Envisioning the Future: Toyota Looking for New Leadership

Toyota
Almost a decade ago in June of 2009, Akio Toyoda was elected to replace Toyota’s departing president, Katsuaki Watanabe. He took over the corporation at a low point for the auto industry, as “tight credit, volatile fuel prices and rising jobless numbers” had already...

Brian Benstock on First Quarter Sales Results, Recruiting Salespeople, and Staying Positive in the Dealership

brian benstockvideo
On today’s show, we welcome Brian Benstock Partner GM and VP at Paragon Honda. Brian is here to give us a dealer’s perspective on the first quarter sales results and trends in the industry. VIDEO TRANSCRIPT: Jim Fitzpatrick: So here we are in the early part...

Positive Reactions to Negative Rejections

rejection
Even the best salesperson will have a bad day. Rejection comes hand-in-hand with sales, so it’s essential to know how to react when the person on the other end says “no.” Instead of looking at the rejection as a firmly closed and locked door,...

Taking the Tesla Approach to your Personal Branding

Tesla
When you think of electric vehicles (EV), chances are Tesla is one of the first images that come to mind. And when you think of Tesla, it’s a pretty good bet that what follows are thoughts about Elon Musk, charging stations, or space travel. It’s...

How to Effectively Handle Leads and Manage Your Dealership’s BDC – Marc McGurren

Marc McGurrenvideo
Every dealer wants the same thing, to move their inventory faster and more efficiently. But with money spread across several different marketing channels, you might struggle to see what’s paying off. Here to tell us how to effectively manage your BDC and properly handle...

Your Dealership’s Community Partnership

partnering
Partnerships with other small businesses in your area can be a powerful tool for your dealership’s growth. As the saying goes, “The whole is greater than the sum of the parts.” Working together will allow both businesses to reap benefits neither could on their...

How Dealerships Can Overcome the Service Technician Drought – John Fairchild, Fixed-Ops Expert

technician droughtvideo
Every dealer knows that there is a lack of good service technicians in the fixed-ops department. So how can dealership’s proactively prepare themselves to make the best of this situation? Well, our next guest is here to tell us. Today, we speak to John...

How To Properly Use Social Media To Build Your Talent Pool

social media
Recruitment has evolved tremendously over the years. It no longer just involves recruiters caring about ideas like the person-organizational fit, talent acquisition, and organizational fit. Senior management is now also heavily involved in the recruitment process. Through the easy access to information on the...

How to Reduce Employee Healthcare Costs and Improve Your Dealership’s Bottom Line – Keith Lemer, WellNet

healthcare costsvideo
Here to talk about reducing healthcare costs and improving your dealership’s bottom line is Keith Lemer, CEO of WellNet Healthcare Plans. VIDEO TRANSCRIPT:  I'd like to welcome in Mr. Keith Lemer, who is with WellNet Healthcare. Welcome to CBT News. Keith Lemer: Thanks very much, Jim. Thanks...

Are Digital Retailing Tools Promising More Than They Can Deliver?

digital retailing
Digital Retailing or DR for short is the latest and greatest thing, dominating press releases, blogs and discussions at NADA 2019, unseating ‘AI’, ‘machine learning’ and even ‘Big Data’ (remember that one?) at the buzz word table.  While there is not solid consensus on...

HEADLINES

newscastvideo

Lisa Copeland on Industry Trends, Dealer’s Pain Points, and Fiat Leaving the U.S. Market...

Today on CBTNews.com - Thursday, April 18th, 2019: Lisa Copeland on Industry Trends, Dealer's Pain Points, and Fiat Leaving the U.S. Market On today’s show, we...
frictionvideo

Getting Rid of Friction in the Dealership

 Whether it's between two team members or a team member and a customer, friction is never a good look for your dealership. Glenn Pasch...
languagevideo

It’s Time to Amp Up Our Language

Old sales language doesn't work on today's hyper-informed customers like it used to. On today's episode of Kain & Co., David Kain talks about...
hiring process

Best Practices to Remember During the Hiring Process for Your Dealership

Few things remain unchanged as time passes. Whether they become outmoded or obsolete, there is little that hasn’t been touched by Father Time’s hands....

It’s Time to Amp Up Our Language

Old sales language doesn't work on today's hyper-informed customers like it used to. On today's episode of Kain & Co., David Kain talks about...

Ambiguity is the Enemy of Accountability

   On this week’s episode of Hard Truths with host Dave Anderson, Dave talks about eliminating ambiguity as a step to full accountability in your leadership. VIDEO...

How to Evaluate The Value of Your Third-Party Classified Partner

Do auto dealers need third-party classified marketplaces? Brian Pasch discusses how you can evaluate the value of your third-party classified partner on today's episode...