Used Car Sales Could Win Out If Customer Fears are Quelled

used car
J.D. Power forecasted that dealers would face higher prices for used car inventory after a strong start to pre-owned sales in 2019. Used vehicles are notoriously profitable with higher sales gross and above-average F&I income. The first quarter started just as well as 2019,...

Do You Have the Infrastructure to Allow Your Agents to Work from Home?

home
Live engagement has become a vital tool for assisting online car buyers throughout their purchasing process by taking the dealership to the customer. At the moment, 87 percent of shoppers start their journey online which means the first time they’re really going into your...

Sokal Digital and Advertising Agency Comes Through For Dealers During This Crisis

Sokalvideo
As part of our continuing coverage of the Coronavirus, we’re pleased to welcome back Mark Sokal, CEO of Sokal Digital and Advertising Agency. In this segment, Jim and Mark discuss the state of the auto retail industry in the midst of the Coronavirus, and...

Cox Automotive’s Zo Rahim Shares His Insight into Retail Automotive Results for March

Zo Rahimvideo
As part of our continuing coverage of the Coronavirus, we’re pleased to welcome back Zo Rahim, Manager of Economics and Industry Insights at Cox Automotive. In this segment, Zo and Jim discuss monthly sales totals and predictions for the auto retail industry as it...

On CBT News for April 6, 2020: GNYADA President Mark Schienberg Discusses How Dealers Are Adapting During the Coronavirus Outbreak

Mark Schienbergvideo
Today on CBTNews.com - Monday, April 6th, 2020: GNYADA President Mark Schienberg Discusses How Dealers Are Adapting During the Coronavirus Outbreak On today's show, we continue our Coronavirus Coverage by speaking with Mark Schienberg, President of the Greater New York Automobile Dealers Association. Mark and Jim...

Six Ways You Can Help Your Customers Navigate After-Sales Services During COVID-19

customers
The situation regarding COVID-19 is constantly changing, and it is altering the landscape of each facet of our lives. Dealerships are in a unique position as the act of shopping for a car is mostly still an in-person and onsite experience. However, things are...

How Dealers Can Support Fixed-Ops through the Coronavirus Pandemic

fixed-ops
As the coronavirus pandemic stretches from weeks into months, dealers are shifting focus from short-term fixes to long-term plans in order to adapt to the lengthening economic restrictions. As car sales continue to slide, fixed-ops will necessarily become a bigger part of the plan...

Paul J. Daly Discusses the Big Takeaways from his Automotive State of the Union Event

Paul J. Dalyvideo
As part of our continuing coverage of the Coronavirus, we’re pleased to welcome back Paul J. Daly, Founder and CEO of Congruent Story, and host of the popular “Clarity Compressed” podcast. In this segment, Paul and Jim discuss the inspiration and key takeaways from...

5 Pieces of Advice from Veteran Trainer Mark Tewart to Weather the Coronavirus

Mark Tewartvideo
As part of our continuing coverage of the Coronavirus, we’re pleased to welcome back Mark Tewart, President of Tewart Enterprises, best-selling author of "How To Be A Sales Superstar" and host of On the Mark right here on CBT. Mark and Jim discuss virtual...

On CBT News for April 3, 2020: Bill Wittenmyer Discusses COVID-19, Digital Retailing, and Working Remotely

Bill Wittenmyervideo
Today on CBTNews.com - Friday, April 3rd, 2020: Bill Wittenmyer Discusses COVID-19, Digital Retailing, and Working Remotely On today's show, we continue our Coronavirus Coverage by speaking with Bill Wittenmyer, Partner and Vice President of Sales and Operation at Elead CRM. Get Back to the Phone Basics...

HEADLINES

Brian Benstockvideo

Paragon Honda’s Brian Benstock on Preparing for the Future of Auto Retail Transactions Post-Coronavirus

As part of our ongoing coverage of the Coronavirus, we’re pleased to welcome back Brian Benstock, Partner GM and VP at Paragon Honda and Acura....
Boniface Hiers Kiavideo

How Boniface Hiers Kia is Changing its Business Strategy to Protect Staff and Serve...

As part of our ongoing coverage of the Coronavirus, we’re pleased to welcome Justin Jarek, General Manager of Boniface Hiers Kia in Melbourne, Florida....
Paul Potratzvideo

The Importance of Compassionate Marketing Messaging During COVID-19 – Paul Potratz, PPADV

As part of our ongoing coverage of the Coronavirus, we’re pleased to welcome back Paul Potratz, Owner of Potratz Partners Advertising. In this segment,...
Pete MacInnisvideo

On CBT News for April 7, 2020: Do Dealers Have the Right Tools For...

Today on CBTNews.com - Tuesday, April 7th, 2020: Do Dealers Have the Right Tools For Digital Retailing? - Pete MacInnis, eLEND Solutions On today's show, we...

Selling Your Customer’s Story to the Bank

Some dealerships like to cut corners in order to get a customer approved by the lender. On this week's episode of F&I Today, Becky...

March Kerrigan Report: How will COVID-19 Affect Dealership Earnings for the...

Welcome to the Kerrigan Advisors Market Update with Jim Fitzpatrick and Erin Kerrigan, Founder and Managing Director of Kerrigan Advisors. In this segment, Erin...

The Importance of Confirming Appointments

On this week's episode of Kain & Co., David Kain talks about confirming appointments with your ptoential customers in order to move to the...
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