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Simplifying the Car Buying Process | 3 Ways to Keep Millennials Out of Your Dealership | Phone calls: the good, the bad, and the exceptional

On today’s CBT Newscast for Thursday, August 17th, 2017:

Simplifying the Car Buying Process
Some dealerships still practice certain processes that aren’t needed anymore in the car-buying experience due to the fact that customers are more knowledgable now. According to Steve Stauning, Founder and CEO of, there are two specific steps that are not only outdated, but very old school. Watch Now

Tired of Millennials? Here are three ways to make sure they stay away from your dealership
You don’t ever have to put up with another Millennial again if you follow these three simple rules. They’ll become the problem of the dealership down the street. That’s what you want, isn’t it? Read More

Phone calls: the good, the bad, and the exceptional
Competition is heating up.  Shoppers are more informed than ever. Margins are shrinking. Don’t settle for just “good”, strive for the “exceptional” and see how your team transforms into confident phone experts who never miss their chance to convert phone ups. Read More

Mercedes-Benz Financial Services Retains Top Spot in the J.D. Power Dealer Financing Satisfaction Study
Mercedes-Benz Financial Services USA LLC has been ranked highest in the just-released J.D. Power 2017 U.S. Dealer Financing Satisfaction StudySM in the categories of Retail Credit-Luxury Captive (a combined category for retail lease and prime retail) and Floor Plan. Read More

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