Why service leaders must teach ELR to their teams
Many service managers can't explain effective labor rate (ELR) to their own teams. This number shapes profit in every service department, yet most dealerships treat it as a spreadsheet line...
TSLA358.22014.53%
GM86.160-3.17%
F12.440-0.09%
RIVN13.6100.32%
CYD20.000-0.01%
HMC35.780-0.48%
TM216.190-1.92%
CVNA73.5701.49%
PAG212.3600.16%
LAD308.770-7%
AN184.000-4.12%
GPI261.350-5.15%
ABG202.650-4.38%
SAH61.710-1.09%
TSLA358.22014.53%
GM86.160-3.17%
F12.440-0.09%
RIVN13.6100.32%
CYD20.000-0.01%
HMC35.780-0.48%
TM216.190-1.92%
CVNA73.5701.49%
PAG212.3600.16%
LAD308.770-7%
AN184.000-4.12%
GPI261.350-5.15%
ABG202.650-4.38%
SAH61.710-1.09%
TSLA358.22014.53%
GM86.160-3.17%
F12.440-0.09%
RIVN13.6100.32%
CYD20.000-0.01%
HMC35.780-0.48%
TM216.190-1.92%
CVNA73.5701.49%
PAG212.3600.16%
LAD308.770-7%
AN184.000-4.12%
GPI261.350-5.15%
ABG202.650-4.38%
SAH61.710-1.09%
Fixed-Ops
All American Auto Group expands mobile service to strengthen customer loyalty
The first service appointment can set the tone for a customer's entire relationship with a dealership. Jim Sabino, Fixed Operations Director at All American Auto Group, explains how his team...
Growing revenue and customer loyalty through mobile service
Mobile service can grow well beyond recalls and oil changes when a store commits to building it out. On today’s edition of CBT Live, Jeremy Stephens, Remote Operations Director at Bozard...
The new formula for fixed ops success
Your service department is the backbone of your dealership. Through economic ups and downs, changing customer expectations, and new technology, service has stayed a steady source of profit and growth.
But...
What AI means for the future of dealership headcount
AI will change where dealership employees spend their time more than it will shrink headcount. On today's edition of CBT Live, Todd Smith, CEO of QoreAI and Author of The Intelligent...
How Tom Wood Auto is fixing the technician shortage by running its own university
Finding skilled technicians and service advisors remains a major fixed ops challenge. So, one dealer group is training its own. On today's edition of CBT Live, Bill Demaree, Corporate Director...
M5’s Lee Harkins on unlocking hidden fixed ops revenue
A few overlooked fixed ops numbers show where service revenue is slipping away. On today's edition of CBT Live, Lee Harkins, President and CEO of M5 Management Services, explains why additional...
Iran conflict driving up oil costs, squeezing fixed ops margins
On the Dash:
Iran conflict disruptions are cutting oil suppliers' notice before price hikes to days, not weeks.
Dealers now pay $5 to $7 more per oil change than they...
Service scheduling improves industry-wide, Volkswagen dealers lead the pack
On the Dash:
Every brand in the study improved its service scheduling score, lifting the industry average 7 points
Volkswagen ranked first overall, Volvo second, with Acura, BMW, Mazda and...
Why fixed ops is the new front end for dealerships
In today’s market, the service lane may be the dealership’s most valuable opportunity to retain a customer before the next vehicle purchase. Skyler Chadwick, Director of Product Consulting at Cox...
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