Fixed-Ops

On today’s show, we’re pleased to welcome back Dennis McGinn, CEO and Founder of Rapid Recon, a data-driven solutions company that aims to reduce inefficiencies in your dealership's reconditioning process. Stop by the Rapid Recon booth #2693C at this year's upcoming NADA Show for...

Scheduling impacts every area of your service department. The challenge is that many advisors and appointment setters see the appointment process as something to just get through quickly; many advisors will often brag about how they can make an appointment in 30 seconds or...

Working with Service Departments has allowed me to be exposed to many different strategies, techniques, processes as well as the latest technologies, software and tools, all with the same basic function; to advance the companies goals of client satisfaction and profitability. A well thought...

Technology has become so advanced. Most technology is designed to improve communication and make us more efficient, but technology is really just a means to an end. In the end, we want to take care of customers and sell more cars, service and parts. Text...

Creating an environment where customers feel relaxed and well cared for can be a tough thing to achieve with the many pressures being felt by the advisors who work the front line in a busy dealership service department.  Today’s advisors take multitasking to new...

There is a “Technician Drought” that has been plaguing the car industry for decades, pretty severely for the past 5 years or so. Finding and keeping excellent quality techs has been as elusive as a rainstorm in the middle of the desert. Like a...

In today’s highly competitive service retail business market, every service type business is a commodity that can most likely be found in a similar form usually at a better price. So they say? Successfully competing in a service driven economy with thousands of channels...

It’s important for them to always be on top of their game. Here are some K.A.S.H. (Knowledge, Attitude, Skills & Habitual) tips on how to turn a good service consultant into a professional one. Integrity:  Integrity is the first thing you need to look...

Every dealer is always looking for new and innovative strategies to increase their sales. And while there are many ways to do it, our next guest has taken a slightly unconventional approach with the help of a facilitator placed in the service department, producing...

With all the technical innovations now available in the modern automobile, it stands to reason there would be a corresponding effect on the maintenance requirements that would help reduce costs to the consumer.  Today, most manufacturers offer at least some level of free maintenance...