Home Authors Posts by Chanell Turner

Chanell Turner

111 POSTS 0 COMMENTS
Investigative Journalist for CBT News
hurricane florence

Hurricane Florence Hits the Southeast: What Can We Expect for the Automotive Industry?

The past few weeks have been a rollercoaster when it came to tracking Hurricane Florence’s arrival to the lower Southeast of the United States....
CRM

Five Reasons Why CRM Systems are Vital for Your Dealership

Do you remember the last time a potential car buyer came into your dealership and left empty-handed? What was the response of your team?...
video sharing

Sharing Auto Repair Videos To Build Trust Between Technician And Customer

When it comes to customer retention, servicing is one of the primary tools dealerships can use to keep customers coming back after they have...
Milennial

The 60 Percent: How to Fight High Dealership Turnover to Retain Millennials

While it is true that good help is hard to find, some would argue that it is even more challenging to keep it. If...
August

Defied Expectations, Rising Prices, and High Consumer Confidence Define August

There has been much speculation about how the rest of 2018 would shape up when it came to auto sales. Many signs have pointed...
search engine

What is SEO and How Can You Harness Its Power to Increase Car Sales?

Search Engine Optimization (SEO) is a concept you may have heard your marketing team discuss or throw around. As a dealership owner, you have a...
disruption

The Age of Disruption: Five Automotive Industry Trends Dealers Should Begin to Prepare For

In today’s world, the automotive industry is far from business as usual. A lot has happened in the past few years to make the...
service technicians

Four Ways Dealers Can Prepare Their Service Technicians for Advanced Technologies Within Cars

Service technicians have never had an easy job. Depending on the car, the service needs, and potential accident damage, technicians have their work cut...
Customer Trust

The Power of “Starting with Why,”: Four Ways to Strengthen Customer Trust and Loyalty

Have you ever stopped to think about why customers choose to purchase a car with you? Do you know why your selling practices resonated...

Making the Connection: Four Ways to Align your Goals

Who are you as a dealership, and what do you stand for? If someone were to ask the above question to one of your...
Mike Jacksonvideo

Mike Jackson Stepping Down as AutoNation CEO

The automotive world received a jolt today as AutoNation CEO Mike Jackson announced his decision to step aside after nearly 20 years with the...
hurricane florence

Hurricane Florence Hits the Southeast: What Can We Expect for the Automotive Industry?

The past few weeks have been a rollercoaster when it came to tracking Hurricane Florence’s arrival to the lower Southeast of the United States....
Model 3

Tesla Launches Direct Delivery Initiative To Answer Model 3 Demand

It's no secret that Tesla has been having difficulty meeting the production and delivery demands for its Model 3 customer reservations, which prompted industry experts...
career paths

Keeping Talent Is Key To Success

Keeping Talent Is Key To SuccessFor many years, dealership fixed operations departments have fought to attract and retain qualified talent. I don’t have to...
fixed-opsvideo

Safeguard Growth and Profitability in Your Dealership By Focusing on Fixed-Ops – Jim Roche

According to a recent report, service departments now comprise 49 percent of a dealership's gross profit. CBT Automotive Network sits down with Jim Roche,...

Dealing with Factory Recalls

On this week's edition of the Weekly Tune-Up, Becky Nixon goes over dealing with factory recalls and keeping retail profits alive during a recall.

Phone Ups and Internet Leads

On this week's episode of the Tom Stuker Show, Tom goes over phone ups and internet leads and why handling leads is a privilege,...

Designing Your Career with Clear Goals

On this week's episode of Straight Talk, David Lewis speaks to you about one of the most important actions and habits to develop if...

Be a Problem Solver

   Don't think about selling something. Don't think about results. Don't think about closing. Every customer comes into your dealership with either a "wants" problem...