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loyalty marketing program

The benefits of using a phone call script for auto sales...

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On the latest episode of Kain and Co., host David Kain, President of Kain Automotive, talks about using a phone call script or outline when...
Roger Love

Any salesperson can climb the ranks of a car dealership—Here’s how...

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On the latest episode of Straight to the Point, host Frank J. Lopes sits down with the General Manager of CMA's Colonial Chevrolet in Richmond,...
car buying

To modernize car buying, we need to make it easier to...

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By now, everyone in the automotive industry knows that digital retailing is here to stay. Today's customers expect to be able to buy everything...
Gardner

5 ways to deliver at least one vehicle per day, each...

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Just how much are you leaving on the table in terms of vehicle delivery? Joining us today is Sean Gardner, Instructor and Sales Trainer...
sales

Get your new hires productive in the sales arena quickly

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In 2016, the average turnover rate for salespeople at franchised car dealerships was a staggering 67% every year. 40% of new hires would last...
F&I

What are the best ways to involve the F&I department on...

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Every dealership is set up the same way – sales, service, parts, and F&I all operate as their own separate departments. Each has a...
payment

Americans spend nearly $5k per year on car payments. Here’s why...

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In the US, the average household carrying an auto loan spends $412 per month on payments, according to a doxoINSIGHTS US Auto Loans Market...
customer engagement

Four ways to improve customer engagement at your car dealership

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If there’s one thing that dealers have learned in the past 17 months, it’s how to be adaptable. Aside from a select few instances,...
ancillaries

The case for trying preloaded appearance ancillaries

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F&I has always been tasked with handling all the aftermarket sales over the years. VSC, GAP, tire & wheel, and many other smaller products...
salesperson

With remote sales here to stay, salespeople need to be strong...

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According to V12’s compiled data, four in five car buyers want to configure a payment online to begin their journey toward purchasing a vehicle. Research...