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Goldfayn

Alex Goldfayn on overcoming fear and doubt to become a world...

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When you become the leader of an organization, start a business, or take on any kind of entrepreneurial path, oftentimes you are also met with fear and doubt along the way. On today’s show we’re pleased to welcome Alex Goldfayn, keynote sales speaker, CEO of The Revenue Growth Consultancy, and Wall Street Journal bestselling author, […]
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customer

Contacting the Customer After the Sale

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 On this week’s episode of F&I Today, Becky Chernek talks about the importance of following up with the customer after the sale should the customer decide not to purchase a service contract or other items. VIDEO TRANSCRIPTION: Becky Chernek: Welcome to the F&I today show. I’m your host, Becky Chernek, and I’m happy you’re […]
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F&I

How to Reduce Chargebacks in F&I – 3 Simple Strategies Can...

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Chargeback. It’s the one word that sends chills down the spine of every F&I manager (or  any salesperson for that matter). It can decimate a commission check, it can lead to a negative CSI, and many times it can lead to the unfair impression that staff may have not sold the product correctly. Why do […]
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follow-up plan

Having a Follow-Up Plan

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The problem with follow-up is that it’s not being done correctly. Does your follow-up plan include calling previous customers every single week and thanking them for their business and asking for referrals? Paul explains why follow-up doesn’t pay you today, but later. VIDEO TRANSCRIPTION:  We’re gonna talk about that word, that little phrase, follow up. […]
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follow-up

Follow-Up Calls

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On this week’s episode of the Tom Stuker Show, Tom goes over the 3-day follow-up call as well as pre/post-CSI scripts and pre/post-service scripts.
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secret shoppers

What Secret Shoppers Look for at Your Dealership and How to...

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You may get a warning when a member of the corporate OEM team decides to do a walkthrough of the showroom. This scenario can understandably bring about much pressure, but what happens when an OEM rep is not so easy to pick out? It is well known that OEMs will solicit the help of secret […]
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sales boost

Need A Quick Sales Boost?

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When we first started selling cars, it’s a shame that all of us weren’t taught how to effectively follow-up with a customer who leaves your lot without buying. If we had been taught “why and how” to follow up with these “unsold prospects,” we’d all be generating our own high value floor traffic, and selling […]
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video

Using Video to Build Your Client Base

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Follow up is good, obviously.  Today though, that’s not enough.  David explains why good follow up is needed in today’s environment.
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follow-up

Finding Fortune in the Follow-Up

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Do you follow up with your customers? Most salespeople don’t even make one follow-up call. Grant Cardone explains why all the money is in following up with your customers in today’s Tip of the Day.
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customers

Committing to Your Customer

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How committed are you to your customer, especially those that don’t end up buying at your dealership?  Grant explains why 14 contacts (through phone, text, email) in the first ten days should happen between you and your potential customers.
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