Perks and Policies that Drive Retention

turnover rate
Cox Automotive’s Dealership Staffing study pointed out some worrying hiring trends in the auto industry. It found a 40% overall dealership staff turnover rate, with sales being the largest artery bleeding out: that sector had a whopping 67% turnover rate. Adding color to those already...

Why Your Dealership Needs to Review Its Hiring Process

hiring process
When numbers start dropping, dealerships might assume that the cause is vehicle trends, fickle customers, or a general economic slump. They may not realize that their hiring process is what has put them in a losing position. According to a Cox Automotive study, poor staffing...

Five Tips for Handling Internal Staff Transitions Within Your Dealership

transition
In an ideal world, today's entry-level employees would always become tomorrow's senior leaders at your dealership. Ultimately, many factors impact whether an employee makes a lateral or vertical transition within a company. The level of experience, your evolving staffing needs, and their ability to...

Employee Onboarding: Five Things Dealership Owners Should Do with New Hires During Week One

onboarding
It is true what they say; you never have another chance to make an excellent first impression. At your dealership, the onboarding and training experience is your version of the “first impression.” That first week of onboarding is pivotal to establishing a connection with...

Cox Automotive’s Isabelle Helms Discusses the Latest Recruiting Trends For Dealers

recruiting trendsvideo
 Attracting the top talent is always on every dealer’s mind, however as the workforce begins to change, so should recruiting strategies. On today’s show, we take a look at our recent conversation with Isabelle Helms, Vice President of research and marketing intelligence for Cox...

Best Practices to Remember During the Hiring Process for Your Dealership

hiring process
Few things remain unchanged as time passes. Whether they become outmoded or obsolete, there is little that hasn’t been touched by Father Time’s hands. And though we know this, humanity has the funny habit of resisting that change every time. The interview process is a...

How Hall Automotive Group Attracts and Retains Top Millennial Talent – Eddie Hall III, GM

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 Eddie Hall III, GM of Hall Automotive Group and Partner and Chief Financial Officer at Northland ChryslerDodge Jeep Ram, joins Jim Fitzpatrick on CBT Automotive Network. Eddie describes how he has been involved in the automotive industry from a very young age since his father...

Five Key Stats and Takeaways from Cox Automotive’s 2019 Dealership Staffing Study

dealership
On July 23, 2019, Cox Automotive released a study that offers some significant insights into the current and future hiring landscape for dealers. Cox Automotive included responses from 1,200 individuals made up of dealership and non-dealership employees. The professions, as well as the age...

Your New Hires In Sales…

training
You have two choices when hiring your new salespeople... A. You can either hire the right people who have the potential to become pros in sales, provide them with the training, daily management and proven processes they need from you to succeed...or... B. You can just...

Alleviate Dealership Turnover with These Proven Strategies

turnover
High employee turnover creates high costs for dealerships. In addition to the cost of finding a new team member and negotiating a new salary, there is also the incurred cost of time, energy, and inactivity on the lot. Unfortunately, high turnover is epidemic at many...

HEADLINES

newscastvideo

Chevrolet GM Shawn Hays on Management Styles, Recruiting Strategies, and Industry Disruptors | 5...

Today on CBTNews.com - Tuesday, November 12th, 2019: Chevrolet GM Shawn Hays on Management Styles, Recruiting Strategies, and Industry Disruptors Jim Fitzpatrick talks to Shawn Hays,...
automotive

Are Automotive Technicians Ready for a Self-Driving, Electrified Future?

In the past, all someone needed was a set of wrenches and a little aptitude to become a mechanic. With zero formal education, backyard...
F&I

5 Unethical F&I Practices That Could Sink Your Dealership

It’s no secret that F&I departments have suffered (and sometimes still do) from a bad reputation. Probably the worst in the entire dealership…sleazy, fast-talking...
Tip of the Dayvideo

Getting Out of a Rut

 In a rut? It happens to the best of us. Forget about why you’re in it. Mark gives you three simple steps to get...

Removing Tension Between Dealers and Buyers

On this week's episode of F&I Today, Becky Chernek talks to Michael Jarman, Co-Founder and CEO of TurboPass. Becky and Mike talk about how...

How to Maximize the Service Appointment Process and Retain More Customers

On this week's episode of the Weekly Tune-Up, Jim Fitzpatrick speaks with guest host Michael Roppo, President of Automotive Management Resources, to discuss how...

What Separates You from Other Salespeople?

Customers tend to have a similar idea of how car salespeople handle their business. What sets you apart? On this week's episode of Straight...