TSLA391.95027.75%
GM77.780-1.68%
F12.700-0.01%
RIVN16.4100.42%
CYD42.2900.13%
HMC24.2600.1%
TM213.1801.63%
CVNA371.115-3.09499%
PAG155.130-2.14%
LAD274.480-7.3%
AN195.810-4.19%
GPI332.730-5.25%
ABG202.540-4.03%
SAH65.820-2.41%
TSLA391.95027.75%
GM77.780-1.68%
F12.700-0.01%
RIVN16.4100.42%
CYD42.2900.13%
HMC24.2600.1%
TM213.1801.63%
CVNA371.115-3.09499%
PAG155.130-2.14%
LAD274.480-7.3%
AN195.810-4.19%
GPI332.730-5.25%
ABG202.540-4.03%
SAH65.820-2.41%
TSLA391.95027.75%
GM77.780-1.68%
F12.700-0.01%
RIVN16.4100.42%
CYD42.2900.13%
HMC24.2600.1%
TM213.1801.63%
CVNA371.115-3.09499%
PAG155.130-2.14%
LAD274.480-7.3%
AN195.810-4.19%
GPI332.730-5.25%
ABG202.540-4.03%
SAH65.820-2.41%


fixed operations

Evelyn Cardenas of CFADA details the program training and placing auto technicians to meet growing dealership service needs.

Evelyn Cardenas discusses how CFADA is tackling the auto technician shortage

- December 29, 2025
It's been over a year since the Central Florida Automobile Dealers Association launched its initiative to recruit, train and place automotive technicians into dealership service departments. On today's episode of...
Service Drive Fixed-Ops
service departments, Don Andres

Don Andres shares strategies to help service departments grow in 2026

- December 22, 2025
With 2025 rapidly coming to a close, it is time for service leaders to reflect on recent wins, identify gaps, and reset strategies for the year ahead. On today's episode...
Service Drive Fixed-Ops
Frank Eckert of Eckert Solutions Group

Frank Eckert on how dealers can boost service drive revenue with transparency, speed, and AI

- December 15, 2025
Frank Eckert, president of Eckert Solutions Group, says dealership service drive losses often stem from unclear pricing, slow scheduling, and inconsistent processes rather than customer resistance. On the latest episode...
Service Drive Fixed-Ops
Jeff Cowan, technicians

How service departments can attract and retain top technicians – Jeff Cowan

- December 8, 2025
What can managers actually do differently, not just to attract, but to keep those talented techs of your service drive? On today’s episode of Service Drive, we’re getting recommendations from...
Management & Leadership Service Drive
Tom Druzynski joins us to share how his group is using video multi-point inspections (MPIs) to boost the customer experience.

How video MPIs are building trust between dealerships and customers – Tom Druzynski | West Herr Automotive Group

- December 3, 2025
Customers often find it hard to trust the service advice given by dealership staff, especially if they can't see the issues themselves; as a result, they frequently decline recommended services....
Tips & Training Service Drive
Chadwick, fixed ops

Cox Automotive’s Skyler Chadwick reveals the biggest opportunities in fixed ops

- November 24, 2025
Fixed ops departments hold untapped potential for revenue, retention, and customer loyalty. On today's episode of Service Drive, Cox Automotive Director of Product Consulting, Skyler Chadwick, breaks down key insights...
Featured Service Drive
New cars stream data to manufacturers, threatening repair choice, costs, and privacy. The REPAIR Act fights for consumer rights.

Death of the used car market

- November 14, 2025
The used car you’re eyeing might soon come with a hidden catch that could turn a smart buy into a money pit. Vehicle manufacturers are locking down the data streaming...
Daily Automotive News Pre-Owned Sales & Remarketing
service

Integrity invites obligation: The hidden power on doing what’s right in service

- October 30, 2025
In the world of automotive fixed operations, integrity isn’t a slogan—it’s the foundation upon which every profitable, sustainable relationship is built. As service advisors and service managers, we are the...
Fixed-Ops Articles
Frazier

John Frazier on the real issues behind the service technician shortage

- October 20, 2025
As automakers and dealers grapple with a growing shortage of service technicians, John Frazier, fixed operations director at Louisville CDJR, BMW, and Volvo, argues that the real issue isn’t a...
Featured Service Drive
Dave Foy explains how service departments can boost CX with coaching, greetings, and AI as dealerships’ new front door.

Dave Foy unpacks why first impressions in service departments matter

- October 6, 2025
When it comes to first impressions, there is only one chance to get it right. As more customers keep their vehicles longer and require increased maintenance, the service department is...
Featured Service Drive

Latest Articles

CarMax shares fall 14% as new CEO Keith Barr unveils turnaround plan focused on lower-priced vehicles amid softening consumer demand.
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Volkswagen faces Q1 charge after halting EV production at Tennessee plant
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CBT News
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