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Chanell Turner

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Investigative Journalist for CBT News
self-driving

California Self-Driving Report May Validate Consumer Concerns

Would you allow your car to take control of your commute? This is the question many car buyers are still wrestling with. While, companies...
AutoTrader

AutoTrader Announces New Features That Can Significantly Change The Car Buying Journey

When is the last time you ordered an item online? Was it straightforward? Were the pricing and specifications clear? Did you use Amazon, Walmart,...

Groupe PSA Chooses Atlanta For Its North American Hub In Landmark Move

Atlanta has become a hub for automotive manufacturer locations. Porsche and Mercedes-Benz are both headquartered there, and even Kia Motors has a manufacturing plant...
employee appreciation

Five Ways to Make Every Day Employee Appreciation Day

It is easy to brush off a “thank you” or disregard an appreciative word, but there is something about the human condition that causes...
Cox Automotive

Four Ways That Sales Staff Can Embrace the Role of Consultant for Potential Car...

In the last decade, the role of the consumer has changed. These days, customers enjoy more control over their purchasing experiences. They no longer...
reports

Three Reports Car Dealers Should Pay Attention To In 2018

Throughout the year, dealers are likely capturing and analyzing data for their dealerships. Customer satisfaction surveys, units sold, service repair information, and a variety...
customer experience

Four Ways Dealers Can Give Consumers a VIP Experience

Not every dealer is rolling in dough. For low to mid-priced brands, it can feel impossible to compete with luxury dealerships that can deliver...
diversity

Third Annual Diversity Volume Leadership Awards

The automotive industry has seen unprecedented growth over the past four years. However, this would not have been possible without the purchasing power of...
customer service

A Dealer’s Key to Success: Realizing Everyone is a Salesperson

The consumer buying experience has seen rapid changes in the past two decades. In years past, customers could only purchase items in a physical...
digital marketing

Five Marketing Metrics Dealers Should Pay Attention To

In the midst of managing customer service, the finance process, service departments, and overall dealership operations, it is easy for marketing to fall by...
data

Unlock the Data Within Your Dealership

The automotive industry is jam-packed with data that allows dealerships to continue on improving. However, there can be a number of situations when the...
blockchain

Blockchain Technology Really Could Be the Next Big Thing

Sparring technology providers makes the blockchain opportunity less clear You’ve heard all the hoopla about cryptocurrency values — the  currency you can’t touch. It’s all...
connect customersvideo

Jessica Stafford: How to connect customers from online to the showroom

Global accessibility to the internet allows shoppers an outlet to connect, research, and ultimately purchase online without leaving their home. In response, Dealerships are...
car sales

The Effect Stair Step Programs Have on Small Dealers

A hotly contested practice in the retail automotive industry is stair step programs. Often called something more glamorous or cerebral such as Ford’s “Volume...
sales

4 Opportunities That Create More Sales

Opportunity #1 – Bring your own business To be successful for a long period of time you must create lead generation marketing. Lead generation equals...

Zeroing In On Your Customers’ Wants and Needs

  On this week's episode of Straight Talk, David Lewis talks about how to discover your customers' true wants and needs by asking the right...

Don’t be like everyone else on the demo drive

The demo drive is where the customer falls in love with the vehicle. Don't be like everyone else. Let the customer decide where they...

The 7 Circles of Internet Sales Success – The Coaching Circle

On today's episode of Progressive Retail, Cory Mosley discusses how to increase your sales by using the 7 Circles of high profit, high volume...

How to Harness that “Fear Factor”

What's holding you back from getting to the next level or that promotion as an F&I Director? On this week's edition of F&I Today,...