How to Streamline the Claims Process for Service Contracts
No dealer wants a Vehicle Service Contract (VSC) Audit. It will most definitely result in chargebacks or penalties to the dealership. The best way to avoid issues and to save...
TSLA395.16013.53%
GM75.825-1.065%
F11.855-0.225%
RIVN15.290-1.11%
CYD40.140-1.07%
HMC24.105-0.235%
TM189.550-3.07%
CVNA383.250-12.55009%
PAG167.370-4.15%
LAD286.730-3.39%
AN209.170-3.21%
GPI355.940-0.93%
ABG202.520-1.17%
SAH76.170-2.58%
TSLA395.16013.53%
GM75.825-1.065%
F11.855-0.225%
RIVN15.290-1.11%
CYD40.140-1.07%
HMC24.105-0.235%
TM189.550-3.07%
CVNA383.250-12.55009%
PAG167.370-4.15%
LAD286.730-3.39%
AN209.170-3.21%
GPI355.940-0.93%
ABG202.520-1.17%
SAH76.170-2.58%
TSLA395.16013.53%
GM75.825-1.065%
F11.855-0.225%
RIVN15.290-1.11%
CYD40.140-1.07%
HMC24.105-0.235%
TM189.550-3.07%
CVNA383.250-12.55009%
PAG167.370-4.15%
LAD286.730-3.39%
AN209.170-3.21%
GPI355.940-0.93%
ABG202.520-1.17%
SAH76.170-2.58%
About: Ken Strong
What are the benefits of using a service menu?
Why do restaurants have menus? Well, if you didn’t know about the Super-Mega-Epic Burger, how would you ever know to order it? Automotive service centers need menus for the same...
How your service department can improve the trade-in process
The vehicle trade-in process has evolved a lot over time. One of the biggest changes is that there used to be a lot more room for error. In the past,...
Three-tier approach to long-term service department growth
A successful long-term service growth strategy is really just about taking care of the customer. In order to grow, you need to retain the customers you do have, get them...
Keeping Your Service Drive Packed in a World of Social Distancing
As our world gets back to work after the initial pandemic shutdown, we are noticing successful social distancing protocols implemented all around us.
Grocery and other stores now monitor the number...
Is There Value in Aftermarket Accessories and Performance Upgrades?
According to a recent study by the Specialty Equipment Market Association (SEMA), young car enthusiasts ages 16 to 24 spend $7.2 billion each year customizing their vehicles.
“More than 7.9 million...
How to Improve Close Rates on Service Quotes
Increasing revenue and improving profitability in your service drive does not necessarily mean more traffic. Efforts to drive more traffic into your drive can be expensive. Furthermore, money spent to...
Maintaining Level of Service Consistency Through Pandemic Recovery
Maintaining a consistent level of service at all times is extremely important to the long-term success of your service department. It only takes one bad experience to drive a customer...
How Service Kiosks Affect Fixed Ops
Self-service kiosks have started to pop up in more dealerships. What started out as a novelty, is quickly being hurled into the mainstream, partly with the help of the COVID-19...
How Will the Internet of Things (IoT) Reshape Fixed Ops?
The Internet of Things, or IoT, refers to the billions of physical devices around the world that are now connected to the internet, all collecting data, sharing data, and using...
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