The Characteristics that Define Truly Successful F&I Managers

f&i managersvideo
Is there a reason why some F&I managers outperform by earning nearly double per car than what others do? Is it just the luck of the draw that causes some F&I managers to get all the difficult deals? The answer to that, as you’re probably thinking, is no. Luck has nothing to do with it. On this week’s episode of F&I Today, host and president of Chernek Consulting, Becky Chernek discusses why some F&I managers are more successful than others. F&I managers...

Staying Successful in the Showroom During COVID-19

COVID-19video
On this week's episode of the Saturday Morning Sales Meeting, David Lewis talks about selling cars during the COVID-19 pandemic and some of the measures you can take to make customers feel comfortable in the showroom.

What Do Dealerships and Bank Conversions Have to Do With TikTok?

TikTokvideo
Recently, a video by TikTok user Molly Baxter shared a shady business practice perpetrated by a few F&I managers that received thousands of views. This should get your attention! Baxter’s video should tell you exactly why customers are walking into dealerships with checks made out for the exact amount; they’re fed up with the games.  On this week's episode of F&I Today, host and president of Chernek Consulting, Becky Chernek discusses how TikTok videos and other social media platforms are...

Why Dealers Should Concentrate on Experience, Not Price

experiencevideo
On this week’s episode of Kain & Co., host David Kain is joined by his colleague Steve Purdy, the client success director for Kain Automotive. In this episode, David and Steve discuss his background working for Tesla, Inc. and his new position at Kain Automotive which focuses on helping dealers create the best customer experience. Did you enjoy this episode of Kain & Co.? Please share your thoughts, comments, or questions regarding this topic with host Jim Fitzpatrick at jfitzpatrick@cbtnews.com. Car Biz...

Creating a Frictionless Online Car Buying Experience

online car buying experiencevideo
There is still a lot unknown about how the Coronavirus will continue to affect American lives, industries, and consumerism. However, dealers can assume that COVID-19 may not be going away for a very long time. This means now is the time to change the ways your staff engages with customers. It is essential to meet clients on their terms to ensure long-term success. On this week's episode of F&I Today, host and president of Chernek Consulting, Becky Chernek talks about...

Making the Commitment to Provide a Top-Tier Customer Experience

customer experiencevideo
On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses the necessary changes to the customer experience brought on by COVID-19. Did you enjoy this segment? Please share your thoughts, comments, or questions regarding this topic with host Jim Fitzpatrick at jfitzpatrick@cbtnews.com. Car Biz Today, the official resource of the retail automotive industry. Be sure to follow us on Facebook and Twitter to stay up to date or catch-up on all of our podcasts on demand. While you’re here, don’t forget...

May Kerrigan Report: How the Buy/Sell Market Fared in Q1

Kerriganvideo
Today on CBTNews.com for Wednesday, June 10th, 2020: May Kerrigan Report: How the Buy/Sell Market Fared in Q1 Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Erin Kerrigan, Founder & Managing Director of Kerrigan Advisors. Will Autonomous Technology Really Make the Roads Safer? A new report from the Insurance Institute for Highway Safety (IIHS) brings into question whether autonomous cars will make as much of a difference for on-road safety as originally thought. IIHS posted a narrative about the study...

Combining Artificial and Human Intelligence to Maximize Dealership Results

AIvideo
On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses the role that AI has to play in the customer follow-up. Did you enjoy this segment? Please share your thoughts, comments, or questions regarding this topic with host Jim Fitzpatrick at jfitzpatrick@cbtnews.com. Car Biz Today, the official resource of the retail automotive industry. Be sure to follow us on Facebook and Twitter to stay up to date or catch-up on all of our podcasts on demand. While you’re here, don’t forget...

Building a Culture Around Your Dealership’s Digital Retailing Process

digital retailingvideo
On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses how to create a logical environment for your dealership's digital retailing tools. Did you enjoy this segment? Please share your thoughts, comments, or questions regarding this topic with host Jim Fitzpatrick at jfitzpatrick@cbtnews.com. Car Biz Today, the official resource of the retail automotive industry. Be sure to follow us on Facebook and Twitter to stay up to date or catch-up on all of our podcasts on demand. While you’re here, don’t...

Are Your BDC Employees Using the Right Language During this Crisis?

languagevideo
On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain talks about adapting the language your BDC uses during a crisis. Did you enjoy this segment? Please share your thoughts, comments, or questions regarding this topic with host Jim Fitzpatrick at jfitzpatrick@cbtnews.com. Car Biz Today, the official resource of the retail automotive industry. Be sure to follow us on Facebook and Twitter to stay up to date or catch-up on all of our podcasts on demand. While you’re here, don’t forget to...
Tommy Gibbsvideo

Veteran Trainer Tommy Gibbs on Improving Used-Car Gross Profit

On today's show, we’re pleased to welcome veteran trainer Tommy Gibbs, President of Tommy Gibbs and Associates, and author of "7 Common Sense Factors...
dealership culturevideo

How Dealership Culture Drives Employee Motivation – Walter Bond

The auto industry has seen some levels of success in the past 90 days, but there is some apprehension about how the industry will...
Jay Feldmanvideo

Midwest Dealer Jay Feldman Discusses Acquiring 4th Dealership with Actor Mark Wahlberg

Strategic partnerships can create great opportunities for success. For Jay Feldman, CEO of Feldman Automotive, a partnership with actor and auto enthusiast Mark Wahlberg...
shift momentum

4 Ways to Shift Momentum in this Uncertain Environment

This morning as I watch the wave’s crash and rest upon the sandy shoreline, it occurred to me that the waves have momentum. Sometimes,...
General managervideo

3 Items a First-Time General Manager Needs to Focus On – Shawn Hays

On today’s show, we welcome back Your Car Guy, Shawn Hays, General Manager at Carter Myers Colonial Chevrolet in Richmond, Virginia. This is Shawn's...

Generate More Be-Backs with this Step-by-Step Guide

  Before the age of the internet and smartphones, be-backs were done with voicemails and letters. However, today there is so much technology at a...

Mastering Your Vehicle Service Contract Sales

Listen up, F&I managers: When was the last time you took a long, hard look at your service contract sales? Were you happy with...

Eliminating Your Customers’ Fears

 On this episode of the Saturday Morning Sales Meeting, David Lewis of David Lewis and Associates talks about understanding and eliminating your customers' fears...

June Kerrigan Report: Retail Automotive Bounces Back Strong

After some tumultuous activity, the Kerrigan Index settled down for the month of June. The index was up five percent that month, which means...