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Mack Trucks reaches deal with United Auto Workers, averts new strike

United Auto Workers members reached a tentative deal with Mack Trucks over the weekend, narrowly avoiding a new wave of strikes against the Volvo-owned automaker as the union continues to disrupt Detroit-Three operations. Roughly 4,000 employees agreed to a new contract just before the Sunday night deadline. In a statement, Mack Trucks president Stephen Roy noted, "The terms of this tentative agreement would deliver significantly increased wages and continue first-class benefits for Mack employees and their families." Although another strike is no longer likely, the United Auto Workers union must still review and ultimately approve the deal before the threat...

Tesla and Rivian trend in opposite directions on deliveries and production

Tesla and Rivian have shared their quarterly delivery and production numbers, giving insight into the emerging electric vehicle segment's progress as the industry prepares...

Regulators upgrade investigation into 708,000 Ford vehicles over engine failures

The National Highway Traffic Safety Administration (NHTSA) announced on October 2 that it was enhancing and broadening its investigation into 708,000 Ford trucks and...

UAW strike grows, GM lays off over 100 workers at Parma Metal Center

According to UAW Local 1005 President Dan Schwartz, General Motors has laid off 130 union employees at the Parma Metal Center in Parma, Ohio. A...
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5 consumer behavior models that can influence the car buying process

Think about the last time you purchased something. It could be food from the grocery store or a new phone, but your motives and...

Creating digital solutions for a new age of automotive retail

As the internet becomes an increasingly integral part of the automotive retail process, dealers must rely more heavily on digital solutions to drive sales...

How new vehicles are trending in today’s market – Brian Moody | AutoTrader

The average transaction price of a new vehicle has increased since last year, but not by much. Could this be the incentive and relief...

How to cultivate a strong sales workflow in the dealership — Mark Vickery | Cox Automotive

Maintaining a strong sales workflow at the dealership is key to ensuring that car buyers are served both efficiently and effectively. However, it can...

Drive your dealership sales to new heights: The power of ongoing training

Talk with any sales manager, and they'll say that a dealership sales success is built on the foundation of its sales department. And it's...

How situational leade­rship can elevate your entire team

In the e­ver-changing world of leade­rship, it is evident that one approach cannot e­ffectively suit all situations. The ability to adapt and customize­ leadership...

How to ensure your dealership operations meet today’s demand – Chris Conroy | CEO of Holman

With a legacy that dates back decades, Holman, one of the largest privately owned dealership groups in the U.S., has consistently set the bar...

How dealerships can optimize the customer experience – Peter Cooper | Lexus of Lehigh Valley

The Wall Street Journal recently reported that all industries' in-store retail shopping experience is declining. But, when it comes to retail automotive, what could...

Veteran GM, Ford dealer Mike Maroone shares insights on UAW strike

Nearly 13,000 United Auto Workers (UAW) members were instructed at midnight on Friday to strike key assembly plants belonging to the Detroit-Three, due to...

Used car market trends: why dealers are turning to multichannel acquisitions — Danny Zaslavsky

The used car market has experienced more ups and downs than any other automotive segment in recent years as consumer demands shift in response...

Do car buyers take online price ratings seriously?

Whether used car managers like it or not, the car price rating systems on websites like CarGurus and Cars.com are meant to be a...

The state of used car prices: why are certain car brands so high?

Used car prices have been high since the early days of the COVID-19 pandemic. The global health crisis and supply chain problems caused a...

From overwhelmed to aligned action: Empowering service advisors for success

Over the last three years, dealerships have had to rely on service to bring in more profit than ever. And service advisors play a...

How to adapt your dealership to navigate the service-to-sales evolution

The service department has always proven to be a major driver of profitability for dealers of every size. Even so, current market dynamics are increasingly...

Is there a disconnect between your service managers and technicians? Here’s how to fix it

Strong connections between service department managers and technicians are vital on two fronts: productivity and customer satisfaction. But sometimes poor communication, lack of training,...

