AI fixes the gaps that are costing you service customers
There are multiple areas where service breaks down, but most of it traces back to communication, specifically on the phone and over text, where customers are actually deciding whether to...
TSLA411.79013.06%
GM78.410-0.29%
F12.1800.01%
RIVN14.180-0.3%
CYD43.7300.45%
HMC24.060-0.65%
TM189.000-6.05%
CVNA400.22010.84%
PAG171.6101.88%
LAD291.1001.7%
AN205.2900.52%
GPI350.1606.19%
ABG200.4502.74999%
SAH80.1301.13%
TSLA411.79013.06%
GM78.410-0.29%
F12.1800.01%
RIVN14.180-0.3%
CYD43.7300.45%
HMC24.060-0.65%
TM189.000-6.05%
CVNA400.22010.84%
PAG171.6101.88%
LAD291.1001.7%
AN205.2900.52%
GPI350.1606.19%
ABG200.4502.74999%
SAH80.1301.13%
TSLA411.79013.06%
GM78.410-0.29%
F12.1800.01%
RIVN14.180-0.3%
CYD43.7300.45%
HMC24.060-0.65%
TM189.000-6.05%
CVNA400.22010.84%
PAG171.6101.88%
LAD291.1001.7%
AN205.2900.52%
GPI350.1606.19%
ABG200.4502.74999%
SAH80.1301.13%
Customer Experience
Shep Hyken on how customer experience drives loyalty in 2026
Businesses continue to face increasing pressure to deliver consistent service and reliable products. On today's episode of CBT Now, Shep Hyken, customer service and CX keynote speaker, New York Times...
Close more deals by responding to leads in minutes, not hours — Kyle Disher | RevDojo
Fast, consistent follow-up can determine whether a dealership closes a sale or loses a customer. On today’s episode of CBT Now, Kyle Disher, founder and CEO of RevDojo, shares insights...
Trust is the new currency: Winning loyalty as the automotive industry evolves
For decades, automotive retail followed a familiar rhythm. Consumers financed vehicles through dealerships, replaced them on predictable cycles, and returned to the dealership for service largely by default. That rhythm...
Inside Cherokee Mitsubishi’s customer-first strategy driving growth
Cherokee Mitsubishi is taking a different approach to dealership growth by prioritizing customer retention, referrals, and employee engagement over traditional acquisition-heavy strategies. Joining us on today's episode of Inside Automotive,...
Omnichannel and AI help drive higher car buyer satisfaction
On the Dash:
Car buyer satisfaction is rising, driven by omnichannel flexibility and faster, more efficient experiences.
Omnichannel retail saves buyers time, but gaps remain between what consumers want to...
Joseph Michelli discusses AI trends reshaping workforce and customer experience
As the year winds down, many businesses are focused on closing strong and setting up for the new year. On today's episode of CBT Now, Joseph Michelli, CEO of The...
Mobile service gains traction as dealers weigh fixed ops opportunity
On the Dash:
Mobile service customers report higher satisfaction, and 40% are willing to pay a premium for on-site service.
Speed and convenience are driving demand, with routine maintenance emerging...
Dealers face new challenges as AI-powered GEO tools change automotive search – April Simmons | Horne Auto Group
While artificial intelligence is reshaping how car buyers research vehicles, making it essential for dealerships to adapt quickly, GEO (Generative Engine Optimization) is an emerging technology that delivers highly personalized,...
2025 CDK Service Shopper Study highlights loyalty shifts, mobile growth, and digital demands
On the Dash:
Mobile service is growing rapidly, with 40% of customers willing to pay up to 10% more for the convenience and a Net Promoter Score of 64.
Appointment...
Latest Articles
