TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%


fixed operations

Dave Foy explains how service departments can boost CX with coaching, greetings, and AI as dealerships’ new front door.

Dave Foy unpacks why first impressions in service departments matter

- October 6, 2025
When it comes to first impressions, there is only one chance to get it right. As more customers keep their vehicles longer and require increased maintenance, the service department is...
Featured Service Drive
New Jersey law ensures fair dealer pay for recall work, holds manufacturers accountable, and boosts consumer protections.

New Jersey passes law ensuring fair pay for recall, warranty work

- September 24, 2025
On the Dash: New Jersey law guarantees dealerships fair compensation for recall and warranty work, including average retail labor time allowances. Manufacturers must cover all costs for recalled vehicles, including...
Articles Headlines
Boost fixed ops success with Jeff Cowan’s people-focused strategies, training, and tools for dealerships.

Jeff Cowan on building top-tier fixed ops teams and customer loyalty

- September 17, 2025
Fixed operations in dealerships are at a crossroads, and success comes down to one thing: people. In today's episode of Service Drive, keynote speaker, trainer, author, and President of Pro...
Featured Service Drive
Audi master technician Curtis Gardner uses video inspections and social media to build trust, boost approvals, and mentor other techs.

How Curtis Gardner boosts service transparency using video and social media

- September 15, 2025
Technicians are becoming the new face of dealerships, and transparency is changing how customers view service. In today's episode of Service Drive, Curtis Gardner, Audi master technician, shares how he...
Featured Service Drive
General Motors (GM) recalls over 23,000 Chevy Corvettes over fuel leaks that could spill onto the radiator and spark a fire.

GM recalls over 23K Corvettes due to potential fire hazard

- August 26, 2025
On the Dash: General Motors (GM) is recalling over 23,000 vehicles due to a fuel leak that may cause a fire. The recall covers 2023–2026 Chevrolet Corvettes, including the 2026...
Articles Headlines
NJ CAR President Laura Perrotta details the Technician Advancement Program (TAP) tackling New Jersey’s technician shortage.

Laura Perrotta on NJ CAR’s new program tackling auto tech crisis

- August 25, 2025
New Jersey needs over 12,500 new technicians by 2026 to replace retiring workers. To address this urgent issue, the New Jersey Coalition of Automotive Retailers (NJ CAR) has launched a...
Featured Service Drive
Mitsubishi Motors is recalling over 91K vehicles due to a defect that could cause the rear lift gate to fall unexpectedly.

Mitsubishi recalls over 91K US Outlanders due to lift gate defect

- August 21, 2025
On the Dash: Mitsubishi is recalling 91,697 Outlanders and Outlander PHEVs. The coating on the steel tailgate gas spring cylinder may corrode over time, causing the lift gate to fall...
Articles Headlines
All American Ford’s Jim Sabino shares how mobile service boosts convenience, sales opportunities, and customer loyalty.

Jim Sabino on how mobile service is the key to dealership success

- August 18, 2025
Mobile service is no longer optional for dealerships aiming to improve customer loyalty. In today's episode of Service Drive, Jim Sabino, fixed operations director at All American Ford, shares how...
Featured Inside Automotive
Jeff Wyler Automotive's Ryan Haskell on boosting service retention with AI, mobile ops, and tech transparency amid technician shortage.

Jeff Wyler Automotive’s Ryan Haskell on winning customer loyalty in the service department

- August 11, 2025
Keeping the service department running smoothly has never been more critical, or more challenging, than it is right now. In today's episode of Service Drive, Ryan Haskell, fixed ops director...
Featured Service Drive
Enhance customer trust with proactive updates! Quick texts and calls improve communication, satisfaction, and drive sales.

Stop playing hide and seek: Mastering customer status updates

- August 8, 2025
Ever been on the other side of the counter as a customer? You drop your vehicle off, grab the loaner, and… crickets. Four hours later, you’re wondering: are they even...
Fixed-Ops Articles

Latest Articles

Weekly roundup: FTC reveals names of dealers warned over deceptive pricing, New-vehicle sales hold steady in May, Scout Motors to bring 1,200 jobs to new HQ
Latest Articles 05/30/26

Weekly roundup: FTC reveals names of dealers warned over deceptive pricing, New-vehicle sales hold steady in May, Scout Motors to bring 1,200 jobs to new HQ

CBT News heads to Washington, D.C., to host Auto Leadership Summit
Latest Articles 05/29/26

CBT News to host Auto Leadership Summit: Fair Pricing & Compliance June 16 in Washington, D.C.

FTC names the 97 dealerships and groups it warned about deceptive pricing
Latest Articles 05/29/26

FTC names the 97 dealerships and groups it warned about deceptive pricing

Woodhouse Auto Family acquires Ferrari of Denver in Colorado
Latest Articles 05/29/26

Woodhouse Auto Family acquires Ferrari of Denver in Colorado

Stellantis targets Pro One growth, Toyota halts Lexus EV, NHTSA probes Rivian suspension failures
Latest Articles 05/29/26

Stellantis targets Pro One growth, Toyota halts Lexus EV, NHTSA probes Rivian suspension failures

Stellantis Pro One targets 30% growth with commercial vehicle and services expansion
Latest Articles 05/29/26

Stellantis Pro One targets 30% growth with commercial vehicle and services expansion

Toyota halts next-generation Lexus EV amid slowing demand
Latest Articles 05/29/26

Toyota halts next-gen Lexus EV amid slowing demand

NHTSA investigates nearly 115,000 Rivian vehicles over rear suspension failures
Latest Articles 05/29/26

NHTSA investigates nearly 115,000 Rivian vehicles over rear suspension failures

Oil prices drop as U.S. reaches deal with Iran, pending Trump's approval
Latest Articles 05/29/26

Oil prices drop as U.S. reaches deal with Iran, pending Trump’s approval

Honda's Racing spirit is driving the future of hybrid vehicles
Latest Articles 05/29/26

Honda’s Racing Spirit is driving the future of hybrid vehicles