Introducing the Customer to your Service Department

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If a customer takes a liking to both the car they are looking at buying and the salesperson that's helping them, it may be a good idea to introduce them to the service department. On today's episode of Straight Talk, David of David Lewis...

Don’t Let Obstacles Get in Your Way

Saturday Morning Sales Meetingvideo
Let's assume customers come into the dealership with a different agenda than you. They think all you want to do is sell them a car for the most money possible, so they're going to throw obstacles at you such as "we're just looking" or...

One-Price Selling & Enhancing the Digital Road to Sales

one-price sellingvideo
On this week's episode of Progressive Retail, Cory Mosley invites Ephraim Barcelo, General Manager at John Elway's Crown Toyota, to talk about one price selling and how you can enhance the digital road to sales.

How to Increase the Effective Labor Rate of Your Shop

labor ratevideo
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how to increase the effective labor rate of your shop without jeopardizing customer relations at the same time.

Co-Navigating With Your Customers

co-navigatingvideo
On this week's episode of Kain & Company, David talks about how co-navigating can help build trust and clarity with your customers.

The Truth About Buy-In

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You can't force the customer to buy into you. On today's episode of Hard Truths, Dave Anderson explains why the customer has to buy into you before they can commit to the sale.

How to Evaluate The Value of Your Third-Party Classified Partner

third-party classifiedvideo
Do auto dealers need third-party classified marketplaces? Brian Pasch discusses how you can evaluate the value of your third-party classified partner on today's episode of Auto Marketing Now.

Outcome-Based Management

managementvideo
 On today’s episode of On the Mark, Mark Tewart explains outcome based management and the four pillars that affect this outcome; profit, productivity, customer service, and retention.

Is Overcoming Objections a Lost Art?

objectionsvideo
  On this week's episode of F&I Today, Becky Chernek discusses whether or not the F&I manager should be using closing tactics with the customer to overcome product objections.

Follow-Up Calls

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On this week's episode of the Tom Stuker Show, Tom goes over the 3-day follow-up call as well as pre/post-CSI scripts and pre/post-service scripts.
positivevideo

How to Stay Positive and Become Your Best Self – Mark Sephton, Best-Selling Author

It’s important now more than ever to maintain a positive attitude amidst the pressures of this sales season. On today’s show, we speak with...
tom richardsvideo

How Your Dealership Can Thrive and Become More Profitable in 2019 – Tom Richards,...

Having up to date and correct insight into industry trends and successful practices is half the battle when running a successful dealership. Joining Jim...
GM

GM to Move Forward with Transformation Plans

This past month, GM rocked the automotive industry when the company announced wide-scale changes, including layoffs that would “reduce salaried and salaried contract staff...
digital deals

Digital Deals: Coming to a Dealership Near You

Most dealerships use scanning solutions to create digital documents, but there are several reasons why scanning is not the ideal solution for digitizing documents....
car accessories

Some of the Coolest Car Accessories of 2018

We all love a cool accessory for our car, right? This year, we saw some of the most sophisticated accessories yet. Here are a...

Cross-Selling and Pump-In, Pump-Out Data

On this week's episode of Auto Marketing Now, Brian Pasch talks about cross-selling and pump-in, pump-out data as well as some new tools to...

What Questions Do You Ask Yourself?

The questions you ask yourself can tell a lot about your life. On this week's edition of On the Mark, Mark Tewart wants to...

Four of Tom’s Favorite Scripts

On this week's episode of the Tom Stuker Show, Tom goes over some of his favorite sales scripts so that you can be better...

The Dead Deal File

On this week's episode of F&I Today, Becky Chernek explains why dead deals must be dealt with properly in order to prevent problems down...