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Campaigns Generating Conversions Sell More Cars

Today's Tip of The Day comes from Brian Pasch as he talks about how to get the most out of your website so your...

5 Tips to Build Your Confident Sales Approach

We have all met Service Advisors who just seem to be natural at sales. Some...

Wake-Up Call: These Women Want Cars – and Have Money!

Selling to older women. Is there a different dynamic? What are they buying? How do...

Using Customer Experience to Shied Your Dealership from Disruption

When you think of businesses with outstanding customer service, it’s highly probable that Chick-fil-a comes...

Have Your Managers Been Taught to Teach? – Paul Cummings

Who’s teaching the managers and trainers at your dealerships in order to make sure that...

Six Ways to Use the Test Drive to Secure a Sale

So much happens during the car buying experience that it is easy to forget how...

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Steven Stauningvideo

Using Customer Experience to Shied Your Dealership from Disruption

When you think of businesses with outstanding customer service, it’s highly probable that Chick-fil-a comes to mind. The Food Chain has set themselves apart from their competitors by providing a great product and a spectacular customer experience. As the...
managersvideo

Have Your Managers Been Taught to Teach? – Paul Cummings

Who’s teaching the managers and trainers at your dealerships in order to make sure that employee training is effective? In part three of our interview series with Paul Cummings, we talk about effective training in your sales department, how...
Reconvideo

Solutions That Measure and Manage Your Dealership’s Recon Process

  If you’re a dealer struggling to get your used vehicles in and out of recon as quickly as possible, you’ll want to pay attention to this next interview. CBT Automotive recently spoke with Dennis McGinn, Founder and CEO of...
Cody Luskvideo

Broad-based Auto Tariffs Could Be Devastating to Economy – Cody Lusk, AIADA

Cody Lusk, President, and CEO of the American International Automobile Dealers Association joins CBT Automotive Network to talk about the on-going trade war with the U.S., Mexico, Canada, and the EU and how it will affect automotive dealers, manufacturers, and the...
employee retentionvideo

How Employee Turnover Is More Costly Than You Think – Chase Abbott

The high cost of employee turnovers continues to plague the retail automotive industry as employee retention rates are now in the low twenties. Chase Abbott joins the CBT Automotive Network for a discussion on what your dealership can do...

DAILY MOTIVATION

Don’t Change Who You Are Because of One Person | Gary Vaynerchuk

Don't overvalue the other person's POV... You should never be putting one person's opinion on...

New York Times #1 Best-Selling Author John O’Leary: Overcoming Life’s Challenges

    CBT Automotive was thrilled to be joined by inspirational speaker John O’Leary recently for an...

This is Why You Should Fail | Will Smith

Hollywood heavyweight Will Smith defines success as 'controlled failure' and urges you to embrace every...

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SPONSORED CONTENT

Wake-Up Call: These Women Want Cars – and Have Money!

Selling to older women. Is there a different dynamic? What are they buying? How do they shop? According to ImmersionActive.com the peak age of vehicle...

Using Customer Experience to Shied Your Dealership from Disruption

When you think of businesses with outstanding customer service, it’s highly probable that Chick-fil-a comes to mind. The Food Chain has set themselves apart...

Have Your Managers Been Taught to Teach? – Paul Cummings

Who’s teaching the managers and trainers at your dealerships in order to make sure that employee training is effective? In part three of our...

FIXED-OPS

The Benefits of Working in the Service Department

When asked what they want to be when we grow up, you don’t hear a...

How to Help Service Advisors Handle Their Jobs — And Stress

In 1965 Gordon Moore, co-founder of Fairchild Semiconductor and Intel, projected that the processing power...

How Your Service Advisors Can Build Better Relationships and Gain Customer Loyalty – Sally Whitesell

CBT News' own Jim Fitzpatrick had the opportunity to speak with Sally Whitesell, Founder and...

Using Technology to Increase Service Sales and Efficiency – Jim Roche, Xtime

CBT's own Jim Fitzpatrick sat down with Jim Roche, Senior Vice President of Marketing and...

5 Rules For Choosing The Right CRM For Your Dealership – Bill Wittenmyer

Most of the data that dealers collect comes from their CRM. We spoke with Bill...
confident

5 Tips to Build Your Confident Sales Approach

We have all met Service Advisors who just seem to be natural at sales. Some people have simply “got it” when it comes to sales skills, inspiring admiration and envy among those of us who witness their polished methods...
boomer women

Wake-Up Call: These Women Want Cars – and Have Money!

Selling to older women. Is there a different dynamic? What are they buying? How do they shop? According to ImmersionActive.com the peak age of vehicle buyers shifted upward from 35-to-44 to 55-to-64 in 2011, and, as of this year, 50...
test drive

Six Ways to Use the Test Drive to Secure a Sale

So much happens during the car buying experience that it is easy to forget how pivotal the test drive is to the total process. It is the first time that potential buyers have the opportunity to interact with the...
expanding

Are You Thinking About Expanding Your Franchise?

If you’re thinking about expanding your franchise dealership, there are a lot of aspects to keep in mind when taking this giant ‘leap of faith’. Below, you’ll find a few commonly asked questions that will help you as you...
dealers

What You Need to Do — NOW — to Succeed in a Regrowth Economy

Check the correct statements... ❑ In good times we develop bad habits because we can. ❑ In bad times we develop good habits because we have to. We hardly ever get the chance to start over in life, or in business, but...
Time

Making the Most of Your Time

Right next to your employees, your most valuable resource as a manager is time. However many squander this asset. This usually happens when management gets stuck in institutional ruts, following well-trodden procedures without considering whether there’s a more time-effective...
service department

The Benefits of Working in the Service Department

When asked what they want to be when we grow up, you don’t hear a lot of kids exclaiming “I want to work in the car business!” While a career in the car business may not be glamorous, it...
boss

What to do if Your Boss is a “Bad Leader”

Not every boss will be your favorite, but that doesn’t make them terrible leaders. However, every so often you may find yourself working under someone who fits that bill. What do you do when your manager doesn't know how...

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