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Drivers are starting to encounter more issues with electric vehicles than they do with ICE vehicles, as traditional OEMs compete with Tesla.

Electric vehicles scores drop as OEMs compete with Tesla tech

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Drivers are starting to encounter more technology issues with electric vehicles than they do with ICE vehicles, as traditional OEMs contend with disruptive brands...

Dealerships embrace AI for loans, yet crave in-person sales impact

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Auto lending is a process that is becoming more automated, and dealership finance teams are generally in favor of using new technologies like AI...
Stellantis

Weekly roundup: Stellantis posts record earnings, Tesla’s 7-year financing, new AI...

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Earlier this week: Stellantis reported record-breaking earnings of $12.1 billion, a 37% increase in net profit, and a 12% year-over-year revenue growth to $109...
On this edition of CBT Now, Jim Fitzpatrick speaks with J.D. Power's Tyson Jominy about the current state of the U.S. new car market.

Where does the new car market stand today? — Tyson Jominy...

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On this edition of CBT Now, Jim Fitzpatrick speaks with Tyson Jominy, the Vice President of Data and Analytics at J.D. Power, about the...
New vehicle quality drops again in 2023 as brands push new technology.

New vehicle quality drops again in 2023 as brands push new...

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New vehicle quality decreased in J.D. Power's annual Initial Quality Study under industry-wide shifts to new features and emerging technologies. J.D. Power researchers calculated vehicle...
home charging

J.D. Power study shows EV home charging experience impacted by rising...

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According to J.D. Power's 2023 U.S. Electric Vehicle Experience Home Charging Study released on March 16, 2023, the growing EV market has experienced rising...
declining satisfaction

J.D. Power Customer Service Index reveals declining satisfaction, names Lexus as...

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In the latest J.D. Power Customer Service Index study, buyers again reported declining satisfaction, the first year-over-year drop since 1995. The negative trend in the...
aftermarket service

4 ways car dealers can win against aftermarket service providers

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According to the J.D. Power 2022 U.S. Aftermarket Service Index Study, customers increasingly prefer aftermarket service providers to new-vehicle dealers. J.D. Power surveyed almost...
J.D. Power Ford results

GM excels, Ford falls short in J.D. Power vehicle dependability study

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As Ford's CEO Jim Farley has often stated, the carmaker must increase quality, and the new 2023 J.D. Power U.S. Vehicle Dependability Study, which...
2023 dealerships

What must auto dealerships focus on this coming year? — Tyson...

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After a challenging and disappointing year, dealerships are anxious to know what's in store for retail auto in 2023. Consumer research firm J.D. Power...