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F&I

How to become more profitable in the F&I office with virtual services – Scott Gunnell & Mike Casey, JM&A

CBT News - 0
Today on CBT News, anchor Jim Fitzpatrick is joined by Scott Gunnell, group vice president of business strategy at JM&A Group, and Mike Casey, group...
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Industry Trends

General Motors CMO Deborah Wahl discusses the automaker’s transition to an all-electric future

CBT News - 0
General Motors has recently rolled out a new logo and rebranded website as part of its "Everybody In" campaign which highlights its corporate transformation...
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Economy

Deloitte report finds affordability concerns have affected main demographics

Jason Unrau - 0
The 2021 Global Automotive Consumer Study by Deloitte unveils that as many as 23% of millennial car owners opted to defer car payments in 2020 amid...
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Leadership

Stop resolving and start solving – Make New Year’s resolutions work

Jody DeVere - 0
Well, as 2020 closed out, I think it’s fair to say that not many of us are sad to see it go.  It’s been a...
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Industry News

J.D. Power’s Tyson Jominy on how 2020 results can prepare car dealers for the year ahead

CBT News - 0
To understand where 2021 auto sales could potentially be headed, dealers have to look back at what happened in the fourth quarter of 2020....
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Industry News

Additional factories idled due to semiconductor chip shortages

Jason Unrau - 0
Many of the major car manufacturers in the United States are feeling the pinch as parts suppliers are unable to provide the necessary microchips...
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Fixed-Ops

Seamless mobile experience in service a customer expectation in 2021

Jason Unrau - 0
Smartphone use in the United States has increased in recent years to 81% of the total population. For those earning more than $50,000 annually,...
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Fixed-Ops

Cox Automotive expands its Pivet network with the acquisition of Dickinson Fleet Services

CBT News - 0
Cox Automotive recently announced its acquisition of Dickinson Fleet Services, one of the country's leading mobile maintenance providers for medium and heavy-duty trucks as...
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Latest Articles

The Friday 5

EV Special Purpose Acquisition Companies continue to trend upwards

Steve Greenfield - 0
Welcome to another edition of The Friday 5 with Steve Greenfield, Founder and CEO of Automotive Ventures, an auto technology advisory firm that helps...
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Industry News

CBT special feature: The winners and losers of 2020

CBT News - 0
Welcome back to CBT News. 2020 was an unforgettable year in the auto industry. As dealers worked diligently to keep their families safe, they...
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Association News

Why Minnesota car dealers are fighting a new administrative rule regarding emissions standards – Scott Lambert, MADA

CBT News - 0
Minnesota car dealers were in federal court last week to fight a proposed change to the state’s emissions rules for new automobiles. The regulations...
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Customer Experience

Five tips on how to be customer-centered

Steve Mitchell - 0
A recent PWC report said, "only 36% of consumers feel that their employees understand their needs." Regardless of the truth or argument, perception is reality....
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Sales Strategy

TrueCar predicts 16 million new car sales in 2021

Jason Unrau - 0
Headed into another year of uncertainty, TrueCar is forecasting a healthy increase over 2020’s suppressed auto sales performance, expecting new light vehicle sales in 2021 to...
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