How to Help Service Advisors Handle Their Jobs — And Stress

service advisors
In 1965 Gordon Moore, co-founder of Fairchild Semiconductor and Intel, projected that the processing power of integrated circuits doubles about every two years, thus advancing technology at a pace that keeping up with would be hard. The observation is called ‘Moore’s Law’ and in...

How Your Service Advisors Can Build Better Relationships and Gain Customer Loyalty – Sally Whitesell

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CBT News' own Jim Fitzpatrick had the opportunity to speak with Sally Whitesell, Founder and CEO of SW Service Solutions, to talk about some of the best ways your service advisors can build better relationships with their customers and gain their loyalty for good. Dealerships...

Using Technology to Increase Service Sales and Efficiency – Jim Roche, Xtime

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CBT's own Jim Fitzpatrick sat down with Jim Roche, Senior Vice President of Marketing and Managed Services for Xtime, a Cox Automotive company, to talk about the effect of changing technology in the auto industry. Technology has been changing fixed-ops in the auto industry across...

5 Rules For Choosing The Right CRM For Your Dealership – Bill Wittenmyer

CRMvideo
Most of the data that dealers collect comes from their CRM. We spoke with Bill Wittenmyer, a partner at ELEAD1ONE, to talk about where he believes the direction of data among the automotive industry is heading and how dealerships can set themselves up to...

How to Create a Well-Functioning Service BDC

service bdc
Over the years we have seen huge improvements in the effectiveness of sales department Business Development Centers (BDC’s). With this success, it seems that more and more dealerships are looking to copy this BDC success over to the service department. There is huge potential for...

“We’re Seeing a Turn In Customer Retention and Service Departments Are The Foundation” – Jim Roche

Service Departmentsvideo
Jim Roche, Xtime's SVP of Marketing & Managed Services and CBT Automotive Network’s Jim Fitzpatrick discuss how many dealerships are missing out on opportunities for potential earnings from not prioritizing their dealership's service departments. In the weeks that followed Digital Dealer in Orlando and The NADA Show...

How to Maximize Profits in Your Service Department

service department
Service revenue has its ebbs and flows just like any other department, but it’s typically less exaggerated. The lows don’t swing quite so low and the highs are modest gains. But in the modern dealership era, fixed operations departments like the service department are...

Training New Recruits in Your Service Department

service department
Recruiting and training service personnel has been a hot topic of conversation in recent years. Attracting and retaining good talent in your service department is getting harder to do in an industry that continues to have more and more crossover with other, more attractive...

How Paragon Honda Uses Technology to Properly Serve Their Market – Brian Benstock

Paragon Hondavideo
Can you imagine the day when your customers can ask their Google Assistant to schedule their car for service? Or if their car is ready to be picked up from your service department? Well, that day is here for Brian Benstock, Vice President add...

How Paragon Honda Uses Technology to Properly Serve Their Market – Brian Benstock

Paragon Hondavideo
Can you imagine the day when your customers can ask their Google Assistant to schedule their car for service? Or if their car is ready to be picked up from your service department? Well, that day is here for Brian Benstock, Vice President add...

HEADLINES

Lisa Copelandvideo

Marketing Efforts Designed to Meet the Needs of Female Car Buyers – Lisa Copeland

CBT Automotive welcomes back sales strategist and speaker, Lisa Copeland to the network as we discuss what your dealership could do to improve with...
newscastvideo

Marketing Efforts Designed to Meet the Needs of Female Car Buyers | Keeping Online...

Today on CBTNews.com - Tuesday, August 21st, 2018: Marketing Efforts Designed to Meet the Needs of Female Car Buyers - Lisa Copeland CBT Automotive welcomes back...
autonomous vehicles

Is There a Lack of Enthusiasm for Autonomous Vehicles?

From Isaac Asimov’s short story Sally to the famous Batmobile, autonomous vehicles have captured the imaginations of many since the invention of the car....
managed floorvideo

Pros and Cons to a Managed Floor

On this week's Tom Stuker Show, Tom continues his managed floor series with "Pros and Cons to a Managed Floor."

Pros and Cons to a Managed Floor

On this week's Tom Stuker Show, Tom continues his managed floor series with "Pros and Cons to a Managed Floor."

Marketing to Changing Demographics

On this week's edition of the Weekly Tune-Up, Becky talks about marketing to everyone from baby-boomers to millennials and how you can appeal to...

What Are You Motivated By?

We all need motivation to keep us going and push us forward. On today's episode of Straight Talk, David Lewis asks, What keeps you...