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OEM

How Well Do Your Employees Know Your Dealership’s OEM?

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Working in a dealership requires dedication and commitment. Whether a GM, a salesperson, or even a lot technician, the day-to-day objectives of each position...
Newscast

What Kind of Salesperson Are You?

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Although there will be some people who will tell you otherwise, the honest truth is that there is no magic way to make sales...
success

Demand Success – Building a Winning Sales Team (Part 4)

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On prior episodes in this series, Tom talked about hiring, recruiting, and training practices as well as maximizing your CRM by managing your client...
success

Building a Winning Sales Team (Part 3)

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On prior episodes in this series, Tom discussed how to attract better people, the interview process, the training process, and how to get the...
EMI

Want to Be a Top Performing Store? EMI is an Answer

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The Cardone Group has always promoted the advantages of early management intervention (EMI) and yet it remains an area where many stores underperform. The...
Mark Tewart

Your Dealership’s Structure should Be High tech, High touch – Mark...

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Industry trainer Mark Tewart recently sat down with CBT Automotive Network to discussed where the direction of the industry is heading. As we learned that...
The Joe Verde Group

Why Dealerships Should Consistently Train Their Staff- Eric Edwards, The Joe...

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Among this digital driven world Dealerships spend a lot of money on the technology that drives them. Eric Edwards, Trainer with the Joe Verde...
service contract

Planting the Seed for the Service Contract

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Why It’s a Mistake Having been on both sides of the aisle as a Salesperson and F&I Manager, I have my own experiences and stories...
Steve Stauning

Steve Stauning: How to avoid the steps to the sale that...

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  As a dealership, you have salespeople who know a lot about the customer's buying process and how to initiate it. Steve Stauning, author, contributor...
customer service

A Dealer’s Key to Success: Realizing Everyone is a Salesperson

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The consumer buying experience has seen rapid changes in the past two decades. In years past, customers could only purchase items in a physical...