Fixed-Ops

According to Cox Automotive’s latest study, Opportunities to Build Customer Loyalty, an estimated 70 percent of consumers who purchased or leased from a dealer did not return for service in the past year. So, how can dealers increase sales in the fixed-ops department in...

The automotive industry’s well-documented technician shortage is a serious concern. For the 76,000 technician positions that are vacated annually, whether technicians changing industries or to retire, only 39,000 new techs are coming out of vocational schools. If the shortage hasn’t affected you yet, it’s...

Dealerships nationwide are in the throes of a technician shortage. It’s one that NADA says could turn into a severe shortage in eight to ten years as auto techs retire or move on into other career paths. The numbers are bleak: to keep the...

Every dealer knows that there is a lack of good service technicians in the fixed-ops department. So how can dealership’s proactively prepare themselves to make the best of this situation? Well, our next guest is here to tell us. Today, we speak to John...

As the economy continues to heat up, dealerships are increasingly being cramped by lack of available space and staff to accommodate the rush of customers. In a real sense, in many locations, capacity continues to be the main issue in a lot of Dealership’s...

To increase revenue in today's retail auto industry, many dealers are focusing on boosting profits in the service department. Here to tell us how to develop a comprehensive revenue growth optimization plan is Michael Roppo, director of dealer fixed-ops consulting and training for WithumSmith...

It’s not just how we think of driving that Tesla aims to change, but how we think of mechanics and education as well. As the industry shifts more towards electric vehicles, it’s going to take a new set of skills to service the cars of...

Every dealer knows how crucial it is to make fast and smart decisions about their inventory management. Here to tell us how Manheim Express is bridging the gap to the digital wholesale vehicle marketplace is Derek Hansen, Vice President of Offsite Solutions for Manheim....

Processes are the core tools for business. In order to become and remain successful and competitive, Dealership Service Departments must continuously improve their process. Failure to do so is likely to result in higher costs, lower revenues, less motivated employees and fewer satisfied customers. Business...

CBT News was recently on location at Mercedes Benz of Buckhead with General Manager Geoff Meeker and CEO of Rapid Recon, Dennis McGinn to discuss all things recon. VIDEO TRANSCRIPTION: Jim Fitzpatrick:  I know that's a big area that dealers are concerned about. Sometimes dealers don't...