TSLA378.030-4.67%
GM82.370-0.36%
F12.000-0.17%
RIVN13.540-0.42%
CYD28.160-1.66%
HMC32.660-0.04%
TM184.720-0.58%
CVNA59.520-4.21%
PAG194.670-1.49%
LAD286.450-3.79%
AN155.440-1.94%
GPI229.640-2.37%
ABG163.930-3.67%
SAH60.8100.25%
TSLA378.030-4.67%
GM82.370-0.36%
F12.000-0.17%
RIVN13.540-0.42%
CYD28.160-1.66%
HMC32.660-0.04%
TM184.720-0.58%
CVNA59.520-4.21%
PAG194.670-1.49%
LAD286.450-3.79%
AN155.440-1.94%
GPI229.640-2.37%
ABG163.930-3.67%
SAH60.8100.25%
TSLA378.030-4.67%
GM82.370-0.36%
F12.000-0.17%
RIVN13.540-0.42%
CYD28.160-1.66%
HMC32.660-0.04%
TM184.720-0.58%
CVNA59.520-4.21%
PAG194.670-1.49%
LAD286.450-3.79%
AN155.440-1.94%
GPI229.640-2.37%
ABG163.930-3.67%
SAH60.8100.25%


fixed operations

Jeff Cowan, technicians

How service departments can attract and retain top technicians – Jeff Cowan

- December 8, 2025
What can managers actually do differently, not just to attract, but to keep those talented techs of your service drive? On today’s episode of Service Drive, we’re getting recommendations from...
Management & Leadership Service Drive
Tom Druzynski joins us to share how his group is using video multi-point inspections (MPIs) to boost the customer experience.

How video MPIs are building trust between dealerships and customers – Tom Druzynski | West Herr Automotive Group

- December 3, 2025
Customers often find it hard to trust the service advice given by dealership staff, especially if they can't see the issues themselves; as a result, they frequently decline recommended services....
Service Drive Tips & Training
Chadwick, fixed ops

Cox Automotive’s Skyler Chadwick reveals the biggest opportunities in fixed ops

- November 24, 2025
Fixed ops departments hold untapped potential for revenue, retention, and customer loyalty. On today's episode of Service Drive, Cox Automotive Director of Product Consulting, Skyler Chadwick, breaks down key insights...
Featured Service Drive
New cars stream data to manufacturers, threatening repair choice, costs, and privacy. The REPAIR Act fights for consumer rights.

Death of the used car market

- November 14, 2025
The used car you’re eyeing might soon come with a hidden catch that could turn a smart buy into a money pit. Vehicle manufacturers are locking down the data streaming...
Daily Automotive News Pre-Owned Sales & Remarketing
service

Integrity invites obligation: The hidden power on doing what’s right in service

- October 30, 2025
In the world of automotive fixed operations, integrity isn’t a slogan—it’s the foundation upon which every profitable, sustainable relationship is built. As service advisors and service managers, we are the...
Fixed-Ops Articles
Frazier

John Frazier on the real issues behind the service technician shortage

- October 20, 2025
As automakers and dealers grapple with a growing shortage of service technicians, John Frazier, fixed operations director at Louisville CDJR, BMW, and Volvo, argues that the real issue isn’t a...
Featured Service Drive
Dave Foy explains how service departments can boost CX with coaching, greetings, and AI as dealerships’ new front door.

Dave Foy unpacks why first impressions in service departments matter

- October 6, 2025
When it comes to first impressions, there is only one chance to get it right. As more customers keep their vehicles longer and require increased maintenance, the service department is...
Featured Service Drive
New Jersey law ensures fair dealer pay for recall work, holds manufacturers accountable, and boosts consumer protections.

New Jersey passes law ensuring fair pay for recall, warranty work

- September 24, 2025
On the Dash: New Jersey law guarantees dealerships fair compensation for recall and warranty work, including average retail labor time allowances. Manufacturers must cover all costs for recalled vehicles, including...
Articles Headlines
Boost fixed ops success with Jeff Cowan’s people-focused strategies, training, and tools for dealerships.

Jeff Cowan on building top-tier fixed ops teams and customer loyalty

- September 17, 2025
Fixed operations in dealerships are at a crossroads, and success comes down to one thing: people. In today's episode of Service Drive, keynote speaker, trainer, author, and President of Pro...
Featured Service Drive
Audi master technician Curtis Gardner uses video inspections and social media to build trust, boost approvals, and mentor other techs.

How Curtis Gardner boosts service transparency using video and social media

- September 15, 2025
Technicians are becoming the new face of dealerships, and transparency is changing how customers view service. In today's episode of Service Drive, Curtis Gardner, Audi master technician, shares how he...
Featured Service Drive

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GM uses forced ranking to reshape workforce as tech competition intensifies
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CBT News
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