5 Ways to Keep the Business of CPO Customers
You Got their CPO Business, Now Keep Them: Here’s 5 Ways!
You want to retain every buyer to whom you sell a certified pre-owned (CPO) vehicle to this year – and not...
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
Customer Experience
Grant Cardone: How to Handle a Bully Negotiator
Recognizing a ‘Tell’
“When dealing with the hard-nosed buyers or sellers, the “bully” negotiator, know that the more they say that they won’t, the more likely they will.”
For much of my...
Steve Hall from NCM on communicating better with your service customers
Steve Hall from NCM Associates on communicating better with your service customers
PERSONALIZING THE CUSTOMER EXPERIENCE
Personalization is certainly trending in the automotive web space now and promises to continue to be a hot topic in 2017 as well. As the online retail giants, such as...
Survey: Are women drivers happy with your dealership?
In today’s competitive marketplace, women buyers are crucial for auto dealer’s success. It takes more than having the ‘best price’ or a female spokesperson to market to today’s woman car...
Is your dealer website mobile-friendly?
Car shoppers are interacting with dealerships on mobile. It doesn’t matter if it’s via an app or a mobile browser on their smartphones or even a tablet, consumers are finding...
JD Power Vehicle Dependability Study reveals biggest consumer issue
Toyota Motor Corporation Models Receive 10 Segment Awards; General Motors Receives Four
COSTA MESA, Calif.: 22 Feb. 2017 — While Lexus and Porsche nameplates lead the industry in vehicle dependability, owners...
A dealer drives more clicks going national
Finding the best deals on a new car involves researching, driving, timing and finding competitive options. Buying a car is a major purchase. In 2016, the average transaction price of...
Jonathan Dawson: How to handle customers properly
Jonathan Dawson: What to say when a customer says to you, “I gotcha beat down the road.”
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