Increase Vehicle Sales By Using These Tactics in Your Fixed-Ops Department – David Lewis

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In this segment, Jim Fitzpatrick talks with David Lewis, CEO and President of David Lewis & Assoc. and discuss the auto industry as it moves into the fourth quarter of 2018. David explains how within the remaining 90 to 100 days of the fiscal year, dealerships need...

How Career Path Models Can Curb Employee Turnover in Fixed-Ops – John Fairchild

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Employee turnover is something every dealership tries to avoid, especially when it comes to your service center. According to a recent study from the NADA, the average turnover rate is at an alarming 67 percent. Today, Jim Fitzpatrick talks with Fixed Ops Expert and...

Safeguard Growth and Profitability in Your Dealership By Focusing on Fixed-Ops – Jim Roche

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According to a recent report, service departments now comprise 49 percent of a dealership's gross profit. CBT Automotive Network sits down with Jim Roche, VP of marketing and management services for Cox Automotive's Xtime, to discuss this boost in the industry. In the latest 2018 service industry...

Keeping Talent Is Key To Success

career paths
Keeping Talent Is Key To SuccessFor many years, dealership fixed operations departments have fought to attract and retain qualified talent. I don’t have to tell you that you can’t just place an order at the “technician factory” for example and ‘POOF!’ get a shop...

With Prepaid Maintenance Plans Everyone Wins

prepaid maintenance plans
According to a recent article by Wards Auto, an Atlanta Nissan dealership is doing well selling prepaid maintenance plans. The dealership, Town Center Nissan, is selling roughly one hundred and sixty maintenance plans a month and sees an average of 75% of plan holders...

Professional Service Advisor Qualities: A Quick Checklist to See If You Have the Right People

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A Professional Service Advisor is the person your valued customers have the most contact with at the dealership while getting their cars serviced. It’s important for them to always be on top of their game. Here are some tips on how to turn a...

Is Your Dealership Capitalizing on the Multi-Billion Dollar Automotive Aftermarket Industry?

aftermarket
According to Wikipedia, the United States automotive aftermarket was estimated to be worth $318.2 billion in 2013 and contributed more than 2.3% to GDP. These numbers have risen since then and are driven by record new vehicle sales and high demand for vehicle customization. This...

Want to Increase Tire Sales? Here’s How to Do it!

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With Amazon’s recent purchase of the online pharmacy company Pillpack, it is hard to ignore the thought:  is there any industry Amazon founder Jeff Bezos doesn’t want to dominate if there is a profit to be made?  In less than 25 years Amazon has...

How to Leverage Technology In Auto Sales – John Grace

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Is it time for your dealership’s DMS system to be updated? Or is it time to look into getting a new one altogether? No matter the reason, finding the right DMS for your dealership is one of the more important decisions you can make....

Building A Vibrant Service Department

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Creating an environment where customers feel relaxed and well cared for can be a tough thing to achieve with the many pressures being felt by the advisors who work the front line in a busy dealership service department.  Today’s advisors take multitasking to new...

HEADLINES

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How to Build a Successful Service BDC Model and Increase Sales | Why You...

Today on CBTNews.com - Monday, October 15th, 2018: How to Build a Successful Service BDC Model and Increase Sales - Sarah Vantine, Scott Clark Auto...
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Mapping Out the First and Last Hours of Your Day

In auto retail, things can slip through the cracks during your process. Glenn Pasch suggests mapping out the first and last hours of your...
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Why you want customers to tell you NO in the Service Drive

Something you’ve probably noticed in your Service Drive; Customers almost never come out and say, “Please upsell me.” What’s more, your clients don’t even...
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Dealers Growing Market Share: What Really Separates Them from the Rest?

With multiple automotive conferences and expos filling the schedule, October has become known to many in the industry as “conference month.” This year, as...

Phone-Ups That Lead to a Sale

  On today's episode of Straight Talk, David Lewis talks about phone-ups and gives some powerful tips for turning an incoming customer call into a...

Do You Have Your “E’s” Turned Up Today?

Do you have your "E's" turned up today? Bring your enthusiasm, excitement, energy and experience into the dealership and watch what happens. Hear how...

Goals, Health, Wellness, and Achievement (Part 2)

  In part two of his three-part series on goals, health, wellness, and peak performance in the new year, Cory Mosley invites Delatorro McNeal, CEO...