TSLA396.1801.42%
GM76.8700.15%
F13.9300.08%
RIVN17.5000.19%
CYD45.4501.02%
HMC28.0900.25%
TM176.2201.47%
CVNA70.3905.4%
PAG193.5500.33%
LAD319.2501.29%
AN196.2802.85%
GPI299.1803.52%
ABG212.7902.06%
SAH92.3801.87%
TSLA396.1801.42%
GM76.8700.15%
F13.9300.08%
RIVN17.5000.19%
CYD45.4501.02%
HMC28.0900.25%
TM176.2201.47%
CVNA70.3905.4%
PAG193.5500.33%
LAD319.2501.29%
AN196.2802.85%
GPI299.1803.52%
ABG212.7902.06%
SAH92.3801.87%
TSLA396.1801.42%
GM76.8700.15%
F13.9300.08%
RIVN17.5000.19%
CYD45.4501.02%
HMC28.0900.25%
TM176.2201.47%
CVNA70.3905.4%
PAG193.5500.33%
LAD319.2501.29%
AN196.2802.85%
GPI299.1803.52%
ABG212.7902.06%
SAH92.3801.87%


fixed operations

5 areas of service training that often get overlooked

- December 7, 2023
Within your service department, you have multiple positions working together to create the seamless experience your customers encounter. To ensure maximum satisfaction, every part of the team must work at...
Fixed-Ops Articles
Recall work is a great opportunity for your dealership to impress customers with the smooth operations of a well-oiled service department.

Recall work: your service departments chance to impress

- November 9, 2023
Automotive recalls in the U.S. rose 3.4% in the first quarter of 2023, up from 237 in Q4 2022 to 245 events in Q1. According to Sedgwick brand protection’s latest...
Fixed-Ops Articles
Unpacking the influence of electric cars on the service drive: Adapting to new maintenance norms, training demands, and other shifts.

How electric cars are reshaping the future of service business

- October 3, 2023
Since electric cars hit the road and have slowly become more mainstream, service departments have been wondering how to maintain the more profitable parts of the dealership. We’ll help you...
Fixed-Ops Articles

Multi-point inspections: Bridging the gap between vehicle owners and technicians

- September 26, 2023
The multi-point inspection process, which has been around for over 100 years, has one central purpose: to sell additional maintenance services. Period. Granted, there are many secondary reasons to do...
Fixed-Ops Articles
gross profit

4 vital ways you can further improve gross profit percentage

- July 4, 2023
Of the KPIs your dealership must focus on, gross profit percentage should never be overlooked. To improve the gross profit percentage, your service department must do more than simply add...
Fixed-Ops Articles

How conversational AI is transforming fixed ops communications

- March 28, 2023
The automotive industry remains vulnerable to economic uncertainty and cyclicality in demand due to reduced consumer purchasing power. While per-unit profitability is now almost double pre-pandemic levels and inventory levels...
Fixed-Ops Publishing Partners
declining satisfaction

J.D. Power Customer Service Index reveals declining satisfaction, names Lexus as top brand

- March 10, 2023
In the latest J.D. Power Customer Service Index study, buyers again reported declining satisfaction, the first year-over-year drop since 1995. The negative trend in the consumer experience is echoed in other...
Articles Headlines
commercial service

Over 120 Ford dealers agree to open commercial service centers

- March 9, 2023
A report by Automotive News reveals that over 120 Ford dealers have signed on with the automaker's initiative to open fleet-focused commercial service centers across the nation. Although Ford already works...
Articles Headlines
Chris Schaubert Work flow

Improving work flow in the fixed operations department — Chris Schaubert

- February 23, 2023
Every auto technician knows that fixed operations departments must maintain a balanced work flow to keep customers happy and profits high. However, many managers, especially those with a career in...
Featured Fixed-Ops
service customers customer experience TruVideo

Collaborate to own the customer experience

- February 16, 2023
In the beginning, there was Microsoft. Apple arrived a year later. And they’ve been rivals ever since. But did you know, they’ve also been business partners? Collaboration between competitors may not...
Daily Automotive News Sales & Marketing


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OEM Survey
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2026 OEM Survey reveals the future of dealership consolidation and profitability

Chris Saraceno
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Chris Saraceno and Danelle Delgado share the blueprint for personal growth

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CBT News
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