TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%


About: Lane Mecham

coach

Anybody Can Coach Customer Service if They Have the Right Approach

- November 21, 2019
In a previous article I wrote about dealing with angry customers by acknowledging their concerns, responding with what you can do versus what you can’t do, and transitioning into a...
salespeople

5 Qualities That are Found in High-Performing Salespeople

- November 5, 2019
What are the traits of highly successful salespeople?  It just seems to come naturally to some people – what is it about them you might have wondered?  If there were...

Vanity Metrics: The Snake Oil of Marketing

- October 30, 2019
Some time ago we partnered with a production company to start a new show on TV which promised to boom the business.  We hired a highly awarded producer and host,...
angry customers

The A.R.T. of Dealing with Angry Customers

- October 23, 2019
I know a thing or two about dealing with angry customers.  A big part of my time at college was spent on a phone line dealing with angry customers all...
financial

The 3 Financial Tools Every Dealership Needs

- September 23, 2019
Operating a dealership is fraught with challenges and obstacles that are completely out of your control.  Because of that, it’s important to control those areas that we can control –...
turnover

What Does Staff Turnover Actually Cost the Dealership?

- September 6, 2019
If I asked you whether employee turnover was good or bad you would already know that it’s bad.  But there’s a deeper question – how bad is it? That’s the...
video

5 Reasons Your Dealership Needs Video Now

- September 3, 2019
If you’re not utilizing video as part of your overall marketing strategy – you’re falling behind.  It not only adds depth to your marketing, it’s preferred over other types of...


CBT News
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.