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Recall work is a great opportunity for your dealership to impress customers with the smooth operations of a well-oiled service department.

Recall work: your service departments chance to impress

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Automotive recalls in the U.S. rose 3.4% in the first quarter of 2023, up from 237 in Q4 2022 to 245 events in Q1....
Unpacking the influence of electric cars on the service drive: Adapting to new maintenance norms, training demands, and other shifts.

How electric cars are reshaping the future of service business

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Since electric cars hit the road and have slowly become more mainstream, service departments have been wondering how to maintain the more profitable parts...

Multi-point inspections: Bridging the gap between vehicle owners and technicians

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The multi-point inspection process, which has been around for over 100 years, has one central purpose: to sell additional maintenance services. Period. Granted, there...
gross profit

4 vital ways you can further improve gross profit percentage

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Of the KPIs your dealership must focus on, gross profit percentage should never be overlooked. To improve the gross profit percentage, your service department...

How conversational AI is transforming fixed ops communications

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The automotive industry remains vulnerable to economic uncertainty and cyclicality in demand due to reduced consumer purchasing power. While per-unit profitability is now almost...
declining satisfaction

J.D. Power Customer Service Index reveals declining satisfaction, names Lexus as...

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In the latest J.D. Power Customer Service Index study, buyers again reported declining satisfaction, the first year-over-year drop since 1995. The negative trend in the...
commercial service

Over 120 Ford dealers agree to open commercial service centers

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A report by Automotive News reveals that over 120 Ford dealers have signed on with the automaker's initiative to open fleet-focused commercial service centers...
Chris Schaubert Work flow

Improving work flow in the fixed operations department — Chris Schaubert

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Every auto technician knows that fixed operations departments must maintain a balanced work flow to keep customers happy and profits high. However, many managers,...
service customers customer experience TruVideo

Collaborate to own the customer experience

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In the beginning, there was Microsoft. Apple arrived a year later. And they’ve been rivals ever since. But did you know, they’ve also been...
service customers

5 tips to make service more convenient for your customers

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With nearly 165,000 auto repair and maintenance shops in the United States, you need your dealership to stand out. The key to success is...