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The Idea of Help vs. Service

 Are you helping people just get through the process of buying a car, or are you delivering true service to create a genuine customer...

4 Ways to Ace the Customer F&I Interview

Making sales in any industry requires knowledge of what makes your customer tick, what their...

Turning a Phone Call Into an Appointment

It’s no secret that your dealership’s location can pose challenges to running an effective sales...

Best Practices to Remember During the Hiring Process for Your Dealership

Few things remain unchanged as time passes. Whether they become outmoded or obsolete, there is...

Lisa Copeland on Industry Trends, Dealer’s Pain Points, and Fiat Leaving the U.S. Market

On today’s show, we welcome back Lisa Copeland, founder of Lisa Copeland Global and CEO...

Four Automated Technologies that can Make Life Easier at Your Dealership

Did you ever wish you could clone yourself or someone on your team? It would...

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Lisa Copelandvideo

Lisa Copeland on Industry Trends, Dealer’s Pain Points, and Fiat Leaving the U.S. Market

On today’s show, we welcome back Lisa Copeland, founder of Lisa Copeland Global and CEO of Cars Her Way. Lisa always has great insight and industry knowledge to share with us, and in this segment, Lisa and Jim discuss...
brian benstockvideo

Brian Benstock on First Quarter Sales Results, Recruiting Salespeople, and Staying Positive in the...

On today’s show, we welcome Brian Benstock Partner GM and VP at Paragon Honda. Brian is here to give us a dealer’s perspective on the first quarter sales results and trends in the industry. VIDEO TRANSCRIPT: Jim Fitzpatrick: So here we...
Marc McGurrenvideo

How to Effectively Handle Leads and Manage Your Dealership’s BDC – Marc McGurren

Every dealer wants the same thing, to move their inventory faster and more efficiently. But with money spread across several different marketing channels, you might struggle to see what’s paying off. Here to tell us how to effectively manage...
technician droughtvideo

How Dealerships Can Overcome the Service Technician Drought – John Fairchild, Fixed-Ops Expert

Every dealer knows that there is a lack of good service technicians in the fixed-ops department. So how can dealership’s proactively prepare themselves to make the best of this situation? Well, our next guest is here to tell us....
healthcare costsvideo

How to Reduce Employee Healthcare Costs and Improve Your Dealership’s Bottom Line – Keith...

Here to talk about reducing healthcare costs and improving your dealership’s bottom line is Keith Lemer, CEO of WellNet Healthcare Plans. VIDEO TRANSCRIPT:  I'd like to welcome in Mr. Keith Lemer, who is with WellNet Healthcare. Welcome to CBT News. Keith Lemer:...
call center practicesvideo

How AI Can Improve Your Dealership’s Call Center Practices – Mike Haeg

On today's show, CBT's Bridget Fitzpatrick discusses how artificial intelligence is improving call center practices with Mike Haeg, Vice President of Automotive at Car Wars. The pair also discuss the problems facing dealers in their call centers, as well...

DAILY MOTIVATION

Don’t Change Who You Are Because of One Person | Gary Vaynerchuk

Don't overvalue the other person's POV... You should never be putting one person's opinion on...

New York Times #1 Best-Selling Author John O’Leary: Overcoming Life’s Challenges

CBT Automotive was thrilled to be joined by inspirational speaker John O’Leary recently for an...

This is Why You Should Fail | Will Smith

Hollywood heavyweight Will Smith defines success as 'controlled failure' and urges you to embrace every...

SPONSORED CONTENT

4 Ways to Ace the Customer F&I Interview

Making sales in any industry requires knowledge of what makes your customer tick, what their ‘pain points’ are, and being able to apply that...

Turning a Phone Call Into an Appointment

It’s no secret that your dealership’s location can pose challenges to running an effective sales process. Situated in congested Chicago, the Berman Infiniti of...

Best Practices to Remember During the Hiring Process for Your Dealership

Few things remain unchanged as time passes. Whether they become outmoded or obsolete, there is little that hasn’t been touched by Father Time’s hands....

Lisa Copeland on Industry Trends, Dealer’s Pain Points, and Fiat Leaving...

On today’s show, we welcome back Lisa Copeland, founder of Lisa Copeland Global and CEO of Cars Her Way. Lisa always has great insight...

FIXED-OPS

How Dealerships Can Overcome the Service Technician Drought – John Fairchild, Fixed-Ops Expert

Every dealer knows that there is a lack of good service technicians in the fixed-ops...

Where do we GROW?

As the economy continues to heat up, dealerships are increasingly being cramped by lack of...

How to Develop a Comprehensive Revenue Growth Plan for Your Fixed-Ops Department – Michael Roppo, Fixed-Ops Director

To increase revenue in today's retail auto industry, many dealers are focusing on boosting profits...

Tesla’s “Start” Program Begins Training the Next Generation of Service Techs

It’s not just how we think of driving that Tesla aims to change, but how...

How Outsourcing Digital Vehicle Listings Can Save Time and Money at Your Dealership – Derek Hansen, Manheim

Every dealer knows how crucial it is to make fast and smart decisions about their...
F&I

4 Ways to Ace the Customer F&I Interview

Making sales in any industry requires knowledge of what makes your customer tick, what their ‘pain points’ are, and being able to apply that knowledge to show them how your product helps them. But in F&I, how do you...
appointment

Turning a Phone Call Into an Appointment

It’s no secret that your dealership’s location can pose challenges to running an effective sales process. Situated in congested Chicago, the Berman Infiniti of Chicago team knows all too well the toll this can take on show rates. I...
hiring process

Best Practices to Remember During the Hiring Process for Your Dealership

Few things remain unchanged as time passes. Whether they become outmoded or obsolete, there is little that hasn’t been touched by Father Time’s hands. And though we know this, humanity has the funny habit of resisting that change every...
technologies

Four Automated Technologies that can Make Life Easier at Your Dealership

Did you ever wish you could clone yourself or someone on your team? It would give you an extra set of hands, as well as another individual that knows exactly what needs to be done and when. Unfortunately, science...
mom and pop

How Can Mom And Pop Dealerships Survive Big Tech?

Economists say that it’s too early to fully determine the impact larger companies have on small businesses. Some research proves that big tech companies provide advantages and disadvantages for smaller dealerships. It was only a handful of years ago when...
Toyota

Envisioning the Future: Toyota Looking for New Leadership

Almost a decade ago in June of 2009, Akio Toyoda was elected to replace Toyota’s departing president, Katsuaki Watanabe. He took over the corporation at a low point for the auto industry, as “tight credit, volatile fuel prices and...
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