How Will the Internet of Things (IoT) Reshape Fixed Ops?

internet
The Internet of Things, or IoT, refers to the billions of physical devices around the world that are now connected to the internet, all collecting data, sharing data, and using data to communicate and perform functions for us. This is all made possibly by...

Best Practices for Post-Pandemic Express Lane Service

express lane
In wake of a global pandemic, the safety of guests and employees is foremost on dealers’ minds. Safety is foremost on the minds of your customers too. While health and safety are important, it is also important not to lose sight of industry best...

What a Service Walkaround May Look Like Post Pandemic

service
We’ve seen much change in the automotive industry since ‘social distancing’ became a term trending on Twitter earlier this year. From manufacturer shutdowns and stay-at-home orders forcing dealers to shutter all but the service department and PPE requirements upon return, the retail automotive environment...

Where Dealers Should Focus Their Efforts Now to Emerge Stronger After COVID-19 – Fred Fordin, CDK Global

Fred Fordinvideo
In today's segment, we’re pleased to welcome Fred Fordin, Vice President of Consulting Services for CDK Global. In this interview, Jim and Fred discuss how he has spent the first few months in this role, and how CDK Consulting is helping customers now in...

Why You Need a Long Term Value Metric for Fixed Operations

metric
For any business, success can be measured by the increase in their profit and loss or revenue, or by their customer base continuing to grow. To help retain customers between purchases, many industries have created a structure or system to reward long term customers....

Emerging Better & Stronger from A Crisis

Crisis
A crisis can come suddenly or result from a series of events that occur over time. Regardless, we never wish it upon us and it’s never welcomed. As disorder, confusion and, at times, calamity ensues, quick answers are essential and straight away, leaders are...

What Are Dealers Doing to Stay Busy with Slower Service Departments?

service
With social distancing, and “shelter-in-place” orders issued in many states, automotive service and aftermarket shops continue to operate, but under a different set of rules and expectations. A survey conducted April 1-7 by the Specialty Equipment Market Association (SEMA) of its member companies indicates that...

Managing Dealership Service Operations During COVID-19

service
The coronavirus has drastically changed the way we live, work, and play. As our current situation continues with no definitive end in sight, businesses, including car dealer service centers, are adapting to what may possibly become the new norm for several weeks to come. The...

Must-Do Tasks for Service Advisors in Challenging Times

service
Talented help has been in short supply in the automotive dealership fixed operations realm for decades. Key roles such as parts managers, parts clerks, service advisors, service technicians - just about every single fixed ops position is typically ‘always hiring’. Inevitably, this phenomenon has...

How Dealers Can Support Fixed-Ops through the Coronavirus Pandemic

fixed-ops
As the coronavirus pandemic stretches from weeks into months, dealers are shifting focus from short-term fixes to long-term plans in order to adapt to the lengthening economic restrictions. As car sales continue to slide, fixed-ops will necessarily become a bigger part of the plan...

HEADLINES

Edmunds.comvideo

May Sales Numbers: The Worst is Well Behind Us – Jessica Caldwell, Edmunds.com

Here to tell us more about how the COVID-19 pandemic affected the retail auto industry, where we are heading based on May numbers, and...
Mike Boydvideo

iRecon’s Mike Boyd Talks About the Current State of the Used-Car Market

As part of today's broadcast, we’re pleased to welcome back Mike Boyd, Founder & Director of Business Enablement at iRecon, a used car reconditioning...
Shasta Nelsonvideo

Cultivating Healthy Remote Work Relationships with Employees and Co-Workers – Shasta Nelson, Business Relationship...

On today's show, we’re pleased to welcome Shasta Nelson, leading expert on friendship and healthy professional relationships. Shasta is also an acclaimed keynote speaker...
video

Subaru Dealer Adam Arens Talks About Changes at His Stores Due to COVID-19

dToday on CBTNews.com for Friday, June 5th, 2020: Subaru Dealer Adam Arens Talks About Changes at His Stores Due to COVID-19 On today's show, we welcome...

Combining Artificial and Human Intelligence to Maximize Dealership Results

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses the role that AI has to play in...

Building a Culture Around Your Dealership’s Digital Retailing Process

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses how to create a logical environment for your...

Are Your BDC Employees Using the Right Language During this Crisis?

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain talks about adapting the language your BDC uses during...
Coronavirus Coverage Central

CBT Automotive Network is providing up-to-date coverage on the COVID-19 pandemic's impact on auto dealers, automakers, and dealership personnel