How dealers can keep buyers coming back after the sale
Although dealerships can win the sale, they can still lose the customer when a long wait in the finance office or another inconsistent moment follows an otherwise smooth sales experience....
TSLA398.500-5.32%
GM88.340-1.6%
F12.300-0.3%
RIVN13.2900.1%
CYD22.1900.16%
HMC33.990-0.3%
TM193.000-2.83%
CVNA71.280-0.72%
PAG212.210-1.04%
LAD298.770-10.89%
AN178.510-7.39%
GPI265.010-4.78%
ABG197.770-8.9%
SAH60.680-2.93%
TSLA398.500-5.32%
GM88.340-1.6%
F12.300-0.3%
RIVN13.2900.1%
CYD22.1900.16%
HMC33.990-0.3%
TM193.000-2.83%
CVNA71.280-0.72%
PAG212.210-1.04%
LAD298.770-10.89%
AN178.510-7.39%
GPI265.010-4.78%
ABG197.770-8.9%
SAH60.680-2.93%
TSLA398.500-5.32%
GM88.340-1.6%
F12.300-0.3%
RIVN13.2900.1%
CYD22.1900.16%
HMC33.990-0.3%
TM193.000-2.83%
CVNA71.280-0.72%
PAG212.210-1.04%
LAD298.770-10.89%
AN178.510-7.39%
GPI265.010-4.78%
ABG197.770-8.9%
SAH60.680-2.93%
Customer Experience
What Carvana’s growth means for traditional franchise dealers
The Carvana-Stellantis relationship is creating concerns among franchise dealers over whether the two companies are operating on a level playing field. On today's CBT Live segment, Len Bellavia, Founding Partner...
Why dealerships should treat vehicle detailing as part of the customer experience
Dealerships invest heavily in creating a positive customer experience. From the first online interaction to the showroom, service department and final vehicle delivery, every touchpoint can influence how a customer...
How dealers can balance AI with human customer experiences
Rapid advancements in artificial intelligence (AI) allow businesses to deliver instant responses, but reliance on technology alone risks alienating customers. During today’s episode of CBT Now, we’re joined by Joseph...
How dealers can improve service retention and create lifelong customers
Attracting new business and service is especially a top priority in automotive, but long-term success in fixed operations often comes down to retention. With ongoing retention pain points, Spencer Nicholson,...
How pre-framing helps dealers improve F&I close rates
As dealership customers become more payment-sensitive and less tolerant of friction, finance and insurance departments face growing pressure to modernize how they present products and build trust.
During the latest episode...
AI fixes the gaps that are costing you service customers
There are multiple areas where service breaks down, but most of it traces back to communication, specifically on the phone and over text, where customers are actually deciding whether to...
Shep Hyken on how customer experience drives loyalty in 2026
Businesses continue to face increasing pressure to deliver consistent service and reliable products. On today's episode of CBT Now, Shep Hyken, customer service and CX keynote speaker, New York Times...
Close more deals by responding to leads in minutes, not hours — Kyle Disher | RevDojo
Fast, consistent follow-up can determine whether a dealership closes a sale or loses a customer. On today’s episode of CBT Now, Kyle Disher, founder and CEO of RevDojo, shares insights...
Trust is the new currency: Winning loyalty as the automotive industry evolves
For decades, automotive retail followed a familiar rhythm. Consumers financed vehicles through dealerships, replaced them on predictable cycles, and returned to the dealership for service largely by default. That rhythm...
Latest Articles
Add us as a preferred source on Google