Dennis McGinn Discusses How Dealers Can Create Less Waste In Their Inventories

Dennis McGinnvideo
On today’s show, we’re pleased to welcome back Dennis McGinn, CEO and Founder of Rapid Recon, a data-driven solutions company that aims to reduce inefficiencies in your dealership's reconditioning process. Stop by the Rapid Recon booth #2693C at this year's upcoming NADA Show for...

10 Ways To Improve the Art of Appointment Setting

appointment
Scheduling impacts every area of your service department. The challenge is that many advisors and appointment setters see the appointment process as something to just get through quickly; many advisors will often brag about how they can make an appointment in 30 seconds or...

The Power of 4DX in the Service Department!

service
Working with Service Departments has allowed me to be exposed to many different strategies, techniques, processes as well as the latest technologies, software and tools, all with the same basic function; to advance the companies goals of client satisfaction and profitability. A well thought...

Why Are Service Departments Still Not Texting?

texting
Technology has become so advanced. Most technology is designed to improve communication and make us more efficient, but technology is really just a means to an end. In the end, we want to take care of customers and sell more cars, service and parts. Text...

Building A Vibrant Service Department

service
Creating an environment where customers feel relaxed and well cared for can be a tough thing to achieve with the many pressures being felt by the advisors who work the front line in a busy dealership service department.  Today’s advisors take multitasking to new...

Dealing with the Technician Drought

technician
There is a “Technician Drought” that has been plaguing the car industry for decades, pretty severely for the past 5 years or so. Finding and keeping excellent quality techs has been as elusive as a rainstorm in the middle of the desert. Like a...

The Power of Strong Fixed-Ops Business Footings and Foundations

foundation
In today’s highly competitive service retail business market, every service type business is a commodity that can most likely be found in a similar form usually at a better price. So they say? Successfully competing in a service driven economy with thousands of channels...

The Knowledge, Attitude, Skills & Habits of A Professional Service Advisor

service
It’s important for them to always be on top of their game. Here are some K.A.S.H. (Knowledge, Attitude, Skills & Habitual) tips on how to turn a good service consultant into a professional one. Integrity:  Integrity is the first thing you need to look...

Best of 2019: How Sellers Auto Group Increased Sales With the Help of a Facilitator – Sam Slaughter, Owner

facilitatorvideo
Every dealer is always looking for new and innovative strategies to increase their sales. And while there are many ways to do it, our next guest has taken a slightly unconventional approach with the help of a facilitator placed in the service department, producing...

Is Factory Maintenance Effecting Hours Per RO?

maintenance
With all the technical innovations now available in the modern automobile, it stands to reason there would be a corresponding effect on the maintenance requirements that would help reduce costs to the consumer.  Today, most manufacturers offer at least some level of free maintenance...

HEADLINES

Sarah Vantinevideo

CBT Automotive Newscast for February 18, 2020

 Today on CBTNews.com - Tuesday, February 18th, 2020: Unlock Additional Finance and Service Revenue with a Comprehensive BDC Strategy On today’s show, we’re pleased to welcome...
F&I

Better Framing, Better Context Equals Higher F&I Sales

Paint the picture. That’s what nearly every self-professed sales guru says when training salespeople. Appeal to their emotions and get them to ‘see’ themselves...
employee dress

Dress to Impress: What Message is Your Dealership Staff Sending?

30 years ago, it seemed that everybody wore a suit and tie to work. While suit and tie may be overkill for most industries...
website trafficvideo

Improve Your Website Traffic

 Organic traffic is important and one of the largest portions of your marketing channels. On today's CBT Tip of the Day, Brian Pasch of...

Which F&I Products Should You Sell Online?

 On this week's episode of F&I Today, Becky Chernek explains why making all of your F&I products available online may not increase profits, and...

Taking Care of Your Service Technicians

On this week's episode of the Weekly Tune-Up, CBT's Jim Fitzpatrick talks to fixed-ops expert, and regular CBT contributor, John Fairchild of Fairchild Automotive...

How to Be Productive When Traffic is Slow

 On this week's episode of Straight Talk, David Lewis talks about some newer tools that you need to learn how to use in order...