TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%


Customer Experience

Bill Wittenmyer Discusses CRM Management, Growing Your BDC, and the Impact of Digital Retailing

- November 5, 2019
 On today’s show, we welcome back Bill Wittenmyer, partner and Vice President of sales and operations for Elead CRM, a CDK Global company. Jim and Bill discuss why the majority...
Sales & Marketing Featured
technology

Technology vs. Human Connection: Which One Does Your Dealership Need?

- October 31, 2019
There's no question; technology is a boon to dealerships. Big data, mobile apps, social media--there are countless ways that tech smooths the car buying journey and bringing foot traffic to...
Daily Automotive News Sales & Marketing
customer experience

Disrupt the Competition by Creating a More Convenient Customer Experience – Shep Hyken, NYT Best-Selling Author

- October 30, 2019
As we all know, providing an excellent customer experience is the key to running a successful dealership. On today's show, CBT's Jim Fitzpatrick discusses why car buyers today want the purchase...
Sales & Marketing Auto News
convenience

Delivering Convenience and Consistency as Part of the Dealership Experience

- October 29, 2019
Often what makes one dealership stand out from the others is not their product but their service. In today's world of individualized marketing, customers are used to shopper-centric buying journeys...
Sales & Marketing Auto News
angry customers

The A.R.T. of Dealing with Angry Customers

- October 23, 2019
I know a thing or two about dealing with angry customers.  A big part of my time at college was spent on a phone line dealing with angry customers all...
Sales & Marketing Auto News
live chat

Why You Need a Live Chat Feature on Your Dealership’s Website

- October 22, 2019
If you’ve been browsing almost any industry online in the past few years, you’ve encountered live chat widgets. They typically pop up in the lower right corner of your screen...
Sales & Marketing Auto News
digital communication

The Importance of Communicating Digitally With Automotive Consumers

- October 17, 2019
As Bob Dylan famously put it, "The times they are a-changin." While once customer communication was a reasonably straightforward affair, today, every interaction along the car-buying journey brings with it...
Daily Automotive News Sales & Marketing
education

The Benefits of Having a Customer Education Campaign at Your Dealership

- October 14, 2019
Once upon a time, there were only a few car models in existence, all with a limited number of features. Demonstrating how a car worked was a simple matter, and...
Sales & Marketing Auto News
customer experience

Tips for Creating a Premier Customer Experience on a Budget

- October 14, 2019
Think about the last time you walked into your favorite store. What sets it apart from average or poor shopping experiences? Is it the pleasant attitude of the staff? Is...
Sales & Marketing Articles
technology

How These Dealerships Leverage Technology In Order to Improve the Sales Process – Alex Damoorgian, Maroone Chevrolet & Volkswagen

- September 30, 2019
In today's edition of CBT News, Jim Fitzpatrick sits down with Alex Damoorgian, President and General Manager at Mike Maroone Chevrolet North and Mike Maroone Volkswagen, to discuss technology and...
Sales & Marketing Auto News

Latest Articles

Penske Automotive to go private in $16.3 billion deal
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Penske Automotive to go private in $16.3 billion deal

How dealership leaders can motivate teams without raising pressure 
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How dealership leaders can motivate teams without raising pressure 

New car prices reach record $50K+, Ford opens orders for Fathom, GM Defense unveils Silverado 3500HD
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New car prices reach record $50K+, Ford opens orders for Fathom, GM Defense unveils Silverado 3500HD

New-vehicle prices near record at $50,562 as buyers trade down
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New-vehicle prices near record at $50,562 as buyers trade down

Ford opens Fathom preorder invites for its sub-$30K electric pickup
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Ford opens Fathom preorder invites for its sub-$30K electric pickup

GM Defense unveils unmanned Silverado 3500HD concept for the Army
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GM Defense unveils unmanned Silverado 3500HD concept for the Army

Carvana expands same-day delivery to Jacksonville market
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The dealership data hiding in customer conversations
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The dealership data hiding in customer conversations

Record car payments, 84-month loans raise affordability concerns
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Record car payments, 84-month loans raise affordability concerns

“Andrea Sells Cadillac” shares the social media habits that bring in buyers
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“Andrea Sells Cadillac” shares the social media habits that bring in buyers


CBT News
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