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How car dealers can focus on customer retention amid inventory challenges

Earlier this month, the National Automotive Dealers Association (NADA) released its analysis of two studies recently conducted, including one that involved interviews with consumers and another that involved interviews with dealers. The studies give us some insight into the mindsets of both groups and how dealers can use the data to maintain and grow their […]
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How to communicate with customers while working with less inventory

On the latest episode of Kain and Co., host David Kain, president of Kain Automotive, shares the language that works well when it comes to working...

Five tips to improve customer retention in the service drive

We all know that locating new customers is more expensive than keeping the ones you have. Studies say it can be five times more costly...

3 Ideas for using the car wash as an income generator in your dealership

With less than 29% of consumers washing their vehicles at home, your dealership can gain a lot of profit by focusing on a car...

What is the most important measurement in business that leaders should consistently monitor? – Shep Hyken, NY Times best-selling author

Loyal and repeat customers are ideal for business owners to acquire, but not all businesses have a clear strategy to bring customers back. To...

Auto retail expert David Lewis discusses how car dealers can increase customer pay revenue

On today's show, we're pleased to welcome David Lewis, President, and CEO of David Lewis and Associates, and the host of Straight Talk right...

Four ways to improve customer engagement at your car dealership

If there’s one thing that dealers have learned in the past 17 months, it’s how to be adaptable. Aside from a select few instances,...

3 ways car dealerships can compete for service customers

With nearly 50% of the dealership's profits coming from the service and parts department, it is critical that you appeal to new customers on...
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