TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%


Customer Experience

Steve Hall

Why Valuing Every Stakeholder Impacts Your Dealership – Steve Hall, Automotive CX Summit Speaker

- May 19, 2017
Stakeholders in a company aren't just those who invest in the stock of the brand you sell, but it's also those who invest in your dealership in other ways like...
Management & Leadership Sales & Marketing
customer rapport

Creating Customer Rapport

- May 18, 2017
You don’t have to be BFFs, but They Must Like You All of us who truly want to serve our customers are looking for ways to create rapport with them that...
Sales & Marketing Auto News
Jamie Oldershaw

3 Best Practices for Online Reviews – Jamie Oldershaw, GM DealerRater

- May 18, 2017
  How important are online reviews to shoppers? Very important, as it turns out. The fact is, 90% of consumers read online reviews before visiting a business. And 88% of consumers trust...
Sales & Marketing Auto News

Sales Tips from Body Language Expert Dr. Jack Brown

- May 17, 2017
On Today's Episode of On the Mark, Mark welcomes Dr. Jack Brown to the show. Dr. Brown is a leading authority and expert on body language and non-verbal communication. Mark...
Sales & Marketing Shows
Heather MacPherson

2 Digital Platforms that are Transforming the Dealership Workplace – Interview with Heather MacPherson

- May 16, 2017
  CBT's Jim Fitzpatrick sat down with Heather MacPherson, President of The Minery, to discuss how her company is transforming the dealership workplace with their 2 new digital tools, HR4 and...
Sales & Marketing Auto News
female buyers

Understanding the Needs of Female Customers

- May 16, 2017
  Women made up more than 65% of customers coming into our service departments in 2016 and they are more likely to be loyal to the dealership where they purchased their...
Sales & Marketing Fixed-Ops
process

Your Process is your “Why Buy”

- May 12, 2017
  Do you make it easy for your customers to transact with you? Do you have a special brand of coffee in your waiting room or give customers the WiFi password in...
Tips & Training Sales & Marketing
customers

Creating a Win-Win Solution for you and your Customers

- May 12, 2017
  Many industry professionals still believe that the best way to sell a car is by concealing information. Hear why Becky believes that complete transparency with your customers is the best...
Sales & Marketing Shows
relationship

Creating a relationship after the sale

- May 11, 2017
  Are you failing to create a relationship with the customers you sell to?  David explains how you can start improving in that area.  
Tips & Training Sales & Marketing
trust

What is the secret to Dan Cummins Chevrolet’s success?

- May 11, 2017
  The speed in which you answer leads is crucial, but the information your BDC gives customers up front is even more important. In this interview with Josh Mitchell, Business Development...
Sales & Marketing Auto News

Latest Articles

Penske Automotive to go private in $16.3 billion deal
Latest Articles 10/15/26

Penske Automotive to go private in $16.3 billion deal

How dealership leaders can motivate teams without raising pressure 
Latest Articles 10/15/26

How dealership leaders can motivate teams without raising pressure 

New car prices reach record $50K+, Ford opens orders for Fathom, GM Defense unveils Silverado 3500HD
Latest Articles 10/15/26

New car prices reach record $50K+, Ford opens orders for Fathom, GM Defense unveils Silverado 3500HD

New-vehicle prices near record at $50,562 as buyers trade down
Latest Articles 10/15/26

New-vehicle prices near record at $50,562 as buyers trade down

Ford opens Fathom preorder invites for its sub-$30K electric pickup
Latest Articles 10/15/26

Ford opens Fathom preorder invites for its sub-$30K electric pickup

GM Defense unveils unmanned Silverado 3500HD concept for the Army
Latest Articles 10/15/26

GM Defense unveils unmanned Silverado 3500HD concept for the Army

Carvana expands same-day delivery to Jacksonville market
Latest Articles 10/15/26

Carvana expands same-day delivery to Jacksonville market

The dealership data hiding in customer conversations
Latest Articles 10/15/26

The dealership data hiding in customer conversations

Record car payments, 84-month loans raise affordability concerns
Latest Articles 10/14/26

Record car payments, 84-month loans raise affordability concerns

“Andrea Sells Cadillac” shares the social media habits that bring in buyers
Latest Articles 10/14/26

“Andrea Sells Cadillac” shares the social media habits that bring in buyers


CBT News
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