Saturday, January 23, 2021
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dealership

Five things to consider if you are thinking about selling...

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The COVID-19 pandemic has led to significant interruptions in the automotive industry. However, while the move to online sales and additional services like car delivery has been covered at length, others haven’t been widely discussed—namely, dealership acquisitions. According to the Kerrigan Advisors Blue Sky Report, year-to-year dealership acquisition rates were up 16% in the third quarter. While it is […]
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customer

Five tips on how to be customer-centered

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A recent PWC report said, “only 36% of consumers feel that their [brand/product] employees understand their needs.” Regardless of the truth or argument, perception is reality. This indeed points to an inadequate focus on customer needs or solutions offered by businesses at worst or a horrible job managing expectations and image at best. Customers aren’t receiving what […]
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Seamless mobile experience in service a customer expectation in 2021

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Smartphone use in the United States has increased in recent years to 81% of the total population. For those earning more than $50,000 annually, smartphone ownership increases to well above 90%, mainly in users between 18 and 49 years of age, according to Pew Research. An average American adult spends nearly four hours of their time […]
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leadership

The top dealership leadership attributes you will need in 2021

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To say that 2020 wasn’t the year everyone expected it to be is an understatement. From the business world to our personal lives, the impact of 2020 has crept into every part of our daily routines. However, this statement is even more true for the automotive industry. The obstacles and hurdles that dealers have had to face […]
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reviews

Tips to handle bad online reviews for F&I

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Think about the last time you bought anything online. What did you do first? You probably started with Google (as we all do) or maybe to the website of the product or service you are deciding on.  For a car dealer, especially the F&I department, online reviews can be a tricky minefield to navigate. When […]
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insurance

Study shows car buyers want a smoother insurance experience at...

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A new study conducted by DealerPolicy revealed that auto insurance plays a larger role in a vehicle purchasing decision than previously thought. More than seven in ten shoppers weigh the cost of car insurance before completing their vehicle purchase. Of the car buyers surveyed, under half responded that the dealership staff “did nothing to assist with finding […]
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auto

Preparing to thrive in auto retail in 2021

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2020 has brought about massive change to the automotive industry and especially for dealers. With less traffic due to widespread digitalization and mobility, COVID has caused further distance between the dealership and the consumer. Thankfully, many dealers have implemented concierge programs to keep fixed ops running, but what about selling vehicles?  Has this year caused a complete […]
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dealers

Dealers are using third-party logistics companies for online deliveries

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The automotive industry looks different today than it did a few months ago, but then again, so does everything. Just like the shuttered schools and companies shifting to remote work, we’ve all had to adjust. Luckily, the automotive industry has always been adaptable and ready to meet any challenge we face. Digital car buying has […]
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Tips for dealers to do pickup and delivery well

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You’ve heard your customer’s responses and requests. Logic alone would tell you that consumers consider pick–up and delivery services important when it comes to their auto’s maintenance. Many consumers working from home are in an inconvenient spot and state of dress to leave the house. Their work from home and “always on the clock” lifestyle […]
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holiday season

Five Ways Your Dealership Team Can Use the Holiday Season...

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The holidays are a time when everyone seems to be in more of a mood to spend and give. Many are looking for deals to close out the year and are inspired to support the causes that resonate with them. This situation makes the holiday season an ideal time to try some innovative ways to […]
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