Tag: customer experience

David talks about why he does not like trial-closes and the damage they do to the customer experience.

https://www.cbtnews.com/car-buying-one-click/

https://www.cbtnews.com/auto-nation-takes-car-shopping-new-heights/

Source: Youtube

Adan Ortiz: GM, Brown Auto Stores, Eagle Pass, Texas

On today's show: Is tech so confusing, customers are getting turned off by vehicles that have it? We’ll tell you what J.D Power found...

On today's show: Todd Smith, former Dealer Principal and now CEO of ActivEngage explains if the live chat process you’re using hurts your team more...

On today's show: Clint Burns, CEO of The Next Up, shares the most important step to ensure a good customer experience Mike Haeg, Director...

On today's show: - Hire Heroes USA President and CEO Brian Stann, a Second Lieutenant in the U.S. Marine Corps, and NCM Associates President and...