Chanell Turner
Six Ways You Can Help Your Customers Navigate After-Sales Services During COVID-19
The situation regarding COVID-19 is constantly changing, and it is altering the landscape of each facet of our lives. Dealerships are in a unique...
Six Tips on How to Manage Your Dealership Team While Working Remotely
COVID-19 is changing everyone's daily routines, especially when it comes to the workplace. Most businesses that are customer-facing are having to shut their doors...
Changing Course: Are Traditional Weekday Hours Still Right for Sales Staff?
Dealership sales staff are known for pulling long hours. From working during the weekdays, to pulling early evening and weekend shifts, sales staff are...
Five Ways to Get Teens Interested in the Automotive Industry
At first glance, turnover numbers for dealerships all across the country don't paint the best picture of the automotive workforce. Cox's 2019 Dealership Staffing...
Selling the Car Buying Experience: Five Ways to Better Engage Customers
Think about the last time you spent money on a large item, what made you feel comfortable making the final purchase? Was it the...
Employee Onboarding: Five Things Dealership Owners Should Do with New Hires During Week One
It is true what they say; you never have another chance to make an excellent first impression. At your dealership, the onboarding and training...
Four Free Digital Marketing Training Resources for You and Your Staff
As the famous saying goes “you have to spend money to make money.” This likely applies to all of your business dealings: from hiring...
Five Fast Facts About Tesla’s New Cybertruck
This past week, you would have had to have been under a rock to not hear about Elon Musk's latest creation. His futuristic Cybertruck,...
4 Essential Takeaways from Cox Automotive’s Latest Dealership Staffing Study
When it comes to any workforce, the most crucial element is human capital. The skills, knowledge, and experience of those you hire will either...
4 Auto Industry Shake-Ups Dealers Should Prepare for in 2020
It almost feels as if each week is bringing new changes that are impacting the automotive industry. These changes can be helpful—or troublesome—depending on...
What Dealers Can Do Where Sales Aren’t Permitted
At the end of March, the New York State Automobile Dealers Association (NYSADA) announced that dealers could once again sell, as long as they...
Cox Automotive’s Zo Rahim Shares His Insight into Retail Automotive Results for March
As part of our continuing coverage of the Coronavirus, we’re pleased to welcome back Zo Rahim, Manager of Economics and Industry Insights at Cox...
The Importance of Compassionate Marketing Messaging During COVID-19 – Paul Potratz, PPADV
As part of our ongoing coverage of the Coronavirus, we’re pleased to welcome back Paul Potratz, Owner of Potratz Partners Advertising. In this segment,...
Apple Honda’s Eric Nichols Discusses the Changes His Dealership Has Made to Sustain Operations
As part of our ongoing coverage of the Coronavirus, we’re pleased to welcome back Eric Mercado, President of WeDrive Automotive along with Eric Nichols,...
Get Back to the Phone Basics in the Face of COVID-19
The phone remains a critical tool in every dealership department amidst the chaos of COVID-19. This season of life is unprecedented, challenging, and unpredictable....
Selling Your Customer’s Story to the Bank
Some dealerships like to cut corners in order to get a customer approved by the lender. On this week's episode of F&I Today, Becky...
March Kerrigan Report: How will COVID-19 Affect Dealership Earnings for the...
Welcome to the Kerrigan Advisors Market Update with Jim Fitzpatrick and Erin Kerrigan, Founder and Managing Director of Kerrigan Advisors. In this segment, Erin...
The Importance of Confirming Appointments
On this week's episode of Kain & Co., David Kain talks about confirming appointments with your ptoential customers in order to move to the...
Are You Presenting Your Menu the Right Way?
On this week's episode of F&I Today, industry expert Becky Chernek explains how consistent product pricing and offering your full F&I menu to all...
