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Chanell Turner

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Investigative Journalist for CBT News
margin compression

Five Ways to Stay Ahead of Margin Compression

Automotive dealers across the country have likely noticed the margin squeeze in the past few years. They may have wondered if they were alone,...
F&I

F&I At Their Fingertips: Millennials Prefer the Auto lending Process Online

The Tide is Changing For Millennial Car Buyers 80 million Millennials have entered adulthood and have replaced Baby Boomers as the largest generation alive. Approximately 10,000...
predictive analytics

Reducing Waste and Increasing Sales: The Benefits of Predictive Analytics

What if you could accurately predict the type of car a customer in a specific location is likely to buy? What if you had...
blockchain

A Radical Shake-Up to the Auto Industry: The Blockchain Digital Ledger

The automotive industry is ever-changing and evolving, especially when it comes to technology. An innovation has piqued the interest of car manufacturers, car buyers,...
Auto Sales

The New Normal: Four Takeaways from April 2018 Auto Sales Reports

March seemed like a promise of good things to come in relation to auto sales. However, analysts were right to be cautiously optimistic. April’s...
car buying experience

What Today’s Customers are Looking for in Their Car Buying Experience

“The customer’s perception is your reality.” This quote by Kate Zabriskie, author and learning and development consultant, captures the truth for every single business...
financing

Switching Up the Process: A New Way to Help Customers with Car Financing

The car financing process has always been one of stress for potential car buyers. They have selected the car of their dreams, and now...
machine learning

What is AI and How Can It Benefit My Dealership?

When you hear the words Artificial Intelligence (AI) an image of robots, self-driving cars, and super computers probably enter your mind. However, we interact...

Five Examples of Excellent Dealership and Automotive Content Marketing

More than ever before, consumers want to feel they have a relationship with companies before they make a purchase. They want to know what...
electric vehicles

Reaching the End Goal: Five Ways to Stay Ahead of the Curve as an...

So, we have reached 2025. That “one in six cars will be electric vehicles” statistic has finally come true. Your dealership has been marketing...
autonomous vehicles

How Dealerships Can Win Against Autonomous Vehicles

Once believed to be the stuff of science fiction, autonomous vehicles are predicted to soon be mainstays of the road. Pilot programs by Uber...
fuel prices

The Correlation Between Fuel Prices and Auto Sales

The automotive retail industry has ebbs and flows, no question. The national and global economies are factors in year-to-year fluctuations, and new model releases...
NAFTA

The What, Why, and Who of NAFTA

With all of the recent news about import tariffs and renegotiation of trade agreements, there is uncertainty about how all of this will affect...
margin compression

Five Ways to Stay Ahead of Margin Compression

Automotive dealers across the country have likely noticed the margin squeeze in the past few years. They may have wondered if they were alone,...
performance

Are You Properly Rewarding Your Staff?

It is important in the automotive industry that an employee’s work performance and progress is monitored closely to ensure that they fully  understands the...

Do You Have Your “E’s” Turned Up Today?

Do you have your "E's" turned up today? Bring your enthusiasm, excitement, energy and experience into the dealership and watch what happens. Hear how...

Phone Etiquette and Email Marketing

On this week's edition of Progressive Retail, Cory Mosley talks about how to increase your email marketing and phone etiquette skills and how to develop...

Attracting and Hiring Talent to Advance Your F&I Department

On this week's edition of F&I Today, Becky Chernek invites Tony Troussov, Group F&I Director at Morrie's Automotive Group, to discuss the importance of...

Accountability and What it is Worth to Your Business

Your culture, what’s that worth? Team morale, momentum, your brand, the customer experience, the team member experience, your own credibility as a leader. You...