Fixed-Ops

A well-functioning service department is the lifeblood of any dealership. In many ways, it is the face of your dealership that customers experience more frequently than your sales department. There is huge potential here to deliver a quality product (service) to customers and cement...

General Motors rolled out a new warranty option on October 15th of this year, that is unlike any extended warranty currently in the market. GM touts that the new warranty is a “true, extended bumper-to-bumper limited warranty” that is added directly to the vehicle,...

If a car dealership has a punching bag for frustration, it’s Fixed Operations. So much happens under the Fixed Operations umbrella critical to vehicle sales that when hiccups occur fingers seem to naturally point there. The Fixed Ops director’s phone often lights up with calls...

Something you’ve probably noticed in your Service Drive; Customers almost never come out and say, “Please upsell me.” What’s more, your clients don’t even know they need what you are about to present most of the time. Asking someone to buy from you “in...

With almost all car shopping done in the virtual space, dealers are seeing an increased value in their BDC. With this success, it looks like more and more dealerships are looking to bring the same BDC model over to the service department for even...

Success in your service department relies heavily on teamwork. No single member of the team can perform all of the tasks necessary for a successful customer experience. There are too many moving parts. The customer service experience begins with service advisors greeting the customer and...

Though it might still feel like summer where you live, winter is indeed on its way. With it comes all kinds of challenges for car owners. The proactive dealership is one that’s looking ahead and thinking about how they can mitigate these challenges, offering...

In this segment, Jim Fitzpatrick talks with David Lewis, CEO and President of David Lewis & Assoc. and discuss the auto industry as it moves into the fourth quarter of 2018. David explains how within the remaining 90 to 100 days of the fiscal year, dealerships need...

Employee turnover is something every dealership tries to avoid, especially when it comes to your service center. According to a recent study from the NADA, the average turnover rate is at an alarming 67 percent. Today, Jim Fitzpatrick talks with Fixed Ops Expert and...

According to a recent report, service departments now comprise 49 percent of a dealership's gross profit. CBT Automotive Network sits down with Jim Roche, VP of marketing and management services for Cox Automotive's Xtime, to discuss this boost in the industry. In the latest 2018 service industry...