What’s New with Car Subscriptions? Expansions, Pilot Programs, and More

car subscriptions
We live in a world where subscriptions have become the norm. Whether we pay a monthly fee to access thousands of shows and movies, or to receive meal kits right at our door, we overwhelmingly enjoy the convenience of non-committal subscriptions. Consequently, the numbers...

Five Ways to Develop Your Staff into the Automotive Industry’s Future Leaders

employees
Take a moment to think of the best manager or staff leader you have. Think of their work ethic, creativity, and attention to detail.  Now, imagine of life without them (or how things at your dealership changed once they left). At some point, that...

Automakers Make Their Pleas to Trump Regarding CAFE Fuel Regulations

CAFE standards
According to the Alliance to Save Energy, the implementation of the Corporate Average Fuel Efficiency (CAFE) standards in the 1970’s has continued to create “a better environment and increased energy security.” The standards have been tweaked a little periodically throughout the years, but things...

Personality or Sales Ability? Which is More Important for F&I Success?

F&I
Every GM has the important task of choosing the right F&I manager when screening applicants, whether they are an outside hire or an existing employee. They have to think about the important revenue-generating responsibility this position holds, and the qualities needed to make all...

How These 3 Former Automotive Managers Joined Forces to Offer a Luxury Digital Retail Experience – PTG365 Auto

PTG365video
CBT News sits down with Brandon Medford, Dave Obaseki, and Eric Whitehead, founders of PTG365. These men have dedicated their company to making the buying experience as easy as possible for their clients. They work with every client that comes to them in order...

Do You Have a Cybersecurity Plan at Your Dealership?

cybersecurity
Much the same way you build walls and barriers to protect your physical inventory, you should also be concerned about protecting your network and digital information. While losing some wheels, or a vehicle can be costly, cybersecurity breaches can have more dire consequences. A cybersecurity...

Perks and Policies that Drive Retention

turnover rate
Cox Automotive’s Dealership Staffing study pointed out some worrying hiring trends in the auto industry. It found a 40% overall dealership staff turnover rate, with sales being the largest artery bleeding out: that sector had a whopping 67% turnover rate. Adding color to those already...

Avoid These Digital Retailing Mishaps to Improve Your Dealership’s Customer Experience – Pete MacInnis, eLend Solutions

digital retailingvideo
 CBT News sat down with Pete MacInnis, Founder, and CEO of eLEND Solutions to discuss how using basic payment estimator or calculator tools can have an unintended negative impact on your customer experience and your reputation in regards to digital retailing. Digital retailing can be...

How this Unlikely Duo Created a Positive Environment at Bozard Ford-Lincoln and Reduced Staff Turnover by 40% – Jeff King and Dr. Harry Cohen

video
 Having a positive environment is one of the most important aspects of being a successful and productive employee. But when it comes to training and coaching staff, emotional engagement is often overlooked. Here to discuss how leadership and relationship training have increased dealership sales...

Trump Administration Suspends Mexico Tariffs Indefinitely

tariffs
Last week, experts in many industries were quite stressed out over President Donald Trump’s plan to implement tariffs on Mexico if the country did not start doing more to curb illegal immigration into the United States. Friday night, some tension was lifted when he...

HEADLINES

newscastvideo

Data Indicates Leasing is at an All Time High: What This Trend Means for...

Today on CBTNews.com - June 17th, 2019: Data Indicates Leasing is at an All Time High: What This Trend Means for Your Dealership - Matt...
customers

Teaching Customers About Maintenance in the Information Age

Owner’s clinics are nothing new in the car business. Dealerships have been trying to teach new buyers about their vehicles (and the dealership’s service...
F&I

Interview Tips When Hiring F&I Managers – What to Look (and Listen For)

Interviewing for any position at a dealership is a bit of a balancing act when assessing whether or not the person will be a...
labor ratevideo

How to Increase the Effective Labor Rate of Your Shop

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how to increase the effective labor rate of...

How to Increase the Effective Labor Rate of Your Shop

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how to increase the effective labor rate of...

Responding to Out of Line Objections

On this week's episode of Straight Talk, David Lewis talks about how you can deal with out of line objections by asking the customer...

Don’t Be Like Everyone Else On The Demo Drive

The demo drive is where the customer falls in love with the vehicle. Don't be like everyone else. Let the customer decide where they...