Tag: customer experience

Stakeholders in a company aren't just those who invest in the stock of the brand you sell, but it's also those who invest in...

You don’t have to be BFFs, but They Must Like You All of us who truly want to serve our customers are looking for ways...

On Today's Episode of On the Mark, Mark welcomes Dr. Jack Brown to the show. Dr. Brown is a leading authority and expert on...

  CBT's Jim Fitzpatrick sat down with Heather MacPherson, President of The Minery, to discuss how her company is transforming the dealership workplace with their...

There are two quick facts about your customers and your dealership: Fact #1: Customers are looking for a faster and better customer experience when...

  Mike Wittenstein, Managing Partner with Storyminers has been crafting customer experiences for over a decade. Mike explains that “customer experience is everything your brand...

  In today’s CBT Newscast for Wednesday April 12, 2017: Crafting an outstanding customer experience at your dealership Mike Wittenstein, Managing Partner with Storyminers has been crafting...

https://www.cbtnews.com/dailyautomotivenews-april12-2017-newscast/

Consumers hate any form of friction, and the No.1 pain point found in many dealerships is the traditional price-negotiation sales model. Companies today need to...

  On today’s Tip of the Day, Jonathan Dawson shares some questions you can ask to uncover your customers' experience to be sure their next...