How Manheim’s New Apprentice Program is Helping to Tackle the Technician Shortage – Tony Markese, VP of Reconditioning

Apprentice Programvideo
The challenge for service managers isn’t just finding warm bodies, it’s finding qualified and skilled technicians who are willing to step into open positions. However, some auto industry players are taking a different approach, and training newcomers from start to finish. One of these...

How to Turn Recalls Into Positive Customer Experiences

recalls
Recalls are never good news for customers. At best, it means the added inconvenience of scheduling an appointment, waiting for the repair, and/or leaving their vehicle with the dealership. At worst, unaddressed recalls can cause accidents, or induce fear of potential issues. In 2018, around...

5 Tips and Strategies for an Effective Service Department Mentoring Program

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Apprenticeship is a concept as old as time. It used to be that the ONLY way to learn a trade was to serve an apprenticeship to a master of the chosen craft. Now, with technical schools and refined training programs, the apprenticeship is no...

Three Options to Recruit Techs During the Shortage

technicians
The automotive industry’s well-documented technician shortage is a serious concern. For the 76,000 technician positions that are vacated annually, whether technicians changing industries or to retire, only 39,000 new techs are coming out of vocational schools. If the shortage hasn’t affected you yet, it’s...

Increase Service Retention with These Innovative Service Contract Features

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Service contracts have been around for a long time. They provide additional profit opportunities at the time of sale, and theoretically provide more service opportunities after the sale. The problem is that most service contracts do not tie a customer to the dealership where...

Try Performing A Basic Service Inspection Immediately, Then Prioritizing Work Your Customer Needs

Every customer who pulls into your service department deserves to know the overall condition of their vehicle, each time he or she visits. As a matter of safety, a check of the vehicle’s critical operating systems can give a customer some piece of mind...

Usher in the Next Generation of Service Technicians with These Proven Strategies – Lee Harkins, M5 Management Services

Lee Harkinsvideo
According to NADA, the auto retail industry needs to fill and replace 76,000 technician jobs each year in order to offset the pace of industry growth. And with baby-boomers beginning to age out of the workforce, now is the time to invest in future...

Five Critical Marketing Tactics to Get More Customers Visiting Your Service Department

service department
By 2020, the collective money that consumers will spend on aftermarket parts and services is expected to grow to $722.8 billion. One primary reason for this large number is that car buyers are holding onto their cars much longer. For example, as of 2015,...

How BMW and Manheim Are Working to Alleviate Technician Shortage

technician
Back in June, Michele Boyarsky of The Engine Block reported that there is a growing shortage of auto technicians that is “alarming and worth your attention.” According to the National Automobile Dealers Association (NADA), 76,000 new technicians are needed yearly to fill job openings,...

What It Takes To Find, Train, and Retain Great Service Technicians – Michael Roppo, Automotive Management Resources

Michael Roppovideo
 On today’s show, we’re pleased to welcome back Michael Roppo, President and Director of Dealer Fixed-Operations Consulting and Training at Automotive Management Resources. Jim and Michael discuss hiring new technicians and what it takes to find them, train them, and retain them. Michael says that...

HEADLINES

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Everything You Need to Know About Video Marketing at Your Dealership – David Kain...

Today on CBTNews.com - Tuesday, October 22nd, 2019: Everything You Need to Know About Video Marketing at Your Dealership - David Kain, Kain Automotive On today’s...
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Help Your F&I Office Perform Consistently with These Key Strategies

On this week's episode of F&I Today, Becky Chernek, President of Chernek Consulting, discusses the importance of performing well in the dealership on a...
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Tips for Improving Dealership Reviews and Maintaining a Meaningful Online Reputation

The first step in the car-buying journey today is not a physical one, but a digital one. Customers typically spend the bulk of the...
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Getting your Car Shopper in the Dealership to Buy

 People call your dealership. Why? Well, David says for several reasons. Some of those reasons might be annoying, especially if they don’t show up....

Help Your F&I Office Perform Consistently with These Key Strategies

On this week's episode of F&I Today, Becky Chernek, President of Chernek Consulting, discusses the importance of performing well in the dealership on a...

How to Manage Stress in Your Career as a Car Salesperson

On this week's episode of Straight Talk, our host, David Lewis discusses some effective strategies you can use to manage stress when working in...

The Active Delivery Process

On this week's episode of the Weekly Tune-Up, Jim Fitzpatrick is once again joined by guest host Michael Roppo, President of Automotive Management Resources....