Industry News
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GM leans on global supply, VW ends U.S. EV output, March sales surge tightens inventory
Top Stories GM leans on global production to supply U.S. market amid cost pressures. Read More Volkswagen ends U.S. EV output, triggering $600 million financial hit. Read More March sales surge tightens inventory, affordability gaps persist. Read More Dealerships face mounting pressure from independent service shops. Read More Featured Interviews 2026 Genesis G90 black edition: Luxury...
Solutions Central
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Inside Automotive
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Auto retail holds firm as Kerrigan flags geopolitical pressure, policy resets and M&A surge
Automotive retail continues to show underlying strength despite geopolitical uncertainty, rising energy prices, and evolving federal policy, according to Kerrigan Advisors Managing Director Ryan Kerrigan. During today’s episode of Inside Automotive, Kerrigan alludes that the industry remains fundamentally stable, supported by steady consumer demand even as dealers navigate short-term volatility tied...
Driving Solutions
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How AI is transforming dealership fixed ops with breakthrough efficiency
Fixed operations in automotive dealerships are rapidly shifting as artificial intelligence (AI) and automation replace manual workflows, improving efficiency, customer experience, and profitability. On today’s episode of Driving Solutions, Jeff Adams, Director of Fixed Ops Product Planning at Reynolds & Reynolds, joins us to discuss how new AI tools can drastically...Mergers & Acquisitions
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CBT Now
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Why the demo drive remains the most critical step in closing sales
The demo drive remains one of the most critical steps in a dealership’s sales process, yet it is often rushed or overlooked. On today's episode of CBT Now, Sean Gardner, instructor...
New York Auto Show sees robust consumer interest, ride-and-drive engagement
Mark Schienberg, president of the Greater New York Automobile Dealers Association\ (GNYADA), reports that the 126th New York International Auto Show is drawing large crowds, strong consumer engagement, and renewed...
AI, SEO, and GEO: What dealers need to know to stay competitive in digital marketing
As artificial intelligence reshapes digital marketing, confusion around generative engine optimization (GEO) is leading some dealerships to misallocate budget and miss opportunities. Brooke Furniss, BZ Consultants Group, joins us on...
ASOTU CON 2026 set to expand attendance, spotlight AI and human-centered innovation
As we gear up for the fifth annual ASOTU CON, May 12–14, we’re sitting down with the founders to explore their vision, the buzz surrounding this year’s event, and what...
Industry braces as Volkswagen Scout lawsuit tests limits of dealer franchise agreements
Dealers across the country are keeping a close eye on the Volkswagen–Scout class action lawsuit, and for good reason. On today’s episode of CBT Now, we’re joined by Len Bellavia,...
Shep Hyken on how customer experience drives loyalty in 2026
Businesses continue to face increasing pressure to deliver consistent service and reliable products. On today's episode of CBT Now, Shep Hyken, customer service and CX keynote speaker, New York Times...
Shift Digital finds dealer websites outperform third parties as digital shopper behavior shifts
Dealer and brand websites generated higher-quality leads than third-party sources in 2025, even as overall lead volumes declined and consumer engagement patterns continued to evolve, according to Shift Digital’s latest...
CBT News Shorts
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2026 Genesis G90 black edition: Luxury with a performance edge
The 2026 Genesis G90 3.5T e-Supercharged proves that full-size luxury sedans don’t have to be boring. While many flagship sedans focus purely on comfort and isolation, this one adds a layer of performance that gives it a distinct personality. It delivers the kind of refinement buyers expect in this segment,...
Executive Profile
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Serra Automotive’s Joe and Matt Serra on fostering a great culture and future plans for the 50-year-old dealer group
Recently, Jim Fitzpatrick had the opportunity to visit the Serra Automotive headquarters in Fenton, Michigan. On this episode of the Executive Profile, he is joined by the President and CEO...
Ben Keating on dealer legacy, racing discipline, and why he’s all-in on omnichannel auto retail
On this episode of Executive Profile, CBT News traveled to Victoria, Texas, to meet with Ben Keating, a third-generation car dealer and professional race car driver who has carved out...
How Aaron Zeigler accelerates dealership growth with culture, training, and bold acquisition
Under the leadership of President and CEO Aaron Zeigler, the Zeigler Auto Group has grown into one of the largest privately owned dealership groups in the country, with 41 locations...From Our Publishing Partners
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Training builds skills – Development builds results
The industry still confuses training with development Nearly every company that supports dealership F&I departments claims to offer training and development. In practice, those two terms are often used interchangeably, even though they represent very different levels of support. In today’s dealership environment, that distinction matters more than ever. F&I departments are...
