Ways to Convert on the Walkaround in the Service Drive

service
When a customer arrives for a service appointment, the check-in process is expected to be smooth, fast, and painless. Having already set an appointment, the vehicle owner feels like they’re prepared for the visit mentally – they’re aware of what’s needed. At least, to...

Are Service Department Hours in Line with Customer Needs?

service department
Call tracking and lead management provider, CallSource, analyzed 106 million inbound phone calls to dealerships over three years. Of those calls, more than three-quarters of those calls were for the service department. It’s an incredible number of phone calls every day by customers looking...

The Keys to Running a Profitable Subscription Business – Vince Zappa, Clutch Technologies

Clutchvideo
Jim Fitzpatrick is joined by Vince Zappa, President of Clutch Technologies, at the 2020 NADA Show in Las Vegas, Nevada. VIDEO TRANSCRIPT:  Jim Fitzpatrick: Vince Zappa, president of Clutch Technologies. Thanks so much for joining me on CBT News. Vince Zappa: Yeah, thank you. Thank you for having me. Jim...

What It Takes To Find, Train, and Retain Great Service Technicians – Michael Roppo, Automotive Management Resources

Michael Roppovideo
 On today’s show, we’re pleased to welcome back Michael Roppo, President and Director of Dealer Fixed-Operations Consulting and Training at Automotive Management Resources. Jim and Michael discuss hiring new technicians and what it takes to find them, train them, and retain them. Michael says that...

Pros and Cons of a 4-Day Work Week for Service Technicians

work week
In 1930, during the Great Depression, economist John Maynard Keynes predicted that a 15-hour workweek would become a reality “within 100 years.” At the time of his prediction, the industrial revolution was in full swing, spurred on by ever increasing automation, which made the...

How Xtime is Working to Increase Customer Loyalty in the Service Department – David Foutz, Cox Automotive

Xtimevideo
Recently, the CBT Automotive Network was on-location at NADA 2020 in beautiful Las Vegas where host Jim Fitzpatrick spoke with David Foutz, Vice President of Sales at Xtime, Dealertrack DMS and Kelley Blue Book. VIDEO TRANSCRIPT:  Jim Fitzpatrick: Let's talk a little bit about this end-to-end service...

6 Tips to Make the Reconditioning Process Easier and More Efficient

reconditioning
One of the fastest ways to increase used vehicle sales and profits is to streamline the reconditioning process. Buying great inventory at a great price is only half the battle. Great inventory buys can lose their effect fast if that inventory sits for too...

The Keys to Sustaining Profitability in Your Fixed-Ops Department – Jim Roche, Cox Automotive

Jim Rochevideo
Vice President for Cox Automotive, Jim Roche joined Jim Fitzpatrick on the CBT Stage at NADA 2020 in Las Vegas to discuss the new chapter of his book Fast Break, the new Kelley Blue Book Featured Auto Repair Center, and how to increase fixed-ops profitability. VIDEO...

Increase Service Retention with These Innovative Service Contract Features

service contract
Service contracts have been around for a long time. They provide additional profit opportunities at the time of sale, and theoretically provide more service opportunities after the sale. The problem is that most service contracts do not tie a customer to the dealership where...

Hold Your Recon Department Accountable with Help from Rapid Recon – Dennis McGinn, CEO

Rapid Reconvideo
At NADA 2020 in beautiful Las Vegas, host Jim Fitzpatrick was joined by Dennis McGinn, Founder and CEO of Rapid Recon. The pair discussed the importance of accountability in the dealership's reconditioning department. VIDEO TRANSCRIPT: Jim Fitzpatrick: I hope you're having a great show and thank...

HEADLINES

Brian Benstockvideo

On CBT News for April 1, 2020: Brian Benstock Talks About Selling Cars During...

Today on CBTNews.com - Wednesday, April 1st, 2020: Brian Benstock Talks About Selling Cars During a Shutdown On today's show, we welcome back Brian Benstock, Partner,...
OEMs

How OEMs Are Adapting to COVID-19

While many aspects of the novel coronavirus remain unknown, one thing that is becoming abundantly clear is that COVID-19 is wreaking havoc on the...
close

Tips If Your Dealership Has to Close Up Shop

The COVID-19 pandemic is hitting America hard with huge numbers of cases coming from Florida, Washington, California, and especially New York and New Jersey....
storyvideo

Selling Your Customer’s Story to the Bank

Some dealerships like to cut corners in order to get a customer approved by the lender. On this week's episode of F&I Today, Becky...

Selling Your Customer’s Story to the Bank

Some dealerships like to cut corners in order to get a customer approved by the lender. On this week's episode of F&I Today, Becky...

March Kerrigan Report: How will COVID-19 Affect Dealership Earnings for the...

Welcome to the Kerrigan Advisors Market Update with Jim Fitzpatrick and Erin Kerrigan, Founder and Managing Director of Kerrigan Advisors. In this segment, Erin...

The Importance of Confirming Appointments

On this week's episode of Kain & Co., David Kain talks about confirming appointments with your ptoential customers in order to move to the...