F&I

The Tide is Changing For Millennial Car Buyers 80 million Millennials have entered adulthood and have replaced Baby Boomers as the largest generation alive. Approximately 10,000 Baby Boomers are entering retirement each day, which expands the professional opportunities for adult Millennials as they continue to get...

The car financing process has always been one of stress for potential car buyers. They have selected the car of their dreams, and now a representative from the finance department has the task of working with the credit history of customers to find a...

Dealerships across the country struggle with turnover for a variety of reasons…commission-heavy compensation, long hours, lack of respect from management or owners, lack of professional respect among peers. The list goes on and on. In reality, most dealer personnel stay an average of only...

It’s safe to say that nearly all dealerships have an online presence (or they should!). They have inventory listed, online chat for the salespeople to connect with shoppers, and you can even schedule your next service without ever picking up the phone. Car shoppers expect their...

It’s been said that the next 5-10 years of technology innovation will move faster than that of the past 100 years. Think about that for a moment…how long did it take to go from the lightbulb to the television? Decades. It really has become...

The typical dealer spends thousands of dollars a month on advertising. The car deals, the service department coupons, the parts specials…you see them in direct mail, on TV, in your email (all the time it seems). When it comes to social media like Facebook,...

  Automotive Warranty Network specializes in manufacturer warranty for the majority of Major Manufactures to help save money by a tracking process. Lisa Reinecker, President and Chief Executive Office at AWN, gives us more insight on how they help support companies like Bentley, Mercedes-Benz, and...

Dealers know that the one part of the car buying process that their customers dislike the most is the having to go into the F&I office. Maybe it was years of hard sales tactics, less-than-ethical practices, or awful caricatures of grizzled and brash F&I...

Why It’s a Mistake Having been on both sides of the aisle as a Salesperson and F&I Manager, I have my own experiences and stories that have absolutely convinced me that it is a mistake to have the salesperson set up their customer by planting...

Transparency, customer-centric: they’re buzzwords that are so overused they are becoming cliché. In the retail automotive environment, there’s still plenty of room for transparency and a customer-centric experience to be implemented. In no department is that more necessary than the F&I office. Much of the...