F&I

On the CBT Automotive Network today, Jim Fitzpatrick and Scott Gunnell, Vice President of Field Sales Operations and Strategy for JM&A , talk about how your company can be better at virtual retail by building your website to take advantage of and use artificial intelligence. The last...

F&I managers are immediately at a selling disadvantage compared to the other profit centers in the dealership. They have to sell the products and services that a customer may or may not ever need or use. It’s often an intangible sale. No immediate benefit,...

There are many career paths one can take in the car business. Service, Parts, Sales and Accounting all require different skills and offer unique opportunities to employees. Within the sales department there are a number of opportunities. One of the most sought after jobs...

Are you still trying to figure out how online shopping and digital retailing affect your bottom line? To help us navigate through these issues CBT Automotive network is by Scott Gunnell, Vice President of Field Sales Operations and Strategy at the JM&A Group. As digital retail...

F&I managers are immediately at a selling disadvantage compared to the other profit centers in the dealership. They have to sell the products and services that a customer may or may not ever need or use. It’s often an intangible sale. No immediate benefit,...

Most dealerships have anywhere from 2 to as many as 6 F&I managers depending on volume. When you have that many (or that little), how do you know you are hiring the right F&I professional? What are the common types of F&I managers and...

Our guest today on the CBT Automotive Network has enhanced and transformed his dealership group’s finance and insurance department, but shining the spotlight where more focus was needed. Dan Mason, corporate platform finance director at Brandon Steven Motors, shares how updating all training methods...

According to a 2016 Car Buyer Experience Survey, buyers were least satisfied with the long purchasing process. Interactions with the F&I department came in second. On average customers spent three hours purchasing a vehicle, and more than half of this was spent negotiating and...

Jason Barrie, Vice President and General Manager of Dealertrack, joins CBT Automotive Network to talk to our audience on how dealerships can effectively connect their online-to-store processes with consumers using technology, transparency, and years of established trust. According to a recent study, eighty-nine percent of...

Typically, by the end of the sales experience, when a representative at the dealership asks a customer if they would like to purchase an extended warranty, it is safe to assume the answer will be “no.” They have just committed to a purchase that...