Fixed-Ops

Though it might still feel like summer where you live, winter is indeed on its way. With it comes all kinds of challenges for car owners. The proactive dealership is one that’s looking ahead and thinking about how they can mitigate these challenges, offering...

In this segment, Jim Fitzpatrick talks with David Lewis, CEO and President of David Lewis & Assoc. and discuss the auto industry as it moves into the fourth quarter of 2018. David explains how within the remaining 90 to 100 days of the fiscal year, dealerships need...

Employee turnover is something every dealership tries to avoid, especially when it comes to your service center. According to a recent study from the NADA, the average turnover rate is at an alarming 67 percent. Today, Jim Fitzpatrick talks with Fixed Ops Expert and...

According to a recent report, service departments now comprise 49 percent of a dealership's gross profit. CBT Automotive Network sits down with Jim Roche, VP of marketing and management services for Cox Automotive's Xtime, to discuss this boost in the industry. In the latest 2018 service industry...

Keeping Talent Is Key To SuccessFor many years, dealership fixed operations departments have fought to attract and retain qualified talent. I don’t have to tell you that you can’t just place an order at the “technician factory” for example and ‘POOF!’ get a shop...

According to a recent article by Wards Auto, an Atlanta Nissan dealership is doing well selling prepaid maintenance plans. The dealership, Town Center Nissan, is selling roughly one hundred and sixty maintenance plans a month and sees an average of 75% of plan holders...

A Professional Service Advisor is the person your valued customers have the most contact with at the dealership while getting their cars serviced. It’s important for them to always be on top of their game. Here are some tips on how to turn a...

According to Wikipedia, the United States automotive aftermarket was estimated to be worth $318.2 billion in 2013 and contributed more than 2.3% to GDP. These numbers have risen since then and are driven by record new vehicle sales and high demand for vehicle customization. This...

With Amazon’s recent purchase of the online pharmacy company Pillpack, it is hard to ignore the thought:  is there any industry Amazon founder Jeff Bezos doesn’t want to dominate if there is a profit to be made?  In less than 25 years Amazon has...

Is it time for your dealership’s DMS system to be updated? Or is it time to look into getting a new one altogether? No matter the reason, finding the right DMS for your dealership is one of the more important decisions you can make....