TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%


Customer Experience

Mary Barra

Daily Newscast: Mary Barra on making vehicles more affordable, remaining focused with your digital marketing and handling difficult people

- March 20, 2017
In today’s CBT Newscast for Monday March 20, 2017: What does it mean to be successful with retail customers? Interview with Stephen Smith from Cox Automotive The auto retail environment today is the...
Daily Automotive News Sales & Marketing

CRM AND CUSTOMER LOYALTY

- March 13, 2017
What do we know about automotive consumers today? They know exactly what they are looking for, how many you have in stock, and how every dealer in the region is...
Sales & Marketing Auto News
David Lewis Tips

David Lewis: Some customers don’t like it when salespeople do this in front of them.

- March 7, 2017
David Lewis: Some customers don't like it when salespeople do this in front of them.
Tips & Training Sales & Marketing
Ryan Williams

5 Ways to Keep the Business of CPO Customers

- March 6, 2017
You Got their CPO Business, Now Keep Them: Here’s 5 Ways! You want to retain every buyer to whom you sell a certified pre-owned (CPO) vehicle to this year – and not...
Sales & Marketing Auto News
Bully Negotiator

Grant Cardone: How to Handle a Bully Negotiator

- March 2, 2017
Recognizing a ‘Tell’ “When dealing with the hard-nosed buyers or sellers, the “bully” negotiator, know that the more they say that they won’t, the more likely they will.” For much of my...
Sales & Marketing Auto News
Steve Hall

Steve Hall from NCM on communicating better with your service customers

- March 2, 2017
Steve Hall from NCM Associates on communicating better with your service customers
Sales & Marketing Auto News
Cory Mosley

Cory Mosley: How to engage with potential car buyers

- March 1, 2017
Tips & Training Sales & Marketing

PERSONALIZING THE CUSTOMER EXPERIENCE

- March 1, 2017
Personalization is certainly trending in the automotive web space now and promises to continue to be a hot topic in 2017 as well. As the online retail giants, such as...
Management & Leadership Sales & Marketing
Women Drivers

Survey: Are women drivers happy with your dealership?

- February 28, 2017
In today’s competitive marketplace, women buyers are crucial for auto dealer’s success. It takes more than having the ‘best price’ or a female spokesperson to market to today’s woman car...
Sales & Marketing Auto News
website mobile-friendly

Is your dealer website mobile-friendly?

- February 27, 2017
Car shoppers are interacting with dealerships on mobile. It doesn’t matter if it’s via an app or a mobile browser on their smartphones or even a tablet, consumers are finding...
Sales & Marketing Daily Automotive News


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CBT News
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