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Recruiting the Next Generation of Service Advisors

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Millennials Want Work/Life Balance and Fairness Treatment By: Adam Wright Every time the word “millennials” is uttered, it’s easy to see the eye rolls and groans...

Drive Customer Retention to Your Dealership

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Build Planned Retention Program and Drive Service Volumes If you’re serious about growing customer retention and service sales, perhaps it’s time to put into play...

A new car service closing the loop to buying

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https://www.cbtnews.com/new-car-service-closing-loop-buying/

How Football Training Camp Brings Sales

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Editor's Note By Mary Welch Roger Scholfield’s father had a plaque in his used car dealership office in Augusta, Kanas. It read “Service Means Sales.” Vic Scholfield’s,...
Scholfield Honda

Service Means Sales

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A Service-First Philosophy Keeps Honda Dealership Growing By Mary Welch Vic Scholfield was a visionary when it came to customer service. Scholfield, and his brother Dick, opened...
automotive customer service

WOWing With a Premium Experience on a Small Budget

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Automotive Customer Service Goes a Long Way By Rian Locadia I am often asked how a small, family-owned operation with limited budgets can compete with the...
prepaid maintenance

Service Customers Buy Prepaid Maintenance Programs

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A Win-Win For All By Ryan Williams Customers naturally sense that prepaid maintenance plans will help them develop habits of healthy vehicle maintenance – routine, a plan,...

CBT News – December 3, 2015

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On today's show: Mark Tewart on using life skills to create a bond with customers Do your sales and service employees know the F&I...

Do your sales and service employees know the F&I products you...

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We're in the final month of the year, so a lot of dealerships are busy assessing plans for 2016 - including figuring out ways to...