Saturday, February 27, 2021
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Fixed-Ops

How your fixed-ops department can turn service patrons into life-long customers

On today’s show, Lee Harkins joins host Jim Fitzpatrick to discuss the latest trends in fixed-ops. Harkins is the President and CEO of M5 Management Services, a company committed to helping dealerships, OEMs, and corporate clients improve their fixed operations business. Harkins begins the conversation by sharing his number one lesson learned from 2020 – […]
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How the pandemic has changed service operations for the better

Dealerships are just starting to get back on their feet since the COVID-19 pandemic. It's now time to take stock of what has changed...

Survey finds car owners significantly behind on maintenance due to pandemic

One in four car owners has not had their vehicles into the shop for servicing in the past 12 months, according to a survey...

How can service departments prepare for an EV-focused industry?

According to the International Energy Agency, electric car sales surpassed 2 million globally in 2019. These numbers only continue to grow higher, leaving dealerships...

How to get customers back for first service

It’s easy to think that a manufacturer’s free maintenance plan is enough to bring someone in for the first service if you just had...

Dealing with objections for service repairs

There’s no questioning how busy service advisors are, day in and day out. As the frontline workers in after-sales service, it falls on them...

Are fixed operations financing options necessary?

According to AAA, the average vehicle service invoice cost is now between $500 and $600 in the US. That pricing has been exacerbated by the pandemic...

How to position your fixed ops department for maximum success in 2021 – Ted Ings, Fixed Ops Roundtable

Fixed-ops practices in 2021 look a lot different than they ever have before. Here to talk about the fixed ops strategies that have evolved...
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