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fleet

How to serve fleet customers while sales are down

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A recent study by Cox Automotive showed that fleet sales are down 20% from 2020. With this lack of sales, your dealership needs to...
mechanics

Ways to transition mechanics into other positions

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It isn’t difficult to see that the auto technician position is demanding on the body. After twenty years of wrenching, most techs feel the...
keys

Key security a priority in the dealership

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When customers show up at a dealership for sales or service, they likely aren’t really thinking about how cars might get stolen during their...
customers

How to influence dealership customers to return for service appointments

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Prior to the COVID-19 pandemic, only 30% of customers surveyed by Cox Automotive stated that they’ve serviced their vehicles at the dealership in the...
service

How the pandemic has changed service operations for the better

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Dealerships are just starting to get back on their feet since the COVID-19 pandemic. It's now time to take stock of what has changed...
maintenance

Survey finds car owners significantly behind on maintenance due to pandemic

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One in four car owners has not had their vehicles into the shop for servicing in the past 12 months, according to a survey...
EV

How can service departments prepare for an EV-focused industry?

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According to the International Energy Agency, electric car sales surpassed 2 million globally in 2019. These numbers only continue to grow higher, leaving dealerships...
service

How to get customers back for first service

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It’s easy to think that a manufacturer’s free maintenance plan is enough to bring someone in for the first service if you just had...
service

Dealing with objections for service repairs

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There’s no questioning how busy service advisors are, day in and day out. As the frontline workers in after-sales service, it falls on them...
shoppers

Shoppers willing to drive further for the right car, according to...

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The average distance a car shopper is willing to drive to buy the right car has increased by nearly 20 miles. Ahead of the first holiday...