Tag: fixed operations

Service operations generate mountains of data associated with the performance of the department. Leaders can and do devote a lengthy amount of time and...

A wave of innovative startups is challenging the status quo by offering mobile repairs and maintenance for cars just about anywhere. These disruptors have...

In the WHIRLWIND environment of an automotive dealership service center, service advisors play a pivotal role in fostering positive relationships with customers. OR DO...

In the dynamic world of automotive dealership fixed operations, the pursuit of excellence is paramount. Dealerships rely on a dedicated team of technicians, service...

In an industry as challenging and complex as fixed operations, attracting and retaining top-tier talent is not just a goal—it's a necessity. The landscape...

If you google the average age of a car on the road in America today you will find it's an astounding 12.5 years and...

Automotive retail is and always has been a complex business. Selling a car is one of the most complicated transactions out there, increasingly so...

Let’s just say it out loud, yes, there are headwinds and challenges ahead for dealerships. Yes, the challenges are in both sales and service....

Strong connections between service department managers and technicians are vital on two fronts: productivity and customer satisfaction. But sometimes poor communication, lack of training,...

Within your service department, you have multiple positions working together to create the seamless experience your customers encounter. To ensure maximum satisfaction, every part...