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Kimberly Hurley

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Kimberly is a seasoned investigational journalist for CBT Automotive Network.
digital

How Digital Technology Can Improve Dealership Experiences

It is necessary for every business in every industry to invest in digital advances and upgrades in order to stay afloat these days. The...
used vehicle

Used Vehicle’s Value Grow for the Third Straight Month

For the third month straight, used vehicle values have gone up and managed to set a new record, according to Manheim. Increasing by 0.14...
car selling

Cars.com Has a New Sales Approach: “Tinder for Cars”

Cars.com has decided it’s time to take a new approach in regard to car selling, and it’s an interesting one. By using “swipe” methods like...
Tesla

AutoNation’s CEO Mike Jackson: There Will Be a “Day of Reckoning” for Tesla

Just a few days after Bloomberg published an article quoting Tesla’s Chief Executive Officer Elon Musk as saying, “We’ve gone from production hell to...
tariffs

Should The Threat of New Tariffs Worry Auto Retailers?

With President Donald Trump's move to impose new tariffs on car materials from foreign suppliers, there has been a massive amount of pushback from...
Tarrifs

Trump’s Ramping Up On Threats for More Tariffs

Despite the continuing pushback on President Donald Trump’s decisions on trade, an article from the Washington Examiner has reported that the White House is...
fixed operations

Service Department Now Makes Up 49% of Your dealership’s Gross Profit

The automotive industry is always varying, especially as consumer behaviors and the status of the economy continue to shift. The retail market of vehicles...
EchoPark

Sonic Automotive, Inc. Has Modified Plans for EchoPark

Sonic Automotive, Inc. opened its first EchoPark Automotive store in late 2014 and the company now operates seven locations scattered throughout Colorado and Texas....
U.S.-Mexico Agreement

Auto Industry Gains a Slight Sense of Hope After U.S.-Mexico Agreement

After months of fear and apprehension regarding U.S. President Donald Trump’s tariff threats against other countries, a White House news release published on Monday...
Peter Welch

NADA President Testifies in Front of Department of Commerce

Subsequent to several automakers and automotive organizations releasing statements regarding President Trump’s tariff plans and implementations, the President of the National Automotive Dealers Association...
NO

Why you want customers to tell you NO in the Service Drive

Something you’ve probably noticed in your Service Drive; Customers almost never come out and say, “Please upsell me.” What’s more, your clients don’t even...
septembervideo

Auto Sales Down Slightly; September’s Winners and Losers – Jeremy Acevedo, Edmunds

On today's edition of CBT News, Jim Fitzpatrick chats with Jeremy Acevedo, Manager of Industry Analysis at Edmunds, to discuss the winners and losers...
caller

Use These 6 Tips to Treat Every Caller Like Royalty

Here’s a simple, but important truth: Your customer service experience starts the moment someone picks up the phone and dials your dealership. Sure, they...
customer experiencevideo

Disrupt the Competition by Creating a More Convenient Customer Experience – Shep Hyken, NYT...

As we all know, providing an excellent customer experience is the key to running a successful dealership. On today's show, CBT's Jim Fitzpatrick discusses why...
Scott Keogh

Scott Keogh of Audi Tapped to be New VW CEO

Wednesday, Volkswagon announced that Scott Keogh, CEO of Audi, will be taking up the reigns of their American operations on the first of November....

Phone-Ups That Lead to a Sale

  On today's episode of Straight Talk, David Lewis talks about phone-ups and gives some powerful tips for turning an incoming customer call into a...

Do You Have Your “E’s” Turned Up Today?

Do you have your "E's" turned up today? Bring your enthusiasm, excitement, energy and experience into the dealership and watch what happens. Hear how...

Goals, Health, Wellness, and Achievement (Part 2)

  In part two of his three-part series on goals, health, wellness, and peak performance in the new year, Cory Mosley invites Delatorro McNeal, CEO...

How Visuals Can Increase Sales in Your Dealership

On this week's episode of F&I Today, Becky Chernek goes over the importance of visuals in your presentation and how you can use video,...