TOP STORIES
On CBT News for April 8, 2020: Louisiana Dealer Matt Bowers...
Today on CBTNews.com - Wednesday, April 8th, 2020: Louisiana Dealer Matt Bowers Compares COVID-19 to Hurricane Katrina
On today's show, we continue our ongoing Coronavirus Coverage...
KPA Launches COVID-19 Resource Center for New Car Dealers
As part of our continuing coverage of the Coronavirus, we’re pleased to welcome Zach Pucillo,...
What Dealers Can Do Right Now to Support and Retain Their Customer Base – Shep Hyken, NYT Best-Selling Author
As part of our continuing coverage of the Coronavirus, we’re pleased to welcome back Shep...
How Dealers Can Get Funding to Survive This Crisis and Thrive During the Recovery – Sean Wolfington, Tech Entrepreneur
As part of our continuing Coronavirus coverage, we’re pleased to welcome Sean Wolfington, Founder and...
Apple Honda’s Eric Nichols Discusses the Changes His Dealership Has Made to Sustain Operations
As part of our ongoing coverage of the Coronavirus, we’re pleased to welcome back Eric...
On CBT News for April 8, 2020: Louisiana Dealer Matt Bowers Compares COVID-19 to Hurricane Katrina
Today on CBTNews.com - Wednesday, April 8th, 2020: Louisiana Dealer Matt Bowers Compares COVID-19 to Hurricane...
Dealers Helping Their Communities in Troubling Times
The automotive industry in the United States has emerged as a beacon of hope and...
The Right Time to Move to Digital Retailing?
Throughout the rest of 2020 and potentially for years to come, customers’ senses will be...
CDK Global Renews Three-Year, $150,000 Pledge to Support NAMAD With Fueling Careers Scholarship Program
HOFFMAN ESTATES, IL -- CDK Global, Inc., a leading retail automotive technology company, today has...
Paragon Honda’s Brian Benstock on Preparing for the Future of Auto Retail Transactions Post-Coronavirus
As part of our ongoing coverage of the Coronavirus, we’re pleased to welcome back Brian Benstock,...
How Boniface Hiers Kia is Changing its Business Strategy to Protect Staff and Serve Customers Safely – Justin Jarek, GM
As part of our ongoing coverage of the Coronavirus, we’re pleased to welcome Justin Jarek,...
The Importance of Compassionate Marketing Messaging During COVID-19 – Paul Potratz, PPADV
As part of our ongoing coverage of the Coronavirus, we’re pleased to welcome back Paul...
On CBT News for April 7, 2020: Do Dealers Have the Right Tools For Digital Retailing? – Pete MacInnis, eLEND Solutions
Today on CBTNews.com - Tuesday, April 7th, 2020: Do Dealers Have the Right Tools For Digital...
Used Car Sales Could Win Out If Customer Fears are Quelled
J.D. Power forecasted that dealers would face higher prices for used car inventory after a...
Do You Have the Infrastructure to Allow Your Agents to Work from Home?
Live engagement has become a vital tool for assisting online car buyers throughout their purchasing...
Sokal Digital and Advertising Agency Comes Through For Dealers During This Crisis
As part of our continuing coverage of the Coronavirus, we’re pleased to welcome back Mark...
How CDK Global is Strengthening Opportunities for Women in the Automotive Industry – Kathy Gilbert & John Hickey
At NADA 2020 in sunny Las Vegas, host Bridget Fitzpatrick was joined on the CBT...
Drive Greater Efficiency Across Your Dealership Operations in 2020 and Beyond – Mandi Fang & Tyler Anderson
Jim Fitzpatrick is joined by Mandi Fang and Tyler Anderson from Dealertrack DMS, at the...
Why Dealers Should Consider Adopting Digital Wholesale Tools – Zach Hallowell, Manheim Digital
Recently, Jim Fitzpatrick was joined by Zach Hallowell, Vice President of Manheim Digital, at the...
The Keys to Running a Profitable Subscription Business – Vince Zappa, Clutch Technologies
Jim Fitzpatrick is joined by Vince Zappa, President of Clutch Technologies, at the 2020 NADA Show in...
Maximize Your Potential Trade-In Wins with These Tools From Kelley Blue Book – Paul Whitworth
At NADA 2020 in sunny Las Vegas, host Jim Fitzpatrick was joined by Paul Whitworth,...
KPA Launches COVID-19 Resource Center for New Car Dealers
As part of our continuing coverage of the Coronavirus, we’re pleased to welcome Zach Pucillo, Mid-Atlantic District Team Supervisor at KPA. In this segment, Zach and Jim discuss KPA’s free COVID-19 Coronavirus Resources Center, best practices for separating employees while...
What Dealers Can Do Right Now to Support and Retain Their Customer Base –...
