What’s In It For You?
What is your “why”, but more importantly than that “what’s in it for you, not your customer?” Cory suggests reversing the action to maximize your...
Attracting and Retaining Good Employees
Employee turnover costs your dealership a lot in terms of production and lost revenue. Want to improve by attracting the top employees? Glenn has...
Do You Have a Cybersecurity Plan at Your Dealership?
Much the same way you build walls and barriers to protect your physical inventory, you...
Four Ways to Help Consumers Move Past Anxiety During the Car Buying Process
When you hear accounts of those who have purchased cars or articles that touch on...
General Motors is Transforming Itself to Reflect a Transforming Industry
When it comes to foresight, General Motors is proving itself to be a leading Seer...
Commerce Department Set to Release Report Regarding Imported Autos and National Security
After a long wait, the U.S. Department of Commerce is set to release its report...
Chevy Dealer Tim Roberts, Discusses the Challenges Ahead and Becoming a MotorTrend CPO Dealer
According to numerous projections, the retail auto industry is on track to face some tough...
Chevy Dealer Tim Roberts, Discusses the Challenges Ahead and Becoming a MotorTrend CPO Dealer
According to numerous projections, the retail auto industry is on track to face some tough challenges this year. Which means it’s more important now, than ever, to utilize every department in your dealership to its fullest potential. On today’s...
Cox Automotive’s Brian Moody Names the 10 Best CPO Cars for 2019
As we approach the halfway mark of the 1st quarter for this fiscal year, vehicle affordability continues to be a hot button issue. Which means now is a good time for dealers to start showing off their certified pre-owned...
Sales Manager Shawn Hays Discusses What it Takes to Build a Winning Team
Every dealer knows that in order to increase your sales tomorrow, you need to start by taking more action today. This means planning and prioritizing training with your staff, and having a solid sales strategy with manageable goals. We...
NADA 2019: Cox Automotive, Peter Batten
Jim Fitzpatrick is joined by Peter Batten, General Manager of Digital Retail with Cox Automotive at this year's NADA Show.The pair discussed digital retailing in 2019 and what trends you can expect to see stay. For more coverage from the...
NADA 2019: Canine Companions, Joe Verde & Ben Chavez
At this year’s NADA Show in San Francisco, CBT News caught up with Joe Verde and Ben Chavez at the ADESA Charity Auction supporting Canine Companions. Joe is president, and founder of Joe Verde Sales and Management Training, Inc., and Ben,...
January Sales Numbers Defy Automotive Industry Expectations – Karl Brauer, Autotrader & KBB
Despite winter storms and a long government shutdown, January sales numbers ended up better than most people expected. We explored these findings further with Karl Brauer, executive publisher for AutoTrader and Kelley Blue Book. Karl shared his insight about...
DAILY MOTIVATION
Don’t Change Who You Are Because of One Person | Gary Vaynerchuk
Don't overvalue the other person's POV... You should never be putting one person's opinion on...
New York Times #1 Best-Selling Author John O’Leary: Overcoming Life’s Challenges
CBT Automotive was thrilled to be joined by inspirational speaker John O’Leary recently for an...
This is Why You Should Fail | Will Smith
Hollywood heavyweight Will Smith defines success as 'controlled failure' and urges you to embrace every...
SPONSORED CONTENT
Do You Have a Cybersecurity Plan at Your Dealership?
Much the same way you build walls and barriers to protect your physical inventory, you should also be concerned about protecting your network and...
Four Ways to Help Consumers Move Past Anxiety During the Car...
When you hear accounts of those who have purchased cars or articles that touch on the emotional side of the car buying process, many...
General Motors is Transforming Itself to Reflect a Transforming Industry
When it comes to foresight, General Motors is proving itself to be a leading Seer of Automotives. In a year when other Titans of...
Commerce Department Set to Release Report Regarding Imported Autos and National...
After a long wait, the U.S. Department of Commerce is set to release its report regarding the national security status of automotive imports. Throughout...
FIXED-OPS
Groups Applying T2L Metrics Bring Accountability, Cost Control and Speed to Recon
Whether it operates three rooftops or 300, a dealership group is a unique animal. Each...
NADA Sets Out to Develop Next Generation of Dealership and Diesel Service Technicians
It’s a simple matter of math. Every year, approximately 76,000 service technician jobs open up...
The Importance of Having Return Customers in the Service Drive – John Fairchild, Fixed-Ops Expert
According to Cox Automotive’s latest study, Opportunities to Build Customer Loyalty, an estimated 70 percent...
Consistent Repair Updates Make for a Better Customer Experience
Generally speaking, customers don’t like visiting an auto repair facility. At best it means taking...
Pros and Cons of Running an Overnight Repair Shop at Your Dealership
We live in a world of instant gratification. Our time has been dreamed about for...
Do You Have a Cybersecurity Plan at Your Dealership?
Much the same way you build walls and barriers to protect your physical inventory, you should also be concerned about protecting your network and digital information. While losing some wheels, or a vehicle can be costly, cybersecurity breaches can...
Four Ways to Help Consumers Move Past Anxiety During the Car Buying Process
When you hear accounts of those who have purchased cars or articles that touch on the emotional side of the car buying process, many mention the feeling of anxiety. From walking into the dealership to deciding how much they...
General Motors is Transforming Itself to Reflect a Transforming Industry
When it comes to foresight, General Motors is proving itself to be a leading Seer of Automotives. In a year when other Titans of the industry saw losses, the company came out ahead, and are projected to grow stronger,...
Commerce Department Set to Release Report Regarding Imported Autos and National Security
After a long wait, the U.S. Department of Commerce is set to release its report regarding the national security status of automotive imports. Throughout his presidency, Donald Trump has stuck to his statements that the automotive industry is one...
6 Things You Need to Know to Make Good Sales Calls
The cold call isn’t quite dead yet. In fact, with so many people walking around with their primary phones in their hands all the time, sales calls are seeing a revival. It is more important than ever to make...
Should Your F&I Staff Sell Product One-at-a-Time or in Packages?
When we are being sold a variety of products or services, do we as consumer like to hear about them one at a time or do we want to simply see a ‘package’ of a few products and make...
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