The 60 Percent: How to Fight High Dealership Turnover to Retain Millennials

Milennial
While it is true that good help is hard to find, some would argue that it is even more challenging to keep it. If you are a dealership owner, you would probably identify with this even more. The demands of working for a dealership...

The Three Keys to Attracting and Retaining Talent at Your Dealership – James Boening, Audi South Atlanta

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James Boening, General Manager of Audi South Atlanta, sits down with CBT News to discuss his dealership's strategies for attracting and retaining talent in an industry with a 67% turnover rate. James gives CBT News three keys that have been successful for him: morale, camaraderie...

Navigating The Millennial Workforce – Jeff Butler

MILLENNIALvideo
In order for a company to stay competitive, they need a fresh approach to compensation that reflects new values, attitudes, and lifestyles. That can include perks such as free lunch, or flexible time off. To help you navigate the best way to attract and...

How Employee Turnover Is More Costly Than You Think – Chase Abbott

employee retentionvideo
The high cost of employee turnovers continues to plague the retail automotive industry as employee retention rates are now in the low twenties. Chase Abbott joins the CBT Automotive Network for a discussion on what your dealership can do to improve retention and how...

Paul Cummings on how to recruit the right people for your dealership

Paul Cummingsvideo
We've all heard the phrase "Hire for personality, train for skill," but we all know people with great personalities. Does that mean they would make great salespeople? Especially if they're someone close like a family member? Sales trainer, speaker, and author Paul Cummings recently...

How Can You Bring Accountability Into Your Dealership with Optimal Results

accountability
Service Managers, Service Directors and Fixed Operations supervisors everywhere look for the best practices to employ in running a smooth and profitable business. Obtaining and retaining qualified staff is a pain I know everyone feels to varying degrees and for certain skill sets. Training and...

Five HR Tools to Find the Best Talent and Streamline the Onboarding Experience

talent
It’s hard to find good people these days. According to data from the U.S. Bureau of Labor Statistics, approximately three million employees have left their jobs voluntarily since June 2017. HR software company, BambooHR surveyed 1000 Americans who were currently employed and found that...

Why the Automotive Industry Needs Diversity

Diversity
Diversity continues to be a hot-button topic across many industries including automotive. You don’t have to look very far to find insights addressing this important issue, an example being a recently published blog post on the National Automobile Dealers Association website that discusses some of...

Training New Recruits in Your Service Department

service department
Recruiting and training service personnel has been a hot topic of conversation in recent years. Attracting and retaining good talent in your service department is getting harder to do in an industry that continues to have more and more crossover with other, more attractive...

Writing Great Dealership Job Ads And Who They Attract

job ads
Before the start of any role, the first contact that an individual has with your company is through your job ad posting. Thus, making it a very important first step. A well-written job description can attract a higher number of qualified applicants right from...

HEADLINES

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How to Build a Successful Service BDC Model and Increase Sales | Why You...

Today on CBTNews.com - Monday, October 15th, 2018: How to Build a Successful Service BDC Model and Increase Sales - Sarah Vantine, Scott Clark Auto...
mappingvideo

Mapping Out the First and Last Hours of Your Day

In auto retail, things can slip through the cracks during your process. Glenn Pasch suggests mapping out the first and last hours of your...
NO

Why you want customers to tell you NO in the Service Drive

Something you’ve probably noticed in your Service Drive; Customers almost never come out and say, “Please upsell me.” What’s more, your clients don’t even...
market share

Dealers Growing Market Share: What Really Separates Them from the Rest?

With multiple automotive conferences and expos filling the schedule, October has become known to many in the industry as “conference month.” This year, as...

Phone-Ups That Lead to a Sale

  On today's episode of Straight Talk, David Lewis talks about phone-ups and gives some powerful tips for turning an incoming customer call into a...

Do You Have Your “E’s” Turned Up Today?

Do you have your "E's" turned up today? Bring your enthusiasm, excitement, energy and experience into the dealership and watch what happens. Hear how...

Goals, Health, Wellness, and Achievement (Part 2)

  In part two of his three-part series on goals, health, wellness, and peak performance in the new year, Cory Mosley invites Delatorro McNeal, CEO...