As part of our continuing coverage of the Coronavirus, we’re pleased to welcome back Shep Hyken, customer experience expert and New York Times best-selling author of The Cult of the Customer. In this segment, Shep and Jim discuss some strategies...
How Dealers Can Get Funding to Survive This Crisis and Thrive During the Recovery...
As part of our continuing Coronavirus coverage, we’re pleased to welcome Sean Wolfington, Founder and Chairman of CarSaver and seasoned tech Entrepreneur responsible for companies like VinSolutions, Intellacar, and Team Velocity to name a few. In this segment, Sean...
Apple Honda’s Eric Nichols Discusses the Changes His Dealership Has Made to Sustain Operations
As part of our ongoing coverage of the Coronavirus, we’re pleased to welcome back Eric Mercado, President of WeDrive Automotive along with Eric Nichols, Internet Sales Director and BDC Manager for Apple Honda in Riverhead, New York. In this segment,...
On CBT News for April 8, 2020: Louisiana Dealer Matt Bowers Compares COVID-19 to...
Today on CBTNews.com - Wednesday, April 8th, 2020: Louisiana Dealer Matt Bowers Compares COVID-19 to Hurricane Katrina
On today's show, we continue our ongoing Coronavirus Coverage by speaking with Matt Bowers, President of Southern United Auto Group in New Orleans, Louisiana....
Paragon Honda’s Brian Benstock on Preparing for the Future of Auto Retail Transactions Post-Coronavirus
As part of our ongoing coverage of the Coronavirus, we’re pleased to welcome back Brian Benstock, Partner GM and VP at Paragon Honda and Acura. In this segment, Jim and Brian tackle the importance of strategically planning post-Coronavirus business operations. Did...
SPONSORED CONTENT
KPA Launches COVID-19 Resource Center for New Car Dealers
As part of our continuing coverage of the Coronavirus, we’re pleased to welcome Zach Pucillo, Mid-Atlantic District Team Supervisor at KPA. In this segment, Zach...
What Dealers Can Do Right Now to Support and Retain Their...
As part of our continuing coverage of the Coronavirus, we’re pleased to welcome back Shep Hyken, customer experience expert and New York Times best-selling...
How Dealers Can Get Funding to Survive This Crisis and Thrive...
As part of our continuing Coronavirus coverage, we’re pleased to welcome Sean Wolfington, Founder and Chairman of CarSaver and seasoned tech Entrepreneur responsible for...
FIXED-OPS
How Dealers Can Support Fixed-Ops through the Coronavirus Pandemic
As the coronavirus pandemic stretches from weeks into months, dealers are shifting focus from short-term...
Focusing on the Fixed-Ops Department: What You Need to Know During COVID-19
As part of our continuing Coronavirus coverage, we’re pleased to welcome Kristin Williams, Dealer Development...
How COVID-19 is Affecting Parts Departments
With social distancing, isolation, and quarantine efforts dominating news and daily life, coronavirus continues to...
DealerPRO Training Launches Online Forum to Remain Focused on Fixed-Ops Today
In week #1 of DealerPRO Training's Fixed-ops Management and Leadership online forum, Dealer Development Manager...
How Fixed Ops can Boost Dealer Revenues in Times of Uncertainty
Amid flattening auto sales, many dealerships are turning to their back-end operations to future-proof their...
Dealers Helping Their Communities in Troubling Times
The automotive industry in the United States has emerged as a beacon of hope and light during the COVID-19 pandemic. Despite the vast restrictions and shutdowns, and in spite of incredibly slow vehicle sales, newsworthy stories have come out...
The Right Time to Move to Digital Retailing?
Throughout the rest of 2020 and potentially for years to come, customers’ senses will be heightened to being among groups of people in public. Whether it’s a rock concert in a stadium, attending services at places of worship, or...
CDK Global Renews Three-Year, $150,000 Pledge to Support NAMAD With Fueling Careers Scholarship Program
HOFFMAN ESTATES, IL -- CDK Global, Inc., a leading retail automotive technology company, today has renewed a three-year pledge that includes $150,000 in scholarship funding for the Fueling Careers Scholarship Program in support of the National Association of Minority Automobile Dealers (NAMAD). The...
Used Car Sales Could Win Out If Customer Fears are Quelled
J.D. Power forecasted that dealers would face higher prices for used car inventory after a strong start to pre-owned sales in 2019. Used vehicles are notoriously profitable with higher sales gross and above-average F&I income. The first quarter started...
Do You Have the Infrastructure to Allow Your Agents to Work from Home?
Live engagement has become a vital tool for assisting online car buyers throughout their purchasing process by taking the dealership to the customer. At the moment, 87 percent of shoppers start their journey online which means the first time...
Six Ways You Can Help Your Customers Navigate After-Sales Services During COVID-19
The situation regarding COVID-19 is constantly changing, and it is altering the landscape of each facet of our lives. Dealerships are in a unique position as the act of shopping for a car is mostly still an in-person and...
