TOP STORIES
Does Your Succession Plan Reflect Your Long-term Vision? – Richard J. Bryan
Joining the CBT Automotive Network today is keynote speaker and author, Richard J. Bryan, who reminds...
Reducing Stress to Boost Performance in the Workplace
Having stress in the workplace makes for an unproductive workplace. Stressed employees have difficulty finishing...
What Do I Do With All This Data?
By 2021, Market Reports Center projects that Big Data Investments in the Automotive Industry will...
How Transaction Time Can Help Make or Break A Purchase – David Kain
What is the perfect amount of time to spend on the entire in-store car shopping...
How Puente Hills Ford Achieved #1 CSI Score in Southern California
“I just got out of a meeting pumping up my guys for you and I’s...
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Does Your Succession Plan Reflect Your Long-term Vision? – Richard J. Bryan
Joining the CBT Automotive Network today is keynote speaker and author, Richard J. Bryan, who reminds us that planning for the unexpected by creating a succession plan is necessary for every business, especially within a dealership and for its principles. Making...
How Transaction Time Can Help Make or Break A Purchase – David Kain
What is the perfect amount of time to spend on the entire in-store car shopping process? Is there even such a universal number to abide by? According to David Kain, No, but there are some sweet spots you want...
Using Customer Experience to Shied Your Dealership from Disruption
When you think of businesses with outstanding customer service, it’s highly probable that Chick-fil-a comes to mind. The Food Chain has set themselves apart from their competitors by providing a great product and a spectacular customer experience. As the...
Have Your Managers Been Taught to Teach? – Paul Cummings
Who’s teaching the managers and trainers at your dealerships in order to make sure that employee training is effective? In part three of our interview series with Paul Cummings, we talk about effective training in your sales department, how...
Solutions That Measure and Manage Your Dealership’s Recon Process
If you’re a dealer struggling to get your used vehicles in and out of recon as quickly as possible, you’ll want to pay attention to this next interview. CBT Automotive recently spoke with Dennis McGinn, Founder and CEO of...
DAILY MOTIVATION
Don’t Change Who You Are Because of One Person | Gary Vaynerchuk
Don't overvalue the other person's POV... You should never be putting one person's opinion on...
New York Times #1 Best-Selling Author John O’Leary: Overcoming Life’s Challenges
CBT Automotive was thrilled to be joined by inspirational speaker John O’Leary recently for an...
This is Why You Should Fail | Will Smith
Hollywood heavyweight Will Smith defines success as 'controlled failure' and urges you to embrace every...
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SPONSORED CONTENT
Does Your Succession Plan Reflect Your Long-term Vision? – Richard J....
Joining the CBT Automotive Network today is keynote speaker and author, Richard J. Bryan, who reminds us that planning for the unexpected by creating a...
What Do I Do With All This Data?
By 2021, Market Reports Center projects that Big Data Investments in the Automotive Industry will reach $5 billion. The Market Reports Center also already...
How Transaction Time Can Help Make or Break A Purchase –...
What is the perfect amount of time to spend on the entire in-store car shopping process? Is there even such a universal number to...
FIXED-OPS
The Benefits of Working in the Service Department
When asked what they want to be when we grow up, you don’t hear a...
How to Help Service Advisors Handle Their Jobs — And Stress
In 1965 Gordon Moore, co-founder of Fairchild Semiconductor and Intel, projected that the processing power...
How Your Service Advisors Can Build Better Relationships and Gain Customer Loyalty – Sally Whitesell
CBT News' own Jim Fitzpatrick had the opportunity to speak with Sally Whitesell, Founder and...
Using Technology to Increase Service Sales and Efficiency – Jim Roche, Xtime
CBT's own Jim Fitzpatrick sat down with Jim Roche, Senior Vice President of Marketing and...
5 Rules For Choosing The Right CRM For Your Dealership – Bill Wittenmyer
Most of the data that dealers collect comes from their CRM. We spoke with Bill...
Reducing Stress to Boost Performance in the Workplace
Having stress in the workplace makes for an unproductive workplace. Stressed employees have difficulty finishing tasks on schedule and have a harder time positively interacting with customers. Not only that, a number of illnesses have been linked to stress,...
What Do I Do With All This Data?
By 2021, Market Reports Center projects that Big Data Investments in the Automotive Industry will reach $5 billion. The Market Reports Center also already estimates that number to reach $3.3 billion by the end of this year, so we...
How Puente Hills Ford Achieved #1 CSI Score in Southern California
“I just got out of a meeting pumping up my guys for you and I’s interview. It’s all about pumping the guys up because some people forget they’re the people that make the dealership,” Julian Valeriano, General Manager at...
With Today’s Informed Customer, Do You Still Have Game?
Have you ever watched any of the popular televised poker tournaments like “World Series of Poker” or “Celebrity Poker Showdown”? If so, you have probably noticed how the players protect their cards from view at all times. Not only do...
5 Tips to Build Your Confident Sales Approach
We have all met Service Advisors who just seem to be natural at sales. Some people have simply “got it” when it comes to sales skills, inspiring admiration and envy among those of us who witness their polished methods...
Wake-Up Call: These Women Want Cars – and Have Money!
Selling to older women. Is there a different dynamic? What are they buying? How do they shop? According to ImmersionActive.com the peak age of vehicle buyers shifted upward from 35-to-44 to 55-to-64 in 2011, and, as of this year, 50...
Six Ways to Use the Test Drive to Secure a Sale
So much happens during the car buying experience that it is easy to forget how pivotal the test drive is to the total process. It is the first time that potential buyers have the opportunity to interact with the...
Are You Thinking About Expanding Your Franchise?
If you’re thinking about expanding your franchise dealership, there are a lot of aspects to keep in mind when taking this giant ‘leap of faith’. Below, you’ll find a few commonly asked questions that will help you as you...
