Compliance That Works

Autosaver Group compliance officer says resolving complaints early keeps dealers off regulators’ radar

Dealerships that fail to resolve customer complaints internally are building a case against themselves, one unresolved grievance at a time. That is the core philosophy driving the compliance program at Autosaver Group, a 13-store automotive group operating across Vermont and New Hampshire, where Compliance Officer Kyle Sipples has spent nearly a decade turning complaint management into a regulatory shield. Joining us on the latest episode of Compliance That Works, Sipples argues...