The new formula for fixed ops success
Your service department is the backbone of your dealership. Through economic ups and downs, changing customer expectations, and new technology, service has stayed a steady source of profit and growth.
But...
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
Fixed-Ops
What AI means for the future of dealership headcount
AI will change where dealership employees spend their time more than it will shrink headcount. On today's edition of CBT Live, Todd Smith, CEO of QoreAI and Author of The Intelligent...
How Tom Wood Auto is fixing the technician shortage by running its own university
Finding skilled technicians and service advisors remains a major fixed ops challenge. So, one dealer group is training its own. On today's edition of CBT Live, Bill Demaree, Corporate Director...
M5’s Lee Harkins on unlocking hidden fixed ops revenue
A few overlooked fixed ops numbers show where service revenue is slipping away. On today's edition of CBT Live, Lee Harkins, President and CEO of M5 Management Services, explains why additional...
Iran conflict driving up oil costs, squeezing fixed ops margins
On the Dash:
Iran conflict disruptions are cutting oil suppliers' notice before price hikes to days, not weeks.
Dealers now pay $5 to $7 more per oil change than they...
Service scheduling improves industry-wide, Volkswagen dealers lead the pack
On the Dash:
Every brand in the study improved its service scheduling score, lifting the industry average 7 points
Volkswagen ranked first overall, Volvo second, with Acura, BMW, Mazda and...
Why fixed ops is the new front end for dealerships
In today’s market, the service lane may be the dealership’s most valuable opportunity to retain a customer before the next vehicle purchase. Skyler Chadwick, Director of Product Consulting at Cox...
Why aging vehicles are putting pressure on dealership service departments
Service departments may be busy, but that doesn’t necessarily mean they are operating more efficiently. According to Don Andres, Owner of Auto SCT Consulting & Training, an aging vehicle population...
Tully Williams shares the keys to 70% service retention
CBT News launched its first-ever live broadcast on August 24, 2026, streaming across all its social media platforms. Joining Co-Founders Jim and Bridget Fitzpatrick on this inaugural episode is Tully...
Dealers turn to fixed ops as vehicle sales soften
On the Dash:
Dealers are leaning on parts and service to offset weaker new-vehicle profitability.
Average parts and service gross profit rose to $5 million per dealership in 2025.
Ford...
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