TSLA400.30011.4003%
GM81.2453.195%
F12.8850.445%
RIVN17.1950.305%
CYD43.3200.9981%
HMC25.0000.64%
TM217.4604.6%
CVNA389.39527.155%
PAG161.3105.29%
LAD282.8708%
AN207.8559.565%
GPI349.70014.22%
ABG211.0506.96%
SAH70.8203.45%
TSLA400.30011.4003%
GM81.2453.195%
F12.8850.445%
RIVN17.1950.305%
CYD43.3200.9981%
HMC25.0000.64%
TM217.4604.6%
CVNA389.39527.155%
PAG161.3105.29%
LAD282.8708%
AN207.8559.565%
GPI349.70014.22%
ABG211.0506.96%
SAH70.8203.45%
TSLA400.30011.4003%
GM81.2453.195%
F12.8850.445%
RIVN17.1950.305%
CYD43.3200.9981%
HMC25.0000.64%
TM217.4604.6%
CVNA389.39527.155%
PAG161.3105.29%
LAD282.8708%
AN207.8559.565%
GPI349.70014.22%
ABG211.0506.96%
SAH70.8203.45%


About: Mike Haeg

Mike Haeg

Mike’s company produces the Car Wars automotive call-tracking program. He loves fusing technology with people to help dealerships “own the phone.”

phone

Get Back to the Phone Basics in the Face of COVID-19

- April 3, 2020
The phone remains a critical tool in every dealership department amidst the chaos of COVID-19. This season of life is unprecedented, challenging, and unpredictable. We know from past experience, however,...
Sales & Marketing Auto News
phone

Time to Break Your Old School Phone Habits

- December 12, 2019
There are two quick facts about your customers and your dealership: Fact #1: Customers are looking for a faster and better customer experience when they buy a car. Fact #2: The “old...
Sales & Marketing Articles
phone

Don’t Let Bad Phone Habits Disconnect Your Customers

- November 29, 2019
It’s well known that one the quickest ways to increase sales is to improve on the phone.  The opportunity becomes more obvious as the volume of phone calls to businesses...
Sales & Marketing Articles
phone calls

Phone Calls: The Good, the Bad, and the Exceptional

- September 20, 2019
Competition is heating up.  Shoppers are more informed than ever.  Margins are shrinking. Amid the challenges and chaos of a modern dealership, one thing remains certain: the best opportunity for you...
Sales & Marketing Auto News
appointment

Turning a Phone Call Into an Appointment

- April 19, 2019
It’s no secret that your dealership’s location can pose challenges to running an effective sales process. Situated in congested Chicago, the Berman Infiniti of Chicago team knows all too well...
Sales & Marketing Articles
phone

Three Phone Headaches Every Service Manager Should Address

- November 30, 2018
To truly see CSI and revenue go through the roof, your first step is converting the phone from a liability into an asset. Unlike sales, the Service Department has long ignored...
Fixed-Ops Auto News
caller

Use These 6 Tips to Treat Every Caller Like Royalty

- October 10, 2018
Here’s a simple, but important truth: Your customer service experience starts the moment someone picks up the phone and dials your dealership. Sure, they browsed your awesome website. Yes, they...
Sales & Marketing Articles
phone

Four Fundamentals To Help You Survive and Thrive Even With Constant Staff Turnover

- August 13, 2018
The Industry Plague While I can’t promise you lower staff turnover, I know this much is true: departing sales agents often take a healthy book of business with them to their...
Management & Leadership Auto News
Puente Hills Ford

How Puente Hills Ford Achieved #1 CSI Score in Southern California

- July 17, 2018
“I just got out of a meeting pumping up my guys for you and I’s interview. It’s all about pumping the guys up because some people forget they’re the people...
Management & Leadership Auto News
millennials

The ABCs of Selling to Millennials

- June 22, 2018
Millennials. They turn to their phone for everything: ordering groceries, snapping selfies, booking reservations, Instagramming avocado toast, and stalking exes. It’s no surprise that when it comes to buying a...
Sales & Marketing Articles

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CBT News
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