Headlines

Tuesday, Mazda announced announced several leadership changes to its North American Operations. The current CEO and President of Mazda North American Operations (MNAO), Masahiro Moro, will be assuming the position of MNAO’s Chairman and CEO come April. To fill the void in MNAO presidency, Jeffrey...

On today's show, we continue our conversation with Glenn Pasch, CEO of PCG Digital where they have recently done over 50 audits with dealers to get a true and accurate sense of how they utilize their marketing and lead handling strategies. We explored the findings...

Having a good organic reach on social media simply refers to how well the posts of a page perform without having to have any money behind them. With the algorithm changes in the past few years, it’s caused a change with organic reach at...

Processes are the core tools for business. In order to become and remain successful and competitive, Dealership Service Departments must continuously improve their process. Failure to do so is likely to result in higher costs, lower revenues, less motivated employees and fewer satisfied customers. Business...

The days of just using your car to get from Point A to Point B are over. Today, cars are not only collections of gears and steel, but they are also becoming as technologically innovative and connected as the average smartphone. Today’s cars have features...

Slipped in amongst other budget saving measures in the 150-page 2020 fiscal year budget proposed by the Trump Administration was “Repeal the qualified plug-in electric drive motor vehicle credit.” According to the data provided in the proposal, if tax credits for electric vehicles (EV)...

Every dealer knows there are ways in which the auto industry needs to change in order to attract talented employees, especially women. On today’s show, we check out Jim’s recent interview with Don Hall, president and CEO of the Virginia Automobile Dealers Association. In addition to...

Interviewing for any position at a dealership is a bit of a balancing act when assessing whether or not the person will be a good fit. Will they have the right personality? The right combination of experience and prior success? The dealership environment is a...

Auto loan interest rates continue to go up, according to a recent Edmunds analysis, with rates reaching their highest in a decade. Looking at the data collected, the annual percentage rate (APR) inched up from last year’s 5.19 percent on new cars to 6.26...

There’s been a lot on the agenda for dealer associations to contend with so far this year. On today’s show, we take a look at Jim’s recent conversation with Tim Jackson, president, and CEO of the Colorado Automobile Dealers Association. They discuss Colorado’s fight...