Fixed-Ops

The body shop or collision repair industry has slightly diminished, however there are still new shops entering the fray to get their share of the revenue that is out there.  The way the insurance companies deal with these repairs has made it harder for...

If you think back 20-30 years ago, almost every dealership had a body shop. Customers brought their cars to the dealer’s body shop because of the perceived quality of service, and lack of alternative options. With time, independent body shops and nationwide chains grew and...

A dealership must pursue a course to help their customers sustain their vehicles to the utmost degree of maintenance. This is a service that is expected to benefit the customers experience and value from their car. Cars are a substantial investment that people keep...

Today’s hiring market is rough. Attracting and retaining good employees is more difficult than ever. We live in a world of entitlement and fluid change. Employees who aren’t getting exactly what they want will bolt to a new opportunity much faster than ever before....

When a customer comes to your service department with a problem, they expect you to fix it. It is your job. Unfortunately, fixing it right the first time does not happen every time.  If you live and work in the world of fixed ops,...

This is the age of information. Business is smarter and agiler than ever before thanks to insights and analytics that were not available in the not so distant past. When it comes to new and used vehicle sales, most dealers do a great job...

If your fixed-ops doesn’t have its own marketing budget, then shame on you! Far too many dealers treat fixed-ops as an afterthought, content to spend unconscionable amounts of money on attracting new buyers without any thought as to cultivate those new buyers and turn...

Say the low today in Atlanta is 26 degrees and the high is 54. It's not too cold to shutdown a service bay, but where your dealership is, it might be cold enough to at least shut the bay doors. Becky Nixon, host of...

Your service department is a lot like a Doctor’s office. Most of the people that come in would rather be somewhere else. A customer is usually in your service drive either because something broke, or because it’s time for dreaded maintenance. Either way, you...

The old cliché tells us that ‘Talk is Cheap.’ But every sale in your dealership begins with talk. Likewise, dissatisfied service customers can give you a low CSI rating, not because their repair work was done wrong, but because did not like the way...