Chris Rollins

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Chris has more than 17 years of sales and operational leadership experience and has been personally trained and mentored by such leaders as John Maxwell, Jeffrey Gitomer and Les Brown. He is focused on developing leaders and sales teams to achieve exceptional top- and bottom-line growth by building sustained momentum. Visit his website at LeadershipIsInfluence.com.
lead

Are You Ready to Lead?: The Big Difference Between Leading and Managing

Everyone craves the opportunity to advance to the next level. Today you are a salesperson on the floor or service advisor in the bay....
leader

5 Things Every Leader Must Do

Leadership seems to be a popular buzzword these days. However, in order to create a true culture where leadership is modeled, expected and lived...
attitude

Want to Sustain Growth? Here’s How to Develop More Leaders

It might seem like a rhetorical question and one that is usually followed by a resounding “DUH!” The harsh truth is that it is...
communicator

Becoming a Master Communicator

Your dealership puts a large amount of effort in helping to ensure your teams can communicate with each other and with your customers so...
New Leaders

How to develop more leaders

It might seem like a rhetorical question and one that is usually followed by a resounding “DUH!” The harsh truth is that it is...

Are you managing your people or leading them?

The Big Difference Between Leading and Managing! By: Chris Rollins Everyone craves the opportunity to advance to the next level. Today you are a salesperson on...
Sales Rep Turnover

Halting Sales Rep Turnover Begins With Fostering A Growth Environment

Pursue six attributes for your dealership that make salespeople feel challenged and affirmed. BY CHRIS ROLLINS Staff retention has been a major headache for auto...
Training Your Dealership Employees

Evaluate The Pros And Cons Of Training Your Dealership Employees Remotely

It’s not as simple as comparing lower cost of online learning, webinars with whether they will retain material. BY CHRIS ROLLINS Is training of employees...

Peter Welch on Black Representation Among Dealer Body, ‘Absolutely Room For Improvement’

Homer B. Roberts was the first African-American new car dealer beginning in 1923 according to research conducted by historyofaacardealers.com. Roberts opened the gate for...
Jim Hackettvideo

Developing Story: Ford CEO Jim Hackett is Out, Jim Farley Steps In

We have breaking news out of Ford Motor Company. CEO Jim Hackett is stepping down from his position effective October 1st. He will be...
EchoPark

Sonic Is Adding EchoPark Used Car Stores – Is This a Strategy More Dealer...

The fifth-largest American auto dealer group has announced plans to expand on their standalone used car dealership model known as EchoPark. As the pre-owned...
APEAL study

J.D. Power APEAL Study Reveals What Drives Customer Satisfaction

Regardless of which make or model a car shopper is interested in, quality in manufacturing remains the qualifier. A well-laid-out interior, performance that meets...
digital

How Digital Tools are Empowering Dealers to Keep Calm and Carry On

Any time that the automotive industry is faced with turmoil, the pressure is instantly applied for dealers to remain top of mind for consumers....

Generate More Be-Backs with this Step-by-Step Guide

  Before the age of the internet and smartphones, be-backs were done with voicemails and letters. However, today there is so much technology at a...

Mastering Your Vehicle Service Contract Sales

Listen up, F&I managers: When was the last time you took a long, hard look at your service contract sales? Were you happy with...

Eliminating Your Customers’ Fears

 On this episode of the Saturday Morning Sales Meeting, David Lewis of David Lewis and Associates talks about understanding and eliminating your customers' fears...

June Kerrigan Report: Retail Automotive Bounces Back Strong

After some tumultuous activity, the Kerrigan Index settled down for the month of June. The index was up five percent that month, which means...