Tag: customer experience
Think-Feel Connections
Emotion and logic play a major role in the buying decision. Mark breaks down how the two must combine to complete the essential customer...
How tools & products should be working for your dealership
Justin Sprague: Vice President of Product Development with CDK Global
Brian Pasch: Are you getting online reviews from Facebook, Google, Yelp,...
Brian Pasch: Are you getting online reviews from Facebook, Google, Yelp, Cars.com and Cargurus.com? Brian shows you how to improve your online reviews in able...
Glenn Pasch: Does social media really work?
Glenn Pasch: Dealers often ask, “Does social media really work?” See what Glenn thinks.
Cory Mosley: What’s in it for your customers
Cory explains: when you master why you do what you do and what’s in it for you, you should have no problems mastering what’s...
David Lewis: The most important part of the sales process is...
David Lewis: The most important part of the sales process is the customer picking out the right vehicle. So, David suggest doing this before...
If you don’t have a Facebook review process, it’s time to...
Brian Pasch : Think your customers are only going to DealerRater, Google and Yelp for your dealership reviews? Think again. If you don’t have a...
Solutions to improve your dealership culture
Jonathan Dawson: Trainer/consultant, founder of Sellchology and co-author of the book Race To The Finish Line.
