Automakers React Positively To Trade Deal Announcement

Trade Deal
In a show of optimism, auto shares rose following President Trump’s announcement of a new trade deal between the US, Canada, and Mexico on Monday. The agreement, if adopted, serves as a replacement to the North American Free Trade Agreement (NAFTA) and will be...

Tesla’s Q3 Delivers, But Can They Sustain This Pace?

Tesla
Despite CEO Elon Musk having quite a bit of legal trouble lately, Tesla has released some good news - the company’s delivery number for Q3 was 83,500. This equaled about 80% of the number of vehicles delivered in the entire year of 2017 and...

Contact At Once! Expands Its Platform to Support Apple Business Chat

contact at oncevideo
In this segment of CBT News, Jim Fitzpatrick sits down with Wesley Miller, Director of dealership sales and Therese Aleman, Senior Director of marketing at Contact At Once!, a leading customer engagement, mobile messaging platform, to discuss their new offering, Apple Business Chat. Benefiting both dealers and customers,...

Contact At Once! Now Offers Apple Business Chat to Help Automotive Companies Meet Customers Where They Are

ATLANTA, October 2, 2018 — Contact At Once!, the automotive division of LivePerson, Inc. (NASDAQ: LPSN) today announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone...

Why the SAAR Doesn’t Determine the Success of Your Dealership – Brian Benstock

SAARvideo
Jim Fitzpatrick is joined today by Vice President and General Manager of Paragon Honda, Brian Benstock, to discuss the final quarter of this fiscal year and what to prepare for in 2019. Even though September sales are not quite as robust as August, they are still...

Cox Automotive COO, Mark O’Neil Set to Retire in February 2019

Mark O'Neil
After nearly three decades in the auto retail industry showered with successful startups and distinguished executive roles, Cox Automotive's COO, Mark O'Neil will end his prolific career in February of next year as first reported by Automotive News. O'Neil began his tenure in the automotive industry...

Unofficial NAFTA Talks Are ‘Very Likely’ at Next U.N. Assembly According to Justin Trudeau

NAFTA
After making little progress with negotiations last Thursday in Washington, D.C., Canadian Foreign Minister Chrystia Freeland and U.S. Trade Representative Robert Lighthizer are expected to once again hold informal NAFTA talks on the edge of the 73rd annual U.N. General Debate in the coming...

Reverse a Bad Buying Decision at Auction with New 30-Day Return Guarantee – Brett Woods, DealShield

dealshieldvideo
No dealer likes realizing that they've made the wrong purchase at auction. Cox Automotive's DealShield, has responded to dealer feedback and launched the industry's first 30-day no hassle return guarantee. Today, CBT's Jim Fitzpatrick chats with Brett Woods, Interim Vice President of Assurance at Cox...

Tesla Launches Direct Delivery Initiative To Answer Model 3 Demand

Model 3
It's no secret that Tesla has been having difficulty meeting the production and delivery demands for its Model 3 customer reservations, which prompted industry experts to question Tesla's longevity earlier these year. While the production crisis appears to be under control for the time being, some customers have...

Hurricane Florence Hits the Southeast: What Can We Expect for the Automotive Industry?

hurricane florence
The past few weeks have been a rollercoaster when it came to tracking Hurricane Florence’s arrival to the lower Southeast of the United States. Original estimates had the massive storm at a category four with the possibility of it hitting Virginia, North Carolina, South...

HEADLINES

newscastvideo

How to Build a Successful Service BDC Model and Increase Sales | Why You...

Today on CBTNews.com - Monday, October 15th, 2018: How to Build a Successful Service BDC Model and Increase Sales - Sarah Vantine, Scott Clark Auto...
mappingvideo

Mapping Out the First and Last Hours of Your Day

In auto retail, things can slip through the cracks during your process. Glenn Pasch suggests mapping out the first and last hours of your...
NO

Why you want customers to tell you NO in the Service Drive

Something you’ve probably noticed in your Service Drive; Customers almost never come out and say, “Please upsell me.” What’s more, your clients don’t even...
market share

Dealers Growing Market Share: What Really Separates Them from the Rest?

With multiple automotive conferences and expos filling the schedule, October has become known to many in the industry as “conference month.” This year, as...

Phone-Ups That Lead to a Sale

  On today's episode of Straight Talk, David Lewis talks about phone-ups and gives some powerful tips for turning an incoming customer call into a...

Do You Have Your “E’s” Turned Up Today?

Do you have your "E's" turned up today? Bring your enthusiasm, excitement, energy and experience into the dealership and watch what happens. Hear how...

Goals, Health, Wellness, and Achievement (Part 2)

  In part two of his three-part series on goals, health, wellness, and peak performance in the new year, Cory Mosley invites Delatorro McNeal, CEO...