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aftermarket service

4 ways car dealers can win against aftermarket service providers

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According to the J.D. Power 2022 U.S. Aftermarket Service Index Study, customers increasingly prefer aftermarket service providers to new-vehicle dealers. J.D. Power surveyed almost...
auto workers

DOL and Mercedes-Benz team up to train the next generation of...

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This Wednesday, the U.S. Department of Labor revealed a collaboration with Mercedes-Benz USA to train and equip future auto workers for their careers in...
after-sale

AutoNation to expand after-sale products with RepairSmith purchase

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On Monday, one of the country’s largest automotive retailers, AutoNation, announced the acquisition of maintenance company RepairSmith to boost its after-sale options. The purchase is...
Three digital tools that improve customer retention

Three digital tools that improve customer retention at your car dealership

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In this edition of the CBT News Power Lunch, anchor Jim Fitzpatrick is joined by Skyler Chadwick, Director of Product Consulting at Cox Automotive’s...
retail automotive service departments performance pro forma compensation

Why car dealers must have a consistent service menu process

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Many car dealerships ignore the use of menus in their F&I department, though they have been around for decades. In fact, according to one...
ICE

4 strategies to manage vehicle servicing in an ICE and EV...

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The rise in popularity of electric vehicles, thanks to a combination of consumer demand and regulatory efforts, will drive a significant increase in their...
service

How service managers can drive profits and keep customer service intact...

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Welcome to another edition of Inside Automotive with anchor Jim Fitzpatrick. We're joined by Jennifer Suzuki, President of eDealer Solutions, acclaimed sales trainer, and...
service visit

Why booking the first service visit is key for customer retention

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With new vehicle inventory still hard to obtain and used car prices significantly higher than just a year ago, it’s to be expected that...
automated vehicle inspections

Should your service department consider using automated vehicle inspections?

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The automotive industry is evolving rapidly, and with that comes changes in how dealerships operate. In particular, automated vehicle inspections are changing the game...
retail automotive service departments performance pro forma compensation

Commit to Success: Don’t settle for an average career in retail...

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Welcome to another episode of Service Drive with Don Reed, CEO of DealerPRO Training. Far too often in the retail automotive industry, dealer principals, general...