TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%


service

Recruiting the Next Generation of Service Advisors

- November 16, 2016
Millennials Want Work/Life Balance and Fairness Treatment By: Adam Wright Every time the word “millennials” is uttered, it’s easy to see the eye rolls and groans from the employers of America.  They...
Articles
CBT News Placeholder

Drive Customer Retention to Your Dealership

- November 8, 2016
Build Planned Retention Program and Drive Service Volumes If you’re serious about growing customer retention and service sales, perhaps it’s time to put into play a strategy that many dealers point...
Sales & Marketing Auto News
CBT News Placeholder

A new car service closing the loop to buying

- November 8, 2016
A new car service closing the loop to buying TrueCar, Inc. (NASDAQ: TRUE), America’s fastest growing third-party automotive site, has partnered with Hearst Autos and its leading automotive website, CarandDriver.com, to...
Daily Automotive News Sales & Marketing
CBT News Placeholder

How Football Training Camp Brings Sales

- July 30, 2016
Editor's Note By Mary Welch Roger Scholfield’s father had a plaque in his used car dealership office in Augusta, Kanas. It read “Service Means Sales.” Vic Scholfield’s, Roger’s father, was a firm believer...
Sales & Marketing Auto News
Scholfield Honda

Service Means Sales

- July 28, 2016
A Service-First Philosophy Keeps Honda Dealership Growing By Mary Welch Vic Scholfield was a visionary when it came to customer service. Scholfield, and his brother Dick, opened up a used car lot in...
Sales & Marketing Fixed-Ops
automotive customer service

WOWing With a Premium Experience on a Small Budget

- June 29, 2016
Automotive Customer Service Goes a Long Way By Rian Locadia I am often asked how a small, family-owned operation with limited budgets can compete with the larger, flashier, corporate stores. It’s something...
Articles
prepaid maintenance

Service Customers Buy Prepaid Maintenance Programs

- May 27, 2016
A Win-Win For All By Ryan Williams Customers naturally sense that prepaid maintenance plans will help them develop habits of healthy vehicle maintenance – routine, a plan, and a budget, and typically for...
Sales & Marketing Fixed-Ops

CBT News – December 3, 2015

- December 3, 2015
On today's show: Mark Tewart on using life skills to create a bond with customers Do your sales and service employees know the F&I products you offer? Creative ways to...
Daily Newscast

Do your sales and service employees know the F&I products you offer?

- December 3, 2015
We're in the final month of the year, so a lot of dealerships are busy assessing plans for 2016 - including figuring out ways to be more profitable. Wards.com suggests one of...
Sales & Marketing F&I

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CBT News
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