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Chanell Turner

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Investigative Journalist for CBT News
auto sales

SUV Sales Rise While Customer Savings Fall: The Story of October’s Auto Sales

October was a bit heavier on the tricks than treats when it came to auto sales. When compared to last year’s numbers, October is...
team building

Five Ways to Incorporate Team Building at Your Dealership

When was the last time you were a part of a great team? What were some of the qualities that made it a team...
ads

Is Your Marketing Budget Ballooning? Here are Four Ways to Cut Marketing Costs Per...

It is an understatement to say that marketing has become a pivotal part of the sales process. Years ago, ads and billboards did the...
breast cancer

How Top Auto Groups are Creating Awareness About Breast Cancer This October

Savvy and community-minded dealership owners understand their connection to their respective local areas. From providing little league jerseys to sponsoring food banks during Thanksgiving,...
leaders

The Top Communication Traits That Every Leader Should Possess

Take a moment to think of a supervisor, manager, or any other person you have interacted with that was in a leadership position who...
marketing

How to Avoid These Five Marketing Pitfalls at Your Dealership

Over the past couple of decades, marketing has transitioned from the “action of pushing out messaging,” to “strategically driving engagement and revenue.” Case studies,...
September Car Sales

September Sees a Decline in Momentum as Sales Take a Steep Dive

Analysts have been cautiously optimistic for months while attempting to project when high-interest rates, Federal rate hikes, and high new car prices would finally...
conferences

Five Upcoming Automotive Industry Conferences You Should Attend

Learning, professional development, and networking are vital parts of career growth. This goes for all professions, but this especially rings true for automotive professionals....
generation z

How Your Dealership Can Prepare for Generation Z Car Buyers

Preparing for millennials has been the focus of most companies out there, and with good reason. These individuals are 30 percent of the population,...
hurricane florence

Hurricane Florence Hits the Southeast: What Can We Expect for the Automotive Industry?

The past few weeks have been a rollercoaster when it came to tracking Hurricane Florence’s arrival to the lower Southeast of the United States....
phone

The Phone is Ringing: Yesterday, it was an Inquiry; Today, it’s a Buyer!

The phone is ringing. It’s a sales prospect. They’re not calling to chat. They found your vehicle on the Internet and (by calling you)...
air filters

The Profit in Cabin Air Filters

In a time when the media often speaks about air pollution and the health benefits of clean air, it is hard to believe that...
mind the gap

‘Mind the Gap’ Between Acquisition and Retail Ready

For 50 years, loudspeakers in London subways have cautioned riders to watch their step when boarding and de-boarding. This omnipresent “Mind the Gap” alert...

Breaking the F&I Stereotype – Simple Steps, Powerful Results

For decades, car buyers have walked into the F&I office with a sense of dread and many would rather have a root canal than...
costs

How to Cut Costs and Improve Quality in your Service Department

A well-functioning service department is the lifeblood of any dealership. In many ways, it is the face of your dealership that customers experience more...

Kerrigan Report: Lithia Motors Sees Gains in October

Erin Kerrigan, Managing Director of Kerrigan Advisors, joins CBT News to discuss October’s  Kerrigan Index and the marketplace’s reaction. The Kerrigan Index™ is composed of the seven publicly...

Protecting Your Customers’ Personal Information

When was the last time you checked your safeguard procedures? On today's episode of F&I Today, Becky Chernek talks about protecting your customers' personal...

How to Be More Proactive in Sales

On today's episode of the Tom Stuker Show, Tom talks about how and why you should be much more proactive than reactive when it comes...

The Problem with High Turnover Rates

  On today's episode of Straight Talk, David Lewis talks about the problem with high turnover rates in the car business and how it can...