TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%


Customer Experience

Grubbs Automotive Group on using technology to bring buyers to your website

- March 29, 2017
Having so many tools for the automotive space can often be confusing, especially if those tools distract your salespeople away from providing your customers with an awesome customer service experience....
Management & Leadership Sales & Marketing
newscast

Daily Newscast: Increasing your profits while the industry levels off | Grab the attention of your website visitors | Making your customers your brand ambassadors

- March 28, 2017
  In today’s CBT Newscast for Friday March 28, 2017: Increasing your profits while the industry levels off Dave Zoia, Editorial Director for WardsAuto and 30-year auto industry vet, forecasted 17.3 million vehicles...
Management & Leadership Sales & Marketing
experience

Understanding the customers shopping experience

- March 24, 2017
  On today’s Tip of the Day, Jonathan Dawson shares some questions you can ask to uncover your customers' experience to be sure their next is even better.
Sales & Marketing Tips & Training
estimating

Prioritized estimating in fixed-ops will streamline processes, increase revenue and build trust

- March 23, 2017
  John Fairchild, President of Fairchild Automotive Solutions details his technique of prioritized estimating in the fixed-ops sales process.There are 2 types of customers, ones that are at your drive to...
Sales & Marketing Fixed-Ops
emotion

Think-Feel Connections

- March 22, 2017
  Emotion and logic play a major role in the buying decision. Mark breaks down how the two must combine to complete the essential customer experience process. Also on today’s show: - Coach’s...
Management & Leadership Shows
Cox Automotive

What does it mean to be successful with retail customers? Interview with Cox Automotive’s Stephen Smith

- March 20, 2017
The auto retail environment today is the most competitive it has ever been. The pressure for dealers to add value to the customer experience is immense. According to Stephen Smith,...
Sales & Marketing Auto News
difficult people

10 ways smart people handle difficult people

- March 20, 2017
In the retail automotive industry we are faced with difficult people on a regular basis. Some are unaware of the negative impact that they have on those around them, and...
Sales & Marketing Auto News
Mary Barra

Daily Newscast: Mary Barra on making vehicles more affordable, remaining focused with your digital marketing and handling difficult people

- March 20, 2017
In today’s CBT Newscast for Monday March 20, 2017: What does it mean to be successful with retail customers? Interview with Stephen Smith from Cox Automotive The auto retail environment today is the...
Sales & Marketing Daily Automotive News

CRM AND CUSTOMER LOYALTY

- March 13, 2017
What do we know about automotive consumers today? They know exactly what they are looking for, how many you have in stock, and how every dealer in the region is...
Sales & Marketing Auto News
David Lewis Tips

David Lewis: Some customers don’t like it when salespeople do this in front of them.

- March 7, 2017
David Lewis: Some customers don't like it when salespeople do this in front of them.
Sales & Marketing Tips & Training


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