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fixed operations

How fixed operations can manage another tough year amid a...

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Fixed operations teams around the country have faced a difficult 15 months. COVID protocols, local restrictions and customer hesitancy have driven them to find new ways of serving customers while keeping everyone safe. That meant embracing new technologies and practices, and for many, digging deep to survive a tough economic period.  Now, a new set […]
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fixed operations

How car dealers can increase revenue by shifting their focus to...

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There is a lot of focus on new vehicle inventories and how they are being impacted by the continuing chip shortage. Although grosses have...
top dealer

The skills auto technicians need to make them uniquely qualified...

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On the latest episode of Service Drive, host Don Reed takes a deep dive into how future automotive industry trends will affect auto technicians in the service drive. Reed has helped thousands of dealers boost their service gross profits as CEO of DealerPro Training. Reed says vehicle technology is evolving at an accelerated pace, which is giving […]
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fixed-ops

How car dealerships can revamp their marketing strategies to increase fixed-ops...

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For weeks, virtually everyone in the automotive industry has been talking about chip shortages and how they will impact different facets of the sector...
service department

How to maximize employee performance in the service department –...

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Has the pandemic had an impact on employee performance in the service department of automotive dealerships? Today on CBT News, Michael Roppo joins the show to discuss maximizing employee performance and ways to get the most out of your employees. Whether it’s your seasoned F&I manager or your brand-new service advisor. Roppo is the President […]
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fixed-operations - John Fairchild

What should car dealers look for when hiring fixed-operations employees?...

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Today on CBT News, host Jim Fitzpatrick is joined by John Fairchild, President of Fairchild Automotive Solutions. Fairchild specializes in retail automotive training and improving every area of dealership fixed-operations. Fairchild begins the conversation by talking about how car dealers can improve their recruiting process. He says that he encourages car dealers to try running […]
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top dealer

Understanding the key differences between service advisors and service writers

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What are service advisors worth to dealers and general managers? This is the question Don Reed tackles on the latest episode of Service Drive. Reed has helped thousands of dealers boost their service gross profits as CEO of DealerPro Training.  Reed opens the show by discussing interesting data collected by a recent study on service […]
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Lee Harkins Fixed-Ops

How your fixed-ops department can turn service patrons into life-long...

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On today’s show, Lee Harkins joins host Jim Fitzpatrick to discuss the latest trends in fixed-ops. Harkins is the President and CEO of M5 Management Services, a company committed to helping dealerships, OEMs, and corporate clients improve their fixed operations business. Harkins begins the conversation by sharing his number one lesson learned from 2020 – […]
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fixed-operations

Why your dealership should double-down on fixed-operations – Jim Roche

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2020 has posed many challenges for the automotive industry. However, car dealers have been extraordinarily resilient. We have seen the majority of dealers implement digital toolsets and adapt their operations to meet shoppers’ needs wherever, and however, they want to shop. The same can be said for the fixed-operations department. Service directors have added pressure […]
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fixed operations

Planning Is Good, Actions Are Better: How to Increase Profits...

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Remember our 2018 New Year Resolution on how make your dealership more profitable by increasing customer satisfaction and creating more profit retention while lowing the cost of doing business? Good! Well, that requires us to get in touch with what matters most to your business! I refer to it as “Management Alignment” and that defeats […]
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