Engaging With Millennials and Their Parents
Do you know how to engage with Millennials? More importantly, do you know how to engage with parents of a Millennial?
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
Customer Experience
4 Simple Phrases That Instantly Earn People’s Trust
Project Aristotle is a recent Google study that was undertaken to understand why certain teams in their workplace thrived while others seemed to struggle. After studying hundreds of Google's teams...
Is your dealership communicating with customers correctly?
The J.D. Power 2017 U.S. Customer Service Index study confirms that a chunk of dealership service department customers prefer texting as a channel of communication with the shop. John Possumato,...
Tailoring experience to your buyers’ expectations
In this interview, Joe gets one-on-one with Mark Rikess, President and Founder of The Rikess Group to get the details on his recent article published in Ward’s Auto entitled, Why...
Break old school phone habits: Creating a successful phone practice
There are two quick facts about your customers and your dealership:
Fact #1: Customers are looking for a faster and better customer experience when they buy a car.
Fact #2:...
Crafting an outstanding customer experience at your dealership
Mike Wittenstein, Managing Partner with Storyminers has been crafting customer experiences for over a decade. Mike explains that “customer experience is everything your brand does for your customers”. In retail...
Daily Newscast: Mark Fields on the border tax | Crafting customer experience | Used Vehicle Values
In today’s CBT Newscast for Wednesday April 12, 2017:
Crafting an outstanding customer experience at your dealership
Mike Wittenstein, Managing Partner with Storyminers has been crafting customer experiences for over a decade....
Daily Newscast: Mark Fields on the border tax | Crafting customer experience | Used Vehicle Values
In today’s CBT Newscast for Wednesday April 12, 2017:
Crafting an outstanding customer experience at your dealership
Mike Wittenstein, Managing Partner with Storyminers has been crafting customer experiences for over a decade....
Why people Dislike Car Buying, and What to do About it
Consumers hate any form of friction, and the No.1 pain point found in many dealerships is the traditional price-negotiation sales model.
Companies today need to remove friction, not add to it,...
5 Ways To Improve Your Customer Service
The pace of technology is ever-quickening. Feel like your business is struggling to keep up? We do - It’s no secret that the online marketplace and popularity of e-readers have...
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