When you become the leader of an organization, start a business, or take on any kind of entrepreneurial path, oftentimes you are also met with fear and doubt along the...
On this week's episode of F&I Today, Becky Chernek talks about the importance of following up with the customer after the sale should the customer decide not to purchase a...
Chargeback. It’s the one word that sends chills down the spine of every F&I manager (or any salesperson for that matter). It can decimate a commission check, it can lead...
The problem with follow-up is that it’s not being done correctly. Does your follow-up plan include calling previous customers every single week and thanking them for their business and asking...
You may get a warning when a member of the corporate OEM team decides to do a walkthrough of the showroom. This scenario can understandably bring about much pressure, but...
When we first started selling cars, it’s a shame that all of us weren’t taught how to effectively follow-up with a customer who leaves your lot without buying. If we...
Do you follow up with your customers? Most salespeople don't even make one follow-up call. Grant Cardone explains why all the money is in following up with your customers in...
How committed are you to your customer, especially those that don’t end up buying at your dealership? Grant explains why 14 contacts (through phone, text, email) in the first ten...