TSLA311.2102.36%
GM88.8600.46%
F14.680-0.18%
RIVN15.220-1.61%
CYD47.160-1.16%
HMC30.110-0.61%
TM188.990-2.46%
CVNA62.3600.92%
PAG217.310-3.3%
LAD385.420-19.61%
AN212.400-2.25%
GPI286.770-9.94%
ABG231.700-1.44%
SAH91.580-8.76%
TSLA311.2102.36%
GM88.8600.46%
F14.680-0.18%
RIVN15.220-1.61%
CYD47.160-1.16%
HMC30.110-0.61%
TM188.990-2.46%
CVNA62.3600.92%
PAG217.310-3.3%
LAD385.420-19.61%
AN212.400-2.25%
GPI286.770-9.94%
ABG231.700-1.44%
SAH91.580-8.76%
TSLA311.2102.36%
GM88.8600.46%
F14.680-0.18%
RIVN15.220-1.61%
CYD47.160-1.16%
HMC30.110-0.61%
TM188.990-2.46%
CVNA62.3600.92%
PAG217.310-3.3%
LAD385.420-19.61%
AN212.400-2.25%
GPI286.770-9.94%
ABG231.700-1.44%
SAH91.580-8.76%
Service Drive on CBT News is your go-to source for all things fixed-ops. From exclusive interviews with service managers and fixed-ops directors to expert insights on profitability, technician retention, and shop efficiency, this section covers the full spectrum of the service lane. Whether it’s part of our original Service Drive series or breaking trends in the back end of the dealership, you’ll find valuable strategies to drive revenue and enhance the customer experience.
Service Drive
How dealers can improve service retention and create lifelong customers
Attracting new business and service is especially a top priority in automotive, but long-term success in fixed operations often comes down to retention. With ongoing retention pain points, Spencer Nicholson,...
How dealers can prevent process drift during a DMS transitionÂ
As dealerships adopt new technology and DMS platforms, fixed ops leaders must protect the fundamentals that drive customer trust, service revenue and retention. Joining us on today’s episode of Service...
Scaling mobile service through AI automation
As car buyers expect convenience in nearly every aspect of their lives, mobile service is helping dealers' service departments catch up. On today's episode of Service Drive, Rich Lupo, Fixed...
5 key things killing your service advisor training (and how to fix them)
Service departments continue to invest heavily in advisor training, yet many dealerships still fail to see lasting gains in CSI, sales performance, retention, and customer experience. Joining us on today’s...
Piazza Auto Group doubles down on service fundamentals, advisor accountabilityÂ
As affordability concerns continue to reshape dealership operations, Piazza Auto Group is reverting to the basics. During the latest episode of Service Drive, Dave Rogers, Fixed Operations Director at Piazza Auto...
Tamiami Hyundai service director shares strategies for managing rising fixed ops demand
As service departments face growing demand heading into peak season, Sammy Jo Mannering of Tamiami Hyundai and Genesis of Naples joins us on today’s Service Drive episode to share how...
Jeff Cowan urges dealers to double down on fixed ops as uncertainty drives pullbackÂ
It’s easy to pull back and play defense when there’s a lot of uncertainty in the market. But, historically, the teams that lead in fixed ops, are the ones who...
Why a dealership’s dispatch is key to calming service department chaos
A dealership’s service department should function like a well-oiled machine, but order often falls into chaos as repair orders pile up, technicians self-manage their workload, and service advisors struggle to...
