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Saturday, June 12, 2021
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Customer Experience

Customer Experience

Did the pandemic shorten the path to a more transactional dealership website?

Pete MacInnis - 0
Covid-19 hit like a shock wave in March 2020, shutting down dealerships, impelling them to adopt digital retailing (DR) as a low-touch transaction alternative...
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Publishing Partners

What is the foundation of a truly exceptional customer experience for car buyers? – Aaron Bickart, OfferLogix

CBT News - 0
Today on CBT News, anchor Jim Fitzpatrick welcomes back Aaron Bickart, Executive Vice President and General Manager of OfferLogix. OfferLogix focuses on innovative ways...
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Customer Experience

Why soliciting reviews is a solid business plan for dealerships

Jason Unrau - 0
The digital automotive marketplace and solutions provider Cars.com has hit a milestone, achieving 10 million customer reviews for local dealers on their platform. For...
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Customer Experience

Aspects of an excellent customer experience

Kimberly Hurley - 0
One of a dealership’s biggest challenges is tailoring its operations to fit customer needs. In January, JD Power’s Executive Vice President of Strategic Development,...
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Leadership

Why building trust can be a car dealer’s strongest tool for problem-solving – David Horsager, Best-selling author

CBT News - 0
Every great relationship is rooted in trust. If a customer does not trust you or your business they will most likely take their money...
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Customer Experience

Best-selling author Bob Burg on how car dealers can apply the ‘go-giver’ philosophy to their customer experience

CBT News - 0
The car-buying experience begins and ends with the customer experience. If customers aren’t satisfied early in the process, they likely won’t move forward with...
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Digital Retailing

The importance of having an in-person experience in a digitized car buying journey

Jason Unrau - 0
With the car buying journey becoming even more digital and remote, the car shoppers’ affinity for an in-person experience has barely wavered according to...
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Customer Experience

Five Star Dealer Awards recognize those at the peak of customer service

Jason Unrau - 0
On Tuesday, Edmunds announced the ninth annual Five Star Dealer Award recipients. Dealers who received this year’s award are being recognized for their extremely...
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