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ICE

4 strategies to manage vehicle servicing in an ICE and EV...

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The rise in popularity of electric vehicles, thanks to a combination of consumer demand and regulatory efforts, will drive a significant increase in their...
service

How service managers can drive profits and keep customer service intact...

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Welcome to another edition of Inside Automotive with anchor Jim Fitzpatrick. We're joined by Jennifer Suzuki, President of eDealer Solutions, acclaimed sales trainer, and...
service visit

Why booking the first service visit is key for customer retention

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With new vehicle inventory still hard to obtain and used car prices significantly higher than just a year ago, it’s to be expected that...
aftermarket service

4 ways car dealers can win against aftermarket service providers

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According to the J.D. Power 2022 U.S. Aftermarket Service Index Study, customers increasingly prefer aftermarket service providers to new-vehicle dealers. J.D. Power surveyed almost...
automated vehicle inspections

Should your service department consider using automated vehicle inspections?

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The automotive industry is evolving rapidly, and with that comes changes in how dealerships operate. In particular, automated vehicle inspections are changing the game...
retail automotive

Commit to Success: Don’t settle for an average career in retail...

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Welcome to another episode of Service Drive with Don Reed, CEO of DealerPRO Training. Far too often in the retail automotive industry, dealer principals, general...
service training

5 areas of service training that often get overlooked

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Within your service department, you have multiple positions working together to create the seamless experience your customers encounter. To ensure maximum satisfaction, every part...
retail automotive

3 C’s to effectively manage and motivate your auto technicians

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Welcome to another episode of Service Drive with Don Reed, CEO of DealerPRO Training. Most car dealers and fixed operations managers are familiar with the...
retail automotive

The value fixed operations training can bring to your car dealership

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Welcome to another episode of Service Drive with Don Reed, CEO of DealerPRO Training. One of Reed's fixed operations specialists from DealerPRO Training recently spent...

Is it time for a fixed ops refresh? Here are 3...

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We’ve heard from many car dealers around the country who continue to face challenges like managing inventory and retaining staff. Today on Inside Automotive,...