Is your dealership communicating with customers correctly?


The J.D. Power 2017 U.S. Customer Service Index study confirms that a chunk of dealership service department customers prefer texting as a channel of communication with the shop.  John Possumato, Founder of Automotive Solutions, says the same study also indicates that only a fraction of dealers are rising to the occasion to offer this customer preference that would also offer a competitive advantage because of its rarity.


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