Winter Preparedness: What Should Your Dealership Offer?

winter preparedness
Winter is coming. It may have already started to hit in some parts of the country. Where I come from, we often joke (at the first sight of snow) about how many drivers have forgotten how to drive in the snow since last winter....

How ReconVelocity is Helping Dealers Get Their Vehicles Retail-Ready Faster – Hugh Hathcock & Chris Slaydon

Hugh Hathcockvideo
On today's show, we pleased to welcome back Hugh Hathcock, owner of ReconVelocity and one of his most successful clients, Chris Slaydon of Vernon Auto Group. VIDEO TRANSCRIPT: Jim Fitzpatrick: Hi everyone. Jim Fitzpatrick on another edition of CBT News. Thanks so much for joining us...

Where Performance is Measured and Reported, Performance Improves!

performance
In any arena, business or sport, top performers are identified through constant, ongoing performance evaluations. If you can’t evaluate their performance, then how can you identify their status as a top performer? Service advisors are no different, in the fast-paced world of the service drive,...

The Importance of Modernizing the Reconditioning Process at Your Dealership – Mike Boyd, Cox Automotive

reconditioningvideo
With used cars expected to play a big part in the 2020 auto market, a modern approach to vehicle reconditioning can shave off days worth of holding costs and get retail dollars in the door faster. Recently, my co-host Bridget Fitzpatrick caught up with...

Attracting Auto Technicians in a Highly Competitive Market – Don Reed, DealerPRO Training

Don Reedvideo
On today’s show, we’re pleased to welcome back Don Reed, CEO of DealerPRO Training, one of the nation’s top fixed-ops training platforms for dealers. VIDEO TRANSCRIPT:  Jim Fitzpatrick: Hi everyone. I'm Jim Fitzpatrick. Thanks so much for joining me on another edition of CBT News. Today,...

5 Fixed-Ops Trends to Pay Attention to in Q4 of 2019

fixed-ops
As 2019 winds to a close, it is important to recognize trends that are occurring in the world of Fixed-Ops. 2019 has brought many changes and evolutions in the automotive world. The landscape is rapidly changing. Some changes are good, some might be perceived...

6 Tips to Make the Reconditioning Process Easier and More Efficient

reconditioning
One of the fastest ways to increase used vehicle sales and profits is to streamline the reconditioning process. Buying great inventory at a great price is only half the battle. Great inventory buys can lose their effect fast if that inventory sits for too...

How Manheim’s New Apprentice Program is Helping to Tackle the Technician Shortage – Tony Markese, VP of Reconditioning

Apprentice Programvideo
The challenge for service managers isn’t just finding warm bodies, it’s finding qualified and skilled technicians who are willing to step into open positions. However, some auto industry players are taking a different approach, and training newcomers from start to finish. One of these...

How to Turn Recalls Into Positive Customer Experiences

recalls
Recalls are never good news for customers. At best, it means the added inconvenience of scheduling an appointment, waiting for the repair, and/or leaving their vehicle with the dealership. At worst, unaddressed recalls can cause accidents, or induce fear of potential issues. In 2018, around...

5 Tips and Strategies for an Effective Service Department Mentoring Program

service
Apprenticeship is a concept as old as time. It used to be that the ONLY way to learn a trade was to serve an apprenticeship to a master of the chosen craft. Now, with technical schools and refined training programs, the apprenticeship is no...

HEADLINES

dividedvideo

A House Divided Will Not Stand

"A house divided will not stand." Make sure your heart and mind are in the same place when you come in today. Jonathan Dawson...
week in reviewvideo

CBT News Week In Review: November 15, 2019

CBT News Week In Review for Friday, November 15th, 2019: Dennis McGinn and Jon Burkeen Discuss the Best Ways to Manage Your Recon Process I'm very...
vehicles

Four Unique Vehicle Design Trends

Automotive technology is always changing rapidly to adapt to new inventions that will make driving easier and more enjoyable. From electric vehicles to bluetooth...
social media

How Social Media Influencers Are Changing the Auto Industry

As consumer attention fragments among the various pulls of modern-day media, companies are turning to unconventional sources to move their products front and center....

A House Divided Will Not Stand

"A house divided will not stand." Make sure your heart and mind are in the same place when you come in today. Jonathan Dawson...

Adjusting Your Language for the Customer

On this week's episode of On the Mark, Mark Tewart talks about the power of language and how it can both help and hurt...

Accountability in Dealership Management

On this week's episode of Kain & Company, David Kain goes over the role of managers and how critical it is to be held...