Wednesday, January 26, 2022
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How to utilize your dealership’s service BDC for maximum success

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How do you get more people in the service drive to utilize your BDC and increase profits? Is there a solution in today’s climate? On today’s show, we’re pleased to welcome back David Lewis, President of David Lewis and Associates and the host of CBT’s Straight Talk, to discuss the service BDC and what he’s […]
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car dealers

How car dealers can gain a competitive edge in the turbulent...

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Welcome to another edition of Inside Automotive with Jim Fitzpatrick. Car dealerships tackled some major headwinds in 2021 as supply chain shortages put the...
online sales

Increased online sales adoption could signal the in-person experience needs...

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The 2022 Deloitte Global Automotive Consumer Study indicates that concluding a vehicle in-person remains the preferred method for 75% of car buyers. However, more people are attracted to buying their next vehicle fully remote. Dealerships and manufacturers have taken great strides in providing a venue for the growing number who want to take their journey […]
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digital retailing

Where is digital retailing headed in 2022 and how can car...

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We’ve seen tremendous changes as well as innovation in the automotive industry throughout the past year, so what’s in store for 2022? Today on...
loyalty programs

How to use loyalty programs effectively

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In selling products, dealerships have an incredible opportunity to acquire new customers and retain existing ones. But, according to Polk, the sad truth is that less than 30% of owners are loyal to a dealership. For a dealership, an average defection rate of 70% should be a great motivator to improve loyalty. And in such […]
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service

4 expert strategies for winning the service wars

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Dealership service departments across the country are ill-equipped and ill-prepared to keep pace with surging repair demands. Tremendous growth opportunities are there for the taking. But only if your service department can ratchet up productivity and deliver great customer service. There’s a confluence of factors contributing to the problem and no single solution. First, why […]
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experience

Create an online concierge experience for your customers

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Let’s talk customer experience for a moment. Your customers have access to many dealerships and brands when making their next buying decision. What are...
collision center

Maximize revenue in the collision center with lean production practices

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Collision centers are typically viewed as a standalone business for car dealers that act as a supporting, customer service-oriented role. Their value is often underappreciated and seldom do dealerships invest capital or human resources in the body shop like they do for other departments. However, the collision center can be both an area to service […]
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customers

Attracting customers with no car deals in sight

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Even though many consumers have been back in the market for a new or used car, there continues to be a lack of available discounts and deals for shoppers. The COVID-19 pandemic has undoubtedly hindered the auto industry due to the shortage of parts and various shutdowns throughout the past year and a half. This, […]
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Brooks

Insignia Group’s James Brooks shares how dealers can increase their...

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How are you increasing your sales and bottom line going into the new year? If you haven’t considered personalization and accessories as a source, you may be missing out on many customers. Insignia Group offers a vehicle personalization system that may provide you with the growth you are looking for. On today’s show, we’re pleased […]
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