Industry News
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Oil surge signals new risks for dealers, spring optimism grows, EV market stabilizes after decline
Top Stories Oil surge above $100 signals shifting demand, new risks for U.S. auto dealers. Read More Spring optimism grows for dealers as challenges remain. Read More EV market finds footing after steep post-incentive decline. Read More Amazon expands online car sales platform with more brands, markets. Read More Featured Interviews Bozard Ford Lincoln mobile service...
Solutions Central
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Inside Automotive
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How to stay FTC-compliant while hitting sales goals
Dealers across the country are under increasing pressure to maintain compliance with Federal Trade Commission (FTC) guidelines while remaining competitive in pricing and sales strategies. Namu Keys, Senior Product Marketer for CDK Modern Retail, joins us on the latest episode of Inside Automotive to share strategies for navigating these challenges. According...
Driving Solutions
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How Draiver is helping OEMs streamline vehicle logistics and reduce delays
Draiver is expanding its role with automakers by providing end-to-end logistics solutions to improve vehicle visibility, reduce delivery times, and support evolving fleet and autonomous-vehicle needs. Joining us on the latest episode of Driving Solutions, we’re joined by Draiver’s Senior Vice President of Sales, Peter Janczewski, who says OEMs are...CBT Now
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New York Auto Show sees robust consumer interest, ride-and-drive engagement
Mark Schienberg, president of the Greater New York Automobile Dealers Association\ (GNYADA), reports that the 126th New York International Auto Show is drawing large crowds, strong consumer engagement, and renewed...
AI, SEO, and GEO: What dealers need to know to stay competitive in digital marketing
As artificial intelligence reshapes digital marketing, confusion around generative engine optimization (GEO) is leading some dealerships to misallocate budget and miss opportunities. Brooke Furniss, BZ Consultants Group, joins us on...
ASOTU CON 2026 set to expand attendance, spotlight AI and human-centered innovation
As we gear up for the fifth annual ASOTU CON, May 12–14, we’re sitting down with the founders to explore their vision, the buzz surrounding this year’s event, and what...
Industry braces as Volkswagen Scout lawsuit tests limits of dealer franchise agreements
Dealers across the country are keeping a close eye on the Volkswagen–Scout class action lawsuit, and for good reason. On today’s episode of CBT Now, we’re joined by Len Bellavia,...
Shep Hyken on how customer experience drives loyalty in 2026
Businesses continue to face increasing pressure to deliver consistent service and reliable products. On today's episode of CBT Now, Shep Hyken, customer service and CX keynote speaker, New York Times...
Shift Digital finds dealer websites outperform third parties as digital shopper behavior shifts
Dealer and brand websites generated higher-quality leads than third-party sources in 2025, even as overall lead volumes declined and consumer engagement patterns continued to evolve, according to Shift Digital’s latest...
Stop getting stuck on price and start closing more cars — Sean Gardner | Joe Verde Group
Many salespeople lose control of the deal when customers ask for the "best price." On today's episode of CBT Now, Joe Verde Group Instructor and Sales Trainer Sean Gardner shares...
CBT News Shorts
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Bozard Ford Lincoln mobile service tops 2,100 repair orders as fleet growth accelerates
On today’s episode of Service Drive, we’re joined by Jeremy Stephens, Remote Operations Director at Bozard Ford Lincoln. The last time we spoke, his team had just hit an impressive milestone of 2,000 mobile service appointments in a single month. Stephens returns to share how they’re building on that momentum,...
Executive Profile
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The Executive Profile: What’s next for dealer and philanthropist Rita Case?
Welcome to another edition of the Executive Profile on CBT News. Recently, anchor Jim Fitzpatrick traveled to Davie, Florida, to speak with Rita Case, president and CEO of the legendary...
The Executive Profile: How Corina Diehl overcame adversity to build a thriving 22-store dealer group
Welcome to another edition of the Executive Profile. Recently, anchor Jim Fitzpatrick traveled to Pittsburgh, Pennsylvania, and spoke with the owner and CEO of Diehl Automotive Group, Corina Diehl. Diehl is...
How Aaron Zeigler accelerates dealership growth with culture, training, and bold acquisition
Under the leadership of President and CEO Aaron Zeigler, the Zeigler Auto Group has grown into one of the largest privately owned dealership groups in the country, with 41 locations...From Our Publishing Partners
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Training builds skills – Development builds results
The industry still confuses training with development Nearly every company that supports dealership F&I departments claims to offer training and development. In practice, those two terms are often used interchangeably, even though they represent very different levels of support. In today’s dealership environment, that distinction matters more than ever. F&I departments are...
