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loyalty customers

7 tips to build customer loyalty

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It’s no secret that customer loyalty is key to any business. Acquiring new customers is pricey and time-consuming, so most businesses work to find...
service customers

5 tips to make service more convenient for your customers

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With nearly 165,000 auto repair and maintenance shops in the United States, you need your dealership to stand out. The key to success is...
service

Ways to get a bump in average dollars per RO during...

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Service departments have been busier across the United States this year, driven by a lack of inventory to switch out an aging vehicle for...
Price

3 areas forward-thinking car dealers should focus on for better used...

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Welcome to this week’s episode of Used Cars Weekly, the original CBT News show dedicated to bringing car dealers best practices and tips for...
service

From a tech’s perspective: How to increase service sales

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While the technician at a dealership rarely gets to speak to the customers directly, there are still things that can be done to increase...
service

What do techs want from a service advisor?

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When a dealership hires a service advisor, they do well to consider how this person will interact with the customers. However, it’s vital not to...
digital storefront

Tips to keep your car dealership’s digital storefront updated

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Is your dealership's digital storefront pulling in the number of customers to meet your quarterly plan? Or do you find one department doing all...
service

Embrace technology in the service department for faster turnaround times

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With the service department making up 49% of the dealership’s gross profit, it must continue to grow with the times. If dealerships don’t adopt...
service

Recommendations for dealership service page content

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As we get deeper into the digital times, your customers are going to spend more time visiting your dealership website than they are calling...

The EV ‘low cost of operation’ promise means service loyalty is...

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On May 19, Ford unveiled the fully-electric F-150 Lightning pickup truck and amassed 45,000 reservations within two days. A few days later on May 24, a...