TSLA376.960-3.16%
GM82.090-1.68%
F12.700-0.24%
RIVN15.0810.0611%
CYD32.835-1.765%
HMC32.145-0.005%
TM186.590-3.77%
CVNA63.330-0.62%
PAG210.0550.395%
LAD304.250-2.77%
AN162.980-2.07%
GPI247.7000.19%
ABG179.690-1.83%
SAH61.660-0.71%
TSLA376.960-3.16%
GM82.090-1.68%
F12.700-0.24%
RIVN15.0810.0611%
CYD32.835-1.765%
HMC32.145-0.005%
TM186.590-3.77%
CVNA63.330-0.62%
PAG210.0550.395%
LAD304.250-2.77%
AN162.980-2.07%
GPI247.7000.19%
ABG179.690-1.83%
SAH61.660-0.71%
TSLA376.960-3.16%
GM82.090-1.68%
F12.700-0.24%
RIVN15.0810.0611%
CYD32.835-1.765%
HMC32.145-0.005%
TM186.590-3.77%
CVNA63.330-0.62%
PAG210.0550.395%
LAD304.250-2.77%
AN162.980-2.07%
GPI247.7000.19%
ABG179.690-1.83%
SAH61.660-0.71%

Fixed-Ops

Service scheduling improves industry-wide, Volkswagen dealers lead the pack

Service scheduling improves industry-wide, Volkswagen dealers lead the pack

- September 15, 2026
On the Dash: Every brand in the study improved its service scheduling score, lifting the industry average 7 points Volkswagen ranked first overall, Volvo second, with Acura, BMW, Mazda and...
Fixed-Ops Articles
Why fixed ops is the new front end for dealerships

Why fixed ops is the new front end for dealerships

- September 10, 2026
In today’s market, the service lane may be the dealership’s most valuable opportunity to retain a customer before the next vehicle purchase. Skyler Chadwick, Director of Product Consulting at Cox...
CBT Live Fixed-Ops
Why aging vehicles are putting pressure on dealership service departments

Why aging vehicles are putting pressure on dealership service departments

- September 3, 2026
Service departments may be busy, but that doesn’t necessarily mean they are operating more efficiently. According to Don Andres, Owner of Auto SCT Consulting & Training, an aging vehicle population...
CBT Live Fixed-Ops
retention

Tully Williams shares the keys to 70% service retention

- August 24, 2026
CBT News launched its first-ever live broadcast on August 24, 2026, streaming across all its social media platforms. Joining Co-Founders Jim and Bridget Fitzpatrick on this inaugural episode is Tully...
Service Drive CBT Live
Dealers turn to fixed ops as vehicle sales soften

Dealers turn to fixed ops as vehicle sales soften

- August 20, 2026
On the Dash: Dealers are leaning on parts and service to offset weaker new-vehicle profitability. Average parts and service gross profit rose to $5 million per dealership in 2025. Ford...
Fixed-Ops Articles
How Curbee helps dealers cut mobile service drive time

How Curbee helps dealers operationalize mobile service profitably by improving efficiency

- August 18, 2026
Mobile service is becoming a bigger part of how dealers compete for loyal, long-term customers, and the technology behind it can matter as much as the vans and techs themselves....
Inside Automotive Fixed-Ops
Why fluid testing and transparency are replacing the old service menu

Why fluid testing and transparency are replacing the old service menu

- August 10, 2026
For decades, service departments have relied heavily on standard maintenance menus and rigid mileage intervals to drive recommendations. But as consumer expectations evolve and vehicle technology advances, top-performing dealerships are...
Service Drive Fixed-Ops
How training and transparency drove service to a 90% sent rate

How training and transparency drove service to a 90% sent rate

- July 27, 2026
A great service department doesn't happen by accident. It takes deliberate investment in people, training, and the tools that help teams do their jobs well. On today’s episode of Service Drive,...
Service Drive Fixed-Ops
How dealers can improve service retention and create lifelong customers

How dealers can improve service retention and create lifelong customers

- July 20, 2026
Attracting new business and service is especially a top priority in automotive, but long-term success in fixed operations often comes down to retention. With ongoing retention pain points, Spencer Nicholson,...
Service Drive Fixed-Ops
service repairs, work

Where did all the gravy work go?

- July 14, 2026
Why am I seeing so much repair work in shops today instead of the healthy balance of maintenance and repair work we used to enjoy? The answer is actually simple: the average...
Fixed-Ops Articles

Latest Articles

September new-vehicle sales pace reaches 16.1M as consumer spending rises 6.6%
Latest Articles 09/24/26

September new-vehicle sales pace reaches 16.1M

Trump hosts Chinese President Xi today, U.S. dealers watching closely
Latest Articles 09/24/26

Trump hosts Chinese President Xi, U.S. dealers watching closely

Honda plans up to $2.5 billion hybrid plant as Ohio emerges as front-runner
Latest Articles 09/24/26

Honda plans up to $2.5 billion hybrid plant as Ohio leads site race

Bentley unveils first EV as luxury brand targets new buyers
Latest Articles 09/24/26

Bentley unveils first EV as luxury brand targets new buyers

BMW opens U.S. reservations for the new i3 a week early
Latest Articles 09/24/26

BMW opens U.S. reservations for the new i3 a week early

Set more appointments, close more deals with RevDojo's proven prompts
Latest Articles 09/24/26

Set more appointments, close more deals with RevDojo’s proven prompts

Don't hand China the keys to America's auto industry
Latest Articles 09/24/26

Don’t hand China the keys to America’s auto industry

Chris Hudson prepares dealers for the next era of AI car buying 
Latest Articles 09/23/26

Chris Hudson prepares dealers for the next era of AI car buying 

Potomac Core CEO Dan Varroney on what the Fed's rate hike means for dealers
Latest Articles 09/23/26

Potomac Core CEO Dan Varroney on what the Fed’s rate hike means for dealers

Ford R&A team pushes innovation, GM Defense lands $697.7M contract, Rivian eyes cheaper R3
Latest Articles 09/23/26

Ford R&A team pushes innovation, GM Defense lands $697.7M contract, Rivian eyes cheaper R3

CBT News
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