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Thursday, September 16, 2021
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Customer Experience

Customer Experience

How car dealers can focus on customer retention amid inventory challenges

Kimberly Hurley - 0
Earlier this month, the National Automotive Dealers Association (NADA) released its analysis of two studies recently conducted, including one that involved interviews with consumers and another that involved interviews with dealers. The studies give us some insight into the mindsets of both groups and how dealers can use the data to maintain and grow their […]
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Kain & Co.

How to communicate with customers while working with less inventory

David Kain - 0
On the latest episode of Kain and Co., host David Kain, president of Kain Automotive, shares the language that works well when it comes to working...
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Customer Experience

Five tips to improve customer retention in the service drive

Steve Mitchell - 0
We all know that locating new customers is more expensive than keeping the ones you have. Studies say it can be five times more costly...
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Customer Experience

3 Ideas for using the car wash as an income generator in your dealership

Brian Jones - 0
With less than 29% of consumers washing their vehicles at home, your dealership can gain a lot of profit by focusing on a car...
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Customer Experience

What is the most important measurement in business that leaders should consistently monitor? – Shep Hyken, NY Times best-selling author

CBT News - 0
Loyal and repeat customers are ideal for business owners to acquire, but not all businesses have a clear strategy to bring customers back. To...
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Customer Experience

Auto retail expert David Lewis discusses how car dealers can increase customer pay revenue

CBT News - 0
On today's show, we're pleased to welcome David Lewis, President, and CEO of David Lewis and Associates, and the host of Straight Talk right...
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Customer Experience

Four ways to improve customer engagement at your car dealership

Jason Unrau - 0
If there’s one thing that dealers have learned in the past 17 months, it’s how to be adaptable. Aside from a select few instances,...
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Fixed-Ops

3 ways car dealerships can compete for service customers

Brian Jones - 0
With nearly 50% of the dealership's profits coming from the service and parts department, it is critical that you appeal to new customers on...
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CBT News is a multimedia platform where top dealership professionals go to stay ahead and learn how to sell and service more vehicles more profitably. Automotive industry professionals learn the latest automotive news, sales and management training, best practices and so much more. In addition to providing the latest automotive news and in-depth interviews with industry leaders, CBT News also hosts weekly shows featuring the nation’s top automotive trainers and consultants, covering all departments of the dealership including sales, fixed ops, parts, management, leasing and finance. CBT News was created to deliver daily content that dealers can count on for help in running their dealerships better. If you are looking for a community where you can learn the latest auto news and get ahead in the car business, subscribe today.

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