Total Customer Connect’s OJ Laos: Tracking Service Repair Orders Online

customersvideo
  When customers drop off their cars at your dealership for service, they often feel as if their leaving one of their children with you. They want to know what's going on, when it's happening, and how it's happening. OJ Laos, Director of Product Management...

How to drive profitable growth in the service bay

servicevideo
  Right now, there are more than 250 million gasoline engines on the road. Over the next 10 years, another 80 to 100 million will be added. We're not going to flip the proverbial switch and electric vehicles are going to be in service bays. Jim...

Keys to Success for Selling Parts on eBay

ebay
The demand for auto parts on eBay is through the roof. eBay has devoted an entire website to selling auto parts called eBay Motors. eBay Motors is not just another category on eBay, it is an entire site dedicated to vehicles and auto parts....

Help Your Customers See the Value in Your Service Drive

service drive value
If you happen to be someone who grew up in the days when grocery stores gave S&H Green Stamps, Plaid Stamps or Top Value Stamps with every purchase, you may remember how much value that represented to the lady of the house who did...

Proper Training Processes for a New Service Advisor

service advisor
The service department front line is a pivotal position in the dealership. Staff there have the ability to create loyal customers or repel your clientele swiftly. Each service advisor generates several times the annual income of a sales consultant, yet often receives little to...

Service Retention: How online culture is slowly killing your service drive – Total Customer Connect

Most Americans shop on Amazon or eBay and the negative impact on brick and mortar retail outlets is far-reaching. Customers have proven they want to shop and order goods and services online, and are leaving the traditional consultation style establishments behind. When we shop on...

Should We Use Coupon Promotions in the Service Drive?

coupon promotions
In a general sense coupons are a great way to boost sales and generate buzz around a particular product or service. A successful coupon campaign can boost the bottom line and can even create or expand a loyal customer base. However, with all of...

Actions Service Advisors Take to Compound Customer Satisfaction and Profitability

customer satisfaction
Being a Service Advisor can be an overwhelming, stressful situation. The job may seem that you are constantly being bombarded with requests, tasks, and duties that keep you on your heels and on the defensive. In this situation, it feels like you don’t have time...

Five Improvements to Make your Parts Department Operate More Efficiently

service department
Manage Your Inventory Unfortunately, there is still a lot of guesswork that goes into inventory planning at many dealerships. This does not have to be the case in our modern age. There are many tools available (that we will talk about later in the article)...

Departure Thank You Gifts in the Service Drive

service
Of all the virtues in life, gratitude could probably be considered the mother of them all. Think about it.  Gratitude is the humility to recognize that we are not alone in this life and that we all depend on each other to get by....

HEADLINES

newscastvideo

Making Changes and Meeting Customer Expectations | Trump administration tax hike might impact car...

  On today's CBT Newscast for Monday, February 19th, 2018: Michael Anderson: Making Changes and Meeting Customer Expectations Consumers have changed and it’s impacting Car Dealerships. Michael...
cusotmersvideo

Zeroing In On Your Customers’ Wants and Needs

  On this week's episode of Straight Talk, David Lewis talks about how to discover your customers' true wants and needs by asking the right...
customer expectationsvideo

Michael Anderson: Making Changes and Meeting Customer Expectations

  Consumers have changed and it’s impacting Car Dealerships. Michael Anderson, CEO of The Rikess Group, has some suggestions on how you can you can...
sales

4 Opportunities That Create More Sales

Opportunity #1 – Bring your own business To be successful for a long period of time you must create lead generation marketing. Lead generation equals...

Zeroing In On Your Customers’ Wants and Needs

  On this week's episode of Straight Talk, David Lewis talks about how to discover your customers' true wants and needs by asking the right...

Don’t be like everyone else on the demo drive

The demo drive is where the customer falls in love with the vehicle. Don't be like everyone else. Let the customer decide where they...

The 7 Circles of Internet Sales Success – The Coaching Circle

On today's episode of Progressive Retail, Cory Mosley discusses how to increase your sales by using the 7 Circles of high profit, high volume...