Home Authors Posts by Kristine Cain

Kristine Cain

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Kristine Cain is a freelance writer who loves the car business, hiking long trails, and the Steelers (not necessarily in that order). After finishing a degree in psychology at George Mason University in Virginia, she got her first taste of the dealer world working in the service department of a high volume Honda store. Warned early on that the car business would ‘get in her blood’, it did and Kristine made the leap into F&I departments at several stores around the Washington DC area and later to an automotive information company in dealer sales. A veteran of over 20 years in B2B sales to dealers, she leverages that knowledge to help write within the dealer market. Kristine lives in Holly Springs, NC with her husband and family.
f&i managers

3 Ways to Help Your Veteran F&I Managers Embrace the Future

Every dealership has had THAT F&I manager. You know the one…he/she has been there for 10-15 years or more. They carry deep knowledge of...
f&i

F&I Transparency = Higher Profits

For decades, the F&I department of every dealership has had the reputation among car buyers as being some horrible financial black hole whose very...
f&i

Don’t Let Customer F&I Complaints Linger… Act Quick to Minimize Damage

We all know the old saying…a customer has a good experience and they tell one person. They have a BAD experience and they tell...
f&i education

Educate Your Buyers in F&I and Watch Profits Grow

Car buyers span generations and yet there are huge disparities in how much knowledge each generation has with regard to how financing a car...
F&I Managers

4 Ways a Happy F&I Manager Drives Higher Profits

Dealerships across the country struggle with turnover for a variety of reasons…commission-heavy compensation, long hours, lack of respect from management or owners, lack of...
F&I

3 Simple Ways to Leverage F&I Online

It’s safe to say that nearly all dealerships have an online presence (or they should!). They have inventory listed, online chat for the salespeople to...
f&i

3 Ways F&I and Technology Need Each Other

It’s been said that the next 5-10 years of technology innovation will move faster than that of the past 100 years. Think about that...
identity fraud

Are You Taking the Necessary Steps to Prevent Identity Fraud in your Dealership?

Every time we turn on the TV or log into a news app on our phones, we are reminded of how easy it is...
social media

F&I and Social Media – 4 Ways to Boost Profits & Increase CSI

The typical dealer spends thousands of dollars a month on advertising. The car deals, the service department coupons, the parts specials…you see them in...
F&I Office

5 Simple Ways to WOW Buyers in the F&I Office

Dealers know that the one part of the car buying process that their customers dislike the most is the having to go into the...
content

The Best Ways to Drive Traffic And Get People Talking About Your Dealership

Blogging, social media marketing, newsletters, and other methods of digital marketing can feel like an unnecessary add-on to a marketing strategy. If you have...
auto sales

Tumultuous Auto Sales Forecast for Remainder of 2018

After a seven-year run of consecutive annual auto sales increases in the United States, the final sales figures for 2017 showed a regression of...
dealershipvideo

Why Diversifying Your Dealership Is More Important Than Ever – Brian Finkelmeyer

Brian Finkelmeyer, Senior Director at vAuto, joins Jim Fitzpatrick in the CBT Automotive studios to further the discussion concerning the future of the automotive industry, the importance...
staff meetings

Are You Operating your Staff Meetings In A Way That Actually Helps?

Let’s be honest: no one likes meetings. Generally, we find meetings to be unproductive wastes of time, which we put up with because they’re...
video

Using Technology to Increase Service Sales and Efficiency – Jim Roche, Xtime

CBT's own Jim Fitzpatrick sat down with Jim Roche, Senior Vice President of Marketing and Managed Services for Xtime, a Cox Automotive company, to...

Being An Unconditional Performer

Many people can have a good day after a good night's sleep or if they're feeling 100 percent. That's called being a "conditional performer."...

Being Smarter When Running Your Dealership (Part 1)

On today' episode of Kain & Co., David Kain interviews his brother Bob, Dealer Principal at Jack Kain Ford in Versailles, Kentucky. The two...

Moments of Truth

Moments of truth define you as a salesperson. The way you handle certain things the customer throws at you has a direct effect on...

Doing More With Your Website Visitors

On this week's episode of Auto Marketing Now, Brian Pasch talks about using data sources to understand who is visiting your website and how...