TSLA391.95027.75%
GM77.780-1.68%
F12.700-0.01%
RIVN16.4100.42%
CYD42.2900.13%
HMC24.2600.1%
TM213.1801.63%
CVNA371.115-3.09499%
PAG155.130-2.14%
LAD274.480-7.3%
AN195.810-4.19%
GPI332.730-5.25%
ABG202.540-4.03%
SAH65.820-2.41%
TSLA391.95027.75%
GM77.780-1.68%
F12.700-0.01%
RIVN16.4100.42%
CYD42.2900.13%
HMC24.2600.1%
TM213.1801.63%
CVNA371.115-3.09499%
PAG155.130-2.14%
LAD274.480-7.3%
AN195.810-4.19%
GPI332.730-5.25%
ABG202.540-4.03%
SAH65.820-2.41%
TSLA391.95027.75%
GM77.780-1.68%
F12.700-0.01%
RIVN16.4100.42%
CYD42.2900.13%
HMC24.2600.1%
TM213.1801.63%
CVNA371.115-3.09499%
PAG155.130-2.14%
LAD274.480-7.3%
AN195.810-4.19%
GPI332.730-5.25%
ABG202.540-4.03%
SAH65.820-2.41%


fixed operations

Multi-point inspections: Bridging the gap between vehicle owners and technicians

- September 26, 2023
The multi-point inspection process, which has been around for over 100 years, has one central purpose: to sell additional maintenance services. Period. Granted, there are many secondary reasons to do...
Fixed-Ops Articles
gross profit

4 vital ways you can further improve gross profit percentage

- July 4, 2023
Of the KPIs your dealership must focus on, gross profit percentage should never be overlooked. To improve the gross profit percentage, your service department must do more than simply add...
Fixed-Ops Articles

How conversational AI is transforming fixed ops communications

- March 28, 2023
The automotive industry remains vulnerable to economic uncertainty and cyclicality in demand due to reduced consumer purchasing power. While per-unit profitability is now almost double pre-pandemic levels and inventory levels...
Fixed-Ops Publishing Partners
declining satisfaction

J.D. Power Customer Service Index reveals declining satisfaction, names Lexus as top brand

- March 10, 2023
In the latest J.D. Power Customer Service Index study, buyers again reported declining satisfaction, the first year-over-year drop since 1995. The negative trend in the consumer experience is echoed in other...
Articles Headlines
commercial service

Over 120 Ford dealers agree to open commercial service centers

- March 9, 2023
A report by Automotive News reveals that over 120 Ford dealers have signed on with the automaker's initiative to open fleet-focused commercial service centers across the nation. Although Ford already works...
Articles Headlines
Chris Schaubert Work flow

Improving work flow in the fixed operations department — Chris Schaubert

- February 23, 2023
Every auto technician knows that fixed operations departments must maintain a balanced work flow to keep customers happy and profits high. However, many managers, especially those with a career in...
Featured Fixed-Ops
service customers customer experience TruVideo

Collaborate to own the customer experience

- February 16, 2023
In the beginning, there was Microsoft. Apple arrived a year later. And they’ve been rivals ever since. But did you know, they’ve also been business partners? Collaboration between competitors may not...
Daily Automotive News Sales & Marketing
service customers

5 tips to make service more convenient for your customers

- February 16, 2023
With nearly 165,000 auto repair and maintenance shops in the United States, you need your dealership to stand out. The key to success is making service more convenient for your...
Fixed-Ops Articles
aftermarket service

4 ways car dealers can win against aftermarket service providers

- February 14, 2023
According to the J.D. Power 2022 U.S. Aftermarket Service Index Study, customers increasingly prefer aftermarket service providers to new-vehicle dealers. J.D. Power surveyed almost 10,000 vehicle owners who owned their...
Fixed-Ops Articles
auto workers

DOL and Mercedes-Benz team up to train the next generation of auto workers

- February 10, 2023
This Wednesday, the U.S. Department of Labor revealed a collaboration with Mercedes-Benz USA to train and equip future auto workers for their careers in the industry. The partnership will provide participants...
Articles Headlines

Latest Articles

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CBT News
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