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Kimberly Hurley

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Kimberly is a seasoned investigational journalist for CBT Automotive Network.
Q2

How Auto Sales Fared in Q2 2020 Amid Pandemic

Virtually nobody doubted that the coronavirus pandemic would hit the auto industry hard and lead to supply chain delays, parts shortages, and a sharp...
CarvanaACCESS

CarvanaACCESS: Carvana Yet Again Aiming to Revolutionize Car Sales

It is no surprise that Carvana has been working to revolutionize auto sales since its foundation in 2013, from its vending machine car sales...
work

Ford Offers Work-from-Home Extension: What it Might Mean

The year 2020 has undeniably been a strange one and we have definitely learned how working from home impacts people, businesses, and communications. On...
work

Industry Update: Most Automakers are Back to Work

Now that the more devastating stages of the COVID-19 pandemic are (hopefully) behind us, state and local governments are allowing businesses to get back...
Uber

Uber Slashes Jobs Yet Again: What it Means

Just like most businesses, Uber has taken a huge hit in the midst of the novel coronavirus. The rideshare giant has announced it will...
work

Automakers’ Plans for Returning to Work

Automakers were shut down for quite some time following the onset of the COVID-19 pandemic. With many states and counties slowly beginning to open...
COVID-19

Expectations for Standardized Dealership Safety After COVID-19

While the global coronavirus pandemic has shuttered many businesses for the past couple of months, there are also changes being made to the way...
auto industry

J.D. Power: Coronavirus Pandemic Detriments May Not be as Bad as Initial Forecasts

There is no doubt that the coronavirus pandemic has shaken most industries worldwide and caused many to wonder if the U.S. economy can make...
customer satisfaction

Customer Satisfaction Increases but Detriments Expected Due to COVID-19

Earlier this month, J.D. Power released its 2020 Customer Service Index (CSI) Study, which found that customer satisfaction has risen for the fifth year...
border

Implications of the New Restrictions at the U.S.-Canada Border

As the Coronavirus pandemic, or COVID-19, spreads globally, more and more measures are being put into place to protect people from the condition. This...
questions

The 3 Questions Every Customer Wants Answered Before Saying “Yes”

When we’re selling a product, service, or idea, we must make the case in the consumer’s mind on why they need it. It doesn’t...
Ira Wolfevideo

Ira Wolfe on Why Dealers Can’t Go Back to Business as Usual

"An Obituary for Normal", is how Ira Wolfe, founder and President of Success Performance Solutions, satirically introduces his thoughts about the state of 'normal'...
VettXvideo

How Dealers Can Acquire Used-Car Inventory Quickly and Efficiently – Nick Patterson and Ryan...

With the inventory challenges facing the new car market, many dealers are putting their energy into bolstering their used-car departments. That means finding new...
digital business

How the Digital Business Transformation Could Affect Dealers

Digital selling has become a strategy that virtually every dealership has had to quickly implement since March this year. Cox Automotive rolled out Dealer...
unemployment

4.8M Americans Back to Work in June – What It Means for Dealers

The Employment Situation report released by the Bureau of Labor Statistics from July 2nd spells out a significant increase in employment for June 2020....

Staying Successful in the Showroom During COVID-19

On this week's episode of the Saturday Morning Sales Meeting, David Lewis talks about selling cars during the COVID-19 pandemic and some of the...

What Do Dealerships and Bank Conversions Have to Do With TikTok?

Recently, a video by TikTok user Molly Baxter shared a shady business practice perpetrated by a few F&I managers that received thousands of views....

Why Dealers Should Concentrate on Experience, Not Price

On this week’s episode of Kain & Co., host David Kain is joined by his colleague Steve Purdy, the client success director for Kain Automotive....

Creating a Frictionless Online Car Buying Experience

There is still a lot unknown about how the Coronavirus will continue to affect American lives, industries, and consumerism. However, dealers can assume that...