Dealing with Competition as a Car Salesperson

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As a car salesperson, you face a lot of competition. On this week's episode of Straight Talk, David Lewis talks about dealing with that competition and making sure that you're the person the customer wants to do business with.

The Active Delivery Process

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On this week's episode of the Weekly Tune-Up, Jim Fitzpatrick is once again joined by guest host Michael Roppo, President of Automotive Management Resources. The two wrap up their discussion on the 7 Customer Contact Selling Points with point number seven, the active delivery...

Hydrate Your Mind

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Have you ever been dehydrated? It can negatively affect your entire body. The same thing can happen to your mind if you don't feed it. Mark Tewart wants you to hydrate your mind on today's Saturday Morning Sales Meeting.

Use These Tips to Improve Your Follow Up Phone Calls with Customers

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On this week’s episode of On the Mark, host Mark Tewart discusses ways to build up your energy and motivation when making follow up phone calls. VIDEO TRANSCRIPT: Mark Tewart: Hi, I'm Mark Stuart and thanks for joining me on this week's edition of On the...

How to Improve Your Dealership’s Website Productivity

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On this week's episode of Kain & Co., David Kain, president of Kain Automotive, discusses how to make your dealership's website an easy-to-use and efficient business generator. VIDEO TRANSCRIPT: David Kain: Hello. I'm David Kain. I'm President of Kain Automotive, and welcome to Kain & Co....

Modernizing Your Retail Experience

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 On this week's episode of Auto Marketing Now, Brian Pasch talks about digital retailing, making your retail experience more modern, and the potholes in the road for a retail transformation. VIDEO TRANSCRIPT: Brian Pasch: Welcome to Auto Marketing Now. On today's show, we're going to talk...

How Your Culture Drives Performance

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 On this week's episode of F&I Today, Becky Chernek talks about establishing a culture that defines who you are, spiffing salespeople on product sales, and today's evolving customers. VIDEO TRANSCRIPT:  Becky Chernek: Welcome to F&I Today. I'm your host Becky Chernek, and I'm so happy you're...

What Stops a Salesperson From Achieving Success?

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On this week's episode of Straight Talk, David Lewis talks about what it is that stops a salesperson from breaking free from the status quo and achieving great success in their automotive retail career. If you would like a free copy of any of David's...

Taking Care of Your Service Technicians

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On this week's episode of the Weekly Tune-Up, CBT's Jim Fitzpatrick talks to fixed-ops expert, and regular CBT contributor, John Fairchild of Fairchild Automotive Solutions. The two discuss the current automotive technician draught and how you can retain your technicians by providing incentives based...

February Kerrigan Report: How the CoronaVirus is Creating Uncertainty for the Buy-Sell Market

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Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Ryan Kerrigan, managing director of Kerrigan Advisors. VIDEO TRANSCRIPT:  Bridget Fitzpatrick: Hello everyone and welcome to the Kerrigan Advisors Market Update. Joining us today is Ryan Kerrigan, managing director of Kerrigan Advisors. Thanks so much for joining us...
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What You Need to Know About the Paycheck Protection Program and How to Apply...

As part of our continuing coverage of the Coronavirus, we’re pleased to welcome Mr. Ashley Bell, who is the White House Policy Advisor on...
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Customer Satisfaction Increases but Detriments Expected Due to COVID-19

Earlier this month, J.D. Power released its 2020 Customer Service Index (CSI) Study, which found that customer satisfaction has risen for the fifth year...
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How COVID-19 is Affecting Parts Departments

With social distancing, isolation, and quarantine efforts dominating news and daily life, coronavirus continues to wreak havoc on the U.S. and world economies. The...
OEMs

How OEMs Are Adapting to COVID-19

While many aspects of the novel coronavirus remain unknown, one thing that is becoming abundantly clear is that COVID-19 is wreaking havoc on the...
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Automotive Veteran, Best-Selling Author, and Business Coach Paul Cummings Shares His Unique Perspective on...

Today on CBTNews.com - Thursday, April 2nd, 2020: Best-Selling Author, Business Coach, And Automotive Veteran Paul Cummings Shares His Unique Perspective on the Current Crisis On...

Selling Your Customer’s Story to the Bank

Some dealerships like to cut corners in order to get a customer approved by the lender. On this week's episode of F&I Today, Becky...

March Kerrigan Report: How will COVID-19 Affect Dealership Earnings for the...

Welcome to the Kerrigan Advisors Market Update with Jim Fitzpatrick and Erin Kerrigan, Founder and Managing Director of Kerrigan Advisors. In this segment, Erin...

The Importance of Confirming Appointments

On this week's episode of Kain & Co., David Kain talks about confirming appointments with your ptoential customers in order to move to the...

Are You Presenting Your Menu the Right Way?

On this week's episode of F&I Today, industry expert Becky Chernek explains how consistent product pricing and offering your full F&I menu to all...