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JD Power finds vehicle satisfaction rises, Senate advances Chinese tech ban, Tesla doubles down on AI
Top Stories New-vehicle satisfaction hits a 3-year high, JD Power finds. Read More Senate panel advances bill to ban Chinese vehicle tech. Read More Tesla doubles down on AI and robotics as heavy spending weighs on cash flow. Read More Hyundai holds annual guidance after Q2 profit drops 21%. Read More Featured Interviews What the latest...
Solutions Central
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Inside Automotive
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What the latest FTC guidance means for dealerships
There's been a lot happening on the regulatory front this year, from FTC scrutiny to new legislation impacting dealers at the state level. Joining us on today’s episode of Inside Automotive is Coulter McMahen, President and CEO of the Louisiana Automobile Dealers Association (LADA), to discuss the regulatory changes affecting...
CBT Now
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How having happy, well-trained employees leads to happy car buyers
One of the oldest rules in the car business is "the customer is always right." When customers are consistently unhappy, the issue is rarely the customer but something off inside...
NJ CAR launches campaign highlighting the value of local dealerships
The New Jersey Coalition of Automotive Retailers (NJ CAR) has launched a new statewide campaign, "Local Matters," aimed at educating consumers and legislators about the economic and community value of...
Perry Watson IV on why NAMAD is driving the future of dealer ownership
With market dynamics vastly changing, dealership leaders are looking for new ways to stay competitive. Perry Watson IV, President of the National Association of Minority Automobile Dealers (NAMAD), joins us on the latest...
The 3-step habit that could save your next deal
Many deals seem to go well at first, but don't end up going anywhere. Sales Coach Matt Easton, Founder of Easton University, says the problem isn't the pitch, but the...
The real value of leadership development in an AI era
Leadership development remains one of the most overlooked competitive advantages, even as organizations continue investing heavily in AI and emerging technologies. On the latest episode of CBT Now, Matt Gjertsen, the...
Navigating negative equity, credit challenges and pricing transparency in F&I in 2026
Negative equity is rising, loan terms are stretching, and F&I managers are being asked to do more than ever. Paul Brown, Vice President and partner at Ascent Dealer Services and the host...
David Long on the foundation that drives dealership performance
Pressure, burnout, and negativity can spread through a dealership faster than ever. Joining us on today’s CBT Now episode to discuss how mindset, attitude, and energy can directly impact leadership...
CBT News Shorts
Featured
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What the latest FTC guidance means for dealerships
There's been a lot happening on the regulatory front this year, from FTC scrutiny to new legislation impacting dealers at the state level. Joining us on today’s episode of Inside Automotive is Coulter McMahen, President and CEO of the Louisiana Automobile Dealers Association (LADA), to discuss the regulatory changes affecting...
Executive Profile
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Ryan LaFontaine on family, beating cancer, and building Michigan’s largest dealer group
Ryan LaFontaine has called Highland, Michigan, home for nearly his entire life. At just six months old, his family put down roots there and has spent decades building one of the state's most recognized automotive empires. He's now CEO of LaFontaine Automotive Group, which has over 45 dealerships across Michigan....
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8 habits of highly successful service advisors
Fixed Operations has become one of the most important—and most underleveraged—opportunities for dealerships looking to drive profitable growth, improve retention, and combat increasing margin pressure. Today's service advisor plays a critical role in that success. As dealership margins face pressure from rising costs, changing customer expectations, technician shortages, and growing competition,...
