TSLA396.1801.42%
GM76.8700.15%
F13.9300.08%
RIVN17.5000.19%
CYD45.4501.02%
HMC28.0900.25%
TM176.2201.47%
CVNA70.3905.4%
PAG193.5500.33%
LAD319.2501.29%
AN196.2802.85%
GPI299.1803.52%
ABG212.7902.06%
SAH92.3801.87%
TSLA396.1801.42%
GM76.8700.15%
F13.9300.08%
RIVN17.5000.19%
CYD45.4501.02%
HMC28.0900.25%
TM176.2201.47%
CVNA70.3905.4%
PAG193.5500.33%
LAD319.2501.29%
AN196.2802.85%
GPI299.1803.52%
ABG212.7902.06%
SAH92.3801.87%
TSLA396.1801.42%
GM76.8700.15%
F13.9300.08%
RIVN17.5000.19%
CYD45.4501.02%
HMC28.0900.25%
TM176.2201.47%
CVNA70.3905.4%
PAG193.5500.33%
LAD319.2501.29%
AN196.2802.85%
GPI299.1803.52%
ABG212.7902.06%
SAH92.3801.87%


fixed operations

Jeff Wyler Automotive's Ryan Haskell on boosting service retention with AI, mobile ops, and tech transparency amid technician shortage.

Jeff Wyler Automotive’s Ryan Haskell on winning customer loyalty in the service department

- August 11, 2025
Keeping the service department running smoothly has never been more critical, or more challenging, than it is right now. In today's episode of Service Drive, Ryan Haskell, fixed ops director...
Featured Service Drive
Enhance customer trust with proactive updates! Quick texts and calls improve communication, satisfaction, and drive sales.

Stop playing hide and seek: Mastering customer status updates

- August 8, 2025
Ever been on the other side of the counter as a customer? You drop your vehicle off, grab the loaner, and… crickets. Four hours later, you’re wondering: are they even...
Fixed-Ops Articles
On today's Training Camp, we sit down with Judy Lynn Farcus Serra to trace her remarkable rise through the retail automotive industry.

Judy Lynn Farcus Serra reflects on a career built on grit, mentorship and growth

- July 29, 2025
On this episode of Training Camp, host Adam Marburger sits down with Judy Lynn Farcus Serra, COO and CFO of Headquarter Automotive, to trace her remarkable rise through the retail...
Fixed-Ops Training Camp
CDK Global

CDK rolls out fixed ops tool to non-DMS customers

- July 16, 2025
CDK Global expanded access to its Fixed Operations Suite to non-CDK DMS customers, broadening industry-wide availability to help more dealerships streamline service workflows and improve customer engagement. The platform includes AI...
Articles Headlines
Kyle Morissette explains how AI is boosting fixed ops performance

Werner Hyundai’s Kyle Morissette on how AI enhances fixed ops efficiency

- July 14, 2025
As artificial intelligence continues to transform the retail automotive industry, some dealers are already experiencing tangible results in their fixed ops departments. In today's episode of Service Drive on CBT...
Featured Service Drive
mobile service

Nolan Armpriester shares why mobile service is the future of fixed ops

- June 26, 2025
As customer expectations evolve, service departments nationwide are responding to increasing demand for convenience. In today's episode of CBT Now, Nolan Armpriester, director of operations at Kinley Automotive Group, shares...
Featured CBT Now
If you're a fixed ops director you've got to divide your strategy into two distinct territories: the hot & cold side of the customer pipeline 

Pipeline precision: Coaching the outside parts sales game

- May 20, 2025
As a Fixed Operations Coach, I've seen it all when it comes to outside parts sales teams. Some reps are just dropping off donuts and calling it 'building relationships.' Others...
Articles Fixed-Ops
service

How dealers can capitalize on service and parts revenue

- April 7, 2025
Hyper-Drive Service Strategies for Today's Dealerships Being a forward-thinking dealer is not enough in today’s hyper-fast service and parts operations. While fixed operations have always provided steady profits, hyper-drive dealerships are...
Articles Fixed-Ops
Numa has released its 2024 insights, shedding light on significant missed opportunities linked to high inbound call volumes.

Numa’s 2024 insights reveal $1.17M in lost revenue from missed service calls

- December 11, 2024
Numa, an AI-driven platform reshaping the future of auto dealerships, has released its 2024 insights, shedding light on significant missed opportunities linked to high inbound call volumes. The data, derived...
Fixed-Ops Articles

How dealerships can safeguard operations amid rising cyberattacks – Brad Holton

- October 1, 2024
As cyberattacks against the automotive industry intensify, dealerships face increasing pressure to fortify their digital defenses. In this episode of Driving Solutions, Brad Holton, founder of Proton I.T., discusses the...
Driving Solutions Featured


Latest Articles

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Widewail releases Q1 2026 Automotive Voice of the Customer report

Volkswagen weighs more job cuts, Gordie Howe Bridge opens July 27, New-vehicle prices stay below $50K
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Volkswagen weighs more job cuts, Gordie Howe Bridge opens July 27, New-vehicle prices stay below $50K

APCO Holdings acquires Fidelity Dealer Services, strengthening EasyCare's reach
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APCO Holdings acquires Fidelity Dealer Services, strengthening EasyCare’s reach

Volkswagen weighs additional job cuts as restructuring expands
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Volkswagen weighs additional job cuts as restructuring expands

Gordie Howe Bridge agreement clears path for faster U.S.-Canada trade, opening July 27
Latest Articles 07/14/26

Gordie Howe Bridge agreement clears path for faster U.S.-Canada trade, opening July 27

New-vehicle prices remain below $50K as buyers shift to affordable SUVs
Latest Articles 07/14/26

New-vehicle prices remain below $50K as buyers shift to affordable SUVs

California launches new EV rebates after federal tax credits end
Latest Articles 07/14/26

California launches new EV rebates after federal tax credits end

OEM Survey
Latest Articles 07/14/26

2026 OEM Survey reveals the future of dealership consolidation and profitability

Chris Saraceno
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Chris Saraceno and Danelle Delgado share the blueprint for personal growth

service repairs, work
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Where did all the gravy work go?


CBT News
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