TOP STORIES
Do Your Customers Want to Tell People About You?
Everyone has a why buy message. However, Glenn wants to know when your customers do business with you, do you make them feel good...
3 Hot F&I Topics for 2019 and Tips to Be Ready Now…
As 2018 draws to a close, dealerships already have an eye on the potential issues...
Moving Dealerships From Transaction-Centric to Customer-Centric
Looking to 2019 and beyond, margin compression and customer expectations are among several factors that...
What Your Building Design Says About Your Dealership – Nicholas Berndt, AMSI
The design and layout of your dealership is more important than you might think. It...
Hitting the Mental Refresh Button for a Better 2019
January, the first of the month, is so named after the ancient Roman god Janus,...
Help Your Fixed-Ops Department Finish Out the Year Strong – Almog Veig, David Lewis & Assoc.
An efficient and well-run service drive is the heart and soul of any dealership. In...
What Your Building Design Says About Your Dealership – Nicholas Berndt, AMSI
The design and layout of your dealership is more important than you might think. It should facilitate exceptional customer service and efficiency, from the showroom to the service department. Remember, the first impression your customer gets when they walk...
Help Your Fixed-Ops Department Finish Out the Year Strong – Almog Veig, David Lewis...
An efficient and well-run service drive is the heart and soul of any dealership. In many ways, it is the most heavily visited department for your customers who are coming in for repairs or routine maintenance. This presents a...
How to Stay Positive and Become Your Best Self – Mark Sephton, Best-Selling Author
It’s important now more than ever to maintain a positive attitude amidst the pressures of this sales season. On today’s show, we speak with Mark Sephton speaker, TV show host, and author of the best-selling 2014 book Inside Job...
How Your Dealership Can Thrive and Become More Profitable in 2019 – Tom Richards,...
Having up to date and correct insight into industry trends and successful practices is half the battle when running a successful dealership. Joining Jim today to discuss dealer solutions and ways your dealership can become more profitable, is Tom...
Sales Call 101: How to Sell Successfully Over the Phone – Art Sobczak, Business...
Practicing cold calling in your BDC is challenging but it can also generate an abundance of leads for your dealership's sales department. Our guest today is here to discuss the art of selling by phone, and how to get customers...
Revitalize Your BDC in 2019 with These Proven Techniques – David Kain, Kain Automotive
As 2018 quickly comes to a close, dealers’ sights are now set on finishing out the year strong and setting up solid expectations for 2019. If you’re brainstorming new standards for your dealership’s BDC and sales training efforts, then...
DAILY MOTIVATION
Don’t Change Who You Are Because of One Person | Gary Vaynerchuk
Don't overvalue the other person's POV... You should never be putting one person's opinion on...
New York Times #1 Best-Selling Author John O’Leary: Overcoming Life’s Challenges
CBT Automotive was thrilled to be joined by inspirational speaker John O’Leary recently for an...
This is Why You Should Fail | Will Smith
Hollywood heavyweight Will Smith defines success as 'controlled failure' and urges you to embrace every...
SPONSORED CONTENT
3 Hot F&I Topics for 2019 and Tips to Be Ready...
As 2018 draws to a close, dealerships already have an eye on the potential issues that could be facing them in the new year,...
Moving Dealerships From Transaction-Centric to Customer-Centric
Looking to 2019 and beyond, margin compression and customer expectations are among several factors that will increase, while more pressure from both existing and...
What Your Building Design Says About Your Dealership – Nicholas Berndt,...
The design and layout of your dealership is more important than you might think. It should facilitate exceptional customer service and efficiency, from the...
Hitting the Mental Refresh Button for a Better 2019
January, the first of the month, is so named after the ancient Roman god Janus, who possessed two heads with which he could look...
FIXED-OPS
Help Your Fixed-Ops Department Finish Out the Year Strong – Almog Veig, David Lewis & Assoc.
An efficient and well-run service drive is the heart and soul of any dealership. In...
Three Phone Headaches Every Service Manager Should Address
To truly see CSI and revenue go through the roof, your first step is converting...
The Benefits of Improving Your Recon Efficiency – Dennis McGinn, RapidRecon
Dealers often find themselves in economic danger due to the gap that occurs between a...
The Profit in Cabin Air Filters
In a time when the media often speaks about air pollution and the health benefits...
How to Cut Costs and Improve Quality in your Service Department
A well-functioning service department is the lifeblood of any dealership. In many ways, it is...
3 Hot F&I Topics for 2019 and Tips to Be Ready Now…
As 2018 draws to a close, dealerships already have an eye on the potential issues that could be facing them in the new year, particularly in the F&I office. The headlines over the last year have been dominated by...
Moving Dealerships From Transaction-Centric to Customer-Centric
Looking to 2019 and beyond, margin compression and customer expectations are among several factors that will increase, while more pressure from both existing and new competition will complicate the automotive landscape further. In the face of these challenges, dealerships...
Hitting the Mental Refresh Button for a Better 2019
January, the first of the month, is so named after the ancient Roman god Janus, who possessed two heads with which he could look both forward and backward. To this day, the New Year is a time when we...
Four Tips for Optimizing End-of-Year Marketing
It is hard to believe that December is again on the horizon. The holiday and the end-of-year rush is in full swing, and consumers all across the country are in the mood to spend. It is well-known that car...
Preparing for 2019: Remember, It’s the Boring Stuff that Sells Cars
As you and your team review your sales plans for 2019, it’s important to remember that the dealers growing market share use the same websites, tools and marketing sources you use. Just like you, they’ve yet to discover a...
How Blockchain Technology Can Shake Up the Automotive Industry
We’ve heard a lot about blockchain technology over the last few years. While blockchain has many potential applications, the most well-known use for blockchain has been in the verifying of cryptocurrency transactions. Bitcoin and other cryptocurrencies rely on blockchain...
