TOP STORIES
Former NFL Player, ESPN Commentator, Author & Cancer Survivor Merril Hoge...
On today's show, we’re pleased to welcome Merril Hoge, former NFL running back for the Pittsburgh Steelers and Chicago Bears. Merril also serves as...
Building a Culture Around Your Dealership’s Digital Retailing Process
On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain...
Cultivating Healthy Remote Work Relationships with Employees and Co-Workers – Shasta Nelson, Business Relationship Expert
On today's show, we’re pleased to welcome Shasta Nelson, leading expert on friendship and healthy...
On CBT News for May 28, 2020: Sales Trainer David Lewis Talks About the Current State of the Car Business and How Things Will...
Today on CBTNews.com for Thursday, May 28th, 2020: Sales Trainer David Lewis Talks About the Current...
Hometown Heroes, We Want to Hear Your Stories!
Auto dealers are always ready to lend a hand. That’s been proven time and time...
Tips to Improve Survey Response Rates When It Matters Most
Dealership traffic volumes continue to be suppressed. For shoppers reaching out to dealerships online and...
‘Never Let Them See You Sweat’ and Other Leadership Advice from Former NBA Player Walter Bond
On today’s show, we welcome back best-selling author, speaker, business coach, and former NBA player Walter...
How to Lead Through Change and Shatter Limitations – Dan Thurmon, Author & CEO of Motivation Works
In today's segment, we’re pleased to welcome president of Motivation Works, Inc., Dan Thurmon. Dan...
This Study By Capgemini Reveals Consumer Interest Levels in Buying a Car Post COVID-19 – Daniel Davenport
On today’s show, we’re pleased to welcome Daniel Davenport, Senior Director of North American Automotive...
On CBT News for May 27, 2020: How US Auto Sales Have Been Affected by COVID-19 – Tyson Jominy, J.D. Power
Today on CBTNews.com for Wednesday, May 27th, 2020: How US Auto Sales Have Been Affected by...
Will Automation Affect the Auto Retail Workforce?
Automation is at work in the automotive industry. Processes in manufacturing are now driven in...
Creating Lifetime Customers in Post-COVID-19 Commerce
COVID-19 forced companies and consumers to adapt rapidly to stressful circumstances. E-commerce became pivotal, and...
What Has the Auto Retail Industry Learned Over the Past 8 Weeks? ReconVelocity’s Hugh Hathcock Weighs In
On today’s show, we’re pleased to welcome back Hugh Hathcock, Owner and Founder of ReconVelocity. In...
How to Successfully Position Your Dealership Staff for a Swift COVID-19 Recovery – Mark Tewart
On today’s show, we’re pleased to welcome back Mark Tewart, President of Tewart Enterprises, best-selling...
Dealer Forward: Reimagining Automotive Retail Episode 4
Welcome to the third episode of Dealer Forward: Reimagining Automotive Retail, a weekly panel discussion...
Today on CBT News for May 26, 2020: 2020 AIADA Chairman Jason Courter on the Current State of Automotive, Digital Marketing, and More
Today on CBTNews.com for Tuesday, May 26th, 2020: 2020 AIADA Chairman Jason Courter on the Current...
How CDK Global is Strengthening Opportunities for Women in the Automotive Industry – Kathy Gilbert & John Hickey
At NADA 2020 in sunny Las Vegas, host Bridget Fitzpatrick was joined on the CBT...
Drive Greater Efficiency Across Your Dealership Operations in 2020 and Beyond – Mandi Fang & Tyler Anderson
Jim Fitzpatrick is joined by Mandi Fang and Tyler Anderson from Dealertrack DMS, at the...
Why Dealers Should Consider Adopting Digital Wholesale Tools – Zach Hallowell, Manheim Digital
Recently, Jim Fitzpatrick was joined by Zach Hallowell, Vice President of Manheim Digital, at the...
The Keys to Running a Profitable Subscription Business – Vince Zappa, Clutch Technologies
Jim Fitzpatrick is joined by Vince Zappa, President of Clutch Technologies, at the 2020 NADA Show in...
Maximize Your Potential Trade-In Wins with These Tools From Kelley Blue Book – Paul Whitworth
At NADA 2020 in sunny Las Vegas, host Jim Fitzpatrick was joined by Paul Whitworth,...
Cultivating Healthy Remote Work Relationships with Employees and Co-Workers – Shasta Nelson, Business Relationship...
On today's show, we’re pleased to welcome Shasta Nelson, leading expert on friendship and healthy professional relationships. Shasta is also an acclaimed keynote speaker and author of Frientimacy: How to Deepen Friendships for Lifelong Health and Happiness. In this segment,...
