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Anna Delvillar

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Staff Writer for CBT News
video

How to Incorporate Dynamic Video into Your Dealership’s Marketing Strategy – Jeff Brown, Force...

On today’s show, we welcome back Jeff Brown, Chief Revenue Officer at Force Marketing. Jeff discussed the big takeaways from Digital Dealer and how...
Cheryl Miller

AutoNation Announces Cheryl Miller As New Chief Executive Officer

After only four months of service, former AutoNation CEO Carl Liebert was replaced by Cheryl Miller on Monday, July 22nd. Miller has been with...
Mark O'Neil

Cox Automotive COO, Mark O’Neil Set to Retire in February 2019

After nearly three decades in the auto retail industry showered with successful startups and distinguished executive roles, Cox Automotive's COO, Mark O'Neil will end...
Model 3

Tesla Launches Direct Delivery Initiative To Answer Model 3 Demand

It's no secret that Tesla has been having difficulty meeting the production and delivery demands for its Model 3 customer reservations, which prompted industry experts...
newscast

AutoNation’s Mike Jackson Ends His Tenure As CEO After Almost 20 Years

After 20 years of overseeing the largest chain of auto dealerships in the country, AutoNation's CEO Mike Jackson will step down, and transition to executive...
F&I

Should Sales Handle F&I? Maybe, Maybe Not.

Back in the day, it would never have been thought of to have a salesperson present F&I products out on the floor. Sales was...
dealership

Setting Up Your Dealership Teams for Success: Six Ways to Begin Building Strong Teams...

Your dealership is a sum of its parts, and these parts are every member of your team. The success of your dealership doesn’t just...
education

The Benefits of Having a Customer Education Campaign at Your Dealership

Once upon a time, there were only a few car models in existence, all with a limited number of features. Demonstrating how a car...
Jeff Havensvideo

The Keys to Creating a Healthy and Vibrant Culture in Your Dealership From the...

On today’s show, we’re pleased to welcome back Jeff Havens, business development trainer and author of the best selling book, “Unleash Your Inner Tyrant!”...
USMCA

Auto Industry Leaders Express Support for USMCA and Urge Congress to Approve It

With bated breath, many in the automotive industry have been waiting for the word on the United States-Mexico-Canada Agreement (USMCA) and how it will...

The Active Delivery Process

On this week's episode of the Weekly Tune-Up, Jim Fitzpatrick is once again joined by guest host Michael Roppo, President of Automotive Management Resources....

Don’t Be Like Everyone Else On The Demo Drive

The demo drive is where the customer falls in love with the vehicle. Don't be like everyone else. Let the customer decide where they...

The Steps to Negotiating

On this week's episode of On the Mark, Mark Tewart talks about having a gameplan when it comes to negotiating and knowing how you...

Using the Right Language When Speaking to the Customer

Many headaches can be avoided in the dealership by using the right language with customers. On this week's episode of Kain & Co., David...