Ken Strong
Is There Value in Aftermarket Accessories and Performance Upgrades?
According to a recent study by the Specialty Equipment Market Association (SEMA), young car enthusiasts ages 16 to 24 spend $7.2 billion each year...
How to Improve Close Rates on Service Quotes
Increasing revenue and improving profitability in your service drive does not necessarily mean more traffic. Efforts to drive more traffic into your drive can...
Maintaining Level of Service Consistency Through Pandemic Recovery
Maintaining a consistent level of service at all times is extremely important to the long-term success of your service department. It only takes one...
How Service Kiosks Affect Fixed Ops
Self-service kiosks have started to pop up in more dealerships. What started out as a novelty, is quickly being hurled into the mainstream, partly...
How Will the Internet of Things (IoT) Reshape Fixed Ops?
The Internet of Things, or IoT, refers to the billions of physical devices around the world that are now connected to the internet, all...
Best Practices for Post-Pandemic Express Lane Service
In wake of a global pandemic, the safety of guests and employees is foremost on dealers’ minds. Safety is foremost on the minds of...
What Are Dealers Doing to Stay Busy with Slower Service Departments?
With social distancing, and “shelter-in-place” orders issued in many states, automotive service and aftermarket shops continue to operate, but under a different set of...
Managing Dealership Service Operations During COVID-19
The coronavirus has drastically changed the way we live, work, and play. As our current situation continues with no definitive end in sight, businesses,...
Managing Dealership Service Operations During COVID-19
The coronavirus has drastically changed the way we live, work, and play. As our current situation continues with no definitive end in sight, businesses,...
How Dealers Can Support Fixed-Ops through the Coronavirus Pandemic
As the coronavirus pandemic stretches from weeks into months, dealers are shifting focus from short-term fixes to long-term plans in order to adapt to...
Go Find That Car! The Costly Calamity of Misplaced & Idle Recon Inventory
As much as we hate to admit it, we’ve all lost cars – sometimes for days or longer. A car may have been stolen...
The 3 Questions Every Customer Wants Answered Before Saying “Yes”
When we’re selling a product, service, or idea, we must make the case in the consumer’s mind on why they need it. It doesn’t...
Hireology CEO Adam Robinson Discusses Major Changes to the Dealership Staffing Model
It’s no secret that the automotive retail industry is going through a period of tremendous change due to the Coronavirus. Dealers have been forced...
Brian Pasch on Digital Retailing and the Upcoming Digital Marketing Strategies Conference
If the Coronavirus pandemic has taught dealers one thing, it's that digital retailing is not going anywhere. In fact, industry players like Roadster and Cox...
4.8M Americans Back to Work in June – What It Means for Dealers
The Employment Situation report released by the Bureau of Labor Statistics from July 2nd spells out a significant increase in employment for June 2020....
Staying Successful in the Showroom During COVID-19
On this week's episode of the Saturday Morning Sales Meeting, David Lewis talks about selling cars during the COVID-19 pandemic and some of the...
What Do Dealerships and Bank Conversions Have to Do With TikTok?
Recently, a video by TikTok user Molly Baxter shared a shady business practice perpetrated by a few F&I managers that received thousands of views....
Why Dealers Should Concentrate on Experience, Not Price
On this week’s episode of Kain & Co., host David Kain is joined by his colleague Steve Purdy, the client success director for Kain Automotive....
Creating a Frictionless Online Car Buying Experience
There is still a lot unknown about how the Coronavirus will continue to affect American lives, industries, and consumerism. However, dealers can assume that...
