about what you do...

F&I At Their Fingertips: Millennials Prefer the Auto lending Process Online

F&I
The Tide is Changing For Millennial Car Buyers 80 million Millennials have entered adulthood and have replaced Baby Boomers as the largest generation alive. Approximately 10,000 Baby Boomers are entering retirement each day, which expands the professional opportunities for adult Millennials as they continue to get...

4 Tips to Sell Service Contracts After Delivery

service contracts
“I don’t want an extended warranty. I don’t need it on a new car…it already comes with a warranty.” Many F&I managers will say that their #1 biggest frustration is getting a customer to buy the extended warranty, especially on a new car purchase. Today’s...

Selling the Benefits of Leasing this Holiday Season

leasing
The last week of the year for a car dealer can be a crazy one. End-of-the-year sales quotas, pressure to move last year’s inventory, and OEM finance incentives make for a busy week especially in the F&I office. Standard bank deals are easy enough to...

Bringing F&I to the Showroom Floor

F&I manager
Every dealership is set up the same way…sales, service, parts, and F&I all operate as their own separate departments. Each has a unique part to play both in overall profit and in the customer experience. However, when you look at the sales and F&I department...

How Today’s Connected Car Buyer Has Changed F&I… For the Better.

F&I
Twenty years ago a F&I manager was one of the most respected and sometimes feared person at the dealership. They could make or break your deal often within a few seconds of running the credit report. If the sales manager gave up all his...

What dealers can give customers they can’t get from F&I online

f&i
At conferences, summits, and conventions, speakers and panelists often say certain things to get the attention of those attending. At the Best Training Day Ever, it was mentioned that F&I won't be completely available for customers to go online to complete the entire car...

Your Next F&I Manager – Internal, External, or ‘Out of the Box’ Hire?

f&i manager
Finding the right new hire is always a challenge, especially in the F&I department at your dealership. Do you promote from within? Do you look outside the dealership? It can be a huge gamble either way. The F&I department is an important profit center within...

Becky Chernek: What are the “fundamentals” when it comes to F&I?

f&i fundamentalsvideo
Remember those things you used to do? The little things that mattered to customers? The things that showed you truly cared about what customers liked and wanted? For F&I customers, Becky Chernek, host of the show F&I Today, says those things still matter, but...

HEADLINES

newscastvideo

Making Changes and Meeting Customer Expectations | Trump administration tax hike might impact car...

  On today's CBT Newscast for Monday, February 19th, 2018: Michael Anderson: Making Changes and Meeting Customer Expectations Consumers have changed and it’s impacting Car Dealerships. Michael...
cusotmersvideo

Zeroing In On Your Customers’ Wants and Needs

  On this week's episode of Straight Talk, David Lewis talks about how to discover your customers' true wants and needs by asking the right...
customer expectationsvideo

Michael Anderson: Making Changes and Meeting Customer Expectations

  Consumers have changed and it’s impacting Car Dealerships. Michael Anderson, CEO of The Rikess Group, has some suggestions on how you can you can...
sales

4 Opportunities That Create More Sales

Opportunity #1 – Bring your own business To be successful for a long period of time you must create lead generation marketing. Lead generation equals...

Zeroing In On Your Customers’ Wants and Needs

  On this week's episode of Straight Talk, David Lewis talks about how to discover your customers' true wants and needs by asking the right...

Don’t be like everyone else on the demo drive

The demo drive is where the customer falls in love with the vehicle. Don't be like everyone else. Let the customer decide where they...

The 7 Circles of Internet Sales Success – The Coaching Circle

On today's episode of Progressive Retail, Cory Mosley discusses how to increase your sales by using the 7 Circles of high profit, high volume...