Tag: J.D. Power

Drivers are starting to encounter more technology issues with electric vehicles than they do with ICE vehicles, as traditional OEMs contend with disruptive brands...

Auto lending is a process that is becoming more automated, and dealership finance teams are generally in favor of using new technologies like AI...

Earlier this week: Stellantis reported record-breaking earnings of $12.1 billion, a 37% increase in net profit, and a 12% year-over-year revenue growth to $109...

On this edition of CBT Now, Jim Fitzpatrick speaks with Tyson Jominy, the Vice President of Data and Analytics at J.D. Power, about the...

New vehicle quality decreased in J.D. Power's annual Initial Quality Study under industry-wide shifts to new features and emerging technologies. J.D. Power researchers calculated vehicle...

According to J.D. Power's 2023 U.S. Electric Vehicle Experience Home Charging Study released on March 16, 2023, the growing EV market has experienced rising...

In the latest J.D. Power Customer Service Index study, buyers again reported declining satisfaction, the first year-over-year drop since 1995. The negative trend in the...

According to the J.D. Power 2022 U.S. Aftermarket Service Index Study, customers increasingly prefer aftermarket service providers to new-vehicle dealers. J.D. Power surveyed almost...

As Ford's CEO Jim Farley has often stated, the carmaker must increase quality, and the new 2023 J.D. Power U.S. Vehicle Dependability Study, which...

After a challenging and disappointing year, dealerships are anxious to know what's in store for retail auto in 2023. Consumer research firm J.D. Power...