How to Build a Successful Service BDC Model and Increase Sales – Sarah Vantine, Scott Clark Auto Group

BDCvideo
With almost all car shopping done in the virtual space, dealers are seeing an increased value in their BDC. With this success, it looks like more and more dealerships are looking to bring the same BDC model over to the service department for even...

Improving Your Sales-to-Service Handoff

sales and service
Sales and service have their own distinct roles in any dealership. In an ideal world, sales exists to attract and new customers and to sell cars. Service exists to keep those customers coming back and turn them into loyal, lifelong customers. With this in mind,...

Are You Prepared for the Approaching Service Technician Shortage?

service technician
The automotive industry is running toward a problematic shortage. According to information from the US Bureau of Labor Statistics, by 2026, the automotive repair industry will need 46,000 more service technicians to meet demand. Currently, the retirement of the last generation of service technicians...

Dealing with the Technician Drought

technician
There is a “Technician Drought” that has been plaguing the car industry for decades, pretty severely for the past 5 years or so. Finding and keeping excellent quality techs has been as elusive as a rainstorm in the middle of the desert. Like a...

Groups Applying T2L Metrics Bring Accountability, Cost Control and Speed to Recon

accountability
Whether it operates three rooftops or 300, a dealership group is a unique animal. Each store within the group presents its own distinctive management and performance challenges as does the collective group itself. Managing for higher performance in crucial profit areas is always a...

NADA Sets Out to Develop Next Generation of Dealership and Diesel Service Technicians

service technician
It’s a simple matter of math. Every year, approximately 76,000 service technician jobs open up in the auto industry as workers retire and new jobs develop. At the same time, roughly 37,000 new technicians graduate from US training programs and colleges. This translates into...

The Importance of Having Return Customers in the Service Drive – John Fairchild, Fixed-Ops Expert

return customersvideo
According to Cox Automotive’s latest study, Opportunities to Build Customer Loyalty, an estimated 70 percent of consumers who purchased or leased from a dealer did not return for service in the past year. So, how can dealers increase sales in the fixed-ops department in...

Consistent Repair Updates Make for a Better Customer Experience

repair
Generally speaking, customers don’t like visiting an auto repair facility. At best it means taking time out of a busy day for routine maintenance, and at worst it means costly repairs, and going without a vehicle until the repair is completed. At the outset,...

Pros and Cons of Running an Overnight Repair Shop at Your Dealership

overnight repair
We live in a world of instant gratification. Our time has been dreamed about for generations. Smart phones put most of the world’s knowledge right at our fingertips. E-Commerce makes shopping for almost anything simple and easy. Social media shrinks the world and gives...

Cox Automotive Shows Where Dealers Can Improve in Service Lane

service lane
According to Kurt Stephan of Dealer Marketing, service and parts make up between 40% and 45% of a dealer’s profits, meaning the service department is crucial to a dealership’s long-term success. Cox Automotive has released its 2018 Service Industry Study, which also emphasizes the...

HEADLINES

David Lewisvideo

How to Deal With a Best Price Shopper

Most car buyers come into the dealership with the fear that they will be pressured into buying something that's not really what they want....
newscastvideo

Week In Review: Cody Lusk & Chairman Howard Hakes of AIADA Talk Tariffs, Trends,...

CBT News Week In Review for Friday, March 22nd, 2019: Evaluating Your Dealership's Marketing Team and Advertising Spend (Part 2) - Glenn Pasch, CEO of...
credit data

Top Tools to Use to Make Sure Your Dealership Has the Necessary Technology

Most consumers today are savvy enough to check their credit scores before they even walk into the dealership. Knowing their score lets them have...
extra milevideo

Going the Extra Mile and Following Up

 How far are you willing to go when it comes to following up? Cory explains how to go the extra mile, in an effort...

How to Deal With a Best Price Shopper

Most car buyers come into the dealership with the fear that they will be pressured into buying something that's not really what they want....

Slowing Down in the Service Process

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how slowing down in the beginning of the...

Accountability and What It Is Worth to Your Business

Your culture, what’s that worth? Team morale, momentum, your brand, the customer experience, the team member experience, your own credibility as a leader. You...