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Customer Experience

Is your dealership using video messaging to drive car sales? Stephanie Singletary, Covideo

CBT News - 0
The COVID-19 pandemic has pushed people to communicate through video engagements at higher rates both personally and professionally. Covideo is a video messaging company with strategies to take your communication and outreach to the next level. Today, we speak to Stephanie Singletary, senior account executive of Covideo, about the importance of communication in the midst […]
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Fixed-Ops

Tips for adding ownership value, loyalty in an increasingly digital industry

Jason Unrau - 0
In Cumming, Georgia, John Edwards and his wife, Lauren Sanchez have set Dec 12 as the first Saturday class at their service shop. Their independent...
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Customer Experience

The benefits of continuing concierge services after COVID

Steve Mitchell - 0
There are some decisions to be made regarding dealership concierge services, especially if the COVID limitations from 2020 carry deep into 2021. Currently, most...
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Customer Experience

Study shows that negative auto dealer ratings are on the decline—Why?

Chanell Turner - 0
Today, it can quickly feel like company reputations either rise or fall depending on what is said about them on Yelp, Google, or any...
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Fixed-Ops

How to build a service department that customers love

Jason Unrau - 0
Customer retention continues to be a problem for auto dealerships. Less than 1 in 3 service visits are at dealerships once a vehicle reaches...
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Customer Experience

How auto brands fared in Interbrand’s Top 100 ratings

Kimberly Hurley - 0
Interbrand has released its list of winners for the Best Global Brands in 2020. The consultancy firm bases its ratings on financial forecast, the role of...
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Customer Experience

How the customer experience is different in a COVID-19 world

CBT News - 0
Let’s face it, the way we do business has changed dramatically. No longer are you meeting face-to-face with consumers and trying to convince them...
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Fixed-Ops

Adapting to Change: Being female friendly in the service department

Jody DeVere - 0
Being female friendly is a necessity these days in all industries, including automotive, because the American woman is one of the most powerful economic...
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Latest Articles

The Friday 5

High automotive company valuations continue to drive a busy M&A market

Steve Greenfield - 0
Welcome to another edition of The Friday 5 with Steve Greenfield, Founder and CEO of Automotive Ventures, an auto technology advisory firm that helps...
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Association News

How independent auto dealers have been coping with the COVID-19 pandemic – Louis Tedeschi, NIADA

CBT News - 0
With the departure of Steve Jordan in September of last year, Louis Tedeschi was named the new president of the National Independent Automobile Dealers...
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Economy

Impact of President Biden’s first executive actions on auto industry

Kimberly Hurley - 0
Swearing in a new president usually means immediate executive actions, and this week’s inauguration of Joe Biden was no different. He got off to...
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Industry News

Subaru of America fights hunger with 100M meal donation to Feeding America

Jason Unrau - 0
Subaru is best known for rugged vehicles with Boxer engines and standard Symmetrical AWD, but that could soon be overshadowed by their positive corporate...
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Daily Newscast

CBT automotive newscast: January 22, 2021

CBT News - 0
Today’s Featured Interview: How independent auto dealers have been coping with the COVID-19 pandemic - Louis Tedeschi, NIADA With the departure of Steve Jordan in September...
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CBT News is a multimedia platform where top dealership professionals go to stay ahead and learn how to sell and service more vehicles more profitably. Automotive industry professionals learn the latest automotive news, sales and management training, best practices and so much more. In addition to providing the latest automotive news and in-depth interviews with industry leaders, CBT News also hosts weekly shows featuring the nation’s top automotive trainers and consultants, covering all departments of the dealership including sales, fixed ops, parts, management, leasing and finance. CBT News was created to deliver daily content that dealers can count on for help in running their dealerships better. If you are looking for a community where you can learn the latest auto news and get ahead in the car business, subscribe today.

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