The new formula for fixed ops success
Your service department is the backbone of your dealership. Through economic ups and downs, changing customer expectations, and new technology, service has stayed a steady source of profit and growth.
But...
TSLA378.030-4.67%
GM82.370-0.36%
F12.000-0.17%
RIVN13.540-0.42%
CYD28.160-1.66%
HMC32.660-0.04%
TM184.720-0.58%
CVNA59.520-4.21%
PAG194.670-1.49%
LAD286.450-3.79%
AN155.440-1.94%
GPI229.640-2.37%
ABG163.930-3.67%
SAH60.8100.25%
TSLA378.030-4.67%
GM82.370-0.36%
F12.000-0.17%
RIVN13.540-0.42%
CYD28.160-1.66%
HMC32.660-0.04%
TM184.720-0.58%
CVNA59.520-4.21%
PAG194.670-1.49%
LAD286.450-3.79%
AN155.440-1.94%
GPI229.640-2.37%
ABG163.930-3.67%
SAH60.8100.25%
TSLA378.030-4.67%
GM82.370-0.36%
F12.000-0.17%
RIVN13.540-0.42%
CYD28.160-1.66%
HMC32.660-0.04%
TM184.720-0.58%
CVNA59.520-4.21%
PAG194.670-1.49%
LAD286.450-3.79%
AN155.440-1.94%
GPI229.640-2.37%
ABG163.930-3.67%
SAH60.8100.25%
fixed operations
The fixed ops metric dealers should be watching
The numbers behind a dealership's service department can tell a much different story than the number of cars moving through the lane. Jumping right into today’s CBT Live segment, we’re...
Why fixed ops is the new front end for dealerships
In today’s market, the service lane may be the dealership’s most valuable opportunity to retain a customer before the next vehicle purchase. Skyler Chadwick, Director of Product Consulting at Cox...
Why fluid testing and transparency are replacing the old service menu
For decades, service departments have relied heavily on standard maintenance menus and rigid mileage intervals to drive recommendations. But as consumer expectations evolve and vehicle technology advances, top-performing dealerships are...
8 habits of highly successful service advisors
Fixed Operations has become one of the most important—and most underleveraged—opportunities for dealerships looking to drive profitable growth, improve retention, and combat increasing margin pressure. Today's service advisor plays a...
Nathan Shaver says fixed ops, transparency are key as Stellantis dealers adapt
Fixed operations, pricing transparency and global competition are top of mind for dealers heading into the second half of 2026. On today's episode of Inside Automotive, Nathan Shaver, Managing Partner...
Building your own AI tools to power your dealership
More and more car dealers are turning to artificial intelligence to help streamline operations and customer service, but the choices can seem overwhelming. Now, some dealers are foregoing vendors and...
How AI is transforming dealership fixed ops with breakthrough efficiency
Fixed operations in automotive dealerships are rapidly shifting as artificial intelligence (AI) and automation replace manual workflows, improving efficiency, customer experience, and profitability. On today’s episode of Driving Solutions, Jeff Adams,...
Bozard Ford Lincoln mobile service tops 2,100 repair orders as fleet growth accelerates
On today’s episode of Service Drive, we’re joined by Jeremy Stephens, Remote Operations Director at Bozard Ford Lincoln. The last time we spoke, his team had just hit an impressive...
How Tom Wood Group’s advisor handbook aims to boost fixed ops inconsistencies
In fixed operations, inconsistency across stores and unclear expectations can create real challenges for both teams and customers. To address this, William Demaree, Group Director of Fixed Operations at the...
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