TOP STORIES

H.F.G.: Hope for Gain

HFG?  What do these three letters have to do with customers buying a vehicle from your dealership today?  Mark explains.  

After Growing a Strong Business, Jim Ellis Auto Group is Now Focused On the Future

The north area of Peachtree Boulevard in Atlanta is a mecca for car buyers. Tucked just...

The Top Characteristics to Look For When Hiring New Employees at Your Dealership – Anthony Santangelo, AutoMax

As the old saying goes, you should never judge a book by its cover, and...

What is the Best Question to Ask to Improve Results

A new manager was hired to lead an underperforming team. Before the first meeting with...

Becky Chernek: Get Back-to-Basics in Your F&I Department

The F&I department is one of the most rapidly evolving departments in your dealership. From...

Why Your Dealership Should Celebrate Small Business Saturday

November, once inhabited only by Thanksgiving, is now home to a host of retail holidays....

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new hirevideo

The Top Characteristics to Look For When Hiring New Employees at Your Dealership –...

As the old saying goes, you should never judge a book by its cover, and the same is true when choosing a new hire to train at your dealership. On today's show, Jim Fitzpatrick speaks to Anthony Santangelo, a...
F&I departmentvideo

Becky Chernek: Get Back-to-Basics in Your F&I Department

The F&I department is one of the most rapidly evolving departments in your dealership. From new technology to changing consumer expectations, the future of the F&I process is undergoing major transformations. In today’s segment, CBT’s Jim Fitzpatrick speaks with...
audience targetingvideo

How to Create an Efficient Audience Targeting Strategy For Your Dealership – Brian Finkelmeyer,...

According to the NADA, over 50 percent of the average dealers’ ad spend goes into digital. On today’s show, we welcome guest host for CBT News, Brian Finkelmeyer, senior director of conquest at vAuto. Today Brian welcomes Adam Pavkov,...
sales

How to Recruit Top Talent for Your Sales Team – Mark Tewart

Every dealer knows that the auto industry has its cycles. As we approach the end of the year, car sales usually see a slump in the winter with things picking back up in the spring. On today’s show, Jim...
kerriganvideo

Kerrigan Report: Lithia Motors Sees Gains in October

Erin Kerrigan, Managing Director of Kerrigan Advisors, joins CBT News to discuss October’s  Kerrigan Index and the marketplace’s reaction. The Kerrigan Index™ is composed of the seven publicly traded auto retail companies with operations focused on the US market, including CarMax, AutoNation, Penske...
F&I officevideo

WardsAuto’s Steve Finlay on Today’s F&I Process

In recent years, new technology has been re-defining the F&I office. How are you adapting to these changes in your dealership? In today’s segment, Jim Fitzpatrick is joined by Steve Finlay, editor at Ward’s Magazine to discuss alternative insurance...
networkvideo

The Friend of a Friend: Uncovering the Extended Networks within Your Current Clientele –...

Amazing things can happen when you know the right people, and getting out of your comfort zone allows you to network better to make those important connections. On today’s show, Jim Fitzpatrick speaks with David Burkus, best-selling author, speaker,...

DAILY MOTIVATION

Don’t Change Who You Are Because of One Person | Gary Vaynerchuk

Don't overvalue the other person's POV... You should never be putting one person's opinion on...

New York Times #1 Best-Selling Author John O’Leary: Overcoming Life’s Challenges

CBT Automotive was thrilled to be joined by inspirational speaker John O’Leary recently for an...

This is Why You Should Fail | Will Smith

Hollywood heavyweight Will Smith defines success as 'controlled failure' and urges you to embrace every...

UPCOMING WEBINARS

Improving F&I Processes to Meet Changing Customer Expectations

TUES, NOV 13, 2018 | 2:00 PM EST

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SPONSORED CONTENT

After Growing a Strong Business, Jim Ellis Auto Group is ...

The north area of Peachtree Boulevard in Atlanta is a mecca for car buyers. Tucked just inside of the city’s looping Interstate I-285, there are...

The Top Characteristics to Look For When Hiring New Employees at...

As the old saying goes, you should never judge a book by its cover, and the same is true when choosing a new hire...

What is the Best Question to Ask to Improve Results

A new manager was hired to lead an underperforming team. Before the first meeting with the team, the owner of the company sat with...

Becky Chernek: Get Back-to-Basics in Your F&I Department

The F&I department is one of the most rapidly evolving departments in your dealership. From new technology to changing consumer expectations, the future of...

FIXED-OPS

The Profit in Cabin Air Filters

In a time when the media often speaks about air pollution and the health benefits...

How to Cut Costs and Improve Quality in your Service Department

A well-functioning service department is the lifeblood of any dealership. In many ways, it is...

Are Manufacturer Add-on Warranties Good for Dealers?

General Motors rolled out a new warranty option on October 15th of this year, that...

Fixed-Ops’ Slant on Reconditioning

If a car dealership has a punching bag for frustration, it’s Fixed Operations. So much...

Why you want customers to tell you NO in the Service Drive

Something you’ve probably noticed in your Service Drive; Customers almost never come out and say,...
Jim Ellis Auto Group

After Growing a Strong Business, Jim Ellis Auto Group is Now Focused On...

The north area of Peachtree Boulevard in Atlanta is a mecca for car buyers. Tucked just inside of the city’s looping Interstate I-285, there are over a dozen auto dealerships in less than two miles. The taste and brand of the...
questions

What is the Best Question to Ask to Improve Results

A new manager was hired to lead an underperforming team. Before the first meeting with the team, the owner of the company sat with the manager and asked how he was planning to approach this first meeting. The manager explained...
small business Saturday

Why Your Dealership Should Celebrate Small Business Saturday

November, once inhabited only by Thanksgiving, is now home to a host of retail holidays. You may already be gearing up for traditional Thanksgiving sales, and planning a strategy for Black Friday, but what about Small Business Saturday? Small Business...
black friday

What Buyers Are Looking for at Dealerships this Black Friday

Black Friday is coming and with it the potential to make some massive sales. The only problem: Black Friday isn’t a dealership exclusive sales day. Your dealership will be up against some tough competition. Shoppers are usually pulled toward...
black friday

How To Market Your Dealership To Win On Black Friday?

Black Friday is typically one of the busiest shopping days of the year as it kicks off the holiday season. Around 30% of the annual retail sales occur between Christmas and Black Friday. In 2018, The Federation has forecast...
customers

Customers Need to Like You!

In a Dealership Service Department, the relationship with your customer is “King.” It’s far more important for the customer to actually like you than just about any other single factor. Thankfully, customers want to like you. After all, they...
7.9.14

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