Tuesday, November 30, 2021
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Gardner

5 ways to deliver at least one vehicle per day, each...

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Just how much are you leaving on the table in terms of vehicle delivery? Joining us today is Sean Gardner, Instructor and Sales Trainer...
sales

Get your new hires productive in the sales arena quickly

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In 2016, the average turnover rate for salespeople at franchised car dealerships was a staggering 67% every year. 40% of new hires would last just 90 days or less, accounting for massive training costs and lost sales from burned opportunities. While metrics through the pandemic become much harder to track, it’s evident that dealers as […]
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F&I

What are the best ways to involve the F&I department...

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Every dealership is set up the same way – sales, service, parts, and F&I all operate as their own separate departments. Each has a unique part to play both in overall profit and in the customer experience. However, when you look at the sales and F&I departments together, there are some in the business that […]
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payment

Americans spend nearly $5k per year on car payments. Here’s...

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In the US, the average household carrying an auto loan spends $412 per month on payments, according to a doxoINSIGHTS US Auto Loans Market Size and Household Spending Report issued Thursday. For the year, the mean auto loan spend is $4,944. That data might not be much of a surprise for dealerships and salespeople, yet […]
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customer engagement

Four ways to improve customer engagement at your car dealership

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If there’s one thing that dealers have learned in the past 17 months, it’s how to be adaptable. Aside from a select few instances, the business of selling cars was almost exclusively an in-person process, but necessity forced change. Customer engagement no longer was all about booking appointments for face-to-face interaction but required creativity and […]
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ancillaries

The case for trying preloaded appearance ancillaries

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F&I has always been tasked with handling all the aftermarket sales over the years. VSC, GAP, tire & wheel, and many other smaller products and protections. They are trained in the fine art of presenting everything all at once and hoping that something sticks. It’s not easy and with more products, it can be overwhelming […]
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salesperson

With remote sales here to stay, salespeople need to be...

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According to V12’s compiled data, four in five car buyers want to configure a payment online to begin their journey toward purchasing a vehicle. Research has shown that customer loyalty and increased sales are both contingent on the customer experience matching what they desire in the process, and that’s been trending more toward a virtual sales […]
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salesperson

Dealing with Competition as a Car Salesperson

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As a car salesperson, you face a lot of competition. On this week’s episode of Straight Talk, David Lewis talks about dealing with that competition and making sure that you’re the person the customer wants to do business with.
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walkaround

The Importance Today of the Sales Walkaround

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Car buyers go online, that’s a fact. Think With Google research shows that more than 95 percent of car sales start with the customer searching and researching on the internet. And when it comes time for the customer to see their potential vehicles in living color, the average number of dealerships visited is less than […]
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database

Creating a Personal Database as a Salesperson

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 On this week’s episode of Kain & Co., David Kain talks about personal business development and how creating your own database of customer information can help immensely as a salesperson.   VIDEO TRANSCRIPT: David Kain: Hello and welcome to Kain & Company. I’m David Kain, president of Kane Automotive, and I appreciate you joining […]
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