How to ‘measure what you treasure’ in the automotive industry – Jennifer Sanford

Welcome to another episode of the all-exclusive Kain & Co. here on CBT News. Your host David Kain, the president of Kain Automotive, is...

Proven strategies to boost your dealership’s website conversion rate

Most of car shoppers first learn about your dealership and vehicles from your website. That’s why having a dealership website that gets customers in...

Exploring the ways dealers can use data to improve their marketing efforts – Glenn Pasch

From the rollout of Google Analytics 4, to marketing for EVs, now it's more important than ever for marketers to understand and leverage data...

Why Michigan dealers and OEMs are growing together not apart — Eddie Hall III | NAMAD

Michigan dealers have the honor of working within the very heartland of the American automotive industry. However, much has changed for the state, its...

Setting realistic goals for electric vehicle sales — Christine Erickson | SDADA

South Dakota was the first state to challenge Ford's Model e program, which sought to standardize electric vehicle sales practices and required dealers to...

How minority dealers create unique opportunities for OEMs and buyers

The number of franchised minority dealers increased by more than 100 for the second consecutive year in 2022, bringing the national total to 1,476...

Women owners of electric vehicles: tapping into a growing market

As electric vehicles (EVs) continue to gain popularity, it is crucial for automotive retail businesses to understand and cater to diverse consumer segments. In...

Navigating inventory shortages amidst the United Auto Workers strike — Tom Gage | Lotlinx

The United Auto Workers strike is now in its second week, with car manufacturers and union representatives having little to show despite several months...

Beyond autonomous driving: Exploring cutting-edge technologies reshaping the automotive landscape

Remember the days when your phone could only call others? In 2023, phones have computing power that rivals computers used in the Apollo 11...

The power of partnerships in dealership mergers and acquisitions — Troy Duhon | Owner of Premier Automotive

The retail automotive mergers and acquisitions market has started to accelerate as dealership groups and individual storefronts look to take advantage of a stronger...

Firelands Auto Group acquires Victory Honda of Sandusky

Victory Honda of Sandusky, previously owned by Victory Automotive Group, has been sold to Firelands Auto Group. Firelands Auto Group, operated by Patrick O’Brien,...

High-volume Virginia dealership McGeorge Toyota sells to Graham Ourisman Automotive

Dealer Rod McGeorge has sold McGeorge Toyota, the number four volume franchise dealer in the state of Virginia, to Graham Ourisman Automotive. Haig Partners...

More showing, less selling leads to a better F&I experience

When it comes to the F&I experience, no car buyer wants to be given the fast-talking, hard sales pitch to get them to buy...

Solving subprime credit with a lease-here-pay-here model — Paul Sansone Jr. | Dealer Controlled Leasing

Dealers are seeing an increased number of customers with subprime credit as the U.S. continues to face economic headwinds arising from the COVID pandemic....

Higher PVR starts with earlier online presence for F&I

Dealerships who resisted the call in the past to start investing heavily into their online presence were finally forced to embrace this shift during...

How to steer clear of misunderstandings in the dealership – Matt Easton | Easton University

Misunderstandings can be costly, so knowing how to effectively communicate is essential before you get to that often dreaded point. On today's episode of...

Four vital factors to consider when trying to meet dealership hiring demands – Adam Robinson | Hireology

Now more than ever, dealerships need help to fill roles and retain top talent, like technicians. But you may be surprised to learn it...

5 reasons to work in the retail automotive industry

Technology is always evolving, and one of the industries that consistently pushes the boundaries of innovation is the automotive industry. When it comes to...

How to make customer feedback part of your dealership’s growth strategy

In today’s highly competitive market, dealerships are continuously searching for new and creative ways to gain a competitive advantage. One often underestimated resource that...

The role of speed in customer service and car buyer loyalty — Jay Baer

Customer service speed can make or break a dealership's brand loyalty and long-term growth. On this episode of Inside Automotive, host Jim Fitzpatrick is...

Leveraging AI as an asset in the dealership rather than being afraid of it – Shep Hyken

Artificial Intelligence is changing how some companies conduct business, especially in customer service. It may already replace roles in some industries, but is that...

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