Saturday, February 27, 2021
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Fixed-Ops

How your fixed-ops department can turn service patrons into life-long customers

CBT News - 0
On today’s show, Lee Harkins joins host Jim Fitzpatrick to discuss the latest trends in fixed-ops. Harkins is the President and CEO of M5 Management Services, a company committed to helping dealerships, OEMs, and corporate clients improve their fixed operations business. Harkins begins the conversation by sharing his number one lesson learned from 2020 – […]
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Fixed-Ops

How the pandemic has changed service operations for the better

Brian Jones - 0
Dealerships are just starting to get back on their feet since the COVID-19 pandemic. It's now time to take stock of what has changed...
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Fixed-Ops

Survey finds car owners significantly behind on maintenance due to pandemic

Jason Unrau - 0
One in four car owners has not had their vehicles into the shop for servicing in the past 12 months, according to a survey...
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Fixed-Ops

How can service departments prepare for an EV-focused industry?

Brian Jones - 0
According to the International Energy Agency, electric car sales surpassed 2 million globally in 2019. These numbers only continue to grow higher, leaving dealerships...
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Fixed-Ops

How to get customers back for first service

Steve Mitchell - 0
It’s easy to think that a manufacturer’s free maintenance plan is enough to bring someone in for the first service if you just had...
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Fixed-Ops

Dealing with objections for service repairs

Jason Unrau - 0
There’s no questioning how busy service advisors are, day in and day out. As the frontline workers in after-sales service, it falls on them...
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Fixed-Ops

Are fixed operations financing options necessary?

Jason Unrau - 0
According to AAA, the average vehicle service invoice cost is now between $500 and $600 in the US. That pricing has been exacerbated by the pandemic...
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Fixed-Ops

How to position your fixed ops department for maximum success in 2021 – Ted Ings, Fixed Ops Roundtable

CBT News - 0
Fixed-ops practices in 2021 look a lot different than they ever have before. Here to talk about the fixed ops strategies that have evolved...
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