Mike Haeg
Three Phone Headaches Every Service Manager Should Address
To truly see CSI and revenue go through the roof, your first step is converting the phone from a liability into an asset. Unlike sales,...
Use These 6 Tips to Treat Every Caller Like Royalty
Here’s a simple, but important truth: Your customer service experience starts the moment someone picks up the phone and dials your dealership. Sure, they...
Four Fundamentals To Help You Survive and Thrive Even With Constant Staff Turnover
The Industry Plague
While I can’t promise you lower staff turnover, I know this much is true: departing sales agents often take a healthy book...
How Puente Hills Ford Achieved #1 CSI Score in Southern California
“I just got out of a meeting pumping up my guys for you and I’s interview. It’s all about pumping the guys up because...
The ABCs of Selling to Millennials
Millennials. They turn to their phone for everything: ordering groceries, snapping selfies, booking reservations, Instagramming avocado toast, and stalking exes. It’s no surprise that...
3 Ways Managers and Execs Can Up Their Accountability and Involvement
Operational policies. Staffing. Pricing. Marketing decisions. Customer relations. Vendor partnerships. For group senior managers or executives, there are a million things you must manage...
Turning a Phone Call Into an Appointment
It’s no secret that your dealership’s location can pose challenges to running an effective sales process. Situated in congested Chicago, the Berman Infiniti of...
5 Ways to Build Rapport Over the Phone
Smart dealers constantly look to improve show rates and closing percentages -- website redesigns, huge direct mail campaigns, big gorillas on the roof and...
The Importance of Customer Recognition in Making the Sale
The trendy term in the automotive industry for the past five years has been big data. It’s everywhere -- from car wifi to oil...
How to Book More Appointments
Dealers lose the majority of their hottest leads within the first 15 seconds of each call. The culprit? Poor phone routing. It’s a common misconception...
Digital Deals: Coming to a Dealership Near You
Most dealerships use scanning solutions to create digital documents, but there are several reasons why scanning is not the ideal solution for digitizing documents....
Simple Actions Your Dealership Can Do To Give Back to the Community This Season
Every business needs the support of their local community in order to be as successful as possible. Dealerships are no different. It can be...
In 2019, Show Budgeting Solutions to Sell More Retention Product
The median household income in the U.S. is $57,617, according to 2016 U.S. Department of Commerce data. The median references the income level that...
Sales Call 101: How to Sell Successfully Over the Phone – Art Sobczak, Business...
Practicing cold calling in your BDC is challenging but it can also generate an abundance of leads for your dealership's sales department. Our guest today...
Digital Retail Trends to Implement at Your Dealership in 2019 – Andy MacLeay, Dealer.com
Digital retailing may have a long way to go before it is the industry standard, but with the popularity of online retailers like Amazon,...
Don’t Let Obstacles Get in Your Way
Let's assume customers come into the dealership with a different agenda than you. They think all you want to do is sell them a...
One-Price Selling & Enhancing the Digital Road to Sales
On this week's episode of Progressive Retail, Cory Mosley invites Ephraim Barcelo, General Manager at John Elway's Crown Toyota, to talk about one price...
How to Increase the Effective Labor Rate of Your Shop
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how to increase the effective labor rate of...
Co-Navigating With Your Customers
On this week's episode of Kain & Company, David talks about how co-navigating can help build trust and clarity with your customers.
