How to Manage Stress in Your Career as a Car Salesperson

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On this week's episode of Straight Talk, our host, David Lewis discusses some effective strategies you can use to manage stress when working in the dealership. The number one health issue in today's fast-paced world is stress, and it can negatively affect you and...

Why Salespeople Should Know Your F&I Products

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On this week's episode of F&I Today, Becky Chernek talks to Justin Jarek, General Sales Manager at Boniface-Hiers Chevrolet in Melbourne, Florida. Becky and Justin talked in depth about getting your sales team to endorse F&I products more.

Having the Willingness to Win

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The retail auto industry can often times feel like a race. Sometimes we're racing against coworkers or the competition, while other times we're racing our own doubts and fears. On this week's episode of Straight Talk, David Lewis of David Lewis & Associates talks...

Selling Your Customer’s Story to the Bank

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Some dealerships like to cut corners in order to get a customer approved by the lender. On this week's episode of F&I Today, Becky Chernek explains how sharing your customer's story with the bank could turn that automatic "no" into a "yes."

March Kerrigan Report: How will COVID-19 Affect Dealership Earnings for the Rest of 2020?

Kerrigan Reportvideo
Welcome to the Kerrigan Advisors Market Update with Jim Fitzpatrick and Erin Kerrigan, Founder and Managing Director of Kerrigan Advisors. In this segment, Erin and Jim discuss how the Coronavirus has affected public and private industry revenue, as well as overall buy-sell activity. Stay tuned...

The Importance of Confirming Appointments

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On this week's episode of Kain & Co., David Kain talks about confirming appointments with your ptoential customers in order to move to the next step of the deal and eliminate any communication errors that may occur.

Are You Presenting Your Menu the Right Way?

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On this week's episode of F&I Today, industry expert Becky Chernek explains how consistent product pricing and offering your full F&I menu to all customers can benefit your dealership and bottom line.

Dealing with Competition as a Car Salesperson

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As a car salesperson, you face a lot of competition. On this week's episode of Straight Talk, David Lewis talks about dealing with that competition and making sure that you're the person the customer wants to do business with.

The Active Delivery Process

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On this week's episode of the Weekly Tune-Up, Jim Fitzpatrick is once again joined by guest host Michael Roppo, President of Automotive Management Resources. The two wrap up their discussion on the 7 Customer Contact Selling Points with point number seven, the active delivery...

Hydrate Your Mind

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Have you ever been dehydrated? It can negatively affect your entire body. The same thing can happen to your mind if you don't feed it. Mark Tewart wants you to hydrate your mind on today's Saturday Morning Sales Meeting.
Shep Hykenvideo

3 Full-Proof Customer Experience Strategies to Use During Tough Economic Times – Shep Hyken,...

We’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling author. In this segment, Jim and Shep...
auto dealers

Hometown Heroes, We Want to Hear Your Stories!

Auto dealers are always ready to lend a hand. That’s been proven time and time again from the moment the COVID-19 shutdown began through...
Mark Tewartvideo

How to Successfully Position Your Dealership Staff for a Swift COVID-19 Recovery – Mark...

On today’s show, we’re pleased to welcome back Mark Tewart, President of Tewart Enterprises, best-selling author of "How To Be A Sales Superstar" and...
Shasta Nelsonvideo

Cultivating Healthy Remote Work Relationships with Employees and Co-Workers – Shasta Nelson, Business Relationship...

On today's show, we’re pleased to welcome Shasta Nelson, leading expert on friendship and healthy professional relationships. Shasta is also an acclaimed keynote speaker...
technology

Successfully Implementing Technology in the Service Department

During This challenging time in our industry I have noticed something strangely wonderful happening in the midst of this implosion. Of course, this is...

Building a Culture Around Your Dealership’s Digital Retailing Process

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses how to create a logical environment for your...

Are Your BDC Employees Using the Right Language During this Crisis?

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain talks about adapting the language your BDC uses during...

April Kerrigan Report: Have Dealership Values Taken a Hit During the...

Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Ryan Kerrigan, Managing Director of Kerrigan Advisors. Did you enjoy this segment? Please share...

Contacting the Customer After the Sale

 On this week's episode of F&I Today, Becky Chernek talks about the importance of following up with the customer after the sale should the...
Coronavirus Coverage Central

CBT Automotive Network is providing up-to-date coverage on the COVID-19 pandemic's impact on auto dealers, automakers, and dealership personnel