Sunday, January 24, 2021
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Is your dealership using video messaging to drive car sales? Stephanie Singletary, Covideo

The COVID-19 pandemic has pushed people to communicate through video engagements at higher rates both personally and professionally. Covideo is a video messaging company with strategies to take your communication and outreach to the next level. Today, we speak to Stephanie Singletary, senior account executive of Covideo, about the importance of communication in the midst […]
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Tips for adding ownership value, loyalty in an increasingly digital industry

In Cumming, Georgia, John Edwards and his wife, Lauren Sanchez have set Dec 12 as the first Saturday class at their service shop. Their independent...

The benefits of continuing concierge services after COVID

There are some decisions to be made regarding dealership concierge services, especially if the COVID limitations from 2020 carry deep into 2021. Currently, most...

Study shows that negative auto dealer ratings are on the decline—Why?

Today, it can quickly feel like company reputations either rise or fall depending on what is said about them on Yelp, Google, or any...

How to build a service department that customers love

Customer retention continues to be a problem for auto dealerships. Less than 1 in 3 service visits are at dealerships once a vehicle reaches...

How auto brands fared in Interbrand’s Top 100 ratings

Interbrand has released its list of winners for the Best Global Brands in 2020. The consultancy firm bases its ratings on financial forecast, the role of...

How the customer experience is different in a COVID-19 world

Let’s face it, the way we do business has changed dramatically. No longer are you meeting face-to-face with consumers and trying to convince them...

Adapting to Change: Being female friendly in the service department

Being female friendly is a necessity these days in all industries, including automotive, because the American woman is one of the most powerful economic...
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Latest Articles

High automotive company valuations continue to drive a busy M&A market

Welcome to another edition of The Friday 5 with Steve Greenfield, Founder and CEO of Automotive Ventures, an auto technology advisory firm that helps...

How independent auto dealers have been coping with the COVID-19 pandemic – Louis Tedeschi, NIADA

With the departure of Steve Jordan in September of last year, Louis Tedeschi was named the new president of the National Independent Automobile Dealers...

Impact of President Biden’s first executive actions on auto industry

Swearing in a new president usually means immediate executive actions, and this week’s inauguration of Joe Biden was no different. He got off to...

Subaru of America fights hunger with 100M meal donation to Feeding America

Subaru is best known for rugged vehicles with Boxer engines and standard Symmetrical AWD, but that could soon be overshadowed by their positive corporate...

CBT automotive newscast: January 22, 2021

Today’s Featured Interview: How independent auto dealers have been coping with the COVID-19 pandemic - Louis Tedeschi, NIADA With the departure of Steve Jordan in September...
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