How to Cut Costs and Improve Quality in your Service Department

costs
A well-functioning service department is the lifeblood of any dealership. In many ways, it is the face of your dealership that customers experience more frequently than your sales department. There is huge potential here to deliver a quality product (service) to customers and cement...

Are Manufacturer Add-on Warranties Good for Dealers?

warranty
General Motors rolled out a new warranty option on October 15th of this year, that is unlike any extended warranty currently in the market. GM touts that the new warranty is a “true, extended bumper-to-bumper limited warranty” that is added directly to the vehicle,...

Fixed-Ops’ Slant on Reconditioning

fixed operations
If a car dealership has a punching bag for frustration, it’s Fixed Operations. So much happens under the Fixed Operations umbrella critical to vehicle sales that when hiccups occur fingers seem to naturally point there. The Fixed Ops director’s phone often lights up with calls...

Why you want customers to tell you NO in the Service Drive

NO
Something you’ve probably noticed in your Service Drive; Customers almost never come out and say, “Please upsell me.” What’s more, your clients don’t even know they need what you are about to present most of the time. Asking someone to buy from you “in...

How to Build a Successful Service BDC Model and Increase Sales – Sarah Vantine, Scott Clark Auto Group

BDCvideo
With almost all car shopping done in the virtual space, dealers are seeing an increased value in their BDC. With this success, it looks like more and more dealerships are looking to bring the same BDC model over to the service department for even...

How to Strengthen the Teamwork Between Service Advisors

teamwork
Success in your service department relies heavily on teamwork. No single member of the team can perform all of the tasks necessary for a successful customer experience. There are too many moving parts. The customer service experience begins with service advisors greeting the customer and...

Winter Is Coming, What Is your Dealership Offering?

winter
Though it might still feel like summer where you live, winter is indeed on its way. With it comes all kinds of challenges for car owners. The proactive dealership is one that’s looking ahead and thinking about how they can mitigate these challenges, offering...

Increase Vehicle Sales By Using These Tactics in Your Fixed-Ops Department – David Lewis

salesvideo
In this segment, Jim Fitzpatrick talks with David Lewis, CEO and President of David Lewis & Assoc. and discuss the auto industry as it moves into the fourth quarter of 2018. David explains how within the remaining 90 to 100 days of the fiscal year, dealerships need...

How Career Path Models Can Curb Employee Turnover in Fixed-Ops – John Fairchild

career pathsvideo
Employee turnover is something every dealership tries to avoid, especially when it comes to your service center. According to a recent study from the NADA, the average turnover rate is at an alarming 67 percent. Today, Jim Fitzpatrick talks with Fixed Ops Expert and...

Safeguard Growth and Profitability in Your Dealership By Focusing on Fixed-Ops – Jim Roche

fixed-opsvideo
According to a recent report, service departments now comprise 49 percent of a dealership's gross profit. CBT Automotive Network sits down with Jim Roche, VP of marketing and management services for Cox Automotive's Xtime, to discuss this boost in the industry. In the latest 2018 service industry...

HEADLINES

newscastvideo

What Your Building Design Says About Your Dealership? | 3 Hot F&I Topics for...

Today on CBTNews.com - Thursday, December 13th, 2018: What Your Building Design Says About Your Dealership? - Nicholas Berndt, AMSI The design and layout of your...
F&I

3 Hot F&I Topics for 2019 and Tips to Be Ready Now…

As 2018 draws to a close, dealerships already have an eye on the potential issues that could be facing them in the new year,...
customersvideo

Do Your Customers Want to Tell People About You?

Everyone has a why buy message. However, Glenn wants to know when your customers do business with you, do you make them feel good...
customer

Moving Dealerships From Transaction-Centric to Customer-Centric

Looking to 2019 and beyond, margin compression and customer expectations are among several factors that will increase, while more pressure from both existing and...

How to Compensate Your Team

On this week's episode of Kain & Company, David talks about compensation plans and how to pay your team members fairly.

Cross-Selling and Pump-In, Pump-Out Data

On this week's episode of Auto Marketing Now, Brian Pasch talks about cross-selling and pump-in, pump-out data as well as some new tools to...

What Questions Do You Ask Yourself?

The questions you ask yourself can tell a lot about your life. On this week's edition of On the Mark, Mark Tewart wants to...