On CBT News for May 28, 2020: Sales Trainer David Lewis Talks About the...
Today on CBTNews.com for Thursday, May 28th, 2020: Sales Trainer David Lewis Talks About the Current State of the Car Business and How Things Will Change
On today's show, we welcome back sales trainer and President of David Lewis and Associates,...
‘Never Let Them See You Sweat’ and Other Leadership Advice from Former NBA Player...
On today’s show, we welcome back best-selling author, speaker, business coach, and former NBA player Walter Bond. Did you enjoy this interview? Please share your thoughts, comments, or questions regarding this topic with host Jim Fitzpatrick at jfitzpatrick@cbtnews.com. Car Biz Today, the...
How to Lead Through Change and Shatter Limitations – Dan Thurmon, Author & CEO...
In today's segment, we’re pleased to welcome president of Motivation Works, Inc., Dan Thurmon. Dan is also a renowned speaker, entrepreneur, acrobat, and the popular author of "Off Balance on Purpose: Embrace Uncertainty and Create a Life You Love."...
This Study By Capgemini Reveals Consumer Interest Levels in Buying a Car Post COVID-19...
On today’s show, we’re pleased to welcome Daniel Davenport, Senior Director of North American Automotive for Capgemini. Daniel and Jim discuss the findings from Capgemini's recent survey on buyer interest in the auto retail industry. Did you enjoy this interview? Please...
On CBT News for May 27, 2020: How US Auto Sales Have Been Affected...
Today on CBTNews.com for Wednesday, May 27th, 2020: How US Auto Sales Have Been Affected by COVID-19 - Tyson Jominy, J.D. Power
On today's show, we welcome Tyson Jominy, Vice President of Data and Analytics at J.D. Power. Tyson speaks to...
SPONSORED CONTENT
Building a Culture Around Your Dealership’s Digital Retailing Process
On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses how to create a logical environment for your...
Cultivating Healthy Remote Work Relationships with Employees and Co-Workers – Shasta...
On today's show, we’re pleased to welcome Shasta Nelson, leading expert on friendship and healthy professional relationships. Shasta is also an acclaimed keynote speaker...
On CBT News for May 28, 2020: Sales Trainer David Lewis...
Today on CBTNews.com for Thursday, May 28th, 2020: Sales Trainer David Lewis Talks About the Current State of the Car Business and How Things Will...
FIXED-OPS
How Service Kiosks Affect Fixed Ops
Self-service kiosks have started to pop up in more dealerships. What started out as a...
How Will the Internet of Things (IoT) Reshape Fixed Ops?
The Internet of Things, or IoT, refers to the billions of physical devices around the...
Best Practices for Post-Pandemic Express Lane Service
In wake of a global pandemic, the safety of guests and employees is foremost on...
What a Service Walkaround May Look Like Post Pandemic
We’ve seen much change in the automotive industry since ‘social distancing’ became a term trending...
Where Dealers Should Focus Their Efforts Now to Emerge Stronger After COVID-19 – Fred Fordin, CDK Global
In today's segment, we’re pleased to welcome Fred Fordin, Vice President of Consulting Services for...
Hometown Heroes, We Want to Hear Your Stories!
Auto dealers are always ready to lend a hand. That’s been proven time and time again from the moment the COVID-19 shutdown began through today in the early stages of the economic recovery. CBT News has posted stories about...
Tips to Improve Survey Response Rates When It Matters Most
Dealership traffic volumes continue to be suppressed. For shoppers reaching out to dealerships online and in person, buying intent seems to be much higher than pre-COVID. Although the average customer visits 2.5 dealerships before making their purchase according to...
Will Automation Affect the Auto Retail Workforce?
Automation is at work in the automotive industry. Processes in manufacturing are now driven in large part by AI-powered machines that can operate round the clock rather than an eight-hour shift. Fewer journeyman-status employees like tool-and-die makers and machinists...
Creating Lifetime Customers in Post-COVID-19 Commerce
COVID-19 forced companies and consumers to adapt rapidly to stressful circumstances. E-commerce became pivotal, and contactless service a necessity. The script for how we interact with each other has been fundamentally rewritten over the last months. These learned behaviors aren't...
Working with Subprime Shoppers Part of the New Normal?
The US economy will rebound, as it always does. Between today and an eventual stabilization, there are bound to be significant challenges for business and consumers alike. Retailers like JC Penney, J Crew, and Neiman Marcus have filled for...
Five Ways to Make Your Dealership’s Brand Irresistible to Customers
Think about your favorite products. What is it that attracts you to them? Is it the product itself? Is it the messaging around it? It's likely both. When it comes to branding, the product, messaging, and entire buying process...
