TOP STORIES
How to Maintain Relevancy with Your Customers
How are you communicating with your customers? Are they confused because you’re addressing things they’re not interested in hearing about? Cory Mosley tells you...
Should You Use Lateral Support as a Service Department Dispatch System?
Lateral support, Simple Support, Teams, Super Groups and Dispatch. Service Department technician production systems must...
Interesting Players in the Race to Dominate the EV Industry
It’s no surprise that electric vehicles (EVs) have become increasingly popular within the past decade....
Manheim’s Used Vehicle Index: How Your Dealership Can Profit from Current Opportunities – Zo Rahim, Industry Insights at Cox Automotive
Following Manheim's release of the latest edition of the Used Vehicle Value Index, Zo Rahim...
Dietmar Exler to Step Down from Mercedes-Benz USA
Mercedes-Benz USA CEO Dietmar Exler will be moving on to other ventures, as he announced...
How to Embrace Industry Change and Adapt to the Needs of Your Customers – Natasha del Barrio, CEO of Bert Ogden and Fiesta Auto...
Like many other industries, automotive retail is constantly changing and evolving. From technology to customer...
Manheim’s Used Vehicle Index: How Your Dealership Can Profit from Current Opportunities – Zo...
Following Manheim's release of the latest edition of the Used Vehicle Value Index, Zo Rahim joins CBT News to discuss current defining factors of the auto industry. As the Manager of Economics and Industry Insights at Cox Automotive, Rahim...
How to Embrace Industry Change and Adapt to the Needs of Your Customers –...
Like many other industries, automotive retail is constantly changing and evolving. From technology to customer experience, to service appointments, each area of the dealership needs to continually fine-tune its approach. Here to discuss the importance of embracing change and...
What an Increased Demand in Used Vehicles Means for Your Dealership’s Wholesale Acquisition Strategy...
It’s no secret to anyone that vehicle affordability issues continue to arise, and that means more customers are looking to purchase used cars. Here to tell us how the increase in used car demand will affect your dealership’s inventory,...
Are You Tired of Losing Your Top Performers? Retain Staff and Lower Turnover Costs...
Having a positive company culture is easy to talk about, but difficult to create and maintain. It’s easy to get caught up in the day-to-day grind and only focus on short-term productivity. In this segment, we discussed the importance...
CADA President Tim Jackson on the State of EV Legislation, Trump Tariffs, and Summer...
Tesla is perhaps the most well known direct to consumer vehicle manufacturer in the US. But now other major manufacturers are looking to sell their EVs without third-party dealerships as well. Colorado is one of the few states currently...
Avoid These 5 Outdated Practices to Gain Your Customer’s Trust – Joseph Michelli, NYT...
Every dealer knows that providing clients with an excellent customer experience is the easiest and fastest way to win their loyalty. And while there are many strategies out there to help you build a great customer experience, there might...
SPONSORED CONTENT
Should You Use Lateral Support as a Service Department Dispatch System?
Lateral support, Simple Support, Teams, Super Groups and Dispatch. Service Department technician production systems must be designed based on the quality and capabilities of...
Interesting Players in the Race to Dominate the EV Industry
It’s no surprise that electric vehicles (EVs) have become increasingly popular within the past decade. They are appealing to consumers because they can save...
Manheim’s Used Vehicle Index: How Your Dealership Can Profit from Current...
Following Manheim's release of the latest edition of the Used Vehicle Value Index, Zo Rahim joins CBT News to discuss current defining factors of...
FIXED-OPS
Should You Use Lateral Support as a Service Department Dispatch System?
Lateral support, Simple Support, Teams, Super Groups and Dispatch. Service Department technician production systems must...
How to Turn your Detail Bay into an Alternative Revenue Stream
Dealerships pay a lot of attention to sales, service and parts, but where does the...
How to Turn Recalls Into Positive Customer Experiences
Recalls are never good news for customers. At best, it means the added inconvenience of...
Customer Retention: They Have to Like You
From dealership standpoint, customer retention for the long term is totally dependent on personal relationships...
The Importance of Having Return Customers in the Service Drive – John Fairchild, Fixed-Ops Expert
According to Cox Automotive’s latest study, Opportunities to Build Customer Loyalty, an estimated 70 percent...
Should You Use Lateral Support as a Service Department Dispatch System?
Lateral support, Simple Support, Teams, Super Groups and Dispatch. Service Department technician production systems must be designed based on the quality and capabilities of technicians, consideration about the nuances of the franchise in question and quality and quantity of...
Interesting Players in the Race to Dominate the EV Industry
It’s no surprise that electric vehicles (EVs) have become increasingly popular within the past decade. They are appealing to consumers because they can save money since they don’t require constant re-fueling, they are convenient because they can be charged...
Dietmar Exler to Step Down from Mercedes-Benz USA
Mercedes-Benz USA CEO Dietmar Exler will be moving on to other ventures, as he announced to the board on Thursday that he will be stepping down. His exact plans for the future have not been revealed, but according to...
How Innovation is Expanding Entrepreneurial Opportunities in the Retail Auto Industry
It’s an exciting time to be on the road. Not since the days when humans transitioned from equine transit to machine has there been so much rapid development in the field of transportation. For those who are entrepreneurial-minded, there’s...
6 Simple Tools To Boost Your Productivity
If you own or work at a company such as a dealership you’re an authorized seller and have a mass amount of business coming through you and or your employees at an almost incessant pace. It can be a...
The Economic Facts for Automated Recon
Dialing in your recon processes to a three-to-five-day time to line (T2L) turnaround is like making money. In fact, it is about making money — real, measurable money that improves used car department profitability. Dealers tell us they make $50...
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