Industry News
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FTC targets deceptive pricing, GM offers $40M to recruit product chief, Hyundai warns war will impact sales
Top Stories FTC urges dealers to report competitors for deceptive pricing practices. Read More GM offers up to $40 million pay package to recruit product chief Sterling Anderson. Read More Hyundai CEO says Middle East crisis will impact sales as production limits restrict reallocation. Read More Underwater deals rise to near-record highs, Edmunds says. Read...
Solutions Central
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Inside Automotive
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Broker blockade: Industry crackdown reshapes dealership compliance
The automotive broker industry faces increased scrutiny as tighter franchise laws, differences in state-level enforcement, and growing pressure from dealership groups reshape how new vehicles are sold. Brokers act as intermediaries in a system usually reserved for franchised dealers. They connect buyers with dealerships and collect fees from both. Critics...
Driving Solutions
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How fullthrottle.ai is improving agency performance with automotive-specific DSPs
As competition intensifies in automotive retail, agencies are rethinking how they approach media buying and client retention. Amol Waishampayan, Co-Founder of fullthrottle.ai, says agencies that move beyond general-purpose demand-side platforms are gaining a measurable advantage by adopting automotive-specific solutions tailored to the industry’s complexities. On today's episode of Driving Solutions, Waishampayan...Mergers & Acquisitions
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CBT Now
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How NADA’s education escalator is helping dealers build better teams in 2026
Dealers looking to stay competitive in today's rapidly shifting automotive landscape have one thing in common: they are investing in their people. That is the message from Camron Wilson, Vice...
Why the demo drive remains the most critical step in closing sales
The demo drive remains one of the most critical steps in a dealership’s sales process, yet it is often rushed or overlooked. On today's episode of CBT Now, Sean Gardner, instructor...
New York Auto Show sees robust consumer interest, ride-and-drive engagement
Mark Schienberg, president of the Greater New York Automobile Dealers Association\ (GNYADA), reports that the 126th New York International Auto Show is drawing large crowds, strong consumer engagement, and renewed...
AI, SEO, and GEO: What dealers need to know to stay competitive in digital marketing
As artificial intelligence reshapes digital marketing, confusion around generative engine optimization (GEO) is leading some dealerships to misallocate budget and miss opportunities. Brooke Furniss, BZ Consultants Group, joins us on...
ASOTU CON 2026 set to expand attendance, spotlight AI and human-centered innovation
As we gear up for the fifth annual ASOTU CON, May 12–14, we’re sitting down with the founders to explore their vision, the buzz surrounding this year’s event, and what...
Industry braces as Volkswagen Scout lawsuit tests limits of dealer franchise agreements
Dealers across the country are keeping a close eye on the Volkswagen–Scout class action lawsuit, and for good reason. On today’s episode of CBT Now, we’re joined by Len Bellavia,...
Shep Hyken on how customer experience drives loyalty in 2026
Businesses continue to face increasing pressure to deliver consistent service and reliable products. On today's episode of CBT Now, Shep Hyken, customer service and CX keynote speaker, New York Times...
CBT News Shorts
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How NADA’s education escalator is helping dealers build better teams in 2026
Dealers looking to stay competitive in today's rapidly shifting automotive landscape have one thing in common: they are investing in their people. That is the message from Camron Wilson, Vice President of Education and Training at NADA, and Michael Hayes, Director of NADA Academy, who join us on today’s CBT...
Executive Profile
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The Executive Profile: How Corina Diehl overcame adversity to build a thriving 22-store dealer group
Welcome to another edition of the Executive Profile. Recently, anchor Jim Fitzpatrick traveled to Pittsburgh, Pennsylvania, and spoke with the owner and CEO of Diehl Automotive Group, Corina Diehl. Diehl is...
Ernie Boch Jr. on building a legacy that goes beyond the dealership
When it comes to the automotive industry, few names carry the same weight as Ernie Boch Jr. A visionary entrepreneur, philanthropist, and music enthusiast, Boch Jr. has built on his...
From car salesman to mega-dealer: Cuban-born Mario Murgado’s journey to unparalleled success
On today’s Executive Profile, we visited Mario Murgado, President and CEO of Murgado Automotive Group, at his brand new, state-of-the-art Cadillac dealership in Miami, Florida. Like many Cuban immigrants seeking...From Our Publishing Partners
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Training builds skills – Development builds results
The industry still confuses training with development Nearly every company that supports dealership F&I departments claims to offer training and development. In practice, those two terms are often used interchangeably, even though they represent very different levels of support. In today’s dealership environment, that distinction matters more than ever. F&I departments are...
