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Ken Strong

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Retail automotive veteran and writer for CBTnews.com
pay structure

Should You Shake Up Your Employee Pay Structure for 2019?

A new year is just around the corner, and with it comes the opportunity to make goals and set objectives for the coming year....
used cars

Reasons Why Used Cars Have a Stronger Appeal than Ever

According to Edumunds.com and other experts in the industry, used car sales are expected to continue rising through 2020. An estimated 39 million used...
employee

Where Should Dealers Be Looking for the Next Employee?

With unemployment down around 3% nationwide, there is an abundance of good jobs available, and a dearth of talent that needs employment. This is...
subscription services

Car Subscription Services: What Have We Learned So Far?

There has been a lot of buzz surrounding car subscription services lately, with experts predicting that subscription services will change the face of automotive...
F&I profit

5 of 6 Public Dealer Groups Report F&I Profit Increases for Q3

F&I per vehicle profits appear to be on the rise. Reports from five of the six publicly traded auto groups indicate that F&I gross...
costs

How to Cut Costs and Improve Quality in your Service Department

A well-functioning service department is the lifeblood of any dealership. In many ways, it is the face of your dealership that customers experience more...
volkswagen

What Does VW’s New European Dealer Agreement Mean for US Dealers?

A new 500 page rewrite of Volkswagen’s European dealer agreement is set to take effect in April 2020.  The new agreement is a result...
Tesla

Who are the Buyers behind Tesla’s Earth-Shattering Q3 Earnings?

If you paid any attention to the news last month, it would have looked like the end of the world was coming for Tesla....
warranty

Are Manufacturer Add-on Warranties Good for Dealers?

General Motors rolled out a new warranty option on October 15th of this year, that is unlike any extended warranty currently in the market....
performance management

The Pros and Cons of Using Performance Management in Your Dealership

Performance management is designed to help managers and employees better work together to achieve organizational goals. Successful performance management starts with planning objectives with...
pay structure

Should You Shake Up Your Employee Pay Structure for 2019?

A new year is just around the corner, and with it comes the opportunity to make goals and set objectives for the coming year....
future of your dealership

7 Ways to Future-Proof Your Dealership

Has the slow-down arrived? According to CNBC, a number of dealerships are reporting softer sales in recent weeks, creating speculation that auto retailers face tough...
0% interest

For a Limited Time, 0% Interest is Back on the Table

Once a dealership staple, the 0% interest auto loan is quickly becoming a thing of the past. Zero-interest was an alluring auto boom incentive....
BDCvideo

Revitalize Your BDC in 2019 with These Proven Techniques – David Kain, Kain Automotive

As 2018 quickly comes to a close, dealers’ sights are now set on finishing out the year strong and setting up solid expectations for...
Jeff Shorevideo

Cultivate a Better Relationship with Your Customers Using These Strategies – Jeff Shore,...

The sales process can be challenging at times, but when done right, a good salesperson can predict their customer's next move. Having the right...

Don’t Let Obstacles Get in Your Way

Let's assume customers come into the dealership with a different agenda than you. They think all you want to do is sell them a...

One-Price Selling & Enhancing the Digital Road to Sales

On this week's episode of Progressive Retail, Cory Mosley invites Ephraim Barcelo, General Manager at John Elway's Crown Toyota, to talk about one price...

How to Increase the Effective Labor Rate of Your Shop

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how to increase the effective labor rate of...

Co-Navigating With Your Customers

On this week's episode of Kain & Company, David talks about how co-navigating can help build trust and clarity with your customers.