Fixed-Ops

The efficiency of your dealership's recon process affects more than just your fixed-ops department. From dealer margins to the overall competitiveness of your store, there are many reasons why your dealership should consider revamping its recon process in 2019. Joining Jim today are Jeff "J.D."...

An efficient and well-run service drive is the heart and soul of any dealership. In many ways, it is the most heavily visited department for your customers who are coming in for repairs or routine maintenance. This presents a huge opportunity for dealers to...

To truly see CSI and revenue go through the roof, your first step is converting the phone from a liability into an asset. Unlike sales, the Service Department has long ignored the importance of the phone. It’s not often you see Service stakeholders invest in...

Dealers often find themselves in economic danger due to the gap that occurs between a vehicle's acquisition and when it’s retail ready. Being mindful of this gap can help you avoid any potential trouble. Here to explain this in more depth as he does...

In a time when the media often speaks about air pollution and the health benefits of clean air, it is hard to believe that most people, if they are driving a late model car, have more than likely never heard of the cabin air...

A well-functioning service department is the lifeblood of any dealership. In many ways, it is the face of your dealership that customers experience more frequently than your sales department. There is huge potential here to deliver a quality product (service) to customers and cement...

General Motors rolled out a new warranty option on October 15th of this year, that is unlike any extended warranty currently in the market. GM touts that the new warranty is a “true, extended bumper-to-bumper limited warranty” that is added directly to the vehicle,...

If a car dealership has a punching bag for frustration, it’s Fixed Operations. So much happens under the Fixed Operations umbrella critical to vehicle sales that when hiccups occur fingers seem to naturally point there. The Fixed Ops director’s phone often lights up with calls...

Something you’ve probably noticed in your Service Drive; Customers almost never come out and say, “Please upsell me.” What’s more, your clients don’t even know they need what you are about to present most of the time. Asking someone to buy from you “in...

With almost all car shopping done in the virtual space, dealers are seeing an increased value in their BDC. With this success, it looks like more and more dealerships are looking to bring the same BDC model over to the service department for even...