The Importance of an F&I Specialist

F&I specialistvideo
Nowadays, some sales managers are submitting deals to the bank directly, assuming that all they're doing is streamlining the process. On this week's episode of F&I Today, Becky Chernek discusses the importance of having an F&I specialist at your dealership.

7 Customer Contact Selling Points

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On this week's episode of the Weekly Tune-Up, Jim Fitzpatrick sits down with guest host Michael Roppo, President of Automotive Domain Results, to go over his seven fixed-ops customer contact selling points in detail.

How to Be Productive When Traffic is Slow

slowvideo
On this week's episode of Straight Talk, David Lewis talks about some newer tools that you need to learn how to use in order to generate new business when times are slow. If you would like a free copy of any of David's books, feel...

Do You Have Your “E’s” Turned Up Today?

enthusiasmvideo
 Do you have your "E's" turned up today? Bring your enthusiasm, excitement, energy and experience into the dealership and watch what happens. Hear how you can get your customers on the "Yes Train" with Paul Cummings on today's Saturday Morning Sales Meeting.

Moving Smoothly From Greeting the Customer

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The first impression your customer has on you can make or break the deal. On this week's episode of On the Mark, Mark Tewart talks about moving slowly from greeting the customer to the rest of your process.

Customer Relationship Management

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On this week's Kain & Company, David talks about customer relationship management and CRM culture.

How to Evaluate The Value of Your Third-Party Classified Partner

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Do auto dealers need third-party classified marketplaces? Brian Pasch discusses how you can evaluate the value of your third-party classified partner on today's episode of Auto Marketing Now.

The Importance of a Dream Team Concept

dream teamvideo
 On today's episode of F&I Today, Becky Chernek discusses the importance of a Dream Team concept between sales and F&I as well as how you can increase your PVR by $1700.     Video Transcription: Derrick, an F&I professional who’s been in the business for three years and works...

The Active Delivery Process

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On this week's episode of the Weekly Tune-Up, Jim Fitzpatrick is once again joined by guest host Michael Roppo, President of Automotive Management Resources. The two wrap up their discussion on the 7 Customer Contact Selling Points with point number seven, the active delivery...

Talking Too Much During the Negotiation

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 On this week's episode of Straight Talk, David Lewis explains how knowing when to ask questions and when to be quiet during the negotiation process can make a big difference in whether you sell the car today, or not at all.
communicator

Becoming a Master Communicator

Your dealership puts a large amount of effort in helping to ensure your teams can communicate with each other and with your customers so...
employee improvement

Creating Excellent Employees with Employee Improvement Plans

We all know the foundation for a great Service, Parts or Body Shop department or any venture really, is great employees. But if you...
F&I manager

Time for a New F&I Manager? 4 Intangibles to Look For

As 2020 approaches, many dealers may be looking to replace an F&I manager that may not be performing at a high level. The new...
deliveryvideo

How Dealers Can Meet The Delivery Demands Of Their Digital Retailing Strategy

On today’s show, we’re pleased to welcome Mike Malakhov, Executive Vice President at Acertus, a one-stop-shop for automotive logistics and services including transport and...
EVs

Customers Want to Know: Can You Answer Questions about EVs?

If it hasn’t happened already, a car with a plug will show up on your lot sooner rather than later. And, while it’s true...

Overcoming Your Self-Objection

What's the biggest objection that you're going to get today? Price? Payments? Interest rate? Jonathan Dawson says that your biggest objection might actually be...

CRM Managers, BDRs, and How to Be Successful

On this week's episode of On the Mark, Mark Tewart talks about hiding behind texts and emails to avoid making a phone call and...

Altering the Language Being Used in Your Dealership

On this week's episode of Kain & Co., David Kain talks about the use of outdated language in the dealership and how customers may...

How Video Pre-Roll Can Complement Your Online Marketing Strategy

On this week's episode of Auto Marketing Now, Brian Pasch talks about video pre-roll and some ideas that can tweak your existing video pre-roll...