TOP STORIES
How Efficient Are Your Salespeople?
Glenn Pasch offers a helpful tip to determine how efficient your salespeople are, in the CBT News Tip of the Day. VIDEO TRANSCRIPT: Hi, Glenn Pasch...
Don’t Let Customer F&I Complaints Linger… Act Quick to Minimize Damage
We all know the old saying…a customer has a good experience and they tell one person. They have a BAD experience and they tell...
Customer Experience Must-Haves in the Car Buying Process
Jim Fitzpatrick of CBT News sits down with Chris Snellgrove, President of Digital Media Nation,...
The Evolution of On-Lot Shopping – Larry Dorfman
The role of the salesperson on the floor has changed over the years and now...
Don’t Let Customer F&I Complaints Linger… Act Quick to Minimize Damage
We all know the old saying…a customer has a good experience and they tell one...
Memorial Day — How Your Dealership Can Give Back To Its Community
The Memorial Day holiday is just around the corner. This is the holiday in which...
Social Media vs. Third-Party Marketing: Which Is Best for Your Dealership?
Deciding where to put your dealership’s marketing budget and strategies can be challenging. The world...
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SATURDAY MORNING SALES MEETING
Customer Experience Must-Haves in the Car Buying Process
Jim Fitzpatrick of CBT News sits down with Chris Snellgrove, President of Digital Media Nation, to talk about what businesses and dealerships can do to provide their customers with better car buying experience. One of the biggest points of pain...
The Evolution of On-Lot Shopping – Larry Dorfman
The role of the salesperson on the floor has changed over the years and now engaging with customers extends far beyond the reach of an in-store experience. The fact of the matter is that a buyer probably knows more...
New York Times #1 Best-Selling Author John O’Leary: Overcoming Life’s Challenges
CBT Automotive was thrilled to be joined by inspirational speaker John O’Leary recently for an exclusive interview. John shares with our network his story of tragedy, triumph and overall self-betterment while taking us through his story that ultimately leads...
NADA Introduces Professional Series Training for Dealership Management
It’s often said that in the car business having the right people makes all the difference. However, dealers continue to struggle with attracting, hiring and training the right people that fit their dealership. As we know, it’s a very...
Auto Dealer Live – Marketing and Used Vehicles
Linking the automotive industry together allows the community to better share news, practices and everything in-between. Helping to take that connectivity and knowledge to new highest while providing helpful content to all automotive professionals across the nation via an...
DAILY MOTIVATION
New York Times #1 Best-Selling Author John O’Leary: Overcoming Life’s Challenges
CBT Automotive was thrilled to be joined by inspirational speaker John O’Leary recently for an...
This is Why You Should Fail | Will Smith
Hollywood heavyweight Will Smith defines success as 'controlled failure' and urges you to embrace every...
The Power of One – John O’Leary
When John O'Leary was 9 years old, he suffered burns over 100% of his body...
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SPONSORED CONTENT
Customer Experience Must-Haves in the Car Buying Process
Jim Fitzpatrick of CBT News sits down with Chris Snellgrove, President of Digital Media Nation, to talk about what businesses and dealerships can do...
The Evolution of On-Lot Shopping – Larry Dorfman
The role of the salesperson on the floor has changed over the years and now engaging with customers extends far beyond the reach of...
Don’t Let Customer F&I Complaints Linger… Act Quick to Minimize Damage
We all know the old saying…a customer has a good experience and they tell one person. They have a BAD experience and they tell...
FIXED-OPS
How to Create a Well-Functioning Service BDC
Over the years we have seen huge improvements in the effectiveness of sales department Business...
“We’re Seeing a Turn In Customer Retention and Service Departments Are The Foundation” – Jim Roche
Jim Roche, Xtime's SVP of Marketing & Managed Services and CBT Automotive Network’s Jim Fitzpatrick discuss how...
How to Maximize Profits in Your Service Department
Service revenue has its ebbs and flows just like any other department, but it’s typically...
Training New Recruits in Your Service Department
Recruiting and training service personnel has been a hot topic of conversation in recent years....
How Paragon Honda Uses Technology to Properly Serve Their Market – Brian Benstock
Can you imagine the day when your customers can ask their Google Assistant to schedule...
Don’t Let Customer F&I Complaints Linger… Act Quick to Minimize Damage
We all know the old saying…a customer has a good experience and they tell one person. They have a BAD experience and they tell 10 people. If this bad experience was at a dealership, however, the stakes and the...
Memorial Day — How Your Dealership Can Give Back To Its Community
The Memorial Day holiday is just around the corner. This is the holiday in which we honor the fallen soldiers who have fought for our freedom. As a business owner and member of your community, here are a few...
Social Media vs. Third-Party Marketing: Which Is Best for Your Dealership?
Deciding where to put your dealership’s marketing budget and strategies can be challenging. The world of technology has brought about many options, but with each one there are pros and cons to seeing it through. Dealers have always had...
Apple CarPlay vs. Android Auto
Android Auto and Apple CarPlay are latest developments in the evolution of automotive connectivity. Both applications pump a small portion of your phone’s functionality into your car’s built-in infotainment system. These applications basically turn the infotainment system display into a...
Ford Prepares for 2020 EV Push
Here's a question nobody ever thought to ask: What would happen if the decision makers at one of America's big three automaker's announced one day they had decided not to make cars anymore? Such a hypothetical question might have been...
Continuing the Legacy – Jenell Ross Guides Bob Ross Auto Group in the Second...
Bob Ross Auto Group, based in Centerville, Ohio, is a “work in progress,” according to Jenell Ross, dealer principal and daughter of founder Bob Ross. “We’re in our 44th year and over the next couple of months we’re going...
Summer Sales Strategies
Summer is a catch-22 season for car sales. On the one hand, more people buy cars during the summer than any other season. The warm summer weather makes going to car lots inviting, and after the hard wear and...
Online Financing – Why Customers Like it, and Why They Reward Dealerships When They...
It doesn’t take a survey to prove that today’s consumers want to do everything online. From food to furniture, houses and cars, shoppers like the empowerment that comes from the online marketplace. That’s increasingly true for car loans. As the head...
