Fixed-Ops

Winter is coming. It may have already started to hit in some parts of the country. Where I come from, we often joke (at the first sight of snow) about how many drivers have forgotten how to drive in the snow since last winter....

On today's show, we pleased to welcome back Hugh Hathcock, owner of ReconVelocity and one of his most successful clients, Chris Slaydon of Vernon Auto Group. VIDEO TRANSCRIPT: Jim Fitzpatrick: Hi everyone. Jim Fitzpatrick on another edition of CBT News. Thanks so much for joining us...

In any arena, business or sport, top performers are identified through constant, ongoing performance evaluations. If you can’t evaluate their performance, then how can you identify their status as a top performer? Service advisors are no different, in the fast-paced world of the service drive,...

With used cars expected to play a big part in the 2020 auto market, a modern approach to vehicle reconditioning can shave off days worth of holding costs and get retail dollars in the door faster. Recently, my co-host Bridget Fitzpatrick caught up with...

On today’s show, we’re pleased to welcome back Don Reed, CEO of DealerPRO Training, one of the nation’s top fixed-ops training platforms for dealers. VIDEO TRANSCRIPT:  Jim Fitzpatrick: Hi everyone. I'm Jim Fitzpatrick. Thanks so much for joining me on another edition of CBT News. Today,...

As 2019 winds to a close, it is important to recognize trends that are occurring in the world of Fixed-Ops. 2019 has brought many changes and evolutions in the automotive world. The landscape is rapidly changing. Some changes are good, some might be perceived...

One of the fastest ways to increase used vehicle sales and profits is to streamline the reconditioning process. Buying great inventory at a great price is only half the battle. Great inventory buys can lose their effect fast if that inventory sits for too...

The challenge for service managers isn’t just finding warm bodies, it’s finding qualified and skilled technicians who are willing to step into open positions. However, some auto industry players are taking a different approach, and training newcomers from start to finish. One of these...

Recalls are never good news for customers. At best, it means the added inconvenience of scheduling an appointment, waiting for the repair, and/or leaving their vehicle with the dealership. At worst, unaddressed recalls can cause accidents, or induce fear of potential issues. In 2018, around...

Apprenticeship is a concept as old as time. It used to be that the ONLY way to learn a trade was to serve an apprenticeship to a master of the chosen craft. Now, with technical schools and refined training programs, the apprenticeship is no...