Seven Ways to Maintain a Positive Outlook When Living in Uncertain Times
A lot of unknown elements are challenging us and will continue to for the next few weeks. Not only are there health concerns facing us and the people we love, but the economic challenges as we mount a global defense to conquer the Coronavirus. While...
How COVID-19 is Affecting Parts Departments
With social distancing, isolation, and quarantine efforts dominating news and daily life, coronavirus continues to wreak havoc on the U.S. and world economies. The automotive industry has felt the impact. Manufacturers and dealers are all working on innovative ways to make it through the...
How Hansel Auto Group is Meeting Customer Needs Despite Showroom Closures – David Long
As part of our continuing Coronavirus coverage, we’re pleased to welcome back David Long, automotive retail veteran, and leader at Hansel Auto Group. In this segment, David and Jim discuss how Hansel dealerships have adapted to showroom closures and the protocols they have established...
Sean Gardner’s Advice for Weathering Coronavirus Challenges – The Joe Verde Group
As part of our ongoing Coronavirus coverage, we’re pleased to welcome back Sean Gardner trainer and instructor at the Joe Verde Group. In this segment, Sean and Jim discuss how dealers can make up for lost volume by capitalizing on opportunities to increase gross...
ReconVelocity Launches Program to Provide Relief to Their Customers, New and Old
As part of our ongoing Coronavirus coverage, we’re pleased to welcome back Hugh Hathcock and Kalah McCoy from ReconVelocity. In this segment, Hugh and Kalah break down how the new ReconVelocity Dealer Relief Program is supporting dealers during these critical and uncertain times. Stay tuned for more COVID-19...
Customer Satisfaction Increases but Detriments Expected Due to COVID-19
Earlier this month, J.D. Power released its 2020 Customer Service Index (CSI) Study, which found that customer satisfaction has risen for the fifth year in a row but warned that “the ability to meet customer expectations for prompt service and repairs will be undermined”...
Six Tips on How to Manage Your Dealership Team While Working Remotely
COVID-19 is changing everyone's daily routines, especially when it comes to the workplace. Most businesses that are customer-facing are having to shut their doors and take their work processes online. This situation can be incredibly challenging for companies who have never had any experience...
Dave Cantin on COVID-19’s Impact on the Auto Industry
The Effect of COVID-19 on the Buy/Sell Market - Dave Cantin, Dave Cantin GroupAs part of our continuing Coronavirus coverage, we’re pleased to welcome back Dave Cantin, Chief Executive Officer at Dave Cantin Group. In this segment, Dave and Jim talk about the current...
DealerPRO Training Launches Online Forum to Remain Focused on Fixed-Ops Today
In week #1 of DealerPRO Training's Fixed-ops Management and Leadership online forum, Dealer Development Manager Kristin Williams, along with dealers and fixed-ops professionals, tackled important leadership skills and management strategies to lead employees and customers through this challenging time. Please join DealerPRO Training on Fridays...
How Dealerships Can Come out of the COVID-19 Scare Stronger Than Before
The globe is facing an unprecedented challenge, and in many ways, auto dealerships are in the front lines. Despite the growing popularity of online car buying, 95% of vehicles are still purchased in a dealership. Those numbers are likely to drop as new restrictions...
HEADLINES
On CBT News for April 1, 2020: Brian Benstock Talks About Selling Cars During...
Today on CBTNews.com - Wednesday, April 1st, 2020: Brian Benstock Talks About Selling Cars During a Shutdown
On today's show, we welcome back Brian Benstock, Partner,...
How OEMs Are Adapting to COVID-19
While many aspects of the novel coronavirus remain unknown, one thing that is becoming abundantly clear is that COVID-19 is wreaking havoc on the...
Tips If Your Dealership Has to Close Up Shop
The COVID-19 pandemic is hitting America hard with huge numbers of cases coming from Florida, Washington, California, and especially New York and New Jersey....
Selling Your Customer’s Story to the Bank
Some dealerships like to cut corners in order to get a customer approved by the lender. On this week's episode of F&I Today, Becky...
Selling Your Customer’s Story to the Bank
Some dealerships like to cut corners in order to get a customer approved by the lender. On this week's episode of F&I Today, Becky...
March Kerrigan Report: How will COVID-19 Affect Dealership Earnings for the...
Welcome to the Kerrigan Advisors Market Update with Jim Fitzpatrick and Erin Kerrigan, Founder and Managing Director of Kerrigan Advisors. In this segment, Erin...
The Importance of Confirming Appointments
On this week's episode of Kain & Co., David Kain talks about confirming appointments with your ptoential customers in order to move to the...
