The Business Development Center (BDC) is the central nervous system of many auto dealerships. It's the hub that makes things happen and the lifeblood that keeps customers returning. That's why BDCs need to be effective, efficient, and organized. It would also be good if the BDC crew spent time on the sales and service floor to see how vital the BDC relationship is to other departments. So here are some tasks that a strong BDC should be doing daily - and some that it definitely shouldn't. BDC DO: Make sure all leads are followed up on promptly This one seems obvious, but you'd...