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customer experience

Exclusivity in the car-buying process

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What are three things you do for your customers...no one else does? Jonathan says you’re providing exclusivity to the car buying experience and customers...
survey

The Right Way to Ask for the Survey

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At one time, a car sale was complete the moment the taillights faded into the distance. Today, the sales experience goes much further than...

Improve CX and Create a Competitive Advantage – Scott Miller, Automotive...

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In this interview with Scott Miller CEO of Vision Critical, Joe discusses Scott's upcoming session at the 2017 Automotive CX Summit entitled “The Authenticity Challenge:...
customer relationships

Four Ways To Build Lasting Customer Relationships

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Entrepreneurs can be a bit like Casanova: always romancing new customers, and sometimes going to complicated and intricate lengths to draw them in. But...
experience

Change the Experience, Change the Results

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What Do You Expect when You Book a Hotel Room? Exactly! The studies are clear: According to DrivingSales, 99 percent of buyers expect a hassle...
service drive

Service Drive: Are you Talking in Terms the Customer Understands?

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If you have ever been on a computer support call with someone who is totally immersed in the world of technology and is speaking...
Mark O'Neil

Mark O’Neil’s In-Store “Emotional Roller Coaster”

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The car buying process can be pretty fun. It's like going to an amusement park and riding a roller coaster with all the ups...
body language

Sales Tips from Body Language Expert Dr. Jack Brown (Part 2)

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On Today's Episode of On the Mark, Mark welcomes Dr. Jack Brown to the show. Dr. Brown is a leading authority and expert on...
customer experience

Six Ways to Create a Memorable Customer Experience

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Little details that customers notice, and that makes them feel good about not only making the purchase, but making the purchase from you, is...
digital marketing

Digital Marketing Best Practices | 6 Ways to Create a Memorable...

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On today's CBT Newscast for Tuesday, May 23, 2017: Digital Marketing Best Practices with Google's James Reutershan Fitzpatrick sits down with James Reutershan, Strategy Development Manager...