TOP STORIES
Getting Rid of Friction in the Dealership
Whether it's between two team members or a team member and a customer, friction is never a good look for your dealership. Glenn Pasch...
Best Practices to Remember During the Hiring Process for Your Dealership
Few things remain unchanged as time passes. Whether they become outmoded or obsolete, there is...
Lisa Copeland on Industry Trends, Dealer’s Pain Points, and Fiat Leaving the U.S. Market
On today’s show, we welcome back Lisa Copeland, founder of Lisa Copeland Global and CEO...
Four Automated Technologies that can Make Life Easier at Your Dealership
Did you ever wish you could clone yourself or someone on your team? It would...
How Can Mom And Pop Dealerships Survive Big Tech?
Economists say that it’s too early to fully determine the impact larger companies have on...
Envisioning the Future: Toyota Looking for New Leadership
Almost a decade ago in June of 2009, Akio Toyoda was elected to replace Toyota’s...
Lisa Copeland on Industry Trends, Dealer’s Pain Points, and Fiat Leaving the U.S. Market
On today’s show, we welcome back Lisa Copeland, founder of Lisa Copeland Global and CEO of Cars Her Way. Lisa always has great insight and industry knowledge to share with us, and in this segment, Lisa and Jim discuss...
Brian Benstock on First Quarter Sales Results, Recruiting Salespeople, and Staying Positive in the...
On today’s show, we welcome Brian Benstock Partner GM and VP at Paragon Honda. Brian is here to give us a dealer’s perspective on the first quarter sales results and trends in the industry. VIDEO TRANSCRIPT: Jim Fitzpatrick: So here we...
How to Effectively Handle Leads and Manage Your Dealership’s BDC – Marc McGurren
Every dealer wants the same thing, to move their inventory faster and more efficiently. But with money spread across several different marketing channels, you might struggle to see what’s paying off. Here to tell us how to effectively manage...
How Dealerships Can Overcome the Service Technician Drought – John Fairchild, Fixed-Ops Expert
Every dealer knows that there is a lack of good service technicians in the fixed-ops department. So how can dealership’s proactively prepare themselves to make the best of this situation? Well, our next guest is here to tell us....
How to Reduce Employee Healthcare Costs and Improve Your Dealership’s Bottom Line – Keith...
Here to talk about reducing healthcare costs and improving your dealership’s bottom line is Keith Lemer, CEO of WellNet Healthcare Plans. VIDEO TRANSCRIPT: I'd like to welcome in Mr. Keith Lemer, who is with WellNet Healthcare. Welcome to CBT News. Keith Lemer:...
How AI Can Improve Your Dealership’s Call Center Practices – Mike Haeg
On today's show, CBT's Bridget Fitzpatrick discusses how artificial intelligence is improving call center practices with Mike Haeg, Vice President of Automotive at Car Wars. The pair also discuss the problems facing dealers in their call centers, as well...
DAILY MOTIVATION
Don’t Change Who You Are Because of One Person | Gary Vaynerchuk
Don't overvalue the other person's POV... You should never be putting one person's opinion on...
New York Times #1 Best-Selling Author John O’Leary: Overcoming Life’s Challenges
CBT Automotive was thrilled to be joined by inspirational speaker John O’Leary recently for an...
This is Why You Should Fail | Will Smith
Hollywood heavyweight Will Smith defines success as 'controlled failure' and urges you to embrace every...
SPONSORED CONTENT
Best Practices to Remember During the Hiring Process for Your Dealership
Few things remain unchanged as time passes. Whether they become outmoded or obsolete, there is little that hasn’t been touched by Father Time’s hands....
Lisa Copeland on Industry Trends, Dealer’s Pain Points, and Fiat Leaving...
On today’s show, we welcome back Lisa Copeland, founder of Lisa Copeland Global and CEO of Cars Her Way. Lisa always has great insight...
Four Automated Technologies that can Make Life Easier at Your Dealership
Did you ever wish you could clone yourself or someone on your team? It would give you an extra set of hands, as well...
How Can Mom And Pop Dealerships Survive Big Tech?
Economists say that it’s too early to fully determine the impact larger companies have on small businesses. Some research proves that big tech companies...
FIXED-OPS
How Dealerships Can Overcome the Service Technician Drought – John Fairchild, Fixed-Ops Expert
Every dealer knows that there is a lack of good service technicians in the fixed-ops...
Where do we GROW?
As the economy continues to heat up, dealerships are increasingly being cramped by lack of...
How to Develop a Comprehensive Revenue Growth Plan for Your Fixed-Ops Department – Michael Roppo, Fixed-Ops Director
To increase revenue in today's retail auto industry, many dealers are focusing on boosting profits...
Tesla’s “Start” Program Begins Training the Next Generation of Service Techs
It’s not just how we think of driving that Tesla aims to change, but how...
How Outsourcing Digital Vehicle Listings Can Save Time and Money at Your Dealership – Derek Hansen, Manheim
Every dealer knows how crucial it is to make fast and smart decisions about their...
Best Practices to Remember During the Hiring Process for Your Dealership
Few things remain unchanged as time passes. Whether they become outmoded or obsolete, there is little that hasn’t been touched by Father Time’s hands. And though we know this, humanity has the funny habit of resisting that change every...
Four Automated Technologies that can Make Life Easier at Your Dealership
Did you ever wish you could clone yourself or someone on your team? It would give you an extra set of hands, as well as another individual that knows exactly what needs to be done and when. Unfortunately, science...
How Can Mom And Pop Dealerships Survive Big Tech?
Economists say that it’s too early to fully determine the impact larger companies have on small businesses. Some research proves that big tech companies provide advantages and disadvantages for smaller dealerships. It was only a handful of years ago when...
Envisioning the Future: Toyota Looking for New Leadership
Almost a decade ago in June of 2009, Akio Toyoda was elected to replace Toyota’s departing president, Katsuaki Watanabe. He took over the corporation at a low point for the auto industry, as “tight credit, volatile fuel prices and...
Positive Reactions to Negative Rejections
Even the best salesperson will have a bad day. Rejection comes hand-in-hand with sales, so it’s essential to know how to react when the person on the other end says “no.” Instead of looking at the rejection as a...
Taking the Tesla Approach to your Personal Branding
When you think of electric vehicles (EV), chances are Tesla is one of the first images that come to mind. And when you think of Tesla, it’s a pretty good bet that what follows are thoughts about Elon Musk,